Solved

Hello,I subscribed to the Professional plan, but I don’t understand why I was charged $171.Could you please explain why this amount was charged?I would also like to cancel the payment and request a refund if possible.Thank you for your help.

Hello Figma Support, I hope you’re doing well. I am following up on my previous request regarding the subscription renewal charge on my account. It has been over 12 hours since I submitted my report, and I have not yet received a response. I also noticed that my ticket was marked as “solved,” but I have not received any reply or resolution. To clarify, the amount charged was not intended for this subscription renewal. I had already planned and allocated my funds for other expenses, and I canceled my subscription within minutes of noticing the renewal because I did not intend to continue the service. I kindly ask that my request be reviewed by a support agent, as this appears to be a timing issue where the renewal and cancellation happened very close together. I would greatly appreciate a one-time courtesy refund if possible. Thank you for your time, and I look forward to your response.

Hi everyone,I recently received a Figma Config 2026 ticket/code, but I’m a bit confused about how and where to redeem it.The code starts in this format:CONFIG 26-XXX- XXXXXXI assume it’s meant for ticket registration or activation, but I can’t seem to find the correct redemption page anywhere on the Config website or inside my Figma account.Could anyone point me to the proper page URL or flow for redeeming these Config codes? If you’ve already done it before, a quick step-by-step would really help.Thanks in advance 🙏

Clicking on the Share Protoype button does nothing. Can’t access the prototype sharing permissions either to allow anyone to view. Even when clicking the settings icon while in the normal editor view for the “protoype link” it goes into prototype view and I can’t access the settings because the share prototype button doesn’t work. Tried in Chrome and Safari. Currently up to date with the latest browser versions.[Moderator note: The title of this post was updated from The share button on the Prototype view is not working, can't share to [Bug] Share Prototype button issue in presentation view on 03-Jun-2026.]

Hi. Someone in support need to look in to this. I downgraded to free plan 25 april. I got that confirmed on mail. Now (2 june) I got charged €42.74 EUR for a full seat? I havent even used it since then. Need help asap and a refund. 

Hi,I recently completed a research interview via Outset.ai after being invited through a popup during the Figma tutorial. I was promised a $10 incentive payment within one week, but it has now been 2–3 weeks and I still haven't received it.During the interview I did encounter a connection issue and had to reconnect after a few hours — my progress was saved. There was also a brief error screen that said "contact Figma", but when I retried the next day it worked fine and I was able to complete the session.Could someone from the research team look into this and confirm whether my payment is on its way?Thank you!

Hi everyone,I used to copy an image (Ctrl+C from browser or local folder) and then paste it (Ctrl+V) directly into an image component in Figma - like for cards or avatar images - and it would automatically replace the image.But recently, this no longer works. When I try pasting, nothing happens. Now Figma only shows options like “Upload from computer” or “Make an image” (screenshot attached).I’m wondering: is this a recent change or bug in Figma?Is there still a way to paste an image directly into a component without having to upload it manually?Thanks in advance!  

Figma account was turned off for non-pay but checks were delivered weeks ago. No response from support.

hey, on my claude code mcp, figma only have 10 tools available, no use_figma detected. I already try to re-log, re-auth, and re-connect but nothing works

I got that Figma have program called creator fund for those who create a free resources for community. There is one link for application form and when I click, it redirecting me to figma.com/community instead of any form or extra details.

Please, Figma, help! I feel that I’ve been opening issues about Figma more and more; please fix this!This morning when I opened Figma, most of my Local Variables were gone—and no, they were not deleted.I’m working on a full Tokens migration, and the branch I was working on had all collections gone. I went to check another file, and the variables were also gone. Some others still have it, and I can still roll back in the versioning to recover them, but this is a nightmare.This can break most of our files, as we use variables for many things in different files (modes, tokens, localization, etc).Can you please check if there’s any issue in the most recent update, as this is A BIG DEAL! 

