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Report a Problem

Experiencing issues? Report them.

  • 3,137 Topics
  • 8,268 Replies
3137 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

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S
Figmate
Saksham Parag Agarwal
Saksham Parag AgarwalNew Member
asked in Report a Problem
Unable to Verify for Education Plan

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

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Gayani_S
Figmate
Heather Luna
Heather LunaNew Member
asked in Report a Problem
New Figma EDU Verification Process

Our company was approved as a Bootcamp under the new Figma EDU verification processes which is amazing however, we had additional questions that we’re trying to get answered so that we can operationalize and get our in flight students reverified under the new program. Our many emails have gone unanswered. Has anyone else who’s an approved bootcamp gotten their students successfully verified? We did sent our initial list over but again, no response as to if they were or weren’t verified. Our students are starting to lose their access. 

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Heather Luna
RJO
RJONew Member
asked in Report a Problem
Can't see distances between elements, even in Design mode and after trying everything

Problem description:Hi Figma team,Since the last update, I can no longer see the distance between elements when I select one and hold down the Option key (on Mac) while hovering over another. I’ve tried everything suggested:Using Option or Alt + hover over another element. Switching from Draw to Design mode in the bottom right of the interface. Restarting Figma, opening new files, updating the app, clearing the cache, trying the web version, and even disabling plugins.Nothing has worked and the problem persists, even though I used to see the measurements with no problem before.I would really appreciate some help, since this tool is essential in my workflow and it’s causing me a lot of issues.Thank you!

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RJO
UX Jeny
UX JenyNew Member
asked in Report a Problem
How Can Coursera Students Keep Figma Education Pro?

Hello Figma Community,I’m currently taking the Google UX Design Certificate on Coursera and have been using Figma Education Pro through this program.Recently, I received an email asking me to re-verify my student status. I selected “Bootcamp / Online Program”, but then got this message:“Bootcamp students & educators: You cannot self-verify, you must be verified by your bootcamp. Please reach out to them directly with any questions.”Since Coursera is an online platform and not a traditional bootcamp, there isn’t an admin who can verify my status. Coursera support advised me to self-verify, but Figma doesn’t seem to allow that for online program students.I’d love some clarity on this situation: How can online course students (like those on Coursera) keep access to Education Pro? If verification isn’t possible, will our accounts automatically downgrade to Starter after Sept 29? Is there any workaround to continue using unlimited files and full Figma Pro features as part of the cou

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UX Jeny
Slavko Barac
Slavko BaracNew Member
asked in Report a Problem
Can't unlink Figma Designs from Jira Issue

Hi, if we click the unlink button the Figma Desgin disappears, but if we refresh the page, the Figma Desgin is still linked to the Issue.

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Emindeka
Jeff Chamberlain
Jeff ChamberlainNew Member
asked in Report a Problem
'You can’t access this resource' error

I’m signed in under my personal email in standard account. I have tabs currently open on my desktop that I can’t access. Some are drafts some are saved. I used to be associated with a previous company (Accolade) but my personal email would have not been used for that figma account. Some of the drafts that I’ve recently started are also not displaying in ‘recent files’. Please advise.

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JuliaForti
Kjell Sandkuhl
Kjell SandkuhlNew Member
asked in Report a Problem
Loading-State-Redirection to first page makes figma unusable

Lately when having a figma file open, that is comprised of several pages , I suddenly (or randomly) get a “Loading” state on the screen, that redirects me to the very first page of the figma file after a moment. That means the designs, I am working with, cannot be watched for the duration I would need to effectively work with figma.I enjoyed using Figma for a very long time, but this gets me incredibly frustrated, because it wastes so much of my time.

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Nikita C.
Harsha Gowda
Harsha GowdaNew Member
asked in Report a Problem
I am unable to view the pictures i have added on figma

I am experiencing an issue where I am unable to view images in my file. I have already tried the following troubleshooting steps without success: Restarted Figma three times Restarted my computer Checked both the Desktop app and the browser version Despite these efforts, I am still unable to view the images. Could you please help me resolve this issue as soon as possible?

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Harsha Gowda
BAZIGAR
BAZIGARNew Member
asked in Report a Problem
Query on Figma Make AI Credit Limit

I have been using the Figma Make AI from 5th September 2025 and used it for few days like till 14th September 2025 or so, But now it shows that the credits will refresh at 1st October 2025. I thought there is only daily limit of how many prompts you can make per day, not how many days you can use in month as well. My project is been on hold since my Credits haven’t been refreshed yet.  

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Gayani_S
Figmate
EclipseStar
EclipseStarNew Participant
asked in Report a Problem
Failed to set color blend mode

When I try to apply a blend mode to the color of an element, there is a high chance that the setting will not succeed. It may even revert my modified color values to the previous ones or select other layers.I will give an example next: 1.select some layers2.use color blend mode effects3.the text was not set to the Plus Lighter blend mode 

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Gayani_S
Figmate
charI3s
charI3sNew Member
asked in Report a Problem
Student Plan linked to another account

I opened my student  account on figma and it asked me to re-verify my status which I did, I clicked the button and it led me to the verification process. I even signed in with my school account on my school portal. It asked me for proof of enrollment, but when I finished logging in using my school account it just led me to the image below.. When i clicked the button, it opened figma but to another account ? I also recieved an email on that acoount on my gmail. I find it weird that I logged in using my school account and another account got verified. 

