Skip to main content
Giuseppe Vajro
Giuseppe Vajro
New Member
May 19, 2026
Solved

I have the free plan but figma keeps charging me for the subscription fee

  • May 19, 2026
  • 1 reply
  • 50 views

I received my monthly payment today even though I don't even use the app anymore, so I canceled and left the free plan. I contacted support, but the only thing that answered was a useless chatbot. What should I do?

This topic has been closed for replies.
Best answer by Celine_

Hey ​@Giuseppe Vajro , sorry to hear about this! Just to share some context, unexpected charges can sometimes appear due to prorated adjustments or seat changes made before the cancellation fully took effect. You can find more details here: There are additional charges in my Figma bill.

I can see your support ticket and have escalated it to the team. For reference, your case number is #1910021. Someone will take a closer look at your specific case and get back to you directly. (Since billing details involve sensitive account information, we're unable to handle it here on the Forum.) Thanks for your patience! 🙏

Update: The support team confirmed there is a pro-rated charged on your subscription, and that your plan has now been successfully cancelled 🙌🏻 You should not receive any further invoices going forward.

If you need any additional assistance, feel free to reply directly to your support case, as the team is best equipped to review account and billing-specific details.
Since this has now been resolved, I’ll go ahead and close the thread here, thanks.

1 reply

Celine_
Figmate
Celine_Answer
Community Support
May 19, 2026

Hey ​@Giuseppe Vajro , sorry to hear about this! Just to share some context, unexpected charges can sometimes appear due to prorated adjustments or seat changes made before the cancellation fully took effect. You can find more details here: There are additional charges in my Figma bill.

I can see your support ticket and have escalated it to the team. For reference, your case number is #1910021. Someone will take a closer look at your specific case and get back to you directly. (Since billing details involve sensitive account information, we're unable to handle it here on the Forum.) Thanks for your patience! 🙏

Update: The support team confirmed there is a pro-rated charged on your subscription, and that your plan has now been successfully cancelled 🙌🏻 You should not receive any further invoices going forward.

If you need any additional assistance, feel free to reply directly to your support case, as the team is best equipped to review account and billing-specific details.
Since this has now been resolved, I’ll go ahead and close the thread here, thanks.

Terms & ConditionsAccessibility statement