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Hi,this is a shocking situation for me, as I have been using Figma Make and during prompting, the whole Figma Make file just suddenly reloaded and completely resetted with a blank page and chat. When I tried to ask the chat, what happened to my previous prototype in the same file, it just did not know anything as if it was a completely new chat… I cannot find any history of what I have been working on... I have spent already around 2700 credits, which were not even refunded but the time spent on this for nothing might be even worse. I’m so frustrated...Does anyone know how to get the file back or any other suggestions please?  Thank you.

Hi everyone,I’m testing the new Figma Motion feature and everything feels very intuitive so far, but I’m running into an issue with video playback.The Motion animation itself works correctly, but any video used inside the animated frame stays frozen on its first frame. This happens both in the Motion preview and in the exported MP4.At first, I thought the issue might be related to using the video as a background fill. However, I also tried placing the video as its own separate layer/object inside the frame, and the result is the same: the video still does not play. It remains frozen on the first frame.So the issue does not seem to be related to the video being used as a background. It seems more like Figma Motion is treating video fills/video layers as static images.What I have checked so far:The video is inside the animated frame. The video was tested both as a background fill and as a separate layer/object. The Motion keyframes work correctly. The issue happens both in the Motion pre

Olá, minha execução do Figma AI consumiu meus créditos, mas as alterações solicitadas não foram aplicadas no arquivo. A mensagem exibida foi: “ambos os agentes foram retomados em paralelo avisarei quando cada um conclui as modificações”. Apareceu uma alteração relacionada ao App.tsx e “Implement platform improvements – Versão 12”, porém nenhuma modificação ficou disponível no projeto. Gostaria de solicitar uma verificação da execução e, se possível, a recuperação dos créditos consumidos, já que o resultado não foi entregue.

사용할 의사가 없었음에도 구독이 유지되어 결제가 이루어졌습니다.결제 이후 전혀 사용하지 않았으며, 이에 환불 요청드립니다. 

안녕하세요, Figma 지원팀.최근 결제된 **8월 구독료($48.40)**에 대해 환불을 요청드리고자 합니다.저는 6월과 7월 동안만 일시적으로 Figma를 사용할 계획이었으며, 해당 기간의 결제는 모두 정상적으로 이용한 비용이기 때문에 이의가 없습니다.6월: $22.00 7월: $66.88하지만 8월에는 Figma를 사용할 계획이 없었고, 실제로 결제 이후 서비스를 전혀 이용하지 않았음에도 $48.40가 자동 결제되었습니다.또한 구독을 해지하려고 했지만, 구독 취소 메뉴를 찾는 과정이 매우 어렵고 직관적이지 않아 해지를 제때 하지 못했습니다. 예상하지 못한 자동 결제로 적지 않은 금액이 청구되어 당황스러웠습니다.저는 이미 6월과 7월 사용에 대한 비용은 모두 정상적으로 지불했으며, 8월 결제분은 전혀 사용하지 않은 상태입니다.따라서 이번 한 번만 예외적으로 8월 구독료($48.40)에 대한 환불을 검토해 주시면 정말 감사하겠습니다.현재는 동일한 상황이 발생하지 않도록 구독도 취소한 상태입니다.바쁘시겠지만 긍정적으로 검토해 주시면 진심으로 감사드리겠습니다.

Subject: Refund request for accidental extra seats (Invoice RTRXNLFG-0006)Message: Hi Figma Support,I recently received a charge of $77.72 USD ($1,355.66 MXN) on my bank account on July 31, 2026, for the invoice RTRXNLFG-0006 (issued on July 14, 2026).I just realized I was being charged for 2 Full seats and prorated upgrades. This was completely accidental; I did not intend to add extra paid seats or upgrade my team, as I only meant to use the Free/Starter plan. We haven't used the paid features.Could you please help me process a full refund for this invoice and downgrade my workspace to the Free plan?Account & Invoice Details: Figma Account Email: [Redacted by moderator - 2026/08.02] Bank Charge Date: July 31, 2026 Invoice Number: RTRXNLFG-0006 Total: $77.72 USD I have attached screenshots of the invoice and the bank charge. Thank you very much for your understanding and help!

After a couple of versions, the option to “restore this version” is not even showing while clicking the donut menu in Figma make. the only change made on the file is moving it inside a project. a local copy downloaded and re-imported but same issue. 

