Unanswered questions

It seems that previously link previews were updated in slack to show what was being shared instead of the entire canvas. I missed that and now my links are just links, no preview. Which is better than previewing the entire canvas still.I have the same suggestion for link previews in Teams. Please stop showing the entire canvas in Teams previews and either show just what is being shared, or just don’t show anything.

I noticed that the children inside my frame suddenly disappeared for no apparent reason. I checked the version history, and everything is there in the previous versions, but in the current one I can’t see them at all. There are no layers under the frame, and I’ve confirmed that nothing is hidden—the frame genuinely shows no children.I also tried copying and pasting the frame from a previous version into the current one, but after pasting, it still shows no children.Please help me resolve this issue. Thank you!

I’ve started using Figma and realised the “Zoom to selection” shortcut (Shift+2) does not work. I checked the assigned shortcut and it is correct, but it does not work on my PC. I’ve contacted support and the chatbot concluded it is an Opera browser issue, which is clearny not, as the same happens in Chrome. I do not have active extensions on those browsers that could block the action. And I use Windows with QWERTY keyboard. Is there anything to be done to fix this issue?

After updating, I can't see the emails of people who have requested access to my file. This is important to me because I can only grant access to people with corporate email addresses.  

After changing my password, my Figma account appears to have switched to new profile.All my recent files are missing and only very old files are visible.It looks like my original account/profile was disconnected or duplicated.I need help recovering my original account and restoring my recent files.Please check for duplicate accounts under my email and merge them if needed.Email used: strategma6@gmail.comNames or descriptions of missing files: HORIZIN OR ANALITIX I will appreciate it if you could help me. Thanks

Once I do update on figma i can push to github then if I work locally as developer and send push to github then from figma ai how can i pull those updates codes ?

I have a problem. Last month, I was mistakenly charged for an extra seat. I removed it, but I was billed again. I don't need six seats; I want to pay for five. Please issue me a new bill for five seats. Remove any random options that could have arisen due to someone's mistake and would have resulted in a price higher than five seats. This is extremely urgent; please attend to my request as soon as possible.

I canceled the auto-renewal after my initial subscription, but I was still charged in the second month. What’s going on?Also, after being charged, my account didn’t receive any plan upgrade and is still on the free version.I’m currently unable to see any orders or anything related to canceling the subscription in my account.I need to cancel the subscription and request a refund. Please help me process this as soon as possible. Thank you.

Says it all right here. “Too many prompts, wait and try again soon. Request ID: 7b50ccc3-3ebb-4f14-8286-d038ccb39f7c”.I paid for the Professional team (monthly) subscription to Figma.Why are you limiting my access before March of 2026? It’s not what I agreed to when I made these monthly purchases before that date in time. I’m getting ripped off.This program also is *terrible* at saving my work, and I have had to re-correct it almost every single time I reopen the program up to continue my classwork. So even if I agreed to this, the program forces me to spend time fixing up what it didn’t decide to save. After multiple fail-safes I have put in.Stop. Wasting. My. Time. Give me access to the program I paid for. This is a class with a deadline, and I’ve already tried moving this project into a different program, the functionality does not translate over.Never using this after my class. What GARBAGE.I literally cannot use this program to turn in this assignment now.Thanks for that. AI was s

this problem is keep coming up since yesterday. so i deleted Chrome and figma app. and reinstalled figma app only 30 minutes ago.it worked fine for about 30 minutes. but now the problem came up again.i dont understand what this error pop-up is requesting me to do. I deleted the chrome app. please help. Now if i open figma app, only a white screen will open. i cant see anything.   

Every time I exit Figma and come back, the previously selected sort order is lost, and it defaults to "Last modified" – "Newest first". Previously, the selected sorting option was always preserved.

I have design system and buttons status count too big and need to use variables but need some help

When i try to log in the account, it shows that “You've made too many recent attempts. Please try again later.”. What can i do to successfully log in? How long do i need to wait? Any other solutions to fix the problem?

I just used up 300 credits for it to try to use the fast apply tool and fail and then tell me to do it manually - This was just a find and replace of a field name across a few data files. With the 3000 monthly cap - ill get 2 days worth of work.  

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”Maybe I am missing these ID’s as they mentioned that on my side of the request, but I don’t know what these mean.

 The browser will reload the entire screen in black once, the hackers execute something, and the whole Chromebook blacks out and back in, and then now WebGL error shows up. I cannot load the Figma files in the Chrome browser. The abuse form doesn't work either. Ever. Figma is really hackable. Any fixes?

Tried literally everything to verify my student account- filled out a form and everything and SheerID permanently closed my ticket! What do I do! I need to use this account with the education plan soon. What do i do??

I wanted to change my org e-mail, but even though I clicked on the confirmation button on my new e-mail within minutes it keeps telling me the link has either expired or malformed. Would appreciate the help!

Hi — I’m hoping someone can help point me in the right direction.I’m being charged $21.49 monthly by Figma, but I can’t locate an active subscription on any Figma account I’m currently able to access. I’ve checked the accounts/emails I’m aware of and don’t see any billing information or active plans.At this point, I’m not sure which account or email address the charge is associated with, and I don’t have a way to identify it on my end. I’m trying to figure out how to: Identify the billing account associated with this charge, and Cancel the subscription, since I’m no longer using it. I’d also appreciate guidance on whether any recent charges might be eligible for a refund.Thanks in advance — any help or direction would be appreciated.

When editing in Figma Buzz, I can only see this button that says ‘Edit Content’. But my coworker can see an additional option to ‘Change Layout’. We’re working from the same template file; why don’t I have this option? TYSM

Hey there… I just encountered the issue with glass effect. I made a navigation bar with frame tool and added glass effect; while I design it has glass effect, but when I go to preview it just disappears. When I copy and paste the same frame onto design file instead of website it works how it should. Is it me ? Am I going crazy or its just Figma?work on design tabtotally disappears on preview

Hi Figma team, I need to gain access to my old projects from my previous job. Ive tried logging in with my old email address [redacted by moderator to remove personal information] but only some of my projects are showing. They were saved in another team either titled L33 or by my name but these options do not show when i log in. Please could someone advise on how to retrieve them as I am trying to make a portfolio and im very worried that ive lost my last 8 years of work!

My game is not loading and it is saying "A little help? I couldn't solve this one. Ask Figma to fix it, adjust the prompt, or restore an older system in chat." I don't have any "A.I. Tokens" though. Any thoughts?

Hi there,I have been working on a program draft for the past two years. It contains one page with the semester schedule since August 2024 and about 45 pages with the detailed daily lesson plans as a small Landingpage per each day.  Additionally, all my class grades are listed on one separate page, showing the grades since the start of school in 2024.I am now quite concerned, because this file is no longer visible in my Figma account. This is a serious issue for me, as it represents many hours of work that would be almost impossible to recreate.Could you please advise me on what I can do? I am confident that the design file was not deleted, as I accessed it almost every 10 days/two weeks and always kept a close overview.Who could assist me with recovering this file?Thank you very much for your help, and best regards,Melanei

Whenever I create an annotation on an image, the image edit bottom floating bar appears and if I write anything on the annotation containing the letter “Q”, Figma takes it as the shortcut for “Select area” and the annotation disappears. Help! I think this is a bug. [Moderator note: The title of this post was updated from “How to prevent annotations from quitting when ‘Q’ is clicked” to “Pressing ‘Q’ closes annotations unexpectedly” on Jan 6, 2026.]