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Unable to Publish Figma Plugin – Account Details Change Detected  and i maild to support@figma.com    be they said to post here 

We’ve run into a decently major issue when it comes to the new Slots in Figma.  We’ve seen this happening quite a few times before but had trouble reproducing it.  On occasion, designs we’ve made that include slots break. Sometimes this happens when we click the designs, but often times it happens out of nowhere, without our knowledge. This is a big issue, as these designs need to stay consistent for our development team. I have two examples attached where we’ve been able to reproduce it, seemingly by reloading the page.  What happens:We create a design including a component using slots The slot itself has auto-layout set up. In one example that’s simply horizontal, the other has a wrap. This works fine, until suddenly it breaks (We don’t know what causes it) the widths of some elements inside the slot changes causing the original design to break. When it happens we cannot revert it using cmd+z We have to manually fix the sizing. But it can happen multiple times even after fixing. This

Hello, I've encountered a very unexpected problem. I canceled my subscription on May 22nd, and on the 28th, I suddenly received a $15 charge. I'm asking support, but no one's responding. I'd like a refund, as I'm not using the subscription and am currently on the Starter plan. Thank you.

I’ve canceled my subscription through web, because i did not want to continue my subscription for a full team, which is $35.00. It was too much for me (i’m the only user), and i believe i’ve canceled my plan, but still got charged for $35.00 through my debit. I want a refund, please kindly reply and help me the refund. Thank you.

I’ve used the Favicon upload tool in settings, using a Frame with PNG image with a 1:1 aspect ratio.Favicon looks great on tabs and everywhere else it appears. However, it does not appear on the Google Search listing for the website. This has been over many weeks, different browsers, incognito, cookies cleared, etc.Code that Figma generates for this is the following:<link id="link-iij9jo" rel="icon" href="/_assets/v11/43bb95a5f25e066aa2f349f2b87202a12384e0d5.png">Am I missing anything?

Deleted account without canceling professional plan I recently deleted my account without canceling my professional plan first. I’ve logging  but I lost the professional plan access and could not cancel the plan from the re-activated account.PLEASE,help

I’m trying to understand the current plugin monetization requirements for Figma Community.I have two questions:The documentation says that paid resources can only be published by “individual creators”.Does this mean that in the final publishing step under Author (Share as), only Individual creator can be selected, and Team  cannot be used for paid plugins?If a plugin has already been published under a Team, can the publishing author later be changed to an Individual creator to enable monetization?The documentation also mentions that creators must be “approved to sell on Community”.How is this approval obtained currently?Is there an application form, waitlist, onboarding process, or is it enabled automatically for eligible creators?

Hi,I submitted a support ticket 11 days ago but still haven’t received a response, so I’m posting here for help.I originally purchased a single Dev Seat. While trying to edit a file, clicking the “Edit” button automatically upgraded my account to a Full Seat without a clear confirmation or warning.Current situation:My original Dev Seat is still unassigned. I only needed the Full Seat temporarily for about one month, and I already canceled the subscription. However, the upcoming invoice still shows a Full Seat charge.What I’m requesting:To only be charged the price difference for the month I used the Full Seat. To ensure that no further Full Seat charges occur starting next month.Has anyone experienced something similar, or is there any way to get billing support attention faster?Thanks.

프로페셔널 계정을 해지했고 설정에서도 reactivate plan 이라고 떠서 취소된 줄 알았는데 취소가 되지 않았고 오늘 결제가 되었습니다프리랜서로 일하며 일을 주었던 개발자를 플랜에 포함시켰었고 5월 첫째주 일이 끝난 후 해지했는데 개발자를 포함한 플랜 돈이 결제되었으며 전혀 사용하지 않았습니다 환불 부탁드립니다영어로 답변주셔도 좋습니다 

