Skip to main content

Ask the Community

Have a question? The community is here to help!

  • 12,748 Topics
  • 34,013 Replies
12748 Topics
S
Figmate
seniManager, Community Support
posted in Ask the Community
READ ME: How to use the Ask the Community category?

Have a question about using a Figma product? Unsure if you’re running into a bug or expected behavior? Wondering how others might solve a specific problem in a Figma product?You are in the right place! 😉

Note: If you encountered a bug and want to report it, please use the category Report a Problem. Guidelines Please do a search first 
 Before creating a new topic, do a search to make sure it hasn’t already been asked by another member of the community.   One topic per question
 If none of the existing topics cover what you need, feel free to create a new one.
To help keep the forum organized and help with search, create one topic for every individual question you have.   Review and use the pro tips 
 Make sure to follow the pro tips below (click “Show content”) when creating a new topic. Please write your topic title as a question (if possible) — this helps with search Specify which Figma product your question is about - you can use the tags for that too Give as much context as pos

440
S
Figmate
12 days ago
Satish Hebbar
Satish HebbarNew Member
asked in Ask the Community
Smart animation prototype is not showing properly in preview mode.

Hey All, I am new to figma and i am struggling with the smart animation prototyping. When frames are previewed separately it will show properly but if i put that frame in any mobile device frame, when i click preview, the screen goes black and animation attach top of the device. I attached the preview of it. Anyone can help me what may be the issue and how to resolve it? Greatly appreciate your help here 😊 

84
Nellya
2 minutes ago
Alena Daniela Srostlíková
Alena Daniela SrostlíkováNew Member
asked in Ask the Community
Subscription: Currency Error

Hello,I am trying to purchase a professional plan for my personal team on Figma, but it shows this message when I am reviewing the billing info:Your payment method’s address is in a country that can’t pay in EUR. Please use a different payment method.My bank account is in the Czech Republic.Sadly, I am on a tight schedule.

20
Alena Daniela Srostlíková
27 minutes ago
LinkView_generic
LinkView_generic
asked in Ask the Community
How do I find my invoices?

I’m feeling like an idiot. I’m on a professional plan, but I can’t find any invoices in my email and I can’t find anyplace in the Figma site to download previous invoices. This should be easy…been looking for 15 minutes and can’t find anything.

2136922
Celine_Figma
Figmate
38 minutes ago
Dennis_Weisscher
Dennis_Weisscher
asked in Ask the Community
Blur effect removed when figma slide is exported to PDF

Hi Folks, Thanks in advance for helping out. I’m super happy with the newly released Figma slides. It perfectly integrates with what we need and it works like a charm. We are using some glass effects in our deck, which are built with blur effect. However when exporting to PDF, they are transparant again. Who knows what to do?

25617
Oana Bradulet
44 minutes ago
Oded_Livnat_Tal
Oded_Livnat_TalNew Member
asked in Ask the Community
Can't fill icon's color

Hello, when I try to fill this icon:   I get this: What am I doing wrong? Thank you.

284
Oded_Livnat_Tal
1 hour ago
Alexboghossian
AlexboghossianNew Member
asked in Ask the Community
Incorrectly Moved Design Files to Different Figma Org ???

I will do my best to explain this current situation in step-by-step detail; I’m really hoping someone can provide a clear workaround to the problem ...We hired a third-party designer via contract to create mockups for a web app our company is building; these mockups were being designed in the third-party designer’s Figma account. Several of us were given view/edit access to the files that were all being housed in a single Master File (folder?) where this third-party designer was ‘Project Owner’ …The contract recently came to an end, so we wanted to move every single file sitting in this third-party’s Master File/Folder, to our own organization’s internal Figma account. This way, we avoid needing to access the files in this third-party’s Figma who would no longer be working with us moving forwardI believe the proper way to handle this, would’ve been for the third-party designer (Project Owner) to use the ‘Transfer’ function to transfer everything over to our own Figma that they would no

111
Celine_Figma
Figmate
1 hour ago
Andy Picerno
Andy PicernoNew Member
asked in Ask the Community
Setting up Responsive variables

Hi all!I am trying to set up a small variable system with responsive behavior for my team. The feature with the adaptive modes is really interesting.In this example, I am trying to add padding to the desktop 'Infocard'. As you can see, it works within the frames, so no matter where I drop the component, Figma automatically uses the correct component instance.The problem: In the Infocard component itself, I can assign the correct mode to each instance via the Appearance panel, but this breaks the automatic ‘drag-and-drop’ functionality.  Variables. Everything works in the mobile and desktop frame. But not the ‘Infocard’ componentI could change it here in the appearance panel, but then the responsive modes won’t work 

