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Hello,I would like to download a receipt for my Figma subscription payment, but I cannot find an option to download or issue a receipt in the billing section.Could you please let me know how I can obtain a receipt for my payment?If receipts are not currently available, I would appreciate it if you could add an option to issue or download receipts from the billing page.Thank you for your help.

Hello,I am a higher education student in Tunisia, and I am trying to renew my Figma Education eligibility because my previous student verification has expired.I was previously able to use Figma Education as a student in Tunisia, so Tunisia was supported for verification before. However, when I tried to renew my eligibility now, I found that Tunisia is no longer available in the SheerID verification form.When accessing the verification form from Tunisia, it gets stuck on:“Loading verification form...”Inspecting the page shows:“Access Denied: Your request originates from a restricted region.”I also checked SheerID's documentation, which now explicitly states that Tunisia is one of the countries where SheerID does not support verification.This appears to be a recent change, since I previously had an active Figma Education account while studying in Tunisia.Could you please clarify whether Tunisia has recently become unsupported for Figma Education verification, and whether there is an alte

Howdy, I keep getting persistent Figma AI errors no matter what I do. Can y’all help me out?A screenshot of an error with Figma AI 

Hello,I’m having an issue with Dev Mode not working, even though I’m on a Professional plan and all settings, permissions, and seat assumptions appear to be correct.I already contacted Figma Support 3 times directly through Figma. After a few hours, I only received an automated email, but no ticket number. I replied to that email and have still received no response.Because I was unsure whether a seat had actually been assigned, I briefly tested with my second private email address to see whether I could assign a seat there if none was active. Instead of solving the problem, Figma immediately created a second license/seat, while Dev Mode still does not work.So at the moment I have: a Professional plan Dev Mode still unavailable a possible seat / licensing issue no useful response from support and now an extra license that may have been created unintentionally Could someone please: check whether there is already a support case under my account email, help verify whether my seat

Im working on this website.Im in Professional Plan.Everything is up to date: app, payment, cache.I have searched for answers and none worked.I want to enter, use, whatever in Dev Mode in my design but nothing works.I even want to install Figma to Code plugins and the design Im working on does not appear.Im losing my patience and my joy for Figma although I understand Im new.Urgently help, please.

Hi Figma team, I’m locked out of my account and hoping support can help. I know my password, but Figma sends an authentication code to my account email which I no longer have access to, so I can’t complete the login. I’d like to update the email on the account. It’s a personal account I created myself, and I’m happy to verify ownership. I can provide signup details, file and team names, and my usual login location. What’s the best way to get this resolved? Thanks!

I am a current student at the University of Michigan and have been using the Figma for EDU for the last two years for my UX schoolwork. I was informed I needed to re-verify, and have been having issues with SheerID. They denied my request to re-verify and would not share reasoning why. I am a current Michigan (Ann Arbor) student and still have two years of school left. I believe I fit all of the qualifications for the EDU account, so I am not sure why I was denied. I need my Figma EDU account to complete coursework necessary for graduation, which is why I am hoping to understand what I can do to make sure I keep the EDU status.Thank you for any advice/guidance!

Me and my colleague have both recently experienced the same issue — when exporting frames as png/jpeg, some random images within the frame are cropped and zoomed in, not in a way they appear on the canvas. All images are rectangles with a photo fill set to crop yet only some of them do this when exported. If you copy the frame as png, everything is fine, and the issue persists only when exporting

Is there anyway to bring back the black background for the figma icon?

Anyone having issue with search functionality for colour tokens that applied modified opacity values in the variable tables?Example from the screenshots when I was trying to search for the “colour/neutral-light” token but no result found when the scrim token has the opacity value modified. Once set back to 100%, it works.Might be great to have the search functionality include the token with match keywords and exclude the opacity values!Scrim token with modified opacity valueNo result foundResult found if opacity set back to 100%

Hello Figma Support Team,We need assistance with a SAML SSO configuration for one of our Figma Enterprise organizations. Our customer currently has two independent Figma Enterprise contracts/organizations. SAML SSO and SCIM are already configured and working correctly in the first organization. We recently configured SAML SSO and SCIM for the second Enterprise organization.For this second environment, we created a separate Enterprise Application in Microsoft Entra ID and configured it using the Tenant ID, Entity ID and ACS URL provided by Figma. However, when an existing Figma user attempts to authenticate by selecting "Use single sign-on (SSO)", the authentication fails with the following error: "The certificate configured in Figma does not match the IdP's signing certificate." Error details: HTTP Status: 422 Error ID: auth.error.saml_invalid_signature Message: The certificate configured in Figma does not match the IdP's signing certificate.The first Figma Enterprise organization cont

The recently introduced fill patterns do not seem to be correctly saved in styles:They are not editable (cannot select a new pattern object, and the toolbar does not show the pattern tab) When exported from a library, using them in another file results in displaying dots (presumably the default pattern) 

Hi Figma Support,We are investigating several ownerless files in our team and found the following documentation:Remove access to teams Files are missing after remove the member from the team Ownerless File – Can't Claim Ownership as Team OwnerBased on the documentation, we understand that files can become ownerless when the file owner is removed from the team.However, we noticed a different situation in our workspace:Some files are showing as Ownerless Files. The original creators of those files are still active members of the team. These users have not been removed from the workspace or the team. In some cases, the files were created directly within team projects.Could you help clarify:Besides removing a user from a team, what other situations can cause a file to become ownerless? Can moving files between Projects, Drafts, Teams, or Workspaces cause ownership to be lost? Is there a way to identify the original owner of an ownerless file? Is there any supported method for restoring own

