Unanswered questions

This is a very strange one and I’ve never encountered a problem like this before having used videos a lot in Figma. I have an Artboard (Frame) which has a video on it. The video plays automatically and when it reaches the end it loops and begins from the start again… The problem is, after the video loops seamlessly one. The 3rd time it plays/loops, it seems to start from approx 2 seconds from the end of the clip - then loops. So it almost ‘jumps back’ at the end. So the follow would be:Video plays through once Then it loops once as it should The next time it plays, it starts 1-2 seconds from the end of the video before going into the loop. It’s so strange the video essentially plays perfect twice and then the 3rd time decides not to loop correctly. I’ve dragged the video onto the Artboard/Frame and this occurs. I’ve tried wrapping it in another Frame and even setting as a ‘background asset’ and the problem is the same every way. There are no interactions or anything else. It’s literall

I had a Figma account registered with this some email address. Unfortunately, I have lost access to that email account.After the recent Figma update, when I try to log in, it asks me not only for my username and password but also for an access code that is sent to my email. Since I no longer have access to that email, I can’t enter the code and therefore can’t log in to my Figma account.As a result, I’ve lost access to all my files and projects, which are extremely important for my work. I’m really worried because I need them urgently to continue working.Could someone please tell me how to recover access to my account or transfer my files to a new email address?Thank you so much for your help — this is very important to me.

I canceled my plan close to a year ago but am still getting charged $64.80 per month, which is $778 over a year. I can’t find any email address or account where I am still subscribed, so I don’t know how to cancel it. And I can’t find a billing contact unless I have a paid plan. Please help.

Why were the “Send to Back” and “Bring to Front” keyboard shortcuts suddenly replaced with rotation commands? Nobody asked for this, there was no announcement, and it disrupts a workflow a lot of us rely on daily. Changes like this should at least be communicated, or optional, not forced without warning. 

When I move the screen around it glitches and my webpage keeps reloading. I think it also crashed at one point.

The mobile app is not working, so I cannot test my mobile prototypes via the app. Any news on this? Is it just me? This is the message i get  

I have lost access to my Gmail account, which was linked to my Figma account. Unfortunately this means I can no longer log in to Figma. I’ve created this new account to seek assistance.Could anyone guide me on how to change the email address associated with my Figma account so that I can regain access?

To who may help! I have included image of loading screen it. As well as inspect tool. I cleared all cache and history and nothing changed.  Thank you, John

Hi Figma Community and Team,I'm a developer (with limited UI skills) who's been absolutely loving Figma Make – it's a game-changer for me!I'm thinking about upgrading to a Full Seat subscription mainly for this feature, but I'm trying to wrap my head around the AI credit system. The docs mention that *"about 50-70 Make prompts may consume 1 AI credit."*I'm struggling to visualize what counts as a "prompt." For example, if I ask for something reasonably complex like:"Generate a homepage for an e-commerce site. It needs to have both light and dark mode themes, a hero carousel banner, and display products in a card layout."Does anyone from the team or community have a rough idea of how many credits a single, multi-faceted prompt like that might consume? Is it closer to 1 credit, or would it be more because it's packing several instructions?My other big question is about the Full Seat subscription. I saw this note on the website:"Until then, we won’t be strictly enforcing credit limits for

Hi there,I wanted to share some feedback regarding the recent shortcut changes. I used the bring to front (Cmd + Opt + ↑) and send to back (Cmd + Opt + ↓) shortcuts constantly, and they were a core part of my workflow. Since Figma reassigned those shortcuts to rotation instead, it has really disrupted my efficiency.The previous shortcuts were much more practical and intuitive for arranging layers, and I found them extremely helpful. I’d really appreciate it if you could consider restoring the old shortcuts or at least giving users the option to customize them easily.Thank you!

I cannot find feedback options for figma features, so I had to use this space. Btw, please bring back interactions to Figma design, Figma Make is not at all easier to work with. Actually, it gets harder to use Figma with all those changes - that weren’t actually very necessary for some users. Why using AI in EVERY single product if the AI doesn’t work properly? It changes all the layout we submit to it, stuff that were PERFECT and now, because we have to use Figma Make to do interactions, it simply does not give the result It was supposed to give (and used to work with) for. It changes the submitted design in NOT ASKED ways. Redimensions the screens and elements, changing the whole composition. Please, bring old Figma back, there’s a reason (or MANY) why adobe XD died. Do not transform figma in another xd, i BEG you.

