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I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed yesterday, but I have not been using this account for quite some time and I’m not planning on using it soon.Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.

I signed up for a PAID account and when I did so it forced me into a new account. Now I can only view my design from my free account. There is not way to add myself or share it to myself to continue working on my designs or start mcp server.

I lost access to my Figma account because my email was hacked and deleted.That account was the owner of a team where I had important projects, and I was the only member.I would like to recover access to that account or transfer ownership to my new email.So, is it possible and how can I do that if it is? 

I am trying to connect my custom domain to a website made in Figma Make, but do not see “Add custom domain” button. I have an Education plan, which should be comparable to Professional. Thanks for the advice!

I am working in Figma Slides on a client presentation that includes videos and images. The setting controls for the videos are not working. They are there but when I click on them nothing changes.When I first started to work on the project a week ago I noticed the settings would change but the buttons wouldn’t, so I would have to keep checking in presentation mode what setting was “on” or “off”. But now, the settings are not changing at all and neither are the buttons.If I click “apply to all videos” the message bubble comes up that the settings have been applied, but nothing else happens. I have submitted a ticket twice to support and they have replied yet with a fix. Has anyone run into this issue and figured out a fix? Help! Client presentation is tomorrow!

I’m using Figma Professional plan. I tried to give edit access to another person who is also using a professional plan. But it says ‘An admin needs to update this seat so they can edit. How can I resolve it? We don’t belong to the same team. 

I have already published my  library successfully. However, when I click “Export to Figma Make”, I keep receiving an error message and the export does not go through.At the moment, I am not sure what is causing this issue. I would appreciate it if you could help me identify the reason and suggest a solution.

one day i was working and idk what happened but in the middle of me working the layers tab layout completely changed and its horrible. idk how to make it go back to what it used to look like. can someone help? now instead of saying what the layer is, everything just shows up in these preview boxes. even if its a text layer. it is impossible to navigate. how do i go back to default?  

I am using Make. Two images on the site do not appear when I publish while all the others do. Figma has burned all my credits running circles around the same potential fixes which are primarily around asset hash. What are the reasons this could be happening so I can help Figma think differently?

I've received an email with the message “Add more credits to your team" but the team has 3 persons only one of them has reached the 2500 credits. how can I transfer credits from one person in the team to an other person in the team?and in one of the topics it was 3000 credits but in our case it is 2500 credits. Can you also tell me what the correct number is. 

Does anyone know why this games icon is suddenly appearing in my UI and in my admin panel? It’s taking up valuable screen real estate, and making unnecessary cognitive load, and I hate games. I don’t want it here, didn’t ask for it, did not sign up for it, plug it in, or do anything (that I know of) to put it there. Any insight or help to get rid of it, much appreciated. 

We submitted our Figma plugin "Mokko" for marketplace review on March 19, 2026.As of today (April 2), it has been over 10 business days. The plugin still shows "In review" status. We have not received any email, rejection, or request for additional information at the account email.We also opened support case #1826150.Mokko is an AI copilot that generates native Figma designs using a team's design system components. If the review team needs test credentials, a demo, or any additional context, we are happy to provide immediately.Any visibility into the status or next steps would be greatly appreciated.Thank you,Pavlo SavelenkoCo-founder, Mokko.ai

Hi, We were recently charged $1,790.60 (Invoice: DUUM7BSC-0002), and we believe this was due to multiple full seats being unintentionally added to our account. As soon as we noticed the issue, we immediately reviewed our team and removed the extra seat. Currently, we only have 1 full seats, which reflects our actual usage. The additional seats were not intentionally used, and this charge was unexpected. We have already contacted support, but we would appreciate any guidance or help from the community regarding this situation or similar experiences. Has anyone faced something similar? Were you able to get a refund or partial refund? Thank you

