Unanswered questions

Figma, I’m on my hands and knees begging you to allow us to add links to frames (NOT JUST TEXT), and for those links to be preserved when the file is exported as a PDF.  The need for this is DIRE. PLEASE. 

Hi, we are having an issue with figma slides and the layout shifting on random slides when a certain user joins. The left margin seems to disappear and information on that side hugs to the outside of the frame. It appears to be random but the shift is identical across a random number of slides. What is going on? Thanks

Hello everybody,Using figma slide for presentation since couple of months, I just realise that figma slide is darkening the videos (of like 1 stop). Is there any way to fix / prevent this behaviour?Thanks a lot !

Hi! I’m currently working in the international company and i need to export some of the formats i’m doing for work in webp format, Figma is the best app to create and manage that frames, but it’s very uncomfortable for me that i have to use plugins to export in webp, because they are exporting all the stuff in zip and i need to put them in the folders (there are many many of them) myself, please add that feature, i’ve seen many people here are requesting it for years. THANK YOU!

I recently started university and prior to that had a private Figma account (with my private email) which I then linked with my school to get an education license. Now I had to start a school account (with my school email) as well but cannot get an education license there, because it is already linked with my private account. I know education licenses cannot be transferred, but is it possible to cancel it on my private account and then reapply for it on my school account? Or will this option be blocked?It’s not really about transfering my work but to put the education license on the correct account.Thank you for your help.

I wanted to share some honest feedback on the new left-side menu.Right now it doesn't follow the usual patterns for side menus, and it takes up space on the canvas (which is the one area where we really need to keep things clean and simple to work well.)I know you understand how sensitive that space is. The floating panels in the 2024 config had a similar problem, and I was glad you changed your mind on those. I'm hoping this menu can get a second look too.We don't need the icons removed from the left menu, they can stay there. I just have a few small ideas that would keep them easy to find while giving the canvas more room:1: Show on hover. The new left menu could appear when the mouse reaches the far-left edge of the screen, and hide again when the mouse moves away.2: Add a pin. A simple pin button would let users choose: keep the menu always open, or only show it on hover when they need it.3: Open by default. I know you want features to be easy to find, and there's a real worry that

I have canceled my subscription and even if I have free plan, you have charged some money from my credit card. Why are you steeling money from my credit card? What should I do? 

We have several [redacted by moderator to remove personal information] addresses that are not part of my organization.How do we ensure that they stay within their own organiztion and not mine?you can reach me at [redacted by moderator to remove personal information] if oyu have any questions.Thank youAvri

Im trying to edit my styles and ungroup my text styles but it is not working 

Hi, I can’t connect Figma MCP with Claude CLI, this is what I see in terminal: Details when I select Figma: Reconnecting gives me this error “Failed to reconnect to figma: HTTP 405 at https://mcp.figma.com/mcp”: In Claude Code connectors Figma is connected (not sure if it matters for CLI): Desktop server in Figma (not sure if it matters as it’s the desktop server): What I was able to achieve is to do this:  Anyway, I’m lost if someone could advise, it will be great.I’m not an engineer obviously and all I want is to use Claude CLI with Figma so it can edit Figma files. Cheers​​​​

Dear Figma Support Team,I am writing to escalate my unresolved refund request regarding the USD 133 charge for the Professional Team monthly plan.I have already contacted Figma Support three times through the Support Hub, but I have not received a proper response or resolution. Instead, my requests were marked as “Solved,” even though my issue has not been resolved at all.I find this very unfair and unacceptable. I was charged USD 133, which is approximately KRW 210,000, without clearly understanding in advance that I would be charged such a large amount for the next billing period. The only response I received was an explanation about prorated billing and instructions to cancel the subscription.However, I have already canceled the subscription. I will not use the paid features anymore. What I am requesting is not simply a cancellation, but a refund for the unexpected USD 133 charge.As a student, this is a significant financial burden. I believe it is my legitimate right as a customer

I recently subscribed to the Figma Professional plan, primarily to use Figma Make AI. As part of my subscription, I received 3,000 AI credits.However, I am extremely confused and disappointed by how quickly these credits are being consumed.Here is what happened: I created only 6 design pages using Figma Make. Those 6 pages consumed all 3,000 AI credits that came with my Professional subscription. Assuming I may have simply run out of credits, I purchased an additional 1,000 AI credits. Surprisingly, after submitting just a single prompt, the entire 1,000 credits were consumed immediately. This behavior seems unreasonable and makes it very difficult to understand the actual cost of using Figma Make.I would appreciate answers to the following questions: Why did a single prompt consume all 1,000 AI credits? How are AI credits calculated for Figma Make? Is the number of credits based on prompt length, generated components, iterations, or some other factor? Is there a detailed c

I love the idea of figma motion and can see it working in my setup, but the lack of audio is a huge miss for animated with timing and sound. I am sure there is a plan, but do you have any info as to when audio will be introduced? FYI - I tried making a plugin using the agent and it said no to me. :)Thanks in advance!Dan

