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seni
Figmate
seniManager, Community Support
posted in Ask the Community
READ ME: How to use the Ask the Community category?

Have a question about using a Figma product? Unsure if you’re running into a bug or expected behavior? Wondering how others might solve a specific problem in a Figma product?You are in the right place! 😉

Note: If you encountered a bug and want to report it, please use the category Report a Problem. Guidelines Please do a search first 
 Before creating a new topic, do a search to make sure it hasn’t already been asked by another member of the community.   One topic per question
 If none of the existing topics cover what you need, feel free to create a new one.
To help keep the forum organized and help with search, create one topic for every individual question you have.   Review and use the pro tips 
 Make sure to follow the pro tips below (click “Show content”) when creating a new topic. Please write your topic title as a question (if possible) — this helps with search Specify which Figma product your question is about - you can use the tags for that too Give as much context as pos

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seni
Figmate
Andrew49
Andrew49
asked in Ask the Community
Video playback is dysfunctional in Figma Slides

I have placed multiple video files (.mov and .mpeg4) into a Figma slide, and de-actived “autoplay.” When viewing the slide in presentation mode (either standard view or full screen), the videos do not play when clicked. If I skip to the next slide, then return to the slide with the videos, they play as expected. Major bug, not new, must have feature… please fix it.

753
Tal Klein
Matt-IH
Matt-IH
asked in Ask the Community
Figma treating master component as a copy of a deleted component - (Showing "Publish as copy" when publishing)

I made a component in a file (let’s call it “File A”), and then at some point I think I moved the component (with cut + paste) to my component library file (“File B”). I have since deleted File A (permanently deleted in trash too), as I was only using it as a working file. Now, when I’m wanting to publish the master component from File B, I always see “Publish as copy” next to the component, along with a greyed out “Move to this file” option. The problem: File A no longer exists and this component is not a “copy” of any component. How can I get rid of this prompt? It makes me nervous, as if there’s some ghost component somewhere that I have no control over, and the “Publish as copy” language is confusing. Looking for any help. This feels like a bug - is there any fix?

4563
Rusty_Gaechter
Ronald Vergara
Ronald VergaraNew Member
asked in Ask the Community
How can i create this help me

I WANT TO CREATE A BIG COMPONENT OF ICONS WITH 2 PROPERTIES THE COLORS I GET IT BUT THE SIZE SCALE I CANT CREATE I DONT KNOW HOW?I WANT TO CONTROL THE FRAME SIZE OF THE ICON AND MANIPULATE WITH PROPERTIES IN THE MASTER ICON MAYBE NESTED OR INSTANCED BUT I CANT DO IT HELP ME GUYS  THIS IS HOW I WANT, sorry caps inside the icon master control the with size master the global size of the instance iconif you can help me i apreciate thx all

152
Ronald Vergara
Kseniya Gerasimenko
Kseniya GerasimenkoNew Member
asked in Ask the Community
10gb file is too much to?

Hey! Cant fix title 10- mb file, not gigabytes. i see that many people speak about slow figma, and in many places they discuss that 2gb of memory is not enough for them. My file is 10mb,  memory is busy on  2%, can’t understand how does it work. Error pages and logs out every few minutes in web and desktop

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Kseniya Gerasimenko
D
Doug_Stackhouse
asked in Ask the Community
Auto layout not growing to accomodate component instance

Hi, I have 5 of the same component stacked inside an auto layout, which works fine. However, when I replace one of these components with one of its instances which is taller, the auto layout does not grow/expand to make room for the instance in the stack. Instead, the content of the instance ends up being overwritten by the component below it. I have searched for a solution to what must be a common issue but have come up empty handed. Any help is appreciated. Thank you. Thank you.

6604
Parisa Naderi
Abdulaziz Alheddi
Abdulaziz AlheddiNew Member
asked in Ask the Community
Unsure what subscriptions/plans to use for my team and myself

I am a Designer with a team of Developers working with me. I want to buy subscriptions for myself and the team for us to have a smoother handover process, but I am unsure what the payment plans are like. Is it one payment that will cover all the accounts? or will we have to buy a separate subscription for each account? Is it better for us to have the professional plan or the organization plan? (The team is made of 1 Designer and 2 Developers - Could add 2 more Devs in the future) I, as a Designer, will need both Design and Dev modes while the Developers will only need Dev modeI emailed the sales team about it but I don’t know what the response times are like, so here I am :)Thanks to anyone who can provide any clarity or help! 