Hi Figma Community!I'm working on a design-to-code automation tool and would like to integrate with Figma's Model Context Protocol (MCP) endpoint.The IssueWhen requesting the mcp:connect scope during OAuth authorization, I receive:{"error": true,"status": 400,"message": "Invalid scopes for app"}OAuth App Details:Redirect URI: http://localhost:3000/callback Current working scopes: files:read, file_comments:write Blocked scope: mcp:connectQuestionsIs the mcp:connect scope available for third-party OAuth apps? If restricted, is there a beta program or application process? Is this scope only available to official Figma extensions (VS Code, Cursor)?What I've Tried Standard OAuth flow works fine with public scopes  Got valid Bearer token  MCP endpoint (https://mcp.figma.com/mcp) returns 401 with www-authenticate: Bearer scope="mcp:connect"

자동 결제일 이전 3월 달에프로페셔널 구독 해제 및 결제 수단 제거를 했는데,오늘 17.03USD가 이전 연결했던 결제 수단으로 결제가 됐네요. 팀은 잠겨있고, 저는 더 이상 사용하지 않을 예정입니다. 환불해주시고, 결제 수단 제거가 제대로 되지 않았다면 제거해주세요.

Hi,Does anybody know what is going on with Figma Support?I tried to contact them both via chat and email, but no one is responding.

Hi,I just started a new study program and had to change the mail address of my Figma Account to the new university mail. I wanted to reapply for the Education Plan since Figma changed it to the free plan because I graduated. Now it is not possible to get the Ed Status again because apparently I reached a limit. I already contacted the SheerID support but the couldn't help me and said they saw a verification from last year but I think its still connected with my old mail. Is there any other solution?(I’m writing this from my other account because I had a registration here)

I’m reaching out regarding the review status of a plugin I submitted called Mailsupply.The plugin has been in review for more than 15 days now, and I wanted to ask whether this is still within the normal review timeframe or if there might be any issue with the submission.I have not received any update yet, so I would really appreciate it if you could let me know:• whether the plugin is still being reviewed• whether any action is needed from my side• and if possible, an estimated timeframe for when the review process might be completedThe plugin name is: MailsupplyThank you for your help.

Hi Team,Its been 10+ days since i have submitted my plugin. Here’s plugin link: https://www.figma.com/community/plugin/1612756059828219731/figspecsCould you please assist with approval promptly 

In Figjam, when I have a shape selected (like square) and change the color of that shape. I am always reset back to the circle shape. The selected shape should persist regardless of the color change. Super annoying

I've updated my billing info, but the invoice PDF still shows the old name. My manager is leaving soon and I need the corrected invoice URGENTLY for reimbursement. Can you help me regenerate the invoice now?

I’m using a popover component with a slot. One of the items inside the slot is a fixed-height auto-layout container with a list of items. I want this list to overflow:scroll vertical, however, the prototype scroll options are disabled. I tried nesting this in a new frame and the scroll options are disabled for this new frame as well.I’m trying to avoid breaking the original component and utilize the slot. Is scrolling only preserved for the slot itself or can you embed scrollable items within a slot?Here’s a video showing more detail:  

Hi,I’ve been trying to verify my student status for the Figma Education Plan through SheerID, but I keep running into issues. It first said “We’re unable to verify you using the information submitted,” and now it shows “Verification limit exceeded.”My college doesn’t provide official student email IDs — we use Gmail accounts for everything. The problem is, all my classmates got verified using the same kind of Gmail accounts, but I still haven’t received access. Now my Figma files are locked, and I can’t continue my classes or portfolio work.I’d really appreciate it if someone from the Figma team could help me reset my verification or restore access to the Student Plan.Thank you so much for your help.

Hi everyone,I’ve been noticing something weird with my site lately and can’t really figure out what’s causing it. Sometimes it loads fine, but other times it’s either really slow or just doesn’t open on the first try. After refreshing, it usually works, but it’s inconsistent.This is the site:https://thetallycounter.com/I’m not sure if it’s related to hosting, browser caching, or something in my code. I didn’t change much recently, so it’s a bit confusing. Has anyone experienced this kind of issue before? What would you usually check first in this situation?Thanks in advance 🙏

Hi,Despite having paid plan and full seat, when creating a new Figma Make file i simply don’t see this “Create kit” feature.Also can’t make Figma see my libraries.Did anybody have similar problem?