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Jiri Kala
Jiri Kala
New Member
May 21, 2026
Solved

Incorrect invoice amount

  • May 21, 2026
  • 1 reply
  • 32 views

Hello,

Our latest invoice seems to have an incorrect total.

The “Billing adjustments” item is $19.53. We use 1 full seat + 1 developer seat, and last month we added 1 more full seat. The adjustment should only reflect that new seat, but it looks like it may have been charged nearly twice.

I believe the total should be about $20 lower.

I already contacted support but have not received any response for more than 3 days.

 

Because I need it to solve and send proper invoice to our accountant, I tried to issue it to sales team, but ticket was closed without any comment and comments are disabled.

If I start chat with “AI agent”, it’s response is more than useless (it it asking for the information I already write or offer might to add memo to my invoice).

 

Jiri Kala

This topic has been closed for replies.
Best answer by Celine_

Hey ​@Jiri Kala , thanks for reaching out on the Forum. I checked on my end and can see that the support team has now replied to your case with additional clarification regarding the prorated billing adjustment on your invoice. From what I can see, the adjustment is related to seat billing changes during the billing period.

Please check your inbox when you have a moment for the latest details from the agent, and I’d recommend continuing the conversation directly through your support case, as the support team is best equipped to review invoice-specific details and calculations there.

Since this is now being handled through the support ticket, I’ll go ahead and close the thread here. Thank you!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
May 21, 2026

Hey ​@Jiri Kala , thanks for reaching out on the Forum. I checked on my end and can see that the support team has now replied to your case with additional clarification regarding the prorated billing adjustment on your invoice. From what I can see, the adjustment is related to seat billing changes during the billing period.

Please check your inbox when you have a moment for the latest details from the agent, and I’d recommend continuing the conversation directly through your support case, as the support team is best equipped to review invoice-specific details and calculations there.

Since this is now being handled through the support ticket, I’ll go ahead and close the thread here. Thank you!

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