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seni
Figmate
seniManager, Community Support
posted in Ask the Community
READ ME: How to use the Ask the Community category?

Have a question about using a Figma product? Unsure if you’re running into a bug or expected behavior? Wondering how others might solve a specific problem in a Figma product?You are in the right place! 😉

Note: If you encountered a bug and want to report it, please use the category Report a Problem. Guidelines Please do a search first 
 Before creating a new topic, do a search to make sure it hasn’t already been asked by another member of the community.   One topic per question
 If none of the existing topics cover what you need, feel free to create a new one.
To help keep the forum organized and help with search, create one topic for every individual question you have.   Review and use the pro tips 
 Make sure to follow the pro tips below (click “Show content”) when creating a new topic. Please write your topic title as a question (if possible) — this helps with search Specify which Figma product your question is about - you can use the tags for that too Give as much context as pos

2790
seni
Figmate
AbeHA
AbeHANew Member
asked in Ask the Community
Is Figma a UI Framework?

I wonder what is considered as a UI framework and what is not. Is Figma considered as a UI framework used to design a system’s user interface?Thank you.

81
Raphael_M
Ellita Ananti
Ellita AnantiNew Member
asked in Ask the Community
Need Help: Accidental Seat Addition & No Response from Support

Hi everyone, I accidentally added an extra editor seat to my Figma team and removed it right after. However, I noticed that Figma is still set to charge me for it in the next billing cycle. I only used the seat once for a minor text edit before realizing my mistake.I contacted Figma Support three days ago, but I haven’t received any response yet. Has anyone dealt with a similar issue before? Is there another way to reach them faster? I’d really appreciate any advice!Thanks in advance! 🙏

32
Ellita Ananti
Marko_Jotic
Marko_Jotic
asked in Ask the Community
How to become a seller on Figma Community?

Hello everyone, I would like to sell my files directly on the Figma community. Until now, I have mostly sold through other marketplaces and Gumroad. This is my Figma community profile, and here you can watch a short video of the latest file. Thank you, Marko"

4303
y_toku
Figmate
Lloyd_Wallys
Lloyd_Wallys
asked in Ask the Community
What happens if I add someone (with Pro Plan) to one file in workspace, do I still have to pay for their seat?

I plan to invite them as editor them to specific files only and not to the team. Will Figma still count them as team seats and charge me? This is assuming I have a pro plan setup and I am currently the only member in the team.

1056
Ellita Ananti
Koreana
KoreanaNew Member
asked in Ask the Community
Add an annual paln omitted from figma settings

Hi! I used a professional plan with monthly payments, but now I have decided to pay for a year in advance. In the settings I wanted to choose "add an annual plan", but suddenly I couldn't find it. Please help! What could the problem be? 

170
Koreana
Oli_I
Oli_INew Member
asked in Ask the Community
My text is very transparent

Hi, I am a beginner in figma.  My text looks very transparent although I have Fill and Stroke on 100 %. How can I change it, that my text “Über mich” is less transparent?I have tried and searched but I cannot figure it out. Can anyone help me please, what do I have to change?Best regards, Oli

202
Oli_I
Mark Norgate
Mark NorgateNew Member
asked in Ask the Community
Cannot enter dev mode

I have just upgraded to Professional because I want to enter dev mode to edit someone else’s files.When I try to do that, I get a message saying, “Upgrade to work in dev mode”.I have upgraded. This works on my own files, so why not on this?If the response is that the owner of the file also needs a Professional plan(I don’t really know how the ownership thing works in Figma), then I am going to be quite upset, since that is clearly a scam. There is no reason other than to take more money from people for organising the system in that way.So hopefully that is not the reason – what am I missing?I have Professional plan, I should be able to open any file I like in dev mode?

121
Nellya
cwervo.parsons
cwervo.parsons
asked in Ask the Community
[Bug] Whyte font is missing from Slides template

This is just a bug report (if this belongs somewhere else happy to submit this there) The Mobile Product Review Slides template uses Whyte as the title font but that’s unavailable for most users. I’ve been using IBM Plex Serif as a replacement, but anyway, worth changing so users don’t run into this bug in the future.

4282
B Kassymov
Johann Nishant
Johann NishantNew Member
asked in Ask the Community
How to access Figma AI?

Hello! I am evaluating the use of Figma or other design tools for our startup, I cannot access AI Tools in Figma, how do I get access to them for the purpose of evaluation?I have seen the responses that you are rolling out the features & just wait, but We need to choose a design tool rather soon & many are asking for AI Features, Should we just choose another alternative to Figma which has AI for now? 

50
Johann Nishant
Kirujan Yogarasa
Kirujan YogarasaNew Member
asked in Ask the Community
Immersive Scrolling

I've been learning Figma for the past six months. I came across this website (https://organimo.com/) and really liked the scrolling effect. I’d love to recreate something similar as a prototype in Figma. Could anyone guide me on how to achieve this? Any help would be greatly appreciated!

141
Raphael_M
Tristam
Tristam
asked in Ask the Community
SVG Size MAJOR Issue

I’ve noticed that SVG export sizes have gone from around 20KB up to 800KB. Whatever changes have been put through in the last month is effecting it’s usability for the web exports. Our site has a banner limit of 100KB and SVG has been an invaluable resource in meeting these restrictions. However, within the last month when I exported suddenly I am seeing consistently large file sizes of close to 1MB (800KB) for an image comprised of a single background colour and text. This needs urgent attention as it basically makes Figma useless for any vector artwork.

