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Billing Dispute – Unintended Seat Addition – Invoice XPJMCMG6-0009

  • May 19, 2026
  • 1 reply
  • 17 views
Mw the Designer

Dear Figma Support Team,

 

I am writing regarding Invoice XPJMCMG6-0009 (dated May 12, 2026) for $92.04 USD, billed to my account under (redacted by the moderator due to PII) (ABS Posters).

 

My usual monthly charge is $47.20 USD (Invoice XPJMCMG6-0008) for 2 Professional Full seats. However, this month I was charged $92.04 — nearly double — due to a 3rd Professional Full seat that was added on April 15, 2026 without my knowledge or intention.

 

The 3rd seat was added by mistake and has not been used at all. Only 1 member has actively been using the Figma paid features throughout this period.

 

I have already downgraded the 3rd seat to Viewer-Restricted to prevent any future charges.

 

Given that:

• The seat was added unintentionally

• The seat was never used

• I have now removed it immediately upon discovering the error

 

I kindly request a revision of Invoice XPJMCMG6-0009 and a refund of the overcharged amount of $44.84 USD (the difference between $92.04 and my usual $47.20).

 

Please let me know if you need any further information or documentation to process this request.

 

Thank you for your understanding.

Best regards,
ABS Posters

Best answer by Celine_

Hey ​@Mw the Designer , thanks for reaching out and for the detailed breakdown, I understand your concern about the unexpected charge! I can see your support ticket and have added a follow-up note to increase visibility with the team. Since this involves billing details, we're unable to handle it directly here on the Forum for security and privacy reasons. But rest assured our support team is best equipped to review your specific case and look into the refund request. For reference, your case number is #1910260.

In the meantime, to help prevent unexpected seat charges in the future, I'd recommend:

 

Update: the support agent has now replied to you with the next steps regarding your additional requests, please check your inbox when you can 🙂

I’ve gone ahead and closed the thread here. If you need any further assistance, feel free to reply directly to your support ticket, it will automatically reopen. Thanks!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • May 19, 2026

Hey ​@Mw the Designer , thanks for reaching out and for the detailed breakdown, I understand your concern about the unexpected charge! I can see your support ticket and have added a follow-up note to increase visibility with the team. Since this involves billing details, we're unable to handle it directly here on the Forum for security and privacy reasons. But rest assured our support team is best equipped to review your specific case and look into the refund request. For reference, your case number is #1910260.

In the meantime, to help prevent unexpected seat charges in the future, I'd recommend:

 

Update: the support agent has now replied to you with the next steps regarding your additional requests, please check your inbox when you can 🙂

I’ve gone ahead and closed the thread here. If you need any further assistance, feel free to reply directly to your support ticket, it will automatically reopen. Thanks!

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