Unanswered questions

Hi, I accidentally deleted my account (Email: s0720585.kh@go.edu.tw) just now. I have very important design files in it. Could you please help me restore it? Thank you!

Please answer the questions as soon as possible. Any approximate date to next release.

 I am a teacher at the EASD Ramón Falcón in Lugo. I have created a working group with the students, but we are having problems verifying the student Daniela Andrade López (dandradel.24@escoladeartelugo.com). She reported the issue and was told it couldn't be verified. I'm forwarding the email I received:  Hello Daniela, Thank you for your patience while we conducted a thorough review of your verification history and the associated escalation. After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or manual assistance for this specific request. We realize this isn’t the news you were looking for, and we truly appreciate your time and understanding regarding this final determination.Kind regards,Vanessa V.Verification Support Thank you very much for your attention.I look

ha desaparecido la barra de herramientas de figma jam, como puedo volver a activarla?

When I try to expand the image, it shows the error “Cannot expand transparent backgrounds”, but that’s exactly what they did in the video, has anyone managed to do it?I’ve already tried putting the image inside a frame, flatten and using Fill background, but nothing worked.

Couldn't load Make. Try checking your network connection or refreshing the page. (M2)

I am new to Figma. When I first started, the toolbar was at the top of the screen, but now it’s at the bottom. Why did this happen, and how can I change it back?

When in a Figma Site project under “make” it isn’t possible to switch to the chat tab when editing creating/components. The top navigation chat/split/code is unresponsive. This is true in the windows and mac desktop app as well as the browser app (firefox and chrome). No matter what option is clicked the view stays on the 3 column layout: file | code editor | code layer (preview). It is not possible to use the ai chat to enter prompts.

Hi Figma Team, I kindly request that you provide your Certificates of Tax Residence for the fiscal years 2025 and 2026 for the purposes of tax reporting in Poland.These certificates are necessary to ensure proper withholding tax compliance and to fulfill our reporting obligations to the Polish tax authorities.I would appreciate it if you could send the documents in PDF format at your earliest convenience.Please let me know if any further information or documentation is required from my side.Thank you in advance for your assistance.Best regards,

As the title says, is Figma for Governements limited to US agencies, or can other countries also opt-in on this plan?

Hi there,I've been exploring the new Slots feature, but I noticed that slots currently do not pass through the properties of the inner components (instances) placed inside them.Are there plans to make internal component properties available within slots in upcoming versions? This would greatly improve the flexibility of the new workflow.Thanks!

The generate_figma_design tool — documented as "Claude Code only, remote only" in Figma's developer docs(https://developers.figma.com/docs/figma-mcp-server/tools-and-prompts/) — is not available in my Claude Code session despite the Code to Canvas feature being officially announced on Feb 17, 2026. My setup:  - Figma MCP remote server is connected and working (all other tools like get_design_context, get_screenshot, whoami etc. work fine)  - Full seat on a Pro tier Figma plan  - Figma desktop app is running  - Claude connector browser shows Figma connector version 1.0.3 The tool simply isn't exposed in the tool list. Is this a version/rollout issue on the connector side, or are there additional requirements to access this tool?

Is there a way to auto-play a Figma Slides presentation? I created a Slides deck for use at a high school career day booth and I’d like to just start it and let it go through the slides automatically and then repeat until I stop it. Any built-in or creative solutions to achieve this?

The error message shown to me by Figma Make is: "Couldn't load Make. Try checking your network connection or refreshing the page. (M2)"I have tried checking my network, VPN and DNS settings, switching to different browsers to access Figma Make, and logging into it on different computers, yet the issue still persists.However, my teammates in the same team can use it normally, and we are all under the same network environment. So I suspect that the problem might be related to my account. Could you please help me resolve this issue? Thank you so much!

I used figma make to generate poster. It write codes but I cannot see it on preview page. I have tried to refresh page and checked my internet connection. And I cannot see the preview in both web and application, what can I do?