Hi, I was shocked when I was trying to check monthly subscription bill which always comes with reminder before the due with extra charge 12.10$ for “BILLING ADJUSTMENTS”? which I don’t know how it comes like this, and it is the first time Figma charge me extra for me like doing nothing! Since I have been actively designing for the last 10 days, and 20 days left I did not use my figma, and with their new AI feature is useless when i try to use remove background image it came with error code or something! I send you the images, there is red symbol that ai did not response and the error code “something went wrong ID:” Please help to solve this because my due pay is on 5th, or either i need to cancel the payment. 

 i have been trying to make something from figma make but it is not able to load and giving me this error. i tried in desktop or web browser i get the same error. How to fix it? i have full credit 

Hi, I'm having a problem with my Figma files—I keep getting a memory error. I even created a new file to split the content up, but when I start working on it, I still get the same error, even though the file itself is empty. What's going on? 

ello Figma Support Team,I am unable to open one of my Figma Make files. Whenever I try to open it, the screen remains completely white, and I receive a memory-related issue. The file is no longer accessible.File URL:https://www.figma.com/make/9CXvfpqChZiy0O9DwGUHKp/RM-CBM-Visit?t=v6p4NuOdXNQvEfhM-0This file contains several hours of work and is very important to my project. I have already tried the following troubleshooting steps:Restarted my computer. Tried opening the file in different browsers. Cleared browser cache and used an Incognito window. Attempted to reload the file, but it still opens as a white screen.Could you please investigate whether the file can be recovered or repaired? If there is a server-side recovery option or a previous recoverable version, I would greatly appreciate your assistance.Please let me know if you need any additional information, such as screenshots, browser details, or system specifications.Thank you for your support, and I look forward to your respo

자동결제 건이 있습니다 사용하지도 않았고 앞으로 사용하지 않습니다 자동결제 취소 해주고 결제 된건을 환불해주세요 

Hello, I’ve tried every solution I could find so far, but I still haven’t been able to implement local fonts in Figma Make.I would like to use fonts such as Inter from locally hosted font files instead of loading them from Google Fonts. I also need to use custom fonts that are not available on Google Fonts.Unfortunately, none of the approaches I’ve tried have worked. Could you please explain whether local and custom fonts are currently supported in Figma Make and, if so, what the correct implementation process is? This is particularly important to me because, without a reliable way to host fonts locally, I cannot confidently use Figma Make for projects intended for the EU.

I want to remove the Edu plan of my account so that my friends (which aren’t students) can access the figma file :( I dont know how to send a ticket so I come here for help :(( 

When using Alt + Drag in the layers panel to create a duplicate object, the ‘alt state’ remains after alt release and mouse release. So, when one then hovers the cursor over anything in the design panel, such as width, opacity, padding, etc. the cursor becomes a horizontal double arrow and clicking in any of the input fields in the design panel to enter a value is fruitless. One needs to hit Alt again to reset/clear the ‘frozen’ alt state. This started I would say a few weeks ago. It’s a bit similar to what I and some others were reporting just recently regarding clicking on the visibility icons in the layers panel, or even the lock icon, and on mouse release the app would still behave as if it were in the mousedown state and any layers that the cursor hovered over would immediately get lock toggled or visibility toggled. This is somewhat similar, a sticky alt state remains after alt + drag and release on keyboard and mouse. Thank you for your time. 

I rely heavily on shortcuts for everything in Figma, but I’ve noticed a recurring issue. When I accidentally press Cmd + B（or cmd + I, cmd + U） while a Frame or Section is selected, it triggers bulk-formatting that turns all nested text bold.Unfortunately, this can't be reversed by pressing the shortcut again (except for cmd + U). If the mistake isn't caught immediately, undoing it with Cmd + Z becomes difficult after further edits.  Is it a bug? or some logic behind it that I don’t know.

i need a refund,because this purchase cannot satisfied me，i am using codex with figma plugin,but the mcp server is so unstable。thanks

I deleted a section on a Figma board and the version history isn’t working!!!

I’m having a bit of trouble with the ‘Manage libraries’ modal since I updated to Tahoe on Mac, and the latest Figma update. What used to happen: On the ‘Manage libraries’ modal there’s a list of components that can be updated. You would click on one of the rows and the modal content would change to ‘Review updates’ for that component. The back button would change the modal content back to ‘Manage libraries’.What happens now: When you click on one of the rows on the ‘Manage libraries’ modal, the ‘Review updates’ opens in a modal behind it. This seems like a bug as it is hidden by the ‘Manage libraries’ modal which stays open. If you click a different component to update, another ‘Review updates’ modal opens. The result is multiple ‘Manage libraries’ and ‘Review updates’ windows, it feels like a bit of a mess. Anyone else have this issue?