I have a paid up Pro Dev seat and when exploring the MCP server after six or so calls I am now blocked, it just responds with ..  Error: You've reached the Figma MCP tool call limit for your seat type or plan. You can upgrade for more tool calls. Learn more: https://developers.figma.com/docs/figma-mcp-server/plans-access-and-permissions/    Am aware of x-calls per 10-minutes, tried after half an hour an got the same response. Re-authenticated, same response.Subscription was taken out several weeks back, first time using the MCP service since then. whoami shows expected information

My Figma updated from the old Edit Content panel to the new Bulk Edit view. When opening Bulk Edit, every single layer appears, whether it’s editable or not. The non-editable fields can’t be interacted with, while the editable ones can.Right now, I have to horizontally scroll through all fields just to find the editable ones.I know you can manually filter and unselect fields in Bulk Edit, but is there a way to configure this at the master template level so those settings apply to anyone who uses the file in the future?

Hello Figma support and community,I’ve been using payed Pro plan for over a year ago but I still do not have AI assistant available?Could someone explain why am I missing it as it would come very useful for my ongoing projects.Thanks,Ana

SummaryThe Figma MCP Server (Cloud) runs plugin code in a server-side environment that does not include Arial. Any plugin operation that depends on loading Arial — including figma.loadFontAsync({ family: 'Arial', style: 'Bold' }), text.setTextStyleIdAsync(arialBasedStyleId), or setting fontName to Arial — fails with:The font "Arial Bold" could not be loaded. The syntax is figma.loadFontAsync({ family: "<family>", style: "<style>" }).The same code executed via the Desktop Bridge (plugin running in the user’s local Figma Desktop) succeeds, because Arial is available as a system font on macOS and Windows.This breaks parity between the two MCP execution environments. Code that’s valid against the Plugin API and runs correctly locally cannot be ported to Cloud MCP if it touches Arial.ReproConnect to the Figma MCP Server (Cloud) via any MCP client (e.g. Claude.ai, Claude Code, custom integration) Run any of: await figma.loadFontAsync({ family: 'Arial', style: 'Bold' }); const sty

I can’t seem to figure it out. Is this referring to an auto-layout setting? Or something to do with preferred instances?  

Hello Figma Support Team,Our organization recently renewed our annual Professional subscription on May 15, 2026.Before the renewal date, we changed our team settings to include exactly 6 Full seats and downgraded all other accounts to 'Viewer' seats. However, we found that the renewal was still processed and billed for 8 Full seats. To rectify this immediately, we have gone beyond just switching those 2 extra accounts to 'Viewer' and have now completely processed "Revoke admin access" for them.According to our strict internal corporate finance policy, we are strictly prohibited from processing payments that deviate from the pre-approved budget and seat count (6 seats). Currently, our accounting team cannot process this 8-seat invoice, creating a severe administrative issue for us.We have highly valued Figma as our primary collaboration tool for several years. However, due to the complexity of overseas payments and recurring unintended overcharging issues like this incident, our managem

Hi Figma Support Team,I am writing to report a billing issue that has affected my ability to use my annual plan.I originally purchased 2 annual seats for my team. However, I accidentally activated 2 monthly seats, which I never intended to use — no members were ever assigned to them, and they have been completely unused since activation.Recently, I discovered that the monthly seats failed to charge, and as a result, my annual seats have also been locked and are now inaccessible. This is completely unreasonable. If the monthly seats could not be charged, they should have been automatically cancelled and I should have been notified immediately — not left unaware until my entire account was affected.I am now unable to use the 2 annual seats that I have already paid for, simply because of an accidental and unused monthly seat activation. This is unacceptable.I kindly request that you:1. Cancel and remove the 2 unused monthly seats2. Waive or refund any charges related to the monthly seats,

Hi,I’ve been trying to verify my student status for the Figma Education Plan through SheerID, but I keep running into issues. It first said “We’re unable to verify you using the information submitted,” and now it shows “Verification limit exceeded.”My college doesn’t provide official student email IDs — we use Gmail accounts for everything. The problem is, all my classmates got verified using the same kind of Gmail accounts, but I still haven’t received access. Now my Figma files are locked, and I can’t continue my classes or portfolio work.I’d really appreciate it if someone from the Figma team could help me reset my verification or restore access to the Student Plan.Thank you so much for your help.

