Solved

Hi I’ve tried three different prompts within figma make but when it’s done doing it’s magic the preview area isn’t showing anything. Just a blank page. However when I open the code editor I do see code. Am I doing something wrong here or am I missing something?

I’m new to Figma and I’m designing a website prototype. I have viewed a number of tutorials and they all show a “Prototype” panel at the top right. Mine only shows an “Interactions” panel and does not contain an “Overlay” option. What am I missing? Figma Desktop App version 125.10.4 on an M4 Mac mini 

Hi,I have been unable to create a new project. It’s just showing the loading pop up with no action. Tried it on apps, browsers, and mobile browsers showing the same thing. Tried it on different network also the same. I’m on the enterprise plan and was a manager for our team’s workspace.Please check  Thanks!Edit: added the plan info

Hello,My Figma Education plan expired and I’ve been unable to re-verify my student status since September 2025.I’m currently an active college student enrolled in a graduate microprogram (Education) at a French-language CEGEP in Québec, Canada.Please find attached my valid student ID as proof of enrollment.Could you please review my case and restore access to my Education plan?My Figma account is registered under this email address.Thank you for your time and assistance,Kathy Côté(redacted by the moderator due to PII)Cégep de Sainte-Foy (French-language college)Québec, Canada

Black screen when I open the app, but it's fine in the web version. Reinstalling the app and clearing the cache didn't help 

Hey,Till yesterday Github Push was working fine in Figma Make. Just now when I tried to push the new changes, its showing me a “Failed” error. So I disconnected and tried to create a new repository, but its showing an error again - “Failed to create repository”Could you please let me know whats the issue? and pass this to the team?ITS KINDA URGENT UPDATE:The repo is being created but its not getting connected. When I try to create a new repo, I still get the same error but when I check my GITHUB, the repo seems to have been created

how to cancled github integration

Help! this is happening to me now. All the images in my file disappeared, both web and desktop, and in FigJam. baffled!

File from drafts disappeared. The name of the file was “DP2 Campaign” but unfortunately i dont have link to this file anywhere. This file disappeared completely, its not in recents, not in trash, not in projects and not in recently closed tabs, its just gone. I tried everything from the community topics with same problem, but nothing seems to work. Is there a way to recover it since it was very important project file?Thank you!

Hello,I am a student  in college in Canada. My  Figma Education plan is locked. I wrote to education@figma.com and sent my education ID. I also contacted SheerID, but they told me: “We are unable to process your verification request.”I need help, please.Thank you.Mouhamed Syll

Hello,I’ve been using Figma make for a couple of weeks, and I always saw “Attach a design” button. My colleague can see “Import from Figma” in the same dropdown menu in the chat. How can I also switch to “Import from Figma” instead?  

Hello Figma Support,I accidentally added an extra annual Developer Seat to my workspace. The seat is billed as a 1-year subscription ($144), and the charge has been added to my monthly invoice, scheduled to be billed on December 13.This was not an intentional purchase. Could you please help me with: Canceling the accidental annual Developer Seat. Adjusting or removing the upcoming invoice charge for this seat. If required, I’m happy to pay for the portion of time the seat has already been in use. Thank you, and please let me know if you need any additional information. 

I am an account administrator and have subscribed to the professional version of the content. The payment method is credit card. Today, it was discovered that the monthly bill generated on November 13, 2025 was duplicated twice.The main issue is that I paid twice with my credit card on the same monthly bill, resulting in the fees being withheld twice. May I ask how to apply for a refund of overpaid fees? Once the prepayment is directly deducted from the bound credit card. Another time was when I clicked on payment on the generated monthly bill.

Hi I’m trying to get in touch with the sales team -  just for information about trialling he Professional plan (or whichever plan is required) that includes Figma Make.If someone could send me an email whenever they can: [redacted] that would be great thanks. Thanks so much for your help,Kate LawlorSwitcher.ie

Hi, I’m trying since about 1 month to contact FIGMA sales team to see for an Organization License via the Contact form, with no news, I tried in English, in French (about 4 times), and even via Contact Support (A ticket is open now for about 10 days here: https://help.figma.com/hc/en-us/requests/1588454). I tried also direct mail to sales@figma.com It seems that it  exists no way to contact anyone from figma except this forum :(We would like to have a contact to discuss a full switch for our European organization to Figma tools.Any answer would be appreciate, thanks in advance, Christophe LOUISArcelorMittal Europe – Flat products

I have lost files from my Figma account. I looked at the drafts > deleted tab and its not there. I also filter searched all projects made by (me) and no luck finding it. I have a link the prototype because I had it linked to my old portfolio and it says that Prototype not found. Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions. This project was definetly used through this email so im confused. I dont know if any other files got lost, but this is a case study for my portflio and a really important project to me so I hope you can help me recover it.

