Unanswered questions

Both the desktop app and the browser have been showing this error for the past 5 days, and I’ve tried almost everything: clearing the cache, reinstalling the browser, disabling extensions, switching to another device (iPad), and using a mobile hotspot. Is anyone else experiencing the same problem?

I’m currently trying to verify my student status for the Figma Education plan, but I’ve been unable to complete the verification process.I have already uploaded the required documentation, including: My Student ID Enrollment Verification Tuition Receipts I reached out to SheerID for assistance, but my support tickets keep getting closed automatically without any explanation or resolution. I also emailed the Figma Education team directly and have not yet received a response.At this point, I’m unsure how to proceed and would greatly appreciate any help in manually reviewing my documents or guiding me through the next steps to verify my student status.Thank you in advance for your assistance!

Hi everyone,I’ve been searching for a trustworthy Colorado online dispensary that ships to all states and wanted to get some recommendations. It’s important for me to find a dispensary that offers high-quality products, reliable shipping, and excellent customer service.I’ve seen a few options online, but I’m unsure which ones are legitimate and consistent. If anyone has experience ordering from a dispensary based in Colorado that truly delivers nationwide without issues, I’d love to hear your thoughts. Any tips on what to look for or avoid would be greatly appreciated.

I am a student currently attending ASU as an undergraduate studying Computer Science. For an assignment for one of my classes, I needed to create a figma account using my ASU email which I have done and am using right now. However, I also need to get the “free for students and professors” plan as specified in the assignment description for my class, but when trying to verify my student status with uploaded documents I keep getting rejected. I have submitted pictures of my class schedule, ASU profile, major map, and my student ID. I am unsure what to do and need assistance getting verified asap. Thank you so much in advance.

I’ve got verification of educational account, however, I cannot upgrade my team. when I try to upgrade my team through pressing the plan changing button it does not show the educational plan option. Can the support team help check the verification status of my account?

The problem is that I ran out of space in my email, so the letter wasn't sent. I freed up some space, but the letter still hasn't arrived. How can I get a link to restore the team again? support hasn't responded to me for 24 hours

I have been having this issue since 2 months ago. Everytime I attempt to open Figma Mobile App and sign up/log in…..it redirects me to this pop up saying “Update or Switch Browsers….Figma requires Chrome 99+, Firefox 101+, etc”. I have been doing these WITH NO avails:Re-Installing Figma Clearing Figma & Chrome cache Installing newest vers of Firefox & Microsoft Edge for the sake of merely logging in Logging out from Figma Desktop app etc etcBtw, my device specification as for now:Samsung  - OS Android 16 Chrome 145  

Dear Figma Support Team,I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed two days ago. I have not been actively using this account for quite some time and did not intend to continue the paid subscription. I am currently using Figma through a different active account, and therefore I do not require a paid plan on this account.Since the charge was made very recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a full refund for this payment.Thank you in advance for your understanding and assistance.Kind regards,Vladyslav Sokolov Invoice ID:  in_1Sz0SgIvcqWR3dFDh3A0M0ZZ

It doesn’t matter which date you enter, it adds zero at the beginning (i didn’t put this zero):  

Hello!I need help saving a Figma team that I lost access to but was the sole owner of. It has not yet been deleted.I created my original Figma account using my undergraduate school email. The school has since deleted that email and updated it to the alumni version. Mail does not forward between the deleted email and the current. Because the previous version no longer exists and I was signed in with Google, I cannot reset my password or re-enter that account.The account was on an education plan that had long since expired, but I intended to renew it as a personal plan eventually. I don’t know why or how I was signed out, but now I cannot get into the account. I can still see some of the links to projects that I had in open tabs, but if I try to go “Back to Files” from that page it goes to the new, empty alumni account.Because I can still access the projects I once had open and because on another account it is prompting me to move files from my old team, I have reason to believe the file

Hello. We are looking for a way to create banners at scale in various sizes (ex. 300x250, 250x250, 970x250). The solution right now is that we are using a Component that we copy over all the banners. And that works for one single set. The trouble shows up when we try to have 2 (Master) Components within the same file. Basically Component A (image) drives many banners.But if we copy Component A (image) to become Component B (image), the connects to its associated banners are lost. Can this be done in Figma - directly? Or Buzz? Or using a plugin? Thank you.

