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Best answer by Celine_

Hey ​@creativehub.hsad , thanks for reaching out in the Figma Forum!
Please note that under Figma's policy, payments for subscriptions are generally non-refundable as outlined in our Terms of Service.

That said, our support team is best equipped to review your specific case. Please submit directly a request via our Support Hub. To do that: go to the Support Hub / type "Billing refund, Contact support" / click Start a chat and include your account email and invoice details. Thanks for your patience!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
May 21, 2026

Hey ​@creativehub.hsad , thanks for reaching out in the Figma Forum!
Please note that under Figma's policy, payments for subscriptions are generally non-refundable as outlined in our Terms of Service.

That said, our support team is best equipped to review your specific case. Please submit directly a request via our Support Hub. To do that: go to the Support Hub / type "Billing refund, Contact support" / click Start a chat and include your account email and invoice details. Thanks for your patience!