Solved

I have a Full Seat. My Admin purchased extra AI credits for the month. When I send a file to Figma Make, I get the message “Your Full seat in xxxx’s team is out of AI credits until they reset on Apr x.” When I check the AI Balance it shows 5.4k credits left out of 7.5k for the month. 

A few months ago, I setup a figma account for uni-related work using Google SSO with a temporary google account (format: ...@gtempaccount.com). Recently Google had upgraded it to a full google account, which involves a change in the gmail address (format: ...@gmail.com).When I tried to sign in to the figma account using the google account as per usual, it created a new figma account instead of signing me back into the original one. I tried to recover access by using the old temporary google account address, but that didn’t work because it was retired in the upgrade process.I have important files there that I need to access urgently, and I see no other possible way to access that original figma account. I tried all other available sign-in methods and none lead me back to that figma account.I have valid proof of the email upgradation, as well as viewer-only access to a figma file owned by that original figma account. I’m happy to provide them as well as extra proof to the support team on

I'm facing an issue when trying to publish my plugin to the Figma Community. After filling in all required fields and clicking 'Publish', I keep getting the error: "Please fill out required fields and correct any errors." I have checked the fields multiple times, but the error persists.Here is a screenshot of the error I am encountering:Can anyone help me figure out what's causing this issue or suggest a solution? It would be great if there’s a known fix or a workaround to proceed with publishing the plugin. 

I have 3 full seats available, why  need to pay a full seats fee?

I don’t know if this is a bug or simply a feature I don’t get: Shadows look completely different when applied to a shape with a fill vs. an auto layout of the same dimensions with the same fill. Even stranger, when clip content is applied to the auto layout the shadow looks the same as it does on the shape.Is there anything I can do to ensure a shadow renders the same whether or not it is applied to a shape, a frame or other object? And what’s with the clip content difference? I would have expected the shadow to look different with clip content enabled, not the other way around.I’d be much obliged if anyone could enlighten me. 

Hello Figma Support Team,I hope you’re doing well.I am reaching out regarding my application for the Figma for Education plan. I have applied multiple times and submitted the required documentation to verify my student status, but my application has not been approved. Additionally, it seems that my ability to submit further requests may have been restricted or blocked.I would really appreciate it if you could review my case again. I am attaching my student verification documents once more to ensure everything is clear and complete.If there is any issue with the documentation I provided, or if additional information is needed, please let me know and I will be happy to provide whatever is necessary.Thank you very much for your time and assistance.Best regards, Fabrizio D'Isidoro.[attachments redacted by moderator to remove personal information]

Hi all (and hopefully someone from the Figma team),I’m writing this post after spending days trying to figure out whether it is currently possible to sell a Figma plugin, and I’m honestly shocked at how contradictory, confusing, and out-of-date the information is across the official documentation and forum posts—even posts by Figma staff. I’m not alone in this confusion. Let me lay out what I’ve found and where the contradictions lie. 🔒 1. Official documentation (as of now) says the Community Seller program is closedFrom the official documentation on selling Community resources:“Note: We are not approving new creators to sell paid files on Community at this time.”This implies that unless you were already approved long ago, you can’t use the built-in Stripe-based seller infrastructure at all—meaning you cannot charge for your plugin through Figma in any official way. 🌐 2. A 3-year-old post from Figma staff says you can use your own Stripe flow (but not in the plugin UI)Source: Forum p

Hi there, I’m unable to publish a new version of the pligin this evening. The error only shows in the console, but I can see that the Author (Share As) section is empty, there’s no way for me to edit this.validation error INVALID_AUTHOR  vendor-core-26236cac…ecfa60.min.js.br:54 Error(s) from AuthorField.validate:[{…}] 0: data: currentValue: {user_id: '1538088927895590002'} [[Prototype]]: Object key: “INVALID_AUTHOR" type: "validation"  Can you advise?  

How can I view Figma prototypes on my mobile, or is that currently only for web desktop?When I copy the share link and open in on my mobile, it opens up in a very small view and completely unusable on phone.

I need to cancel my ticket and would like to get a refund, but any time I try to start a chat I don’t get the right topic or resolution. Who should I contact/how can I complete the cancellation? 