Hi everyone,I’m working on a design case study for a client and I need to create a key visual and then adapt it into at least 10 different digital ad formats (Instagram feed, stories, reels, YouTube banner, email header, display ads, etc.). I’d like to automate this process in Figma using Auto Layout + Variables, so that when I update the main KV (texts, colors, images), all other formats adapt automatically.I already know the basics of Auto Layout, but I’m not sure how to structure the file to make it scalable and avoid manually adjusting every format.Do you have any tips, workflows, or even free plugins/templates that could help me speed this up?Thanks a lot 🙏

When a Figma Make file is published as a template and remixed, images from the original file fail to load in the remixed copy. This makes image-dependent templates unreliable for our team.Is there an officially supported method to include images in a Make template that guarantees they persist through remixes?

Hi everyone,I’m having an issue with image quality on my Figma Site.When I preview the page inside Figma, all images look perfect — crisp and clear with their original PNG quality.However, after publishing and viewing the site via the live URL, the same images appear compressed or blurred, as if Figma Sites applied an automatic optimization or downscaling.Here’s my published page for reference:👉 https://tangchuan.figma.site/200%E5%90%8B%E5%B9%95%E5%B8%83%E6%B5%B7%E5%A4%96%E8%A7%86%E8%A7%89%E7%AD%96%E5%88%92I’ve already confirmed that: All images are PNG format, not JPG. They look sharp in the editor and preview. The compression only happens after publishing. Does Figma Site automatically compress or optimize images when publishing?If so, is there any way to keep full-resolution image quality, or disable compression for key visuals?Would really appreciate any guidance or confirmation from the Figma team or anyone who’s solved this.Thanks in advance! 🙏

Hi, I submitted my Figma plugin "Flaude" for community review over a week ago and it's still showing as under review. I haven't received any feedback or status updates. Could you let me know: 1. What the typical review timeline is for new plugins? 2. Whether there's anything I need to fix or update on my submission? Happy to provide any additional information needed to move the review forward.Thanks!

I’ve been using a Wacom tablet with Figma for a couple of years now. I use it as my default mouse that also helps me quickly sketch ideas with the Pencil tool. Since the release of the variable width stroke function I have been having some issues with the Pencil tool.I’m going to do my best to explain these issues below. If these should be split into different issues, please let me know if you want me to split these up. English is not my first language so I apologize for any errors.Summary of 3 issuesIssue 1: Selecting a different width profile while using the Pencil tool does not allow me to draw with it. It shows as if it is selected but does not change my actual width profile.Issue 2: Seemingly randomly Figma starts reflecting pen pressure and kind of creates its own width profile while drawing lines.Issue 3: Switching the width profile makes already drawn lines dissapear. Steps to reproduceIssue 1Open Pencil tool (Shift + P). Under Stroke settings I select any option from the Width

I've been setting up a webhook integration to monitor file changes, and I ran into some confusing behavior with the FILE_UPDATED event. I'm sharing my findings here in case it helps someone else, and to confirm if this is the intended behavior.My Setup:Plan: Professional Plan Authentication: Personal Access Token Scopes: My token has webhooks:write, file_content:read, and file_comments:read permissions. Integration Tool: I'm using n8n (a workflow automation tool) which receives the webhook events. My n8n instance has a public URL and is reachable by Figma. Webhook Event: FILE_UPDATED The Problem:When I selected the FILE_UPDATED event, I expected it to trigger when I made changes to a design file (e.g., moving an object, adding a shape, changing a color). However, no event was captured by my webhook endpoint while I was actively editing the file. What I Tested:FILE_COMMENTED works perfectly: If I switched the event type to FILE_COMMENTED and added a comment to the same file, the webhook

Hello, good day.I’m experiencing serious issues with the new Figma UI update. Many essential tools — such as padding controls — are missing or hidden.Please do not enforce this new version. The previous UI was much better, clearer, and far more efficient for designers.This new version has no advantages, feels confusing, and makes our workflow significantly harder.