00
Andy Picerno
1 hour ago
Saravanan A R
Saravanan A RNew Member
posted in Ask the Community
Is it normal for images uploaded to Figma to be publicly accessible without login? (Image URL Opens in a New Tab)

Hello ​@Celine_Figma Thanks for the clarifications. Much appreciated.I have a question. I manually uploaded an image to a Figma file. After selecting the uploaded image, I noticed that clicking on the image name(image.png in this case) in the right panel of the Figma UI (refer to the attached screenshot) opens the image in a new tab.The URL of this image (opened in the new tab) is accessible without requiring login. Does this mean that images uploaded to Figma are publicly accessible? Or, Am I missing anything here?   

01
Celine_Figma
Figmate
1 hour ago
Tiz
Tiz
asked in Ask the Community
Animation not working on mobile

I have created an animated component, composed of 5 variants (see screenshot). Each variant animate on a delay and a ‘Smart animation’. I have placed a few instances of that Component in a single Frame and modified the delay amount of the instances. When I launch the prototype on desktop, it works perfectly fine, but when I open the same animation on my Android (Browser: Chrome), it doesn’t animate at all. This is it (click on launch): https://www.figma.com/proto/NQwuTvrmmcqGHaZztdTdKY/BrightLight?page-id=1%3A920&type=design&node-id=217-1086&viewport=103%2C-828%2C0.59&t=xxgyXDWKzjomSIWA-1&scaling=scale-down&starting-point-node-id=217%3A1086&mode=design Can anyone help? 🙂

6737
morgan544545
1 hour ago
Nathan Tickel
Nathan TickelNew Member
asked in Ask the Community
Using variables to change instance on click

I’m trying to assign a variable to a component instance so that I can switch instances when clicking. I’m trying to learn how to use variables to create a less intensive way to setup prototypes that have a lot of ‘buttons’ that switch between content. With the screenshot I’ll share, I have it manually rigged up so clicking the pill button on the left panel changes it’s state to selected, makes the clicked pill become selected, and changes the content panel on the right with the related text.I looked over a few videos and I feel like I could could be done similarly to what’s done in this video, where clicking the color box changes the selected alien character. Just replacing the color box with my pill buttons and the alien with my text. But I’m having trouble seeing how to easily assign the variable to my selection.How might I be able to do this without manually rigging up a ton of prototype connections? By the way this is my own personal project not actual hired work for the agency sho

446
Phu_Nguyen
2 hours ago
Madalena Caiano
Madalena CaianoNew Member
asked in Ask the Community
Sharing outside my organization

Hi,I’m trying to share a presentation from Figma Slides with someone outside my organization and give them edit access. I’ve been sharing the link, but they keep saying they can’t access it.Is there a specific way to share it with people outside the organization?

00
Madalena Caiano
2 hours ago
Adam_Bursey
Adam_Bursey
asked in Ask the Community
Bug: Components instances with variant properties bound to variables not rendering correctly

Howdy, I’ve been running into an issue/bug where components that have variant properties which are bound to a variable with multiple modes are not rendering correctly on load or after edits. This seems to happen most often with instances of components that have multiple levels of nested components. It’s a pretty specific use case, but I happen to run into it frequently. You can see this here. Upon opening the design file, often the instance nested components fail to render properly. (in this example, the numbers in the colored boxes in the instance section often do not appear until you select them). Also, if you change the color of the text in the “content” component, it fails to update correctly in all of the instances below. I’ve been able to reproduce this on a couple of different design files and with several of my teammates.

29415
Chethan KVS
2 hours ago
Melina Braverman
Melina BravermanNew Member
asked in Ask the Community
Link has been leaked, how to change it?

Hi! I keep getting view requests from random email addresses, so I think that my shareable link was leaked. How can I change the existing link so I can share it again ONLY with the people I want to give access?Thanks!

101
mdariyan445578
3 hours ago
A
Ambalika_guha
asked in Ask the Community
Where is absolute position?

Where is absolute position option is there in Figma in latest version? is the name changed as “ignore auto layout”?

332810
Nellya
3 hours ago
RozVasquez
RozVasquezNew Member
posted in Ask the Community
Figma AI Feature Request

Hello,  I want to request for the Figma AI Feature. 

