We were previously on a paid plan and looking for a past invoice or receipt of 14th March to 14th April. The invoice number in_1TAq5dIvcqWR3dFDwsSzfAOP. Our ticket number 1910310.
Solved
Required previous Receipt
Best answer by Celine_
Hey
Just to share some context: invoice access is only available on paid plans. Since your team has been downgraded to the Starter plan, you'll no longer have access to view or download invoices directly from your account. But rest assured our team can send you the past invoices!
I've added a follow-up note to your case and a support agent will be taking a closer look shortly and will be in touch with you directly. Thanks for your patience!
Update: The support agent has sent you the requested invoices, please check your inbox when you can. I’ll close the thread here, thank you.
This topic has been closed for replies.
Hey
Just to share some context: invoice access is only available on paid plans. Since your team has been downgraded to the Starter plan, you'll no longer have access to view or download invoices directly from your account. But rest assured our team can send you the past invoices!
I've added a follow-up note to your case and a support agent will be taking a closer look shortly and will be in touch with you directly. Thanks for your patience!
Update: The support agent has sent you the requested invoices, please check your inbox when you can. I’ll close the thread here, thank you.
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