I want to use a pen tablet in Figma Design. It basically works out of the box. The `Pencil` tool supports pen pressure, but how can I disable this?I want always to draw with a fixed width (like when I use a mouse). For example, in Photoshop, we can easily disable pen pressure from brush settings. 

Hi everyone,I have been trying to import JSON file in Figma variables, But run into error all the time.This is my JSON code, what I’m doing wrong? is there any documentation for JSON format?[ { "name": "neutral/50", "type": "COLOR", "value": "#F6F5F4", "description": "Page backgrounds, app canvas" }, { "name": "neutral/600", "type": "COLOR", "value": "#796F6B", "description": "Tertiary text, metadata" }, { "name": "neutral/700", "type": "COLOR", "value": "#5E5652", "description": "Body text alternative" }, { "name": "neutral/800", "type": "COLOR", "value": "#453E3B", "description": "High-emphasis body text" }, { "name": "neutral/900", "type": "COLOR", "value": "#2D2825", "description": "Primary text (≈ Encre)" }, { "name": "neutral/950", "type": "COLOR", "value": "#1D1A18", "description": "Maximum contrast text" }] 

I have been experiencing unusual behavior in Figma for several days. When I use Spacebar + mouse to pan, the canvas moves unpredictably in different directions while the spacebar is pressed. Refreshing Figma temporarily resolves the issue, but the glitch reoccurs frequently. I am using Figma Web.

Unable to publish website due to this error message.  No images arent my own.  How do I fix this?

Hi! First, thanks to the Figma team for all the hard work. Now, let’s talk about Figma Slides Templates. To edit the template styles, I have to select a slide first — which feels a bit unintuitive. In Figma, when you click on the canvas without selecting anything, you can access the file’s styles. Can we bring that same concept into Slides?When I open the template selector, I can edit the styles there through a dropdown. Is that really the best or only way to manage styles in Figma Slides? I don’t think so.Colors & Text Styles: I can delete them, but only through a pretty complex interaction — right-click?Layout Grid: How can I set a default grid? Right now, I have to manually add my custom grid to every new slide I create. If we can't set a default, the feature kind of loses its purpose. :(  

In the Figma mac app I have a Make file that will not display changes to a specific page (code file). If I publish and then go view it at the url the changes are there. I also tried viewing the Make file in the browser but it still did not show the changes. If I alter the code in code view and come back the change is there, but the preview still doesn’t show the change.I tried refreshing the tab. Closing the file and reopening it.I tried going to Help > Troubleshooting > Reset Figma and Restart but it did not correct the issue.I also tried manually clearing the cacheQuit the Figma desktop app Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma" Open the desktop app againThe AI in Figma Make was just as confused as I was about the situation 😆Any help solving this so I don’t have to Publish after every change and view it in the browser would be appreciated.

Hi,When designing screens for our platform we use 2 design systems within one frame and even within the same component. We have:Our own design system with light and dark theming Either Material Design or IOS 26 with light and dark themingCurrently it is, to my knowledge, not possible to use these two efficiently in tandem. For example:I can switch both to dark mode but then variables used from one design system used in components of the other design system will not change. To illustrate this: I use the tab bar from the IOS 26 library but override the text labels with variables from our own design system. Now, when I switch to dark mode these overwritten values will not change.Is there a solution that I am not aware of to tackle this issue? If not, perhaps a universal switch that works across libraries would be an idea?