I have Code Connect setup for both Web via React and Android via Jetpack Compose. Both show up correctly in the Figma appe.g. for a Checkbox component:This is the config file where I set my label. This is using the no-parser template. { "codeConnect": { "parser": "react", "include": ["/**/*.figma.js"], "label": "android-compose", "language": "kotlin" }}When I call get_design_context with the remote Figma MCP with a Figma link that uses a Checkbox in the Android repo, it still returns React+Tailwind instead of my Compose code.According to the additional FAQ info here, it should work when I set clientFramework to android-compose but it is still not working  

Hello, I am currently on a Figma Education plan. One of my classmates, who is also on the same Education plan, already has access to AI features like Remove background, Boost resolution, Edit image, and Make an image.As I Have Attached his and mine Screenshots, in one Screenshot he have the action button, and the other who have normal button is mine.However, I don’t see these features in my account. Could you please clarify if AI features are available for Education users, and if so, is it possible to enable them for my account? If there is a waitlist or any extra step needed, I would like to join. My account details: Name: [Dhruv Vadera] Email: (redacted by the moderator due to PII)] Thank you for your help!

When I open the plugin, a connection error is displayed, and registration/login is unavailable.Help me!

I’m currently using a verified Educational account on Figma, and I wanted to kindly request access to the new Figma Agent and AI features.I’m a UI/UX and Product Design student, and I spend a lot of time learning design systems, product thinking, and modern workflows inside Figma. After seeing the new AI updates, I’m really excited to explore how these tools can improve my learning process and help me grow as a designer.A lot of students like me are trying to stay updated with the future of design, and having access to Figma Agent would be incredibly valuable for learning, experimenting, and understanding AI-assisted workflows in real product design environments.I would really appreciate it if my educational account could be considered for access, even as part of a beta rollout.

Hi EveryoneI’ve been experiencing this issue for the last 3 days… I have a figjam board where I gather all relevant links to Figma files for a project I’m working on.. It was going fine, until it stopped pasting Figma link and create the Figma file widget.It loads for a few seconds, then nothing happens.  Link to Figma File widget exampleI though it was an issue due to the large size of my FigJam board, or the size of the Figma file I was linking. But no, it doesent work even with brand new boards and empty Figma files. Also refreshed the cache…. No luck at all  

When Slides first rolled out, there was an option in the admin panel to disable Slides. We did that at the time because there was no “Collab” seat. But now, the option to use slides is permanently grayed out. And the option in the admin panel to enable slides is gone. We would like to have slides enabled in our organization. Can someone please get in touch with me to sort this out? I had reached out before. And was told the issue will be resolved. That was last April in 2025. One year ago. Slides is still disabled for the organization.

Hi Figma team,We previously decreased our team from as a [full seat 8 to 4] and [Dev seat 9 to 1] before the renewal time occurs but we still got charged from the same seats same amount before we reduced. How did that happen? Today, we received a new invoice that still includes:Full 8 annual seats  9 developer monthly seatThis is incorrect, as we decreased the sea before the renewal time arrived. we would appreciate if someone from the billing/support team could help escalate and review this issue as soon as possible. Thank you.Yanakarn L. 

Hi everyone,I’m hoping someone from the Figma team or the community can help me, as I’ve been waiting for a response from Figma Support for a while now with no reply.Here’s my situation: I accidentally purchased a Professional plan for the wrong team instead of my private one. As a result, other members of that team have lost their free access, which is causing an ongoing disruption.I’ve already contacted Figma Support via email, provided all the requested details (team name, ownership confirmation), and sent two follow-up messages flagging the urgency but I still haven’t heard back.I’d like to cancel the plan on the wrong team (and get a refund).Has anyone dealt with a similar situation? Is there a faster way to reach Figma Support for billing issues?Any help would be greatly appreciated!