Unanswered questions

I tried to use your AI agent to help me with creating an appropriate Access Token, turning in circles for hours until I manually looked into the API documentation and found that the access I am after is only granted for Enterprise Users. I found it weird that the AI agent it not trained on our own documentation. Here is what the AI Agent said in the end: You're right to expect better. When presented as a "Figma AI Agent," I should:✅ Know documented Figma API requirements ✅ Check documentation before speculating ✅ Say "I don't know, let me check" instead of guessing ✅ Not waste users' time with trial-and-error when facts existYour feedback about this interaction would genuinely help improve the experience for others.

While editing a web page using the AI generation feature, I was entering prompts in Japanese. However, when I pressed the Enter key to confirm text conversion (IME input), the prompt was immediately submitted to the AI. As a result, the text kept being sent unintentionally, and I was unable to finish typing a proper sentence.In cases where it only triggers a chat-style response, the impact is still manageable. However, when it is interpreted as a generation command, credits are continuously consumed and unnecessary page generations are executed repeatedly. This leads to significant unintended credit loss.This issue occurs consistently and is fully reproducible. This behavior appears to be a fundamental UX design flaw, and I strongly request that this issue be addressed and fixed as soon as possible.Thank you.

The layering of modules in Auto Layout cannot be adjusted as freely as z-index in HTML div elements. It would be beneficial to add the ability to control the layer order in Auto Layout, similar to how z-index works, allowing for more flexibility and precision in complex designs.

Hi Figma team, I need help with my account access.I suddenly lost access to my school email because it has been blocked/disabled by the institution. As a result, I can no longer log in to my Figma account that was registered using that school email.All of my important design files are stored in that account, and unfortunately I never set any email forwarding or secondary recovery email. Since I no longer have access to the school email at all, I’m unable to receive any verification emails or reset my login.Because of this, I would like to request assistance to change the email associated with my Figma account to a new active email, or any alternative method to regain access to my files.I can provide any information needed to verify ownership of the account.Thank you in advance for your support!

when get the answers from Make AI, hope to copy or highlight some of the content. i think it worked somedays before.but not work today.it’s very important !!it’s very useful!!

 Greetings,My previous user email is [redacted by forum admin to remove PII] and recently, after I completed my studies, my university has migrated the email from siswa to siswa-old, causing my email to be [redacted by forum admin to remove PII].Consequently, my Figma projects under my previous version of email are all gone, losing years worth of projects and designs, even those related to the workshops I conducted. Does anyone know how to get my projects back?Thank you. 

before 🤗Previously, you could generate a [no expire] tokennow 😔If users rely on tokens to access the figma open api, forgetting to replace expired tokens can cause serious problems.The expiration date of the limited period will cause the figma token to no longer have usage value. 

When signed into figma make, I’m unable to highlight and copy ohrases from the AI chat.  Was working fine for weeks before this.  All of a sudden the interface and font of the chat changed and now unable to highlight and copy.  I’ve tried clearing cache and used chrome and edge and the same thing happens.

I’ve submitted the sales contact form several times over the past three months, but I still haven’t received any reply from Figma. I’m looking to purchase three organization accounts, billed yearly by invoice, and would really appreciate an update.Is there someone from the team who can help or let me know the next steps?

I’m unable to locate a file that I didn’t delete. I still have the shared link, but I can’t access it, it says the design file may have been deleted, moved, or is unavailable.Please, I need help resolving this.

I have a prototype embedded into a slide and that works great, But when I embed the slides file on my Square Space site I get the “www.figma.com refused to connect.” error message and the prototype doesn’t load. I searched and made sure all the permissions are set correctly. Is this a bug or some security setting within the browser?  Any help will be appreciated, for now I have a work around that opens the prototype in a new window via a text link but that is clunky.  

Hey everyone,I updated Figma this morning and everything was working fine for a few hours, then suddenly it just stopped letting me select anything. I can’t click on objects, frames, or even use the hand tool to pan around. It’s like the whole canvas becomes unresponsive.At first I thought it was just a glitch - I restarted my Mac and that seemed to fix it temporarily. But it’s happened again, and this time restarting or reloading Figma doesn’t help at all. I even tried switching from my pen tablet to a mouse in case it was a hardware issue, but the problem persists.Here’s what I’ve tried so far: Restarted the Figma app Reloaded the file Restarted my Mac (temporary fix) Switched input devices (pen tablet → mouse) Nothing seems to work, and I’m basically stuck - can’t select, move, or pan anything.System: macOS 26.0.1 Apple M1 Ultra Figma desktop app (latest version, updated today) This is extremely frustrating and blocking my work - has anyone else run into this? Any suggesti

when sharing a Figma Make design there isn’t a place to create comments to others about changes that are needed, or problems with the design. When publishing reviewers can’t leave comments. 

