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I downgraded to the free plan, but you still charged me for May. Please refund this payment.  

Hi Figma team, I’m Noah Elhadedy, a UI/UX designer and founder of Djectstudio. I’m trying to publish and sell my design products on Figma, but the option seems to be unavailable or locked on my account. I already have a design agency and an existing product store where I sell UI kits, templates, and digital design resources: https://djectstudio.com/store I’d like to know how I can enable access to selling or publishing products on Figma. Is there a specific application process, eligibility requirement, creator program, or marketplace approval needed? Could you please guide me on the next steps to unlock this option or apply for access? Thanks in advance. Best,Noah ElhadedyDjectstudio

Hi Figma Support, I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund. This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved. However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully. Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue? This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team. Thank you.

Hi Figma Support Team! I recently realized that I stored most of my files in an old email that doesn’t exist anymore (my student email that has since been deactivated) and I was wondering if there was a way to recover these files or change the email associated with that account to a new one? Thank you so much!

Hi. I would like to get a refund for my pro plan. Can you help me with this?

Hello,Our latest invoice seems to have an incorrect total.The “Billing adjustments” item is $19.53. We use 1 full seat + 1 developer seat, and last month we added 1 more full seat. The adjustment should only reflect that new seat, but it looks like it may have been charged nearly twice.I believe the total should be about $20 lower.I already contacted support but have not received any response for more than 3 days. Because I need it to solve and send proper invoice to our accountant, I tried to issue it to sales team, but ticket was closed without any comment and comments are disabled. If I start chat with “AI agent”, it’s response is more than useless (it it asking for the information I already write or offer might to add memo to my invoice). Jiri Kala

Hey everyone! I have a question about component variant switching and text strings. I’m trying to build a link sidebar, I made component variants for it (title, subtitle, active subtitle). When I use this components in my design and fill in appropriate link names, then switch a single link to an active variant, it switched the text to component’s text, not the one I entered.How can I go about it to prevent it from switching?Creative text variables is not really viable because that’d be a lot and not useful imo. Here is the example:BeforeAfter: 

Hi,I need urgent assistance. I created a full interactive dashboard prototype in Figma Make, then added a homepage and login structure. When I tried to edit a single section on the homepage using Point to edit, the platform deleted the entire project except for the edited div.My website, dashboard, and two weeks of work are completely gone.I cannot revert the changes because the entire file structure and codebase were deleted — there is nothing to restore on my end.I urgently need to know if you have any versioning or backup system that can recover the project immediately. I was scheduled to present this to investors today, and this loss is critical.I contacted support three days ago but still haven't received a response.Support ticket: 1629841Please escalate this and help me retrieve the project as soon as possible.Thank you. 

Since the “search inside the color field”-feature has been introduced, I am experiencing inconsistency in the search results when I search for Variables.1. searching in the color field (correct ✅):2. searching in the color library panel (incorrect ❌):3. searching in the color library panel, but omitting the first layer in the token's path (correct ✅):I think the key is that the library search seems to have a bug in the search algorithm. Only when I omit the first layer in the token's path, I get the correct result just like when I search with the search-in-color-field functionality.

 I’m hoping someone can clarify this for me. I used to copy objects from Adobe Illustrator with Cmd +C and paste them into Figma with Cmd +V, and they would arrive as editable vectors. I’m absolutely certain this worked before. Lately, though, every paste comes in as a flattened image instead of vectors. Nothing in my workflow has changed, so I’m starting to wonder if I’m losing my mind! Has Figma (or Illustrator) changed something recently? Is there a setting or workaround I’m missing? Any insight would be greatly appreciated. Thanks in advance!

I am billed for 2 seats while I only use one.. For a freelancer this is quite a lot of money. How can I get this refunded? See invoice attached

After I transferred team ownership to another user and left the team, all files in my drafts unexpectedly disappeared. These files include almost all my past works—not only company‑related projects but also my personal portfolio and self‑introduction, which are extremely important to me. I would like to know how I can recover them.

Whenever I am trying to swap tokens or variable instances from my design system library files or trying to pull updates, I am facing the same error be it a component or a variable. And this is happening for all the files in my project folder that have the libraries added.I have raised a support ticket as well.

Subject: Refund Request - Accidental extra seats added to invoice Hi Figma Support Team, I intended to purchase only 1 Dev seat for my team. However, when the invoice was generated, extra accidental seats were added, making the invoice amount much higher than expected. I have already gone into my Admin settings and downgraded all those accidental extra users back to free "Viewer" seats, leaving only the 1 intended Dev seat active. I have also changed our team settings to manual seat approval. Since this was an accidental system upgrade and the extra seats were not intended, could you please issue a refund/credit for the extra charges and adjust my billing to reflect only the 1 Dev seat?Thank you. 