796
shark2
ChanCha
ChanChaNew Member
asked in Ask the Community
Refund Request for Unauthorized Charge

I would like to request a refund because figma automatically deducted money from my debit card.I don't want to use the figma add-on service that was automatically deducted this month. Please refund me immediately.I am requesting an immediate refund for this unauthorized transaction and requesting that you cancel your subscription immediately. Also, please remove my card details from your system. Due dateMarch 11, 2025Invoice number4A2526D2-0002 The date and time the card was deducted was March 14, 2025 at 04.53. 

30
ChanCha
Can_Aslan
Can_Aslan
asked in Ask the Community
Shared library does not appear in Slides

The Slides file is in the same space with my design system files but I cannot see my published colours and text styles within Slides. Is this a known issue or am I missing something?

582
Danna Wulf
Pandula_Dananjaya_Mandawala
Pandula_Dananjaya_MandawalaNew Member
asked in Ask the Community
Figma Prototype: Reused Component Resets to Original Content – Why?

This is my parent component, and I need to reuse specific content in certain frames. I created two variants and renamed the text for each frame, but when previewing, the frame component reverts to its parent content. This is the outcome I want to achieve, but in preview, it doesn't reflect the renamed text. Below, I've attached an image of the prototype. Frame Link - Component Link -    

140
Pandula_Dananjaya_Mandawala
ducchu2004
ducchu2004New Member
asked in Ask the Community
How to replace an object of a component instance with another object?

Hi,I am trying to swap an object in my component instance (pizza icon) with another object (noodle icon). I tried using Shift + I (Swap Instance) but for some reason it doesn’t work. Could anyone know how to work around this? I couldn’t drag the noodle icon into the component?I tried putting it in front of the component but it stayed behind? 

40
ducchu2004
J
Jordan WagnerNew Member
asked in Ask the Community
Creating a multi picklist hourly gri

Hi all, Newish to Figma and trying to find the best way to create a component or variables for what’s essentially a multi pick-list for users. Use Case, “I want to reserve an office space from 4:00pm - 6:00pm” and a second office from 11am-12pm” For Figma prototype, when I click on one of these boxes I want it to stay in the turquoise state. Would I just make all of these buttons? Here is the design: Any help would be greatly appreciated thank you!

20
J
Jerry_Capozzoli
Jerry_Capozzoli
asked in Ask the Community
Why are my images Scaling when dragged into Figma?

My images are scaling smaller when dragged into figma - WHY? Top image is a screen grab of the website Middle image is the file dragged into Figma (viewing at 100%) Bottom Image is the Website Look at the font sizes in these jpgs - Its impossible to map 1to1 when this is happening - HELP!

5183
S.T
jdjones
jdjones
asked in Ask the Community
Can I create an animation where an object becomes smaller as a button is held by the user?

Hello. I am somewhat new to Figma but would love to incorporate this animation into my prototype.I need an object (a block of text) to become smaller only when the user pushes and holds another button on the interface.So to begin, the screen is static with some text and a button, then the user presses the button and the object (text) begins to shrink. Then, when the user releases the button another screen is triggered. Is this possible? If so, I haven’t been able to figure it out. I apologize if this is easy and a waste of everyone’s time. It’s not like the usual animations people create so I’ve had a hard time figuring it out.

102
jdjones
Lori_Weiss
Lori_Weiss
asked in Ask the Community
Is there anyone working at FIGMA? It’s impossible to contact the support and sales teams!

Is there a direct phone number where someone will actually answer?

43619
Gayani_S
Figmate
Ryan MacAlmon
Ryan MacAlmonNew Member
asked in Ask the Community
How do you set a thumbnail for the at the Project Level?

How do you set a thumbnail for the at the Project Level? Not at the file level but the Project  

20
Ryan MacAlmon
Benjamin_Margoux1
Benjamin_Margoux1New Member
asked in Ask the Community
Instance swap property make every instance attribute change

Hello, The instance swap function of component work in a way that I find disturbing. So I want to know if you have the same problem or if I am missing something. I have a component that work as a form container for other component. It’s basically a label with a list that can contain one or multiple sub-components. So, in order to change the nested components, I’ve created an swap instance attribute. But then, when I change a property of one of the nested component, all of the others one replicate the same change (see video attached Figma-recording.mov - Google Drive). Is it supposed to work like that or is a bug ? I know i could create different property for every nested component to avoid this problem but I would painful to use.

2275
Francesco Poli
KHOR_Team
KHOR_TeamNew Member
asked in Ask the Community
Problem with status displays in DEV mode and missing ‘Completed’ function

Hey, unfortunately the status does not work for me in DEV mode. I can mark something as ready for dev, but as soon as I change it again, it is not displayed in yellow (change state). I can't find the completed function either. I have the latest version and have already tried researching solutions - but have not found anything. Can anyone help me?

00
KHOR_Team
Attila_Bujdoso
Attila_Bujdoso
asked in Ask the Community
PDF export - text not selectable

Hi all, I created some designs that I exported as PDF. I have two problems with the result: The text is not selectable (I tried Mac’s Preview and Safari). The files are rather large (1MB for an A4 size design, no images or vectors, just a few text bozes. Any ideas how to overcome this? (I would try to avoid bringing it back my design to Sketch.

2796159
Ryan Vickerman
Lorenzo_Bellocchio
Lorenzo_BellocchioNew Member
asked in Ask the Community
How can I recreate this delayed prototipation effect? (video)

I need to recreate this effect to show it to a client, the effect goes like this: I click the "Confirm" button; The current content of the page summaries in a card; It stays on the screen for a little bit meanwhile the new content is shown; The old content goes up and the new content take place in the page (note: scrolling up reveal all the old content of the flow) Is there a way to do it?I uploaded the video here 

30
Lorenzo_Bellocchio
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