Skip to main content
chsong
chsong
New Member
December 31, 2025
Solved

Recover files from a deactivated email?

  • December 31, 2025
  • 8 replies
  • 584 views

Hi Figma Support Team! 

I recently realized that I stored most of my files in an old email that doesn’t exist anymore (my student email that has since been deactivated) and I was wondering if there was a way to recover these files or change the email associated with that account to a new one? Thank you so much!

    Best answer by Celine_

    Hi ​@chsong , thanks for reaching out! If your old student email is forwarding messages to your new email address, you may be able to recover access yourself. In that case, I’d recommend requesting a password reset for your Figma account, logging in, and then updating the email address in your account settings.

    If your student emails are not forwarded, our support team can help manually update the email associated with your Figma account. To do that, they’ll need to first verify your identity to confirm ownership of the account before making any changes. I’ll send you a DM with next steps so you can reach out to the support team securely and get this moving. Hope this helps!

    8 replies

    Celine_
    Figmate
    Celine_Answer
    Community Support
    December 31, 2025

    Hi ​@chsong , thanks for reaching out! If your old student email is forwarding messages to your new email address, you may be able to recover access yourself. In that case, I’d recommend requesting a password reset for your Figma account, logging in, and then updating the email address in your account settings.

    If your student emails are not forwarded, our support team can help manually update the email associated with your Figma account. To do that, they’ll need to first verify your identity to confirm ownership of the account before making any changes. I’ll send you a DM with next steps so you can reach out to the support team securely and get this moving. Hope this helps!

    Alpha Designers
    Alpha Designers
    New Member
    January 1, 2026

    Hi ​@Celine_ 

    I am facing a similar issue, I am changing my email associated with figma account, however the link figma sending to my new email for confirmation is not working, it says the link is either experied or malformed, can you help?

    Mykhailo Stoaicnhuk
    Mykhailo Stoaicnhuk
    New Member
    January 2, 2026

    Thank you, but what if you want to create an animation taht will use Change to. So unfortunately when you try to frame a set of pieces that will constantly lead into one animated object it doesn't let you use "Change to" action, but when you do a set of components it asks you about a frame. How to solve this problem? 

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    January 2, 2026

    Hey ​@Alpha Designers, 

    I’ve gone ahead and created a support ticket for you so the team can take a closer look and help resolve this directly. Your support ticket number is #1666098, for reference. A member of our Support team will follow up with you as soon as possible to help get the email confirmation issue sorted out.

    Thanks for your patience in the meantime! 

    yijooon
    yijooon
    New Member
    January 28, 2026

    Hi ​@Celine_ ​& @Gayani_S,

    I am facing the same issue too. I have submitted a request on the figma ai chatbot but realised that i have given my old deactivated student email. i am unable to retrieve any updates there. my ticket number is 1712526. are you able to help me out? thank you!

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    January 28, 2026

    Hey ​@yijooon, thanks for reaching out! I can see that you’ve created a support ticket (#1712526) yesterday. Someone from the team should be in touch with you shortly. 

     

    In the meantime please check if you happen to have emails from your old deactivated student email forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.

    If your emails are not forwarded, what support can do is start the process to manually update your Figma account email address. After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.

    Please follow up on the support ticket and inform the team if you have any email forwarded from the old email to the new one. 

     

    garima jain
    garima jain
    New Member
    May 21, 2026

    Hi ​@Celine_ , 

    My old student email got deactivated and I am not able to access my account. Can you help me restoring my figma files from that email?

    Celine_
    Figmate
    Celine_
    Community Support
    May 21, 2026

    Hey ​@garima jain , I’ve just sent you a DM so our team can help take a closer look at it, please check your inbox, thanks! 🙂

    Terms & ConditionsAccessibility statement