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Hello,I would like to request a refund for a recent subscription charge on my account.I did not intend to continue the subscription, but it was automatically renewed and charged. Since I do not wish to use the subscription, I kindly ask for your understanding and request a refund.I would greatly appreciate it if you could review my case and consider making an exception.Thank you for your time and support.I look forward to your response.

Hello. I'm happy to be working with Figma Make. They're definitely the best in this field! However, I have a question. What exactly does "Until then, we aren't charging for exceeding Full seat limits" mean? Does it mean that even though I've exceeded the 3500 limit on my PRO subscription, I won't be charged extra? But why? I've already exceeded the limits. There won't be any surprise charges, right? (I used Translate. Sorry for any grammatical errors.) 

This is just a bug report (if this belongs somewhere else happy to submit this there) The Mobile Product Review Slides template uses Whyte as the title font but that’s unavailable for most users. I’ve been using IBM Plex Serif as a replacement, but anyway, worth changing so users don’t run into this bug in the future.

Hi there, I would like to ask a question regarding the Figma Make functionality. I am currently on the Free plan and I am not ready to upgrade to a full paid subscription yet. However, I would like to use the AI features available in Figma Make. Is there an option to buy credits for Figma Make separately while remaining on the Free plan? I am looking for a way to pay only for what I use without a monthly subscription fee for the whole editor. Best regards.

as title, I’m trying to use my published library in a Figma Make project, but the export for Figma Make dialog does not pop up. Also when I click Import From Figma in Make, it does nothing. Tried closing the app and reopen but still the same. I’m on a pro education plan. Is this feature available for me? thank you

After i changing my email address because old email is no longer in use, i tried to re-verify my student status. But i cannot because verification exceeded limit. How i can re-verify my acccount again? 

Last approved widget was about 14 days ago. Wonder if there is any change to the review process. Thanks!

I love Figma, and it’s the first tool I open every day. Recently, I have been getting a figma session time out error every day. My teammates has reported the same. It’s making me login via Browser (SSO login) every single day for the past 2-3 weeks. It’s not been the most delightful way to start my day, as the first thing I do as a product designer is to open Figma. It use to just work. Is there anything I can do to fix this? Thank you!

My MCP will disconnect when I switch tab in figma Mac Client.

Hey Figma Community, I have been working on a big project, and creating it using Figma Make; with the full professional seat. there are a total of 1809 versions created on it right now, but I am stuck with this “Too many prompts, try again soon” message, in every figma make file, either creating from scratch or the same file. What could be the potential fix for this? Please LMK.Thanks. 

I have a Figma Make prototype that keeps freezing in Figma Make. It loads but when you start clicking things won’t work in the Mac app or the Browser. But the published version works fine in the browser. I also keep getting the same 3 warnings and the Fix for me button over and over. I checked the console log in the browser and it mentioned something about too many react calls being loggedI put the console results into Make and had it look at them and this is what it returned Here's what's happening and the recommended solution:The Statsig library (used by Figma internally for analytics) is stuck in an infinite retry loop because it can't initialize properly in the Figma Make preview environment. Every second it logs "Statsig is not ready to log exposures, will retry in 1 seconds" and queues another retry, eventually creating thousands of pending callbacks that lock up the browser.Immediate workaround: Try refreshing the Figma Make preview or restarting the browser tab. The freezing sh

The loading spinner continues endlessly when trying to publish a library in Figma site. The publishing process is stuck and failing to complete. This issue has been persisting for over 30 minutes. Anybody have the same issue?

Whenever I use the Glass Effect, I encounter the same problem. I create a frame, fill it with a color, and adjust the opacity. However, unwanted lines start appearing, even if I convert the frame into a component. This issue occurs every time, and I would like to understand the reason behind it and how to fix it.

Hi everyone, I am fairly new at using Figma and I am running into an interaction issue on a thumbnail image tile component with an active and hover state. I replace the image on each instance by pasting a different image under the fill option. It shows the correct image when I manually switch between active and hover states on a frame but as soon as I prototype this it will always show the hover state image of the master component. It doesn`t change anything if I add the “while hovering” interaction on the instance instead of the master component. Any idea how to solve this would be much appreciated.

