Unanswered questions

 I ran into a font issue while working with MCP use_figma and wanted to share it here. I have a font installed on my system (Pretendard) that works perfectly fine in the Figma UI — it shows up as "Installed by you" in the font picker. However, it's completely invisible to the Plugin API when running through MCP use_figma. listAvailableFontsAsync() returns around 7,600 fonts, but none of them are locally installed ones. It seems to only return Google Fonts.loadFontAsync() also fails, and trying to appendChild a component instance that contains text using the font throws a font load error — even into a non-auto-layout frame. Steps to Reproduce 1. Install a local font on your system (I tried both ~/Library/Fonts/ and /Library/Fonts/ on macOS) 2. Confirm the font shows up normally in the Figma UI 3. Run the following via MCP use_figma: const fonts = await figma.listAvailableFontsAsync(); const result = fonts.filter(f => f.fontName.family === "Pretendard"); return result.length; // 0 awa

Why is the responsive mode in the prototype preview so broken? When you create a page with components and layers and set them to fill mode, everything fits to 100% width or height in the design editor. This reflects typical development as expected. However, this doesn’t work in the prototype preview. When I set the prototype to responsive, sometimes it works, sometimes it doesn’t. For instance, I have a grid with cells. Those cells are set to fill. (In fact, everything in every layer is set this way). But when the prototype renders it breaks. Those cells sometimes are 100% the available area, other times they are set to their original rendered size from the frame. For example, the cells are set to fill and happen to measure at around 200px wide because the main container (frame) fits all the content this way in design mode. But when it goes into the prototype preview with responsive mode, sometimes those cells take up the width appropriately, other times they revert back to what they a

Hello Figma Support,I’m currently trying to transfer my design from Figma to Tilda using a third-party integration, but I’ve encountered API rate limits (possibly related to my IP or plan restrictions).Could you please clarify a few things for me: If I upgrade to the $20/month plan, will this remove or significantly increase the API limitations that are blocking my design transfer? Are these limits tied to my IP address, or strictly to my account plan? If I purchase the plan and it does not solve my issue (specifically for exporting my design to Tilda), would I be eligible for a refund? I only need this upgrade temporarily to complete the transfer, so understanding this in advance would really help.Thank you in advance for your support.Best regards,Alina

Can you please help check the status of it?

Dear Figma Support Team,I am having an extremely unpleasant and stressful experience. I’m on the professional plan, and after purchasing additional credits multiple times, the balance continues to drain rapidly, even though I hardly use any AI features. Most disturbingly, I recently added 5,000 credits, but only about 1,500 were actually used with my awareness. Despite that, I see a huge drop in credits every single day, even when I’m not making any changes. In fact, 1,340 credits were consumed on a simple layout fix that I never expected to use any AI. Most of the time, Figma doesn't even make any visible changes after these actions, yet credits keep draining. This is now preventing me from accessing my designs, and my work is completely stuck.This is a huge disruption, and I need immediate clarification and resolution. Please investigate why credits are being consumed without any action from me, as this is severely impacting my project and productivity.Sincerely,

on the website registration page i have a “success” message but i have not received a confirmation or receipt by email. I need a copy with attendee name, ticket type, company name, billing address, and payment info.

Hey, I need to access an important Figma file ASAP but I can’t find it. I have the old link but when I click on it, it says it’s been deleted and I know I didn’t. When I go to the support forum, the chatbot redirects me back to the forum for help. Can I have a contact to help me restore this please?

To whom it may concern,I have a student account which I am trying to log into. I have forgot my password, whenever I click the button to email me a password reset link, nothing happens.I am writing this from a temporary account which will be deleted when the issue is solved. This needs to be solved ASAP as I need to produce some crucial designs.Best,Ionut

Since the update, I can no longer find where to adjust autolayout properties (among other things). Struggling to get my work done on tight turnarounds and not adjusting to this re-design of the Figma UI easily. Can someone please point me in the right direction? I’ve got the frame selected with the nested frames all laid out horizontally, and I need to stack vertically. [I understand the intent of the right side panel UI is to limit the controls that you see based on what you currently have selected, but the UI in the panel changes so frequently it’s disorientating and doesn’t feel like the most foundational tools are available anymore. There are new features that are more discoverable that I don’t anticipate using anytime soon anyhoo (e.g., “linear v radial repeat”).]

Hi Figma Support Team,We are currently experiencing an issue related to Figma API rate limits while importing designs into DhiWise. The error displayed is:“Figma’s API rate limit reached. Please try again after few minutes.”This issue is occurring frequently and is impacting our development workflow. We would like to understand: What are the current API rate limits for our account/workspace? Are there any ways to increase the limit or optimize usage? Any best practices to prevent hitting the rate limit during integrations like DhiWise? Kindly guide us on how to resolve or manage this issue effectively.Looking forward to your support.Thanks & Regards,Mohit

The title says it all. It’s becoming more glitchy every time I use it. Can’t even get simple functionalities like copy/paste to work correctly. 

Hi. for the past week I've been having an issue with viewing prototype flows using the 'Present' button (please see the video link to help illustrate the issue I'm having).https://www.loom.com/share/ff7e9f4d19474864b3f08c44fe231811Basically when I click the 'Present' button, rather than opening the selected flow it instead opens two tabs in Figma. One tab is blank and the other one is the first cover page within the Figma file itself (not the flow). I also get the same issue when launching a preview of the flow (this part works ok) and then clicking 'open in presentation view'. Has anyone else had this issue and if so, how did you fix it?Cheers!