I want to pay for the design of the Figma Make AI, but I don't want to pay for the subscription, as I'm not a web designer and I don't think I'll be using Figma for any other projects anytime soon.That's why I need to know if it's possible to pay only for the finished product and not the monthly/annual fee.Thanks in advance,

I would like to get a refund for my ticket I purchased late last year. My information here:Confirmation #: 2531Name: Zeljka HasslerEmail: [redacted customer PII - DJV 3/27/26]

Hello Community, Hope you are all keeping well. I had enrolled in the education tier pro version of Figma and been actively creating a personal project via an interactive map through leaflet plugin and suddenly at random have received "Account Limit Exceeded" plastered over the entire map?  “Account Limit Exceeded” issue for Leaflet Maps when it hasn’t been used at all this month. I have not even built anything this month, nor have I used any AI credits on Figma or Leaflet plugin for the month of March, so this seems odd since I have been very careful and have rationed my usage of credit allowance. There have been barely any visits to the created interactive map as it is a closed shared project between 2 people so there’s literally no chance for API calls on my behalf to keep the site active.  Based on my research, it is apparently a SheerID verification lock based on Figma forums, reddit and stack overflow responses but I got a response from SheerID stating there is no issue from thei

I previously used @pebly as my username, but now it says the unique handle is already taken. I’m also not sure if it may have been associated with a project at some point, but I can no longer access it from my account. My email is [redacted by moderator to remove personal information] - does anyone know how I might recover that handle? Thanks

i was subscribed in 5$ plan then i caancelled it and i went back to free ,that was 1 or 2 weeks ago .today 28-mar-2026 , figma took 17$ from my card , iam not subscribed and i never subsscribed to a 17$ subscription .i want a full refund of the 17$ and i want figma to delete my payment info and my card from there data , this is not acceptable at all .

Hi Figma Support Team,I'm reaching out to request a refund for an accidental renewal of my personal Figma Make (monthly) plan.My team has recently migrated to an organization account, so I no longer use the plan tied to my personal account. The renewal was unintentional, and I'd appreciate it if you could process a refund at your earliest convenience.Please let me know if you need any additional information to move forward.Thank you for your time, and I look forward to hearing from you soon.

Bonjour, Je suis actuellement scolarisée à Gobelins Paris et ai la possibilité de bénéficier d’une licence éducation. J’avais fait la demande il y a quelques mois pour l’obtenir, mais depuis rien n’a changé et je suis toujours en version gratuite. Lorsque je réessaye de rentrer mes informations, j’ai un message qui me dit que j’ai déjà envoyé la demande. Pouvez-vous résoudre ce problème ? Merci d’avance.

I am unable to log into my company's Figma account after my long leave. It asked for an authentication code or sent an SMS for two-factor authentication. However, I am unable to receive an authentication SMS on my phone.Since my work account got blocked, can not login post my topic, I used my personal account to add a comment to the ticket.I already opened a support ticket (#1815278 with my working account) on your official support website long time. But I haven’t received any response yet in my work inbox. Could you please help check on this and escalate this issue with our support team to get this fixed for on priority?

I am not getting any respones or new tickets raised for quite a simple issue.

Hello,I recently changed the email address linked to my Education plan, and since then all the files in my original personal account have become locked and inaccessible.I would like to either: Transfer the files to my new account, or Change the ownership/email associated with the existing account Could you please advise on the best way to do this?Thank you for your help.

Hi! During the opening keynote at Schema 2025 (on October 28), the Figma team announced a new left navbar as part of the updated UI, mentioning it would start rolling out the following week.It’s been a few weeks since then, and I’ve already received an app update, but I still don’t see that new sidebar.Is the rollout still in progress, or is there something I need to do to enable it? Thanks!

Hi all, Is there anyone able to connect Figma MCP Server with Google Antigravity (I know it is not supported tool yet)? I tried using client ID and secret, but I am receiving the following error:Invalid scope: mcp:connect Thanks a lot for comments!

I submitted my subscription application a long time ago, but I haven't received a response yet. I would appreciate your assistance in completing this process. Thank you very much.

Hi, I accidentally added a full seat and removed it immediately. The billing adjustment is showing $271.74Could you please review and remove this charge?

I used my limit of AI credits and bought more. My Account is selected to use paid credits. Even though it shows me accessable credits for this month, i am still locked as having used all my credits till the 29th of march. How can i update the checker on the lock, so that i can use my credits?