Hi Figma Support, I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund. This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved. However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully. Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue? This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team. Thank you.
Urgent Billing Issue — Accidental Upgrade to Wrong Team, No Ticket Confirmation Received
Best answer by Celine_
Thanks for the update! I’ve passed this along to the support agent who is currently investigating your case.
Appreciate your patience while the team continues reviewing it.
Update: The support team has resolved your issue, please check directly your case. I’ll go ahead and close the topic here, thank you!
Hey
For security and privacy reasons, billing and workspace ownership issues can only be investigated from the email address associated with the team/subscription in question. As mentioned by the support agent, the next step would be to reply back using the correct account email tied to that team so they can continue assisting you further.
I’d recommend continuing the conversation directly through your support case, as the billing team is best equipped to review the accidental upgrade and refund request from there. Please check your inbox directly, thank you!
oh, my email is (redacted by the moderato rue to PII), sorry about that. please resolve that with the new email
Hey
For security and privacy reasons, billing and workspace ownership issues can only be investigated from the email address associated with the team/subscription in question. As mentioned by the support agent, the next step would be to reply back using the correct account email tied to that team so they can continue assisting you further.
I’d recommend continuing the conversation directly through your support case, as the billing team is best equipped to review the accidental upgrade and refund request from there. Please check your inbox directly, thank you!
oh, my email is (redacted by the moderato rue to PII) sorry about that. please resolve that with the new email
Thanks for the update! I’ve passed this along to the support agent who is currently investigating your case.
Appreciate your patience while the team continues reviewing it.
Update: The support team has resolved your issue, please check directly your case. I’ll go ahead and close the topic here, thank you!
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