Unanswered questions

I am writing to request a billing adjustment.I was previously on a Dev Mode seat ($15/mo). After using a few dozen AI credits, I realized the 500-credit limit was insufficient for my needs, so I decided to upgrade to a Full seat.However, after clicking the upgrade, my next invoice shows a total of $40. I expected to pay only the prorated difference to upgrade my existing seat to Full (which should be around $20/mo in total for a monthly plan), but it seems the system has charged me for both seats separately.I would like to: Cancel the redundant Dev seat and keep only one Full seat. Adjust the invoice so I am only charged the difference for the upgrade. Please let me know how I should proceed to fix this and modify the charges.

Urgent Assistance Needed with Website Display and TranslationsHello Everyone,My Fidarax website is finished, but I can no longer see the display of images and content on my homepage in Desktop, Mobile, or other formats once published.It shows a blank page with nothing on it. Could you please help me resolve this issue urgently?Second issue: Whenever I try to perfectly translate all pages of my website into the five indicated languages, some pages are fully translated while others are only partially translated.Last issue: My actual photo keeps disappearing with each update and constantly gets replaced by the face of another person generated by AI.Thank you very much for your help. Princesse MouandaFounder & CEO - FIDARAX LLC    

everyday when i finished export jpgs and have to open the export folder. is there any easy button to open the folder directly in figma

For the past few months I’ve been able to see my images on my file but for the past few days all the previews have disappeared & I’ve tried to update Figma, update my computer, clear my Figma cache and nothing has worked. The images are still within the Figma but I just can’t view them

I have a professional plan in my team but Figma just shows me my personal free plan. This has happened today when I opened Figma, but I am still an admin, according to my colleague on the same plan. 

Hi! During the opening keynote at Schema 2025 (on October 28), the Figma team announced a new left navbar as part of the updated UI, mentioning it would start rolling out the following week.It’s been a few weeks since then, and I’ve already received an app update, but I still don’t see that new sidebar.Is the rollout still in progress, or is there something I need to do to enable it? Thanks!

For the moment the “ready to dev” in the top left corner show all status of a “ready to dev” task (ready + completed)The number shown become unclear the real number of ready to dev task to do. I may have 1-2 tasks but the number show 24. I don’t think knowing the total number of task relevant. It’s would probably better to allowed to filter that number to user specific need. Tx.

I have a project that I cannot export from figma slide to power point presentation format (PPTX).The error just show unable to export file. tried to export only the frame I needed, got the same issue. 

Hi, my team have been added to the alpha test from our application. I missed one user off the list. How do I add them in?Also they have asked ‘Could you also ask if there is an expected end date to the alpha - ie how long do we have access for? ‘ 

Hi,I am unable to access my Figma account and have not received a resolution through support.My account was registered using my university email, which has been locked by my university due to storage limits on it. As a result, I cannot complete the two-step verification process, and I am fully locked out of my account.This is an education account, and I opened a support ticket approximately two weeks ago, but I have not received any response or progress.I would greatly appreciate assistance with either: Regaining access to the account by disabling the 2FA Updating the account email address from your side so I can log in again Please let me know what information you need from me to proceed. I am happy to provide any verification required.Thank you for your time and support.Best regards,M Sajjad R.

Hi everyone,I am looking for assistance from a moderator or staff member regarding my Student Education Plan verification. I am a student at Tripura University, but I am currently stuck in the process with no way to proceed.The Situation:The Email Issue: My university does not provide institutional (.edu) email addresses. My personal email [redacted by moderator to remove personal information] is the official address used for my university records and portal.  SheerID Status: A support agent (Justin Baul) reset my tokens but explained that SheerID cannot approve personal email addresses due to their policy, even with documentation. Figma Support: I sent an email to the Education Team 4 days ago as recommended, but I haven't received a response or a ticket number yet. Request: I have my Official Student ID and a Bonafide Certificate from my university ready to prove my status. Could a staff member please help me open a ticket or manually review my case so I can access the Education

Hi everyone,I’m currently using the Figma Education plan and I’d like to understand which AI-powered features are included.Specifically, I’m wondering if the Education plan gives access to tools such as: Background removal “Edit with prompt” “Expand” / generative resize If these features are available, could someone explain how to access or enable them inside Figma?Thanks in advance for the clarification!

Since yesterday I’ve been unable to open any files in Figma. Any file I try to open gets stuck on loading, like in the screenshot attached.These are the things I’ve tried: Quit Figma, restart Mac Uninstall Figma using brew uninstall figma, clear caches using sudo dscacheutil -flushcache and then sudo killall -HUP mDNSResponder, reboot Mac in Safe Mode, reinstall Figma. It opened one file, then after restarting in normal mode no files opened again. Followed the instructions in this page, ran rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile} None of these steps have solved the problem. 