EnvironmentFigma Desktop App version 126.6.14 macOS Tahoe 26.5.2 (25F84)SummaryWhen a text layer uses two colour variables (one bound to the text fill, one bound to the underline colour via Type Settings), clicking the underline colour in the Selection colors panel opens the variable picker with an incomplete list. Variables that should be valid options are missing. The same underline colour can be swapped correctly when accessed directly through Type Settings, so the problem appears to be in how Selection colors resolves the list of swappable variables for an underline binding.Steps to reproduceCreate two colour variables that are scoped to allow use on text. Create a text layer and bind the text fill to the first variable. In Type Settings, apply an underline and bind the underline colour to the second variable. Select the text layer. Both variables appear in the Selection colors section at the bottom of the right panel. Click the underline colour variable in Selection colors to swap

问题描述：我们在公司内部社区发布了 Figma 插件更新。用户可以通过「插件和小部件」搜索插件并成功打开最新版本，但同一个插件在「最近打开」入口中仍会加载此前缓存的旧版本。即使用户已经从社区搜索入口运行过最新版，「最近打开」条目仍不会同步更新；只有完全退出并重新打开 Figma 后，该入口才会开始加载最新版。这会导致用户误以为已经完成更新，实际仍在使用旧功能或旧逻辑。插件信息：插件名称：JLFlow 插件 ID：1608693189366725405 社区链接：https://www.figma.com/community/plugin/1608693189366725405 发布方式：公司内部社区发布更新 复现环境：Figma Desktop（Mac）复现步骤：安装并运行插件的旧版本，例如 v1.0.9； 开发者发布插件新版本，例如 v1.0.10； 用户从「插件和小部件」中搜索 JLFlow，并打开插件； 插件内部显示当前已运行 v1.0.10，证明社区搜索入口已经获取到了最新版； 关闭插件； 再从「最近打开」中点击 JLFlow； 此时插件实际启动的仍是旧版本 v1.0.9； 完全退出并重启 Figma 后，再从「最近打开」打开，才会变成 v1.0.10。实际结果：「最近打开」会持续指向旧的本地插件 bundle； 用户必须重启 Figma 才能让 Recent 条目刷新； 插件侧无法通过 API 清理缓存、刷新 Recent 条目、替换自身 bundle 或重启插件。期望结果：希望 Figma 在以下任一时机自动失效或刷新 Recent 条目的插件缓存：插件开发者发布新版本后； 用户已经从「插件和小部件」或社区页成功运行最新版后； 用户再次从「最近打开」启动该插件前。理想情况下，Recent 入口应始终启动用户已获取到的最新插件版本，而不应继续运行旧 bundle。

Hi, I don't know why, but I can't use the "Fixed (stay in place)" option. It doesn't work with anything, whether it's components, images, frames, or text. I've tried looking for a solution, but I couldn't find anything. In the tutorials I've watched on how to use this option, it was always available. I don't know what I might be doing wrong, so I came here to ask for help. Does anyone know what I can do? 

EnvironmentFigma Desktop App version 126.7.10 macOS 26.5.2 (25F84)SummaryWhen a component set has multiple variants whose text layers reference the same component TEXT property ("content data point"), applying a different text style to the text layer in one variant also changes the text style of the text layer in other variants that reference the same property — even when those variants previously had different, independently-set text styles. This was first observed after the file had been edited via the Figma MCP (plugin API); the affected variants had not previously shown this behaviour. On a previous occasion, the issue was no longer present the following day without any deliberate fix being applied.Steps to reproduceCreate a component set with at least two variants. In each variant, add a text layer and connect it to the same component TEXT property (so all variants share one editable content field). Using the Figma MCP, update variable bindings (e.g. colour variables) on the compo

Before the figma update, when creating an outlined button (with auto-layout / stroke position: Inside), the padding was the space from the text to the box. After the figma update, the padding is now from text to the border. The border counts as a separate +1 per side. This means when the user show/hide border, you see the component change in size.  This means that the fill button vs outline button now needs to have different paddings, OR we need to also add stroke to the fill button so the size is consistent. Please verify if this is a bug or a new feature...