I canceled my Pro plan, but I was still charged on my card.

Hey ​@dearly , Celine from Figma here, happy to help! I can see that you already submitted a support ticket regarding this. For reference, your case number is 1901840.
 I’ve now added a follow-up note internally for additional visibility with the support team. (Please note we cannot handle billing issue in the Forum due to security and privacy reasons).

To give you some context, in some cases, charges can still appear after downgrading due to prorated seat usage or billing adjustments from the active billing period before the downgrade fully took effect. (More information our Help Center article: There are additional charges in my Figma bill). The support team will be able to review your specific billing history and confirm exactly what happened in your case, including your refund request.

They should follow up with you directly via email as soon as possible, thanks again for your patience in the meantime!

Just sharing here the update if you haven’t seen yet in your support case. The support agent confirmed that after canceling the plan and before the end of the term, one monthly Full seat was added, which is why you saw this invoice. The support agent confirmed that your plan is canceled, and you won’t see any more invoices unless you resubscribe. Please check your case directly via your inbox for more details. I’ve gone ahead and closed the topic here, thank you!