Hi everyone,I’m reaching out to see if anyone else is facing major delays with plugin approvals right now. I submitted mine on March 15th, and it's still stuck in the "In review" stage, well beyond the standard 5-10 business day timeframe.A few details about the submission:• Submission Date: March 15, 2026• plugin Link: https://www.figma.com/community/plugin/1614668743914445888/prototype-note-toggle I actually already sent a follow-up email regarding this delay. I did get a reply right away, but it was just a canned, robotic response telling me to keep waiting. There hasn't been any actual progress on the review itself.Has anyone else dealt with this kind of loop recently? Is there a better way to get a real human update on the status, or do I just have to sit tight indefinitely? Any advice from other plugin creators would be greatly appreciated.Thanks in advance,kippeum.nam

For some reason I’m unable to add, delete, or edit my projects on my iPad. I’m not sure if this is just an iPad thing or not because I’m away from my desktop. Also I’m aware that you have to be the project owner in order to be able to have edit capabilities which I should have because I’m the only one that’s on this project. Any thoughts?

I submitted my Figma plugin, Grotto Slice, for review on March 14th. The website states a 5-10 business day approval, but it's now been over three weeks with no response - no approval, no rejection, and no requests for changes or additional information.At this point I'm unsure what to expect or if there's something I should be doing differently. Is anyone else experiencing similar wait times, or is there a better way to check on the status of a submission?Many of my clients are waiting on this plugin being approved, and I would love to launch for them shortly. Thanks.

I have paid for more credits as my allowance will reset on 16 April. Yet nothing has happened - cannot ‘make’ anything new.Tried to get a response from them and nothing.Suggestions?

I submitted my plugin for review on March 8th, and as of today (March 27th) I still haven't received any feedback from the Figma team. No approval, rejection, or requests for changes.That's over 20 days of waiting, while the submission form indicated a turnaround of 5-10 business days.Could anyone share how long the review process is currently taking? Is this wait time normal right now, or should I follow up somewhere specific?

👋🏻 Hi guys, I’ve run into what seems like a bug while working with the new slots feature in Figma components, and I’m curious if anyone else has experienced this.I’m currently implementing slots in my components and really like the concept so far. However, I’m facing an issue that makes the feature unreliable for my use case.The issue:Sometimes (not consistently), when I place a component with a hover interaction into a slot and preview the frame, the hover states inside that slot don’t trigger at all. Possible pattern I noticed:The issue seems more likely when using multiple slots within a single component For example, in a navigation bar with dynamic content on both the left and right sides (two separate slots), the hover states in the second slot often don’t work in previewAdditional observation:If I place placeholder elements (with hover states) inside the slot in the main component, those hover interactions usually don’t work When I then insert the component as an instance and a

Hello Figma Support Team,I’m facing an issue with Figma Make where the live preview is not loading after the prompt is processed.I have been trying to use this feature for the past 36 hours. While the prompt/command completes successfully, the live preview never appears and continues to remain stuck on loading.I’ve already tried multiple troubleshooting steps, including:Switching between different internet connections Using different devices Retrying with multiple promptsDespite this, the issue still persists.This is affecting my workflow significantly. I have attached a screenshot for your reference.Please look into this issue and let me know if there’s any fix or workaround available.Looking forward to your response.Best regards,Kshitiz Kamal

Hi,I'm following up after several days without a response regarding a billing issue on our account.We purchased 15,000 AI credits and subsequently cancelled our subscription. The $334.75 billing adjustment for the credit update is expected and correct. However, our upcoming invoice also includes a $351.00 monthly charge for "15,000/mo AI credits" covering April 19 – May 19, 2026. This recurring charge should not be there  we purchased the credits outright and cancelled.Our projected subtotal is $685.75 when it should only be $334.75.We're happy to pay for what we've used, but a recurring monthly fee after cancellation isn't something we agreed to. Could someone please review this and remove the $351.00 charge before the invoice is due on April 19?I've seen similar reports from other users on the community forum, so this may be a broader issue worth looking into.Thank you. 

Hello everyone,I subscribed to the Figma Professional plan today (April 6, 2026) and was charged $20. After using it, I found the experience very slow with a lot of errors, so I decided I no longer want to continue with the subscription.I checked Figma's help article about requesting a refund within 24 hours, which mentions going to Settings → Community tab → Community purchases. However, I cannot find the "Community purchases" section in my account at all — I only see profile connection options there.I believe this is because I purchased a Professional team plan, not a Community resource (plugin/template), so the refund steps in the help article don't seem to apply to my case.I have already submitted a request through Figma's official contact form under "Billing and invoicing," but I wanted to ask here as well:➡️ Has anyone been in the same situation? Is there another way to request a refund for a Professional plan subscription purchased today?Email adress: elmouden.zineb.eleve@ehtp.a

Hi! :) I submitted my Figma plugin Tokenry about 17 days ago, and it’s still in review. Just wanted to check if this is expected, or if there might be something wrong on my end. Plugin link:https://www.figma.com/community/plugin/1612136415712068154/tokenry It’s a design token generator that helps create variables, semantic tokens, and dev-ready structures in Figma. I haven’t received any feedback or requests for changes so far, so I’m a bit unsure if:  it’s just a long queue or if something might be blocking the review  Has anyone experienced similar wait times recently? And is there anything I should do (or check) while waiting? Really appreciate any insight 🙏

I had just topped up the credit for the Figma Make Ai but when i tried to prompt in browser it show that I had used it up. Check back to the Billing Ai  Credits, i still have 890 left. What should I do? Can anyone help? Thanks.

Does anyone know how to fix this?

Figma make file goes in summarising chat but then it shows while i am able to work on other files.Couldn’t connect, check your internet and try againca2d3cd1-5d51-496b-91a4-f64dec65d0b1 I fear my conversation  has more than 800 version  so this could be a reason causing timeout issue or something. Howe can i solve it i dont see any way to delete old conversation.