I had increased the number of seats to calculate total cost, but accidently increased the number of seats and now being billed for it. how do i reduce it? my company won't allow me the budget for increased seats and thus we are not able to go ahead with the payment

Due to a billing issue, my Figma team is currently locked. While waiting for the issue to be resolved, I still need to continue working on my files.I’m planning to move my file to Drafts temporarily so I can keep working on it. I would like to confirm:When I move the file back from Drafts to a Project later, will it retain the component links to my design system file? Will prototype links and connections also remain intact? will there be other issues? (unforseen)Thanks

I have another question regarding a recent invoice for my team's subscription. yesterday I changed to professional and paid 2 Dev Mode seats. After few hours I added 1 dev mode seat and upgraded today 2 of those seats to Full Seats as those users required edit access. Following this change, I noticed that the Projected Subtotal is now $95, and there is a $40 charge under Billing Adjustments. I would like to know What exactly the $40 Billing Adjustment represents (whether it is a prorated credit for the downgraded Dev Mode seats or an additional charge). and i want to know if it is possible to get refund for 2 dev mode invoice and pay 2 full seats & 1 dev seat instead.

Using shift+click the variable search opens automatically on most fields. The Gap field in AutoLayout is excluded from this and does not have a variable picker icon but it needs to be selected via dropdown every time.This is inconsistent and I think it should be also possible to have shift+click open the variable search.#littlebigupdates

Hello!I have been using Figma in the browser for more than a year on this PC and this has never happened before. When I try to move or resize a selected element, the mouse jumps diagonally about 5 mm away, so I can't move anything anymore. It happened after 20 minutes of working on this file without any problem, but now the bug affects every component.(I recorded a screen capture to better understand this weird interaction.)(I may have made an error and accidentally activated an option without knowing it?)

Based on my testing, when slots are nested 3 or more levels deep and the innermost instance has a modified parameter (e.g., the innermost button has its text parameter changed to a non-default value), the get_design_context tool from Figma MCP (remote MCP) will consistently hang indefinitely and never return data. Nesting of 2 levels or fewer works fine.Additionally, if the button retains its default parameter values, no hang occurs regardless of how many nesting levels are used.Tested layer hierarchy: Layer 1 instance slot → Layer 2 instance slot → Layer 3 instance slot → Button with text parameter (changed to a non-default value)  

Hello, I was charged $30.51 for my Figma subscription renewal, but I wasn’t aware that auto-renewal was enabled. I only noticed the charge today after receiving the billing notification. I have not used any of the paid features since the renewal and would greatly appreciate a refund if possible. Thank you for your time and consideration.

Absolute Position icon seems to be shifted someplace else on updated figma 2026, please help where can I add this property from to my elements inside autolayout in figma?

I wanted to remove the Education plan from my account and change it to the Professional plan but was unsure what the steps were to do that.

I created a FigJam file and the Figma Make AI feature appeared only once when the file was first created. After that, the AI option disappeared and I can no longer find the star icon or any button related to Figma Make inside the FigJam file. I need help understanding why the Figma Make AI feature is not showing anymore and how to access it again.

Has anyone run into this issue before?I'm trying to upgrade my Figma plan, but I keep getting this error:"and therefore must continue to pay in EUR. Please confirm your payment information works for EUR."The strange part is that the checkout page shows the price in USD, not EUR.I've already tried:multiple cards (including EUR cards) cards that worked for Figma payments before different browsers incognito mode disabling VPNNothing helped.I contacted support 4 days ago but haven't received a response yet.Any ideas on what else I can try?

I’m working with Figma Buzz to create some social media post templates. My template includes an image nested within a mask. I would like to allow the rest of my team to use these buzz templates and provide them with a simple way to place images in the desired space.Using slots works almost perfectly in that it enables me to designate the frame within a mask as a slot and placing the image involves a simple drag-and-drop into the slot. With all other layers locked, this makes my template very easy to use.However, having the slot frame not locked makes it easy to accidentally move the slot altogether, which in turn ruins the layout of my template. Locking the slot prevents it both from being moved, but it also prevents the drag-and-drop functionality from working. QuestionIs there a way to lock the position of a slot frame without disabling the drag-and-drop functionality? Feedback on SlotsIdeally, slots nested within other frames/groups would work with the layer locking feature using a

Hi, I was charged $154.29 today (April 5, 2026) under "Billing adjustments - Seat updates" on my Professional team plan. My previous invoice was $36. I only have one seat and did not authorize any seat additions.Invoice ID: [redacted by moderator to remove personal information] Invoice number: [redacted by moderator to remove personal information] Team: maconbentley's team

Hi Figa Team,I submitted a prompt yesterday in Figma Make. The AI finished the process and deducted 32 credits, but it did not deliver any results. Please either refund the credits used or make the prompt work, as it is not acceptable to pay for nothing.Thank you!