Hello Figma Team, I hope you’re doing well. I’m writing to request that you please do not stop or heavily limit the Figma AI credits after March. The current credit limitation (around 3000–3500 credits per month) is very restrictive for teams like ours that rely heavily on Figma AI for daily design work. If continuing unlimited usage is not possible by default, we would really appreciate an option to purchase a monthly AI credit plan even for just one month at a time. We are fully willing to pay for an upgraded or add-on plan that provides unlimited or significantly higher AI usage, rather than being capped at a fixed credit limit. Figma AI has become an essential part of our workflow, and strict credit limitations significantly impact productivity. Offering a paid, flexible credit or unlimited plan would be extremely helpful for professional teams. Thank you for considering this request. We truly value Figma and hope for a solution that supports high-usage teams. Best regards,Rahul Ka

In one of my teams, I accidentally activated the Education plan for the entire team. As a result, members who were on the Free plan can no longer edit files.I would like to downgrade only this specific team to the Free plan, without having to create a new team, since we have many drafts, projects, and people already working in this workspace.

BodyI’m experiencing a recurring issue where only certain Figma projects fail to load, while others work normally on the same account, browser, and network.Symptoms When opening specific projects, the editor shows a full-page error message: “Something went wrong. Our team is investigating.” Reloading the page does not resolve the issue. An Error ID is displayed each time. Other projects open and function normally without any problems. What I’ve confirmed This is not a browser, cache, or account-specific issue. The issue is project/file-specific. The error occurs immediately when opening the affected file or when making small edits. Multiple users in the community appear to report similar behavior. ContextThe affected files are relatively large and include multiple pages, nested components, and newer features (e.g., Auto Layout, variables). Some older or smaller projects do not show this problem.Expectation / QuestionThis looks like a server-side rendering or file-state issu

Hey everyone,I work extensively with Figma prototypes, and one functionality I feel is really missing is onScroll.the ability to trigger interactions based on scroll events (similar to scroll animations or parallax effects available in other tools).Does anyone know if Figma plans to add this feature in the near future?If not, are there any smart workarounds to achieve scroll-based animations within Figma itself without relying on external tools?Would love to hear your thoughts!Thanks!

I have a pending order on my credit card.  The billing was supposed to be managed by my previous employer ABS (American Bureau of Shipping).  I am no longer with the company and I am being billed for this service.  Please cancel it right now and stop billing me.Invoice ID: in_1SsME5IvcqWR3dFDcMN1YX00Team: lamorris's teamStart: Jan 22, 2026End: Feb 22, 2026Total: $21.32 USD

I have been trying to re-verify my education status with my college credential. I had first contacted SheerId, they kept talking about school issued email id which is irrelevant to my case and asked me to contact official Figma support to verify my “Higher Ed” profile. So did I. Figma then replied to ask SheerId about the authentication process. I need help in this matter, please.This conversation happened between the end of October and the start of November 2025.

Hi Figma Support team,I found an issue when publishing new version of plugin Unidup – Figma, like: screenshot​​ Please help me to process my account issue. Thank you! 

Dear Figma Team,I recently noticed that the properties of an instance used in different files are behaving incorrectly. This affects both the design view and the prototype view.The master component was created with various properties:· Enter a certain text· Display icon or not· Interaction from default state to hover, etc.This master component is part of a component library that is used consistently in other Figma files. As soon as changes were made to the library, they were published and subsequently also applied to the files in which they were used. This ensured that they were always synchronized.Until now, there were no problems when, for example, text was adjusted or icons were shown or hidden within the instance in the file used.However, this is no longer the case, and when changing the state, for example, the corresponding state of the master component from the library is displayed instead of the previously adjusted instance state.Apparently, you can correct the state again using

This update is genuinely one of the most frustrating UX changes I’ve experienced in a professional design tool 😡 😡 😡The new left-hand navigation panel permanently steals ~60px of horizontal space on small screens, which is completely unacceptable. That space is my primary working area — the canvas. I am literally losing room to do my job so a panel can sit there doing nothing most of the time.Yes, Variables, Files, Assets, Find, and Library are important.No — they are NOT minute-to-minute actions.They do not deserve permanent, always-visible real estate. This panel is idle 90% of the time, yet it constantly punishes my workflow.On smaller displays, this feels especially hostile. Instead of prioritising the canvas (the entire reason Figma exists), the UI forces a bulky navigation column that adds zero value moment-to-moment and actively makes precision design harder.This change feels like it was designed for: Large monitors only Product demos Feature discoverability …not for actu

We’re trying to set up the Figma MCP server with Cursor AI and the Figma Desktop App on Mac for a Make file, but cannot find Dev Mode when opening a Make file, even though their account is full seat. We need help locating the MCP server setup in a Make file. Here described that we can use MCP with Make file: https://help.figma.com/hc/en-us/articles/32132100833559-Guide-to-the-Figma-MCP-server#:~:text=The%20Figma%20MCP%20server%20helps%20developers%20implement%20designs%20quickly%20and%20accurately%20by%20providing%20important%20context%20to%20AI%20agents%20that%20generate%20code%20from%20Figma%20design%2C%20FigJam%20and%20Make%20files

Hi, I only want to change my emailadress, but when I want to try I got the following message:“Cannot update email - "-TlaOfMJzVdfPFeCsF1iADMThi4UPDoyADsS6ZvFbE4" is already taken”So I know,  the new emailadress already exists (used for an other account in Figma), so I tried to delete that account (got no files in there), but when I want to delete that one, I got the following message “An error occurred while attempting to delete your account.”I can’t get out of this loophole, and don’t have any other options. What am I doing wrong? I already erased my cookies/cache and that kind of stuff.Thanks in advance! Martijn 

Please how can i set a page as new home page. I want to delete the former home page and set a new one in Figma site