00
RozVasquez
6 hours ago
sebko711
sebko711New Member
asked in Ask the Community
Figma AI feature hint

Hi there, i am super curious about the Figma AI features. I am waiting for the features for a few months now also get the Figma AI features (even created multiple accounts increase the chance to get access).  Is there something or a website to sign up for some kind of beta beta version of Figma AI. Would be open to give feedback. 

41
J
Figmate
9 hours ago
Saurav_Rastogi1
Saurav_Rastogi1New Member
asked in Ask the Community
Is it possible to grant a few members of my design team edit access to a library without allowing them a publish access?

I want to allow a few members of my design team to add components to a file but restrict them from publishing it. I’d like to keep publishing control limited to specific team members. Is this currently possible in Figma?

111
y_toku
Figmate
9 hours ago
sachiko
sachikoNew Member
asked in Ask the Community
Figma slides design mode requires a Figma design plan

Is anybody else getting the following error when they try and use the design mode in Figma Slides:-Figma slides design mode requires a Figma design planI am logged in on an account that has a design plan seat. and I can‘t understand what dose  “full seat” mean in your help center. I need to create lots of design file or I should pay for it?-Design mode requires a full seat for Figma Design

61
y_toku
Figmate
9 hours ago
khan mugdha
khan mugdhaNew Member
asked in Ask the Community
My University Is not listed...

Hello. i am from Bangladesh currently a student in Computer Science and today I got an email about educational plan in Figma  and while completing the form my university doesn’t appear in higher education dropdown. I am currently making a project for my university and I need the prototype interaction for my project but as a free user i can’t do that. Can i add my university ?

01
J
Figmate
10 hours ago
Eugeny1
Eugeny1
asked in Ask the Community
Zoom in/out issue while using the external mouse scroll wheel

For some reason after the latest update Figma mouse wheel scroll up/down is not working properly. Let me describe the problem I’m having. When I used the mouse scroll wheel (scrolling up and down) before the latest update, it was just scrolling up/down. Now, sometimes instead of scrolling up and down its zooming in and out. I’m using Macbook Pro Max M1 2021. Please, let me guys know if you have similar issue or its just me. Maybe its related to the mouse firmware update or something or its a bug I’m not really sure. Thank you!

76936
J
11 hours ago
Sakra
SakraNew Member
asked in Ask the Community
Image doesn't scale at Bottom When Scaling Window in Figma

I'm working on a website design in Figma and have a full-screen image placed below a navigation bar. When I resize the window, the image scales correctly but gets cut off at the bottom, as if there's an invisible limit. I've already made the page longer, but the issue persists. How can I fix this so the full image is always visible when scaling?Would appreciate any help!Gif ExampleIn the following example you can see that when I drag the window to the right to enlarge the window, the image doesn't scale with it on the bottom, almost like there is an invisable limit like stated above.

203
Avokadomos
12 hours ago
Cristian_Banu
Cristian_BanuNew Participant
asked in Ask the Community
Export as jpeg - bug

Hi guys,Anyone know why these thick borders appear inside the main frame? Also, did the forum change? What was wrong with the old one?Thanks  

283
Cristian_Banu
15 hours ago
Olivia Riggs
Olivia RiggsNew Member
asked in Ask the Community
Facebook Banner

Hey everyone,  I’m making a Facebook Group banner for a client. After using the Facebook banner frame, when I upload the banner it still appears blurry. I’ve tried exporting it as .png and .jpg, at 1x-4x, and changing the size of the frame while keeping the same aspect ratio (16:9).From the research I’ve done, the reason this is happening is because the aspect ratio or size of the actual exported image is incorrect.Has anybody been able to export a Facebook banner and get it to not appear blurry? Or will I have to use a different platform. (Example of what the banner looks like. It could be worse, but it’s still unprofessional and I’d like it to be fixed.)Thanks!

254
Olivia Riggs
19 hours ago
Indiana
Indiana
asked in Ask the Community
Text Property doesn't work

Hi, After creating a button component and clicking on the text field to add the text property (under the text parameters), when I get to the main component, the variant doesn’t appear. When I and add a variant of the button, Figma doesn’t care about my text property, it reacts as if there is no “current variant”. After investigating many forums about this problem, the “variant” of the text property does not display when it is supposed to. I have tried so many things to get this right, starting from scratch, updating Figma…, etc. I hope you can help!

5972
Alfredo_C
19 hours ago
Terms & ConditionsCookie settings