How can we specify the design component code that the AI should be using? In the Attributions.md file, it says:This Figma Make file includes components from [shadcn/ui](https://ui.shadcn.com/) used under [MIT license](https://github.com/shadcn-ui/ui/blob/main/LICENSE.md). We don’t want an AI’s transformation of shadcn components into what looks like our design components. We want to use our actual design components to limit the number of ways the AI can miss interpret the designs it is prototyping to reduce variation errors between prompts.For example, I can give the AI the same prompt, and it will give me different designs when it’s re-interpreting the shadcn→design components every time.Generating code that is already aligned with our design components is also more useful for engineering workflows to convert the prototype into PR’s.It should also import the guidelines file properly from the design library. I don’t think this worked for me. Between the attributions and guidelines bein

So, I am trying new motion features and wanted to try to move shapes around the circle. But noticed that path animation and pen tool are greyed out. Are these features going to be added later or am I doing something wrong? Do I need some certain pluging for them to work?

When applying Figma Motion to an existing component, the animation track displays as purple and shows no keyframes in the timeline, even though keyframing the interaction via the side panel still works. The same workflow on a new layer that is subsequently converted to a component renders correctly.

The user has a Professional subscription with 3,000 AI credits per month and is considering adding 1,000 additional AI credits for $9.60 per month. They are confused about how the credits will be combined, whether they will have 4,000 credits each month, and what the total monthly cost will be. The user is seeking clarification on the pricing and credit allocation, and has requested to speak with someone for further explanation.

Hi Figma Support Team,I hope you're doing well. I'm reaching out to report a recurring issue I've been experiencing in Figma related to component instances and variants.The problem occurs when I use components with variants: sometimes the text, spacing, or layout inside an instance does not match the master component, even though no overrides have been applied. The instance appears visually incorrect or misaligned. However, as soon as I click on the problematic element—or make a minimal interaction such as toggling a property—the instance suddenly snaps back into the correct layout and becomes fully aligned with the main component.This behavior suggests that the layout or override system is not syncing properly until a manual interaction forces a recalculation. It happens inconsistently, but often enough to disrupt workflow, especially in large design systems.Here are the key symptoms:Instances display incorrect text alignment, spacing, or layout on initial load.No overrides are applie

Hey GuysAm I the only one facing that issue? When I have a shape inside a frame (I don’t know if it’s because there’s an auto layout or something else) I don’t have the “use as masks” option on right click. I need basically to copy the whole block (groupe with shape and mask shape) outside of the Fram (I paste it anywhere in the canvas outside of everything) and then I do have the option available. Then I just replace the whole block inside ma frame. Kind of a complexe way of applying a mask, especially since there seems to be no limitation, just the menu not appearing.

When i’m trying to add new shader effects/fill nothing is happening. The effect appears in effects panel, but nothing changes on the canvas. It doesn’t depends on what effect or preferences i use — it just doesnt work! I’m sure (and i’ve checked) that my laptop supports such technologies. Web version doesnt work too. Maybe i’m wrong with something or it’s a bug?… What can I do to fix the problem? 

So with the recently release of Figma, I am not able to select my library for make. It by defaults selects a ui kit where in i don’t have a kit created. Is there a way to select the library again like previously?

After a recent update I’m unable to edit a text layer’s style in a multi-variant component without effecting the other variants also. In the example, I have a component with 4 variants where I’m trying to change the text color for one of them, but when I do all 4 variants show the same change. This seems to be tied to the label text property that links the content for them all, but of course this should not also link the fill. Help!

Hi Figma team,In Figma on macOS dark mode, the active tab state is too subtle and difficult to recognize at a glance, especially when using a dark desktop wallpaper/background.This became more noticeable after the release of tab groups. Tab groups have stronger color treatment and take more visual attention, while the active tab outside of a group can be hard to identify quickly.I attached a screenshot as an example. In this case, the Config tab is active, but the difference between it and the tab next to it is barely visible.It would be helpful if the active tab in dark mode had stronger contrast or a clearer visual indicator.Thanks. 

I want my account to be unlocked immediately.My entire work depends on this account, and I don't understand why you locked it just to force me into another payment. This is honestly a horrible way to treat a customer.I already submitted a complaint last month, and nothing was resolved. I need this issue to be fixed by tomorrow. Otherwise, I will cancel my entire plan, never renew my subscription again, and stop using your platform completely.I purchased an annual Professional subscription. After my credits were used, your website started forcing me to purchase another invoice for $160. Are you serious? This makes absolutely no sense.I'm extremely upset with the way I've been treated, especially since I already contacted support last month. No one actually helped me, and the person who replied had a very cold attitude. I don't want another generic support response. I want this escalated to a manager or someone who is actually in charge.I'm paying for an annual subscription, and this is