I’m having an issue in my Figma Design file with colour library for past few days. Inside the colour library dropdown, the colours I have added from my Design System are not showing any thumbnail. I can see all the colour variable created in the Design System but none of the groups are showing colour thumbnails. Once I switch from grid view to list view in the colour library dropdown, I can see the complete list of all the colours and they are working correctly. But I’m still not seeing the colours thumnail associated to the variables. I’m attaching screenshots to give a better context of what the issue is. Any idea what I’m doing wrong or any suggestions to resolve this?Not able to see the colours in colour libraryCan see the colours in list view but colour thumbnail is still not visible  

Hi Figma Community! 👋I’ve been using Figma on and off for design work, and the free plan has always been enough for my needs. Now, I’m diving into Figma Sites, and it feels like a perfect fit — no more handing off designs to a developer for Webflow! But I’m a bit confused about the Professional plan tiers ($3–$16/mo). The help article Manage a custom domain for your site states: "Available on all paid plans" and "Professional plans can connect up to 10 custom domains." However, the pricing page suggests Figma Sites is only included with the Full seat ($16/mo), not Collab ($3/mo) or Dev ($12/mo).I reached out to support a week ago about this but haven’t heard back yet. So, I’m turning to you all: has anyone tried this already?Specifically, I’d love to know:Can I set up a custom domain (apex or subdomain) for Figma Sites on the Collab seat ($3/mo) or Dev seat ($12/mo) in the Professional plan? Or is this exclusive to the Full seat ($16/mo) ? The article mentions a limit of 10 custom dom

Hi,I recently ran into a bug with the Wacom tablet while using Figma since the last update. On the video below you can see the issue:When I select the square with my trackpad, only the object is selected.When I select it with a pen, it acts as a 'double-click'', entering anchor edit mode.Is anyone experiencing the same issue?I tried solving this with forcing a custom 'right-click’ binding for a single click in the Wacom Centre, but was unsuccessful.Other software behaves normally. Running on Windows with a Wacom One.  

while opening any plugin unable to find the run or save option for the desired plugin scrolling  down until the bottom of page unable to find the both options.  

Hi team/everyone,I'm currently using the Starter Plan for my personal team and I'm looking to expand my team.Could someone clarify the maximum number of editors (or collaborators) that can be invited to a team under this plan?Thanks for your help!

Please unarchive this topic because now I cannot even send it as an answer to other people who are asking this question because they cannot access it.

Am I the only one who is totally confused as how the “Import from Figma” dialog window in Figma Make works? It shows only some files but not others, don’t know why. The text search is completely random IMO and you’re not able to select a specific page or a frame in the file - it just selects some random frame from a file.Why cannot I just browse all my projects and select a particular file and frame?From what I understood, selecting the design through this dialog is somehow superior to just copying and pasting a particular frame into the prompt. Figma Make is then able to extract more detailed information. Copying & pasting is just like a screenshot, I guess?

Hi Figma Community! I'm currently having problems in dev mode.Usually when I change modes or view a variable in the code view in dev mode and click on the variable to see details, the value of the variable that I clicked will appear. Or when I try to change the mode, for example from Desktop to Mobile, the value will also follow the changes.For example the image below:But on the other hand there are variables that if I click and change the mode, the value does not appear or change, like this:I also noticed the first image variable came from the file itself, while the second image variable came from another file. But shouldn't the value still appear?Or does anyone know about this?Thank You,

There used to be a preview of variable details in Dev mode, opened directly from the Inspect panel - now it’s gone. To see this information, you have to open the file with variable definitions (we have components and foundations separately) from the Variable details panel, which means worse usability for developers. Has this change been implemented on purpose, or is it a bug?   

 Hi all Can somebody help me with this persistents errors ? Best Regards 

when I sharing a project with team members Figma show the request failed . I don't know if it's because a lot of people were added to the project the day before yesterday.Does anyone know the cause and solution? 

Cmd+alt+up/down recently started to rotate object instead of moving the layer up down.How to fix/disable it?

When Figma Make is processing something complex, it can take a while to complete. During that time, I usually switch to other design files to keep working. But there’s no indication that Make is still running or has finished.I often have to switch back and forth 5–6 times just to check if the process is done, which breaks focus and slows down my workflow.It would be great if there was some small visual feedback showing that Make is still building or has completed, even when I’m on another tab. For example, the Make tab icon could rotate or change state.This would make multitasking in Figma smoother and reduce unnecessary tab switching. Figma make tab icon 

I have a numeric input field as a component, and its value is set as a text property called value. Pretty simple stuff, right?For prototyping reasons, I want to bind this field's value to a number variable, so I can add/subtract to this value when I press a button somewhere else on the screen. Also pretty simple stuff, right? Well, apparently not. Turns out I just found out that we can't bind number variables to text properties for whatever reason — they don't even show on search results. And since there's no component property of type number, this simple prototyping scenario I'm trying to achieve appears to be impossible. Meanwhile, if I simply remove the value property from my component, then select the plain text layer with the value and try to bind it to my number variable, voilá — now it works. Except it doesn't, because now all my fellow designers will have to manually select and edit their numeric input field's values every time they use this component.So my suggestion here is e