Hi everyone,I'm running into an issue with the Transitions/Animation code panel in Dev Mode when using variable modes for accent colors.Setup:One color variable (e.g. "Accent/Background") with multiple modes — each mode represents a different accent color (Mode 1 = Mint, Mode 2 = Violet, Mode 3 = Amber, etc.). The mode is set at the frame/instance level (not via component variants). A "While hovering → Change to [hover value]" interaction is set up, using the same variable's hover-state color.Issue 1 – Hardcoded hex instead of variable referenceThe generated animation code in the Transitions panel shows the colors as hardcoded hex values instead of referencing the variable, e.g.:@keyframes kf_..._background-color_0 { 0% { background-color: #7D1FB8; } 100% { background-color: #0F8279; }}Issue 2 – Hover always resolves to Mode 1, regardless of active modeMore importantly: no matter which mode the frame is set to, the hover ("100%") keyframe always ends up at the Mode 1 value (#0F8279

Hello,I’m having an issue where my Figma Education verification has been successfully approved by SheerID, but the Education plan is still not available on my Figma account.SheerID Support confirmed the following:“Our records show that your verification request was already approved. No further verification is required at this time.”However, my Figma account is still on the Starter plan.When I open the Upgrade screen, I only see:Starter Professional OrganizationThere is no Education plan option at all.I also do not see any Education-related banner under All folders.I have already tried:Logging out and back into Figma Creating a new team Checking the Upgrade screen multiple times Confirming with SheerID Support that my verification was successfully approvedThis issue has been ongoing for a long time, and I have already completed all verification steps successfully.The problem is not that I do not know how to select the Education plan. The Education option is simply missing from my verifi

With the new update, we have a great new feature, but unfortunately, it’s not usable with our component structure. Exposing all props of a nested instance also exposes props that we don’t want in the context of the consuming component. What if we could also select which properties to expose? This would lead to a cleaner sidebar with only valid props.

Hello. I forgot to cancel my subscription, so I was charged yesterday. I haven't used the service and would like to request a refund. Is that possible?I look forward to your reply. Thank you.

Page dividers or spacing? 🤔 Cause this hack to use a page to fake it is in 99% of all Figma files I’m in. Does anyone else experience this?

Hello,  I recently submitted my public OAuth app for review, and have included a testing URL and detailed instructions for the team to test with, but I had a fundamental question about testing - if the app is not approved, that means the OAuth flow will only work for my own account (i.e. the same account that submitted the app). For the OAuth flow to work for any other Figma login, the app has to be published in public mode. If that is the case, how will the review team be able to test the app before it is approved? What am I missing here?

I do a lot of packaging and print work, and Figma is already my tool of choice for everything up to the moment the file has to go to the printer. That last step is where it falls apart, and I end up rebuilding the layout in Illustrator or InDesign just to hand it off.A few things that would let us stay in Figma end to end:CMYK and spot colour supportRight now everything is RGB, so colours shift the moment the file hits a press. Being able to define CMYK values, assign Pantone/spot colours, and see an out-of-gamut warning would solve the single biggest problem.Bleed, trim and safe areaA document-level setting for bleed and trim marks, with the artwork actually extending into the bleed, rather than everyone faking it with a frame inside a bigger frame.Print-ready PDF exportPDF/X-1a or PDF/X-4 export with crop marks, bleed, embedded fonts and no downsampled images. Today's PDF export is fine for review but printers reject it.Dieline / cut layer handlingFor packaging we work on top of a di

When I draw a straight line, the coordinate of the line remains on the edge even when i set the stroke position to centre. This make it difficult to align perfectly. See this example where I am making a cross. Alignment is imperfect even when I use the align tools. You can see the bounding box of the line is on the edge rather than the centre. Can I fix this?Object aligns to the selection bounding box rather than centre of line. This is the result of align both lines with the position align options. I’m trying to make a perfect cross, this is the result. 

Hi, I am completely stuck on a prototype scaling issue and need some help.My SVG logo was rendering massively in my prototype, so I completely deleted it and started fresh. Here are the exact steps I took: Deleted the old logo completely from the layers panel. Re-imported the SVG onto the canvas. Selected the Parent Frame of the SVG. Used the Scale Tool (K) to shrink it down (the blue bounding box scaled correctly). Nested the scaled layer inside my "Landing Page - Desktop" frame. Hit Present to test the prototype. Despite doing all of this, the prototype is still showing a massive, cut-off version of the logo (just the giant pink letters).Is this a known bug in Figma? How do I get the prototype to actually respect the scaled logo size?

I tried to make some geometric shapes, and I spent a bunch of time aligning all of the lines before I found out about flattening lines. When using the line tool, it’s edit points are not in the center And to do this, you have to flatten it by Ctrl + E: I think making the edit points centred by default would be better for the workflow!

어제까지 잘 썼는데, 오늘 갑자기 피그마가 따로 설치한 로컬 폰트 감지를 못합니다.Mac용 앱을 쓰고 있는데, 앱에서도 감지를 못하고, 웹에서 폰트 매니저를 다운받고 프로젝트를 켜봐도 인식을 못합니다.

First of all, thank you for bringing motion design into Figma. I've been trying Figma Motion, and I'm really excited about its potential.Here are some thoughts I had while using it—features and improvements that I think could make the experience even better.1. Copy & Paste AnimationIt would be extremely helpful to have the ability to copy animation properties from one layer and paste them onto another layer.For example: Copy all keyframes from one object to another. Copy only specific animated properties (Position, Scale, Rotation, Opacity, etc.). Similar to "Copy/Paste Effects" or "Paste Animation" in other motion design tools. This would significantly speed up repetitive animation workflows.2. Better Text Animation WorkflowAnimating text is currently quite tedious because many animations need to be created manually.It would be great to have: Built-in text animation presets (Fade Up, Slide, Pop, Typewriter, Blur In, etc.). Character, word, and line-based animation. Stagger