I have a Figma Make prototype that keeps freezing in Figma Make. It loads but when you start clicking things won’t work in the Mac app or the Browser. But the published version works fine in the browser. I also keep getting the same 3 warnings and the Fix for me button over and over. I checked the console log in the browser and it mentioned something about too many react calls being loggedI put the console results into Make and had it look at them and this is what it returned Here's what's happening and the recommended solution:The Statsig library (used by Figma internally for analytics) is stuck in an infinite retry loop because it can't initialize properly in the Figma Make preview environment. Every second it logs "Statsig is not ready to log exposures, will retry in 1 seconds" and queues another retry, eventually creating thousands of pending callbacks that lock up the browser.Immediate workaround: Try refreshing the Figma Make preview or restarting the browser tab. The freezing sh

I have been using figma make for over 2 months now, and it had been working great. But in the last 2 days, I am seeing random issues in rendering and crashes in the preview app.For example, my app has a few buttons in the top right (for messaging, notifications, user switcher). Until 3 days ago, these buttons were working fine. but since the last two days, every now and then, the buttons load up as pre-selected, and when I click on them the app freezes (see attached screenshot).I am seeing similar behaviour in other places in the app as well. Reverting to older versions that were previously working has not helped - makes me think that the issue is in some new release of Figma make. Additional context: I am upto version 554 in this app. I wonder whether that has something to do with these recent issues as well. Has anyone else seen similar issues? Any suggestions on what to do to address these issues? 

I want to retrieve permanently deleted Figma design file which I accidentally deleted from trash as well.The account I have been using is a verified Educational account.I have the URL of the same:  

Hello Figma Community and Support Team,I am the IT Coordinator at Çözüm Koleji (a K-12 school in Turkey). I applied for the Figma Education plan for our school domain (cozum.k12.tr) about 12 days ago but haven't received any response or verification email.We are in the process of rolling out our centralized design environment. We currently use Microsoft A5, Google Workspace, and Adobe Creative Cloud. We urgently need the Figma Enterprise features to set up SAML SSO and SCIM provisioning via Microsoft Entra ID, just like we did with our Canva integration.Without the education verification, we cannot proceed with a secure, centralized deployment for our K-12 students. Could a Figma staff member please look into our application or escalate this to the SheerID/Education team? I have all official documents ready for manual review.Thank you for your support.Zahit Koca

Dear Figma Billing Team,I am the account administrator for Beijing Sirius Company’s Figma organization. I’m reaching out to seek your assistance with a billing discrepancy we’ve encountered following our recent annual plan renewal.We successfully renewed our annual plan on March 13, 2026, covering the period from March 8, 2026 to March 8, 2027. The corresponding invoice (#C783A69F-0021, issued March 8, 2026) reflects 7 Full seats and 1 Dev seat, which has been paid in full.However, I’d like to highlight an inconsistency we’ve observed in our Billing Overview dashboard. Prior to March 13, the dashboard consistently displayed 8 Full seats. For context, our 2025 billing was indeed for 8 Full seats, and we intentionally reduced the count to 7 for this year’s renewal. Throughout this transition, I have only taken actions to decrease seat count—never to increase it.What’s puzzling is that now, in the “Next quarterly invoice (due June 8)” section, we see an additional quarterly charge for wha

Hi!I have a paid Dev subscription for $20/month, and I often use Figma MCP to generate layouts. Today, for the first time in many months, I encountered an issue where my MCP started returning the error:“Rate limit exceeded, please try again tomorrow.”What’s going on? I’ve used MCP much more actively before, but this time I only used it to generate three sections of layout and immediately got this error.Is this due to new limits/rules, or is it a bug?   

The management of seats is absolutely terrible. We have unused seats, and there is no way in the user interface to remove them to avoid being charged in the next billing cycle. If this is automatically not charged, it is not explained anywhere. The most terrible experience I had managing subscriptions after 25 years of actively using internet.  

 Dear Figma Support,I am encountering an error in Figma Make stating that my project is too large and suggesting I delete some files. The Request ID for this issue is: 8bcd0d77-5d9b-4902-850a-a1c432693ae1.The problem is that I cannot simply delete files, as doing so would break the completeness and functionality of my project. I need to keep all components and connections intact.Could you please advise on alternative solutions? Is there a way to increase the file size limit, or can you help me identify specific files that are safe to trim without affecting the project's integrity?Thank you for your assistance. I look forward to your guidance.Best regards,

why did Figma MCP options like Generate and pull Figma designs always disappear in Codex even though my Figma MCP is enabled in settings of Codex? Why did I have to keep reinstalling Codex so that I can see the above pull/generate figma designs options again?

Hi team,I’m unable to preview anything in Figma Make for the last 3 days. The preview panel just shows a loader spinning in the center and never resolves.This makes it impossible for me to debug or iterate on the app I’m building.What’s happening: Preview panel keeps loading indefinitely Spinner stays in the center No errors are shown The preview never renders What I’ve tried so far: Refreshing the file Restarting the browser Trying different browsers Logging out and back in Restarting my machine None of these helped.Questions: Is this a known issue with Make previews? Are there any logs or debugging tools I can use to identify the cause? Happy to share the file if needed.