We were previously on a paid plan and looking for a past invoice or receipt of 14th March to 14th April. The invoice number in_1TAq5dIvcqWR3dFDwsSzfAOP. Our ticket number 1910310.

Dear Figma Support Team, I am writing regarding Invoice XPJMCMG6-0009 (dated May 12, 2026) for $92.04 USD, billed to my account under (redacted by the moderator due to PII) (ABS Posters). My usual monthly charge is $47.20 USD (Invoice XPJMCMG6-0008) for 2 Professional Full seats. However, this month I was charged $92.04 — nearly double — due to a 3rd Professional Full seat that was added on April 15, 2026 without my knowledge or intention. The 3rd seat was added by mistake and has not been used at all. Only 1 member has actively been using the Figma paid features throughout this period. I have already downgraded the 3rd seat to Viewer-Restricted to prevent any future charges. Given that:• The seat was added unintentionally• The seat was never used• I have now removed it immediately upon discovering the error I kindly request a revision of Invoice XPJMCMG6-0009 and a refund of the overcharged amount of $44.84 USD (the difference between $92.04 and my usual $47.20). Please let me know if

想要询问能否开具中国增值税发票（专用发票/普通发票）

We're seeing a consistent HTTP 500 from https://www.figma.com/embed?embed_host=share&url=... when the viewer's browser is logged into Figma. Same embed URL, same file:Logged out → works Logged in → 500Repro is just: open a prototype embed iframe while logged in to Figma on the affected account. The 500 happens during what looks (from devtools) like an internal refreshOnReadyForEmbed reload triggered by the auth-aware code path.Reproducible across Chrome, Firefox, and Safari. Setting iframe.credentialless = true (Chrome only) avoids it by stripping cookies, but breaks Figma's password-protected file form, so it isn't a viable general fix.Could someone from Figma confirm and/or give an ETA on a fix? Happy to share file IDs and HAR captures privately.Thanks.Note: we can reproduce reliably on some accounts but not others. We initially suspected it was specific to full-seat (paid) accounts, but we haven't fully confirmed that — login state is the only consistent differentiator we've iso

I received my monthly payment today even though I don't even use the app anymore, so I canceled and left the free plan. I contacted support, but the only thing that answered was a useless chatbot. What should I do?

Hi everyone,My monthly Professional plan auto-renewed today (May 18, 2026) and I was charged $50.16 for 2 Full seats, but I only intended to keep 1 paid seat. The second seat belongs to a teammate I didn't plan to renew for this cycle.A few details:- Invoice number: NGW3F59R-0004- Billing period: May 18 – June 18, 2026- The charge was processed today, so the new cycle has only just started- I'm removing the extra seat from my plan now, so it won't be used at all during this periodI know Figma's policy is that subscription payments are generally non-refundable, but since the charge happened literally today and the seat will have zero usage on this cycle, I'm hoping a refund (or at minimum a credit toward the next invoice) is possible.Has anyone been in a similar situation? And could a support team member please take a look at my account?

Hi I am not able to open a 960 MB figma file in my mac figam desktop app . How do I fix this. Can I please contact a sales support team 

I’m opening this ticket because the Figma AI feature for renaming layers is not working. The issue has been happening for at least one week. When I click on the feature, a loader appears, and after a few moments the following error message is displayed: “Something went wrong. Please try again.”Platform and version: I’m on macOS 26.5 using the Figma Desktop App version 126.3.12 but happen also on Safari and Chrome. Scope: This happen across all files. Restart: I’ve tried restarting the App, the Mac, turned off iCloud Private Relay and Tailscale VPN. Nothing changed. Timeline: at least one week. Error messages: “Something went wrong. Please try again.” I also checked the inspector with cmd+option+i and noticed the following error in the console:POST https://www.figma.com/api/cortex/design/editor_ai/rename_layers 403 (Forbidden) Could you please look into this? 

I need to give dev mode access to some of our vendor but I’m not allowed to.Attached is the message I see. 

I accidentally grant full seat for a teammate that im not want to assign 15 minutes ago and I have un-assign that seat already, Another thing that I have billed for 2 full seats but I have bought an annual full seat for my account already, so basicaly that I will need to refund off 2 seatS.So could you kindly support me on this subject with many thanks!  Invoice ID: in_1TXCzqIvcqWR3dFD9HhW7tXfdont know why it charged me for 2 seats 

Hi, I submitted my Figma plugin "Flaude" for community review over a week ago and it's still showing as under review. I haven't received any feedback or status updates. Could you let me know: 1. What the typical review timeline is for new plugins? 2. Whether there's anything I need to fix or update on my submission? Happy to provide any additional information needed to move the review forward.Thanks!