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Abdulaziz Alheddi
Kurokun01
Kurokun01New Member
asked in Ask the Community
I can't figure out how to do absolute position. Help!

 No matter what I do, I just can’t seem to get Absolute Positioning to show up on one particular frame. It just doesn’t show up, even though the layers in the frames themselves can use absolute positioning. I just don’t get it and it’s starting to frustrate me. Here’s the link to it. I just want to make the buttons stay in place while they’re transitioning why is this so HARD  

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subashchandra
L
Ludovic4
asked in Ask the Community
Wrong gradient behavior with opacity

Hello, I’m might not the only one trough this, but gradients from 100% to 0% opacity are incorrect from a color to another. It doesn’t behave like a web browser and it can be confusing. Here is an example roughly pasted from dev mode.

8189
Vito
Mavr
Mavr
asked in Ask the Community
Quickly Posting Figma Content to Social (instagram/facebook/twitter/linkedin)

Hey community! Does anyone have experience or tips on how to efficiently post Figma designs directly to social platforms? I find the process a bit cumbersome. Would love to know if there’s a faster solution or any plugin that eases the process.

9144
aleksandravezbakiyev43
Nikolas_Smith
Nikolas_SmithNew Participant
asked in Ask the Community
Negative radius on rectangle? or any solution to give desired result

I think I searched as well as I can but I am not sure what the name of the tooling needed is… I want my Red dash stroke to follow the Orange dash stroke so that the red rectangle follows the number dash stroke tooltip (hugs inside). The inverse of what is happening in the green tooltip above with the large rectangle surrounding the number tooltip (hugs outside).

17667
ynckzru
An Eas
An EasNew Member
asked in Ask the Community
The very first steps

Hello community,I was today starting with Figma and when I launched my very first “New design file” the tool offered to my a kind of interactive template in which I could choose to work on an app for different purposes (finance, travel, social and so on). I could mouseover on topic and then see a first design below.Then I hit F and the the frame menu opened on the right and the interactive thing was gone. Does anyone know how to get back this interactive template which was maybe part of the quick start tutorial?Funnily I created a second account to get it back and it did not re-appear in the second account 🙈Thanks for any hint. Cheers, Andreas

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An Eas
Chris Bumstead
Chris BumsteadNew Member
posted in Ask the Community
Buy A Jackets With Cheap Price.

Hey, It's Chris Bumstead here. I am from Portugal. I am a student of Business Administration and study abroad with my parents. I also shop for my clothes from The Royal Leather Jackets store. I purchased la Galaxy varsity jacket  for my brother. One of my favorite rand and designer is The Royal Leather Jackets.

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Chris Bumstead
F
Filip_Fusek
asked in Ask the Community
Thin gray line between the frames in the prototype mode

Hi. I have a question, is it my error or is it more of a rendering of the image when prototyping? I have a project, I divided the website sections into individual frames. I then “wrapped” these frames into one large frame. They are aligned perfectly every single pixel. Unfortunately, in the prototypes view I occasionally get such a thin gray line between the frames as below in the screenshot. How to deal with this?

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wc-xym
A C Riphath
A C RiphathNew Member
asked in Ask the Community
vestige business

want to create a design for vestige business to attract customers for saling my best products whenever they visit and want my products.

70
A C Riphath
Peter Zhezhu
Peter ZhezhuNew Member
asked in Ask the Community
When working in fig the screen turns off

When I start Figma, everything remains fine for 5 minutes, but when I start working in Figma, the screen may turn off for a while and then turn on again, or sometimes it may go out completely. Only reboot helps.(((The i5-11400 processor is responsible for displaying images on the monitor. Help me, I’m sick of this problem, I can’t work normally(((

90
Peter Zhezhu
Lezhang
Lezhang
asked in Ask the Community
Help. Trying to stretch the frame only but other components are stretched with it

When I try to stretch the frame, other components are also stretched, as you can see in my screen shots. I only want to edit the frame. How can I do it?