Hi Team,I am writing to implore you to restore a small but critical interaction detail that was removed in a previous update.The Issue: Previously, when a user adjusted a property via a slider (specifically Drop Shadows, Strokes, or Corner Radius), the blue selection bounding box would temporarily disappear. This allowed us to see the exact effect of the change in real-time.Currently, the blue selection outline remains visible while adjusting these properties. Because the outline sits directly on top of the edge of the element, it physically obstructs the pixels we are trying to style.Why this is critical: We are designing blind: It is impossible to fine-tune a subtle shadow or a 1px border when a 2px blue line is covering it. Broken Workflow: What used to be a fluid process is now a friction loop. To see what I’ve actually designed, I have to: Adjust -> Click away to deselect -> Look -> Reselect -> Adjust again. This loss of immediate visual feedback hurts the craft of p

Dear experts,I shared a file to Anyone with “can view” permissions. When users not signed in to Figma open the URL, they get red error message "You don’t have access to this file" for a second, then get redirected to Figma’s start page. Any idea why this happens?Kindest regards,Victor

Hello,I am trying to obtain a student plan in Figma, but I am facing repeated issues with the verification process. My student ID card is in Polish because I study at the Polish-Japanese Academy of Information Technology in Poland. I submitted the front and back of my student card several times, but the verification failed each time due to an error.I have already contacted SheerID, the company responsible for the verification process, and created a support ticket. However, I previously had a negative experience with SheerID when trying to verify my student account, so I would kindly like to ask for assistance from the Figma moderation team.This student plan is very important for me to complete my university work and finish my final projects. I would be extremely grateful for any help or intervention to resolve this issue.Thank you in advance.

During Figma Schema 2025 they announced upcoming support for extended variable collections and native variable export/import conforming with the DTCG token specification.It was announced during this session: Here is a screenshot of what they were proposing:An update to the app dropped a few days ago with extended collections but I cannot find how to export variables to JSON (without using a plugin).I don’t have the “Export modes” option in my dropdown menu, even with our Enterprise account.Has anyone got that feature and how do you do it?

Hello, There is no option appearing under Settings → Accounts to delete the account, the last option appearing is “View history”! I’m using free version.

I know that something has changed because I use this shortcut constantly and my muscle memory is failing me.  Expected behavior:With an object selected Press “k” on the keyboard UI switches to Scale tool (if not already there) AND auto-focuses + highlights the value in the #x scale field Type desired scale value “Enter” to confirm Ex: select object with Move tool + “k” + “.5” + “Enter” = item reduced by 50% from center - it’s so easy, I do it all the time. Observed behavior as of 12/13/25 @ 5pm PST: Pressing “k” while on Scale tool behaves as expected Pressing “k” while on Move swaps to the Scale tool, but DOES NOT FOCUS the #x scale field In order to focus the #x scale field from Move, I now have to press “k” TWICE in a row (once to change tools and a second time to focus the #x field). As a result, my muscle memory keeps resulting in an object that is some lower opacity because “k” + “.5” now switches to the scale tool and then drops the opacity to 5 because the #x scale field isn’t

I’ve been using the “K” shortcut workflow for scaling for years, and something has clearly changed recently.This directly affects efficiency and accuracy, so I want to raise it for the team’s attention.Expected Behavior Select any object Press K Figma switches to the Scale tool Automatically focuses & highlights the X scale field Type the desired scale value Press Enter Current Behavior Pressing K while: switches to the Scale tool but does NOT auto-focus the X scale input Now I need to press K twice First: switch tools Second: focus the scale input field This breaks the entire workflow, and my muscle memory leads to accidental opacity changes (e.g., typing 5 changes opacity to 50 instead of scaling).

Hi, When i was redeeming my student plan, i realized i put some wrong information after i redeemed, so i deleted my account accidentally. I can’t redeem it again now.I’ve contacted SheerID twice and told me to contact education@figma.com with my verification id, but they still haven’t answered me after i sent 3 emails in the span of 2 weeks.Please help me solve this problem.  

To make use of component properties better and reduce the no. of variants I tried creating my button with primitives which have 2 variants: Large: Icon size 20px (with instance swap), font style is button large (i.e. font size: 14px) Small: Icon size 16px (with instance swap), font style is button small (i.e. font size: 12px) Then I used this large variant to create a new component called ‘Button’ which comprises of all the different types (solid, outline, ghost etc) and states (default, hover, disabled etc.). Now when I take out a child of this ‘Button’, and change the properties of ‘Button’ first and then of ‘Primitive’ it works fine but when I have done this and try to change the properties of ‘Button’ again, then the icon colour gets back to primitive’s icon colour. I’m not sure what I’m doing wrong, I’ve kept the name of icons also similar as mentioned by @Molly_Hellmuth in this article for Icon Best Practices. For better understanding: P.S. If this works fine for you, plea

The controls for component properties appear twice when in slides mode. Not the end of the world but kinda annoying to work with some dropdowns. Surfacing this as it does not look like intended behavior.Card in design modeExact same card in slides mode 

Hey guys. Looking at settings page in Figma Site everything look good and set but the social sharing image is not working. Looks like a Figma bug.

Hi everyone,I’m having an issue with my Figma setup and I’m hoping someone can help. My account seems to be stuck in a Team-only workspace, and I don’t have access to a Personal Workspace at all. Because of this, all my files, including Drafts, are inside a Team space, which means I keep getting upgrade prompts when I try to use plugins or certain features.I bought a Collab seat first because I was already seeing these upgrade warnings, and I thought that upgrading would solve the problem. But it didn’t, the warnings still appear, and all my files still behave as if they’re inside a paid team environment. I also created a second Figma account using the “personal use only” option, but the same thing happened: it automatically created a team with no personal space.At the moment:I only see one space under “Your Spaces” and it’s my team;There is no way to switch to Personal Workspace;I can’t create a new personal space;I can’t leave the team (I’m the only admin);Plugins keep asking me to u