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Recover files from a deactivated email?

  • December 31, 2025
  • 4 replies
  • 74 views
chsong

Hi Figma Support Team! 

I recently realized that I stored most of my files in an old email that doesn’t exist anymore (my student email that has since been deactivated) and I was wondering if there was a way to recover these files or change the email associated with that account to a new one? Thank you so much!

Best answer by Celine_

Hi ​@chsong , thanks for reaching out! If your old student email is forwarding messages to your new email address, you may be able to recover access yourself. In that case, I’d recommend requesting a password reset for your Figma account, logging in, and then updating the email address in your account settings.

If your student emails are not forwarded, our support team can help manually update the email associated with your Figma account. To do that, they’ll need to first verify your identity to confirm ownership of the account before making any changes. I’ll send you a DM with next steps so you can reach out to the support team securely and get this moving. Hope this helps!

    4 replies

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • December 31, 2025

    Hi ​@chsong , thanks for reaching out! If your old student email is forwarding messages to your new email address, you may be able to recover access yourself. In that case, I’d recommend requesting a password reset for your Figma account, logging in, and then updating the email address in your account settings.

    If your student emails are not forwarded, our support team can help manually update the email associated with your Figma account. To do that, they’ll need to first verify your identity to confirm ownership of the account before making any changes. I’ll send you a DM with next steps so you can reach out to the support team securely and get this moving. Hope this helps!

    Alpha Designers

    Hi ​@Celine_ 

    I am facing a similar issue, I am changing my email associated with figma account, however the link figma sending to my new email for confirmation is not working, it says the link is either experied or malformed, can you help?

    Mykhailo Stoaicnhuk

    Thank you, but what if you want to create an animation taht will use Change to. So unfortunately when you try to frame a set of pieces that will constantly lead into one animated object it doesn't let you use "Change to" action, but when you do a set of components it asks you about a frame. How to solve this problem? 

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • January 2, 2026

    Hey ​@Alpha Designers, 

    I’ve gone ahead and created a support ticket for you so the team can take a closer look and help resolve this directly. Your support ticket number is #1666098, for reference. A member of our Support team will follow up with you as soon as possible to help get the email confirmation issue sorted out.

    Thanks for your patience in the meantime! 

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