102087
221B
joshs
joshsNew Member
asked in Ask the Community
Hi, I have few questions on animating menu bar on figma

Hi, I’ve done the process making animating menu bar.and when I play it, below is the result.So here are my questions1: How do I fit my menu bar in the mobile?Do I need to reduce the letters? Do I need to make every different size of menu for every different smartphones?Please help me, I really appreciate

51
joshs
Mike_Clark
Mike_Clark
asked in Ask the Community
Sharing a Figma File. Help Please!

I’m trying to understand the process of sharing a Figma project file with another agency that I’m collaborating with. I’m a sole designer, working on my own professional plan. I don’t want to incur additional editing fees for someone needing to edit or work on my file. So, I want to understand how I can allow someone else the ability to edit or utilize my design without incurring additional costs to me personally. Is there no ability for someone outside of my plan who has a paid subscription of their own the ability to edit or use my project file without adding them to my account? How does someone go about sharing a project file without incurring costs personally?

299113
Jan_Haeck
M
Michael_Malczewski
asked in Ask the Community
Multi-Action; "Change to" & "Navigate to" not working together - Prototyping

Hi all, I’m trying to have a multi-action within my prototype where once someone selects an option within my dropdown, (setup as “saved reports=Expanded” - and is the 2nd of 3 variants) two things happen: Change to (From “Saved reports=Expanded” → “Saved reports=Selected”) Navigate to (“example-frame-1”) The first action works as expected, but when it comes to the navigating to the new frame, Figma just doesn’t do it. The option to select “Navigate to” is there so I’m assuming this is either a bug, or I need to select something that I’m not seeing. (see attached screenshot of Interactions) Can someone please help? Thanks, Mike

16166
Lucas Matos de Oliveira
Mische7
Mische7New Member
asked in Ask the Community
How to have submenu item close its grandparent (main menu)

I have a main menu on mobile. It has 4 variants. (menu type: general or admin and state: open or closed)Within the main menu there are several dropdown menus, all their own component with two variants: open or closed.The goal is this: whichever menu variant the user starts from (general or admin) I want the dropdown to 1. navigate them to the correct page, which it doesand 2. close the main menu.. not just ‘change to’ closed which only closes itself.I’ve been trying to create some sort of conditional statement to make this work but I’m having a heck of a time. Anyone know how to do this?I’ll add a visual.  

20
Mische7
Gaston_S
Gaston_S
asked in Ask the Community
Wrong display of Font Awesome 6 icons (text instead)

I have a display problem on the icons from Font Awesome 6: Instead of displaying the icons, the names of the codes of each one are displayed I can temporarily fix the problem using the quick actions: Select all with the same font Recompute text layout in selection But randomly the problem occurs again. What other things have I tried? Test with a partner to recompute the text to see if it fixed it for both of us at the same time to rule out that it is a local or cache problem. It is not tied to anything specific to windows or macos as it happens on both. We tried uninstalling the font and installing it again. When the characters are changed, it does not happen in the whole file, but in some sections (That section conflicts with the display all at once), which leads me to suspect that it may be a user with a font with a sub different version but I can’t verify it (since Figma does not communicate any error related to this).

332626
Kailyn
Corey_Stone1
Corey_Stone1
asked in Ask the Community
Option to never see "Show more properties" button

Lately I’ll be looking in my right bar to change a property, and I keep scanning and can’t find it. Then I realize it’s hidden under a “Show more properties” button – aaargh! I’m guessing maybe you’ve done this to avoid the UI feeling overwhelming, but for intermediate and advanced users, it’s frustrating to have: 1) an extra click, and 2) an unpredictable/changing UI. (Not sure it’s actually beneficial for beginner users either.) So maybe there could be a setting to never show that? Or you use AI to detect if a user is novice? Or just kill the button for everyone? 👺

9085
Vero5
Biomechanoid
BiomechanoidNew Member
asked in Ask the Community
Applying gradient to a vector shape

Hello, Is there a way that I can convert this into a vector but keep the gradient color scheme? This mechanical gear is part of my company logo and I noticed after I converted the PNG into a vector image that it changed all the colors to black.   I would appreciate any help I could get with this.   

80
Biomechanoid
Filipe_Trabbold
Filipe_Trabbold
asked in Ask the Community
Right click menu not opening – Mac app

I cannot open this menu on the canvas, only when I go to the layer menu. I tried to close and open, restart, reload the tab… nothing.

74089
Rob Westwood
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