I am a master’s degree student at Politecnico di Milano, and I’m having an ongoing issue verifying my student status. I have contacted Figma Support before, and I was informed that the issue is related to SheerID. However, when I reached out to SheerID, they said it’s a Figma-related problem.I’m certain that I am still an active student, so this verification issue is not on my side. I have tried to verify my student status multiple times, the system says “verified,” but my Figma profile does not update to reflect the Education status.Could you please look into this and help resolve it? I really need access to the student benefits for my studies. 

This should be very simple: I have a component with 2 variants. Variant1 has a text layer which is not underlined text, and Variant2 has the same text layer (same layer name of course), which is underlined text. I added a hover interaction on Variant1 to change to Variant2 When I test it out in the prototype, the underlined text doesn’t show up on hover. To make sure the variant switch is happening on hover, I changed the background of Variant2, and sure enough, the background change does happen on hover. So for some reason the text underline is just not happening. This is a bug, right? Any workarounds?

Hi Figma Support team,I’m having an issue publishing an urgent update of my plugin Lyse:https://www.figma.com/community/plugin/1534731015306874870/lyseWhen I try to publish the update, I get this error message:"Fix errors before publishingWe detected a change to your account details. Please contact support@figma.com to publish this plugin" I believe this is related to a recent change in my account details, but I don’t see any way to resolve it on my side. This update is quite urgent for my users, so I would really appreciate it if you could: Check my account status Unlock or validate my account so I can publish the new version of the plugin  Please let me know if you need any additional information from me.Thank you in advance for your help, 

Hi Figma Support Team,I was asked to re-verify my Education Plan status. Although the verification had expired for only 24 hours, I successfully re-verified my account. However, my teams are still locked, as if the re-verification hadn’t gone through.Could someone please help me with this issue?

Hi everyone,So I have an assignment due till 12pm. However, when I try and access my designs on figma, I just get a grey screen.I tried clearing all browser data on safari (that didn‘t work), I then tried if I would see anything on the App (that didn‘t work), I then deleted the app, restarted the ipad and re-downloaded the figma app - no success. I then installed Firefox - that didn‘t work. I then tried it via chrome (also tried clearing the cache there - neither worked). Nothing worked. None of my own designs nor those shared with me work. I ran out of option 2 attempts ago. Slowly losing hope. Can anyone help? Please?

Hello Figma Education Team and Community,I am writing to follow up on an application for a Figma Educational Account that was submitted over a month ago. We have not yet received any confirmation, decision, or status update since the initial submission.We are from a primary school in the UK and are eager to integrate Figma into our curriculum to benefit our students. This extended delay is unfortunately hindering our planning for the current academic term. Issue: Application pending for over four weeks. Application Details: Submitted by a primary school in the UK. Could someone from the Figma Education team please check the status of pending applications?Alternatively, if any community members have recently gone through the approval process, could you please share your experience regarding the current processing time?Any guidance or assistance would be greatly appreciated.Thank you!

When using the new "Lock Aspect Ratio" feature and adjusting an element’s size using the Ctrl + Arrow shortcut, the resizing behavior is inconsistent and unstable. The size increments/decrements in an unexpected pattern, and the element’s position also shifts unintentionally.Steps to Reproduce:Select a rectangle (or any element) in Figma. Enable the "Lock Aspect Ratio" feature. Use the Ctrl + Arrow (Left/Right/Up/Down) shortcut to adjust the element's size. Observe: The size does not increase/decrease smoothly. Initially, the size changes by 0.5px for 5-6 steps. Then, it starts breaking into irregular decimal values (e.g., 0.49px, 0.48px, etc.). The position of the element also changes, shifting towards the direction of the arrow key pressed. If the element is positioned at the edge of an artboard, it moves slightly instead of just resizing. Expected Behavior:The element should resize in stable increments (e.g., 1px per step) without decimal inconsistencies. The element’s position

A colleague of mine is trying to use the “Rewrite this...” function within Figma, I have action to it no problem but it’s not showing for her. Even when she searches for it. It’s this item at the top of the recents section.