Hi! I manage a team of designers with the professional plan.I’m aware that starting March 18th, a limit will be enforced for the use of AI credits. What does this mean?- Will my users no longer be able to use AI credit-consuming features until the monthly reset?or- Will they be able to use more AI credits than expected, which will then be billed at the end of the month? If so, is there a way to prevent this and limit credit usage?

I will not give other details: WHERE THE F*** IS THE AUTOLAYOUT WINDOW? The way in which you change so frequently is the interface is really unrespectful for people that use figma as a working tool.And you should also start changing your ux, ui o graphic designer, because some new icons are totally unreadable (e.g. the stroke one).

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

Hi Everyone, Hope everyone is doing good. Just used Figma make which is awsme. Do any one have idea about the limitation in Figma make prompt. Number of usage. 

Dear Figma support,I'd like to request an audit of My Account history for the last 1 week, The subscription done is gone and all files on my account have been deleted.At the moment, I’m still unclear about what happened to the files in my account or how they can be recovered.I’m particularly concerned because this account has been active for over a year and contains numerous project files tied to ongoing products, along with an active monthly subscription. However, it now appears as though the account was newly created on March 15, 2026, with none of my previous files present.I would also like to reiterate that I did not take any action to delete my account or remove any files. Doing so would be completely counterproductive given the active projects currently associated with the account. I have already checked the Trash section (both Files and Projects tabs) and there are no files present. and also i am not a member of any other teams or organizations where the files could be located. 

Currently my figma account is linked to my school email account, but I need to change it to my personal email before my school email is eventually deleted. The whole process goes smoothly, I get the confirmation email, I click “confirm email”, and then it says that I can’t update my email because it’s already taken, but the “email” they say is taken is just random letters and obviously not my email.  

I cannot drag and drop a component into a slot, it only allows me to add from the preferred list, sometimes I may want to drag and copy components from near frames, but the slot won’t accept the component this way.

Hi Figma-Team, I’m experiencing some issues with the pre-selection of my Figma-Account.Issue 1I’ve added two accounts of the same organisation to Figma. One account is my preferred account, which I use regularly. The second account, I use solely to check Design System analytics from time to time. Usually, when I was opening a link outside of Figma, I was being asked, with which account I would like to open the file. But lately, I’m not being asked and Figma just opens the file with the second account, which I don’t use in 99% of my time. The only workaround is copying the link and pasting it via “Open File URL from Clipboard”, which will then let me open the file with my preferred account. I would wish for a better solution to switch between accounts within a file.  Issue 2I’m experiencing the same issue with forum.figma.com. When I try to login, the second account is preselected. You can’t delete the pre-selected e-mail address. You can’t switch accounts.The only workaround is opening

We are experiencing an issue where Figma design links that are added to Jira tickets are later being automatically removed without user action.This is happening across multiple tickets tied to the same epic, not a single isolated story. The behavior appears inconsistent—on some days the Figma links are visible, and on other days the same links are gone.This has been occurring consistently for many months.Where It’s OccurringMultiple Jira tickets across Projects Appears to affect Figma file links specificallyObserved BehaviorFigma links are successfully added to Jira tickets At a later time, the links disappear Some users can still see designs while others cannot The issue does not appear to be permission-related or user-specific; Designs can show up fine one day, but then disappear for the same userExpected BehaviorFigma design links added to Jira tickets should persist and remain visible to all users with access to the ticket.ImpactEngineers, QA, and stakeholders cannot reliably acces

As mentioned in closed topic https://forum.figma.com/t/bug-autolayout-resizes-incorrectly-when-it-contains-no-visible-frames/14619, Is anybody facing the same problem? Even all contents inside “trailing-section” frame are invisible and frame resizing is set to “hug”, it still has 24 pixels of width.

Hello! A client granted me a full seat, which I can also see stated next to the workspace name. But inside the files I still see the “Ask to edit” component. The client checked the settings ion their side and say that everything is set as for other active designers. But I still see either the “view-only” component or “ask to edit” one where I did not yet ask for permission. I have no clue where the problem lies. Anyone has a clue?