Hello,
Our latest invoice seems to have an incorrect total.
The “Billing adjustments” item is $19.53. We use 1 full seat + 1 developer seat, and last month we added 1 more full seat. The adjustment should only reflect that new seat, but it looks like it may have been charged nearly twice.
I believe the total should be about $20 lower.
I already contacted support but have not received any response for more than 3 days.
Because I need it to solve and send proper invoice to our accountant, I tried to issue it to sales team, but ticket was closed without any comment and comments are disabled.
If I start chat with “AI agent”, it’s response is more than useless (it it asking for the information I already write or offer might to add memo to my invoice).
Jiri Kala
