I accidentally grant full seat for a teammate that im not want to assign 15 minutes ago and I have un-assign that seat already, Another thing that I have billed for 2 full seats but I have bought an annual full seat for my account already, so basicaly that I will need to refund off 2 seatS.
So could you kindly support me on this subject with many thanks!
Invoice ID: in_1TXCzqIvcqWR3dFD9HhW7tXf
dont know why it charged me for 2 seats
Best answer by Celine_
Great news, your billing issue has been resolved! 🎉
Just to share some context for the community: this charge occurred because when other users are given edit access to files, they automatically get provisioned a paid seat. Since this seat was added by mistake, the support agent has gone ahead and removed it.
As a best practice, if you'd like to prevent unexpected charges in the future, we recommend enabling seat approval settings, this requires Admin approval before a user is upgraded to a paid seat. You can find step-by-step instructions in our Help Center article. I'll go ahead and close this thread here, thank you!
Hey, Celine from the Figma Community Support team here, thanks for explaining your issue. Since this involves billing and invoice-specific details, we’re a bit limited in what we can review directly here on the Forum.
I can see that you’ve already contacted the support team, and I’ve now escalated your case internally for additional visibility. The team will be able to review the seat assignment history and billing activity in more detail to determine whether an adjustment or refund is possible. For reference, your case number is #1904096. Thanks again for your patience while they take a closer look into this for you.
Great news, your billing issue has been resolved! 🎉
Just to share some context for the community: this charge occurred because when other users are given edit access to files, they automatically get provisioned a paid seat. Since this seat was added by mistake, the support agent has gone ahead and removed it.
As a best practice, if you'd like to prevent unexpected charges in the future, we recommend enabling seat approval settings, this requires Admin approval before a user is upgraded to a paid seat. You can find step-by-step instructions in our Help Center article. I'll go ahead and close this thread here, thank you!
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