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charI3s
Mona shahbeiki
Mona shahbeikiNew Member
posted in Report a Problem
Owner account locked – Paid annual plan inaccessible - Access to login account lost

 I am extremely dissatisfied with the current situation and the lack of proper support.  Our entire company’s operations have come to a halt, and this issue is causing serious financial losses. Every second of delay is costing us more.I have an active annual plan that started on June 23, 2025, and runs until the end of June 2026, fully paid upfront. The payment receipt is available.Since last week, my **owner account** has been locked. I cannot log in, password reset emails are not arriving, and I am only seeing a 404 page.  My teammates can still see the projects, but our plan has been downgraded to Starter, and all team members have limited access.  This situation has caused our entire company’s workflow to stop, wasting a lot of time and energy.  Figma must be accountable for the money we paid and the damage caused by this downtime.  Instead, after over 20 emails in the past 2 days, I have only received repetitive, bot-like responses. Such irresponsibility and disorganization are tr

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Mona shahbeiki
Eda Wheeler
Eda WheelerNew Member
asked in Report a Problem
Figma Collections Name not Updated

I’ve been experiencing this for months. did sync & unsync, publish & unpublish, and don’t ask how many times I had install & reinstall. but it still doesn’t work. the above is my screenshot on figma working file, below is the screenshot on my design system. on the working file it doesn’t updated, why is that? (in philomena accent)  

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Jonathan Gerwat
Cavidan
CavidanNew Member
asked in Report a Problem
recover deleted account on figma

Our Figma account [PII removed] was recently deleted in the email provided. We have lost access and it appears that the account has been deleted. There is important design work on this account. We kindly ask you to:- If possible, help us restore the account or- Transfer all existing projects and files from the compromised account to our new account.The important projects are:Leya Citomed KitgidThese files are very important to our work and we would greatly appreciate your help in restoring access or transferring the content.Thank you in advance for your help and understanding.Regards

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Cavidan
af2cb64c_8cb4
af2cb64c_8cb4New Member
asked in Report a Problem
Critical Issues with Figma: Auto Layout, Library Sync, and Text Resets Disrupting Workflow

We are facing several recurring issues in Figma that are seriously affecting our workflow: Auto layout resets — Layouts revert unexpectedly without any interaction. Library updates fail — Updates are either not pushed for a long time, or updating takes ages / doesn’t work at all. Text resets — Text styles and content reset without being touched. These problems create major complications for our design team and cause confusion during developer handoff. 👉 We would greatly appreciate guidance or solutions to fix these issues.

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af2cb64c_8cb4
Matthew Wood
Matthew WoodNew Member
asked in Report a Problem
problems copying indivisual code from the code block in dev mode

In Dev mode if I want to just copy one or 2 lines from the style code block, it’ll paste it out as just a unicode instead.I’ll have to use only the copy button to copy all the code for it to work - which is overkill and a waste of time for what I need. This never use to be the way.  

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MaximRoganov
Chanakarn Rodtim
Chanakarn RodtimNew Member
asked in Report a Problem
Figma automatically zooming out when I returns to a tab

I have already tried quick fixes such as Reset Zoom Level, Restart Figma, and Close Unused Tabs.

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Chanakarn Rodtim
sanketjopale
sanketjopaleNew Member
posted in Report a Problem
Verification limit exceeded.

Hello Figma Community!I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.Then it started showing Verification limit exceeded.So I contacted sheerID via mail, they responded with:We were unable to process your verification request. And Your ticket has now been permanently closed.Please provide the solution for this issue otherwise I won't be able to re verify student plan.

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J
Figmate
贾宇杰
贾宇杰New Member
asked in Report a Problem
加载状态后重定向到第一页导致效率下降，一天出现3次以上相同情况

最近，当我打开一个包含多页的 Figma 文件时，屏幕上突然（或随机地）显示“正在加载”状态，片刻之后会重定向到 Figma 文件的第一页。这意味着我无法在有效使用 Figma 所需的时间内使用，需要再次重新操作回到原先页面，效率大幅降低；社区遇到有同样问题，但仍未解决，希望尽快修复此bug社区的反馈： 

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Tom Reem
Figmate
Tom_Hendrickx1
Tom_Hendrickx1New Participant
asked in Report a Problem
Can't reset component changes in Slides

I can’t seem to reset the overrides / changes I made to a component instance in Figma Slides. This is a missing link in what could be a USP feature against other presentation builder software!

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J
Figmate
Flo_Fillweber
Flo_FillweberNew Member
asked in Report a Problem
Safari MaxOS 26 sometimes not loading Websockets

I got a strange problem on my iMac M1 with Safari on macOS Tahoe.Figma is somehow stuck in loadingstate - it seems there is a problem with the web sockets. The strange thing is, on my M4 MacBook Air it's working. If I clear Website Data it starts working, but doesn't keep on working. 

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Flo_Fillweber
J.S
J.SNew Member
asked in Report a Problem
Cannot copy one line of CSS in Firefox Dev - returns unicode token

I can no longer copy one line of CSS out of dev view.I now have to use the clipboard icon to copy all the CSS and paste it into my file, then delete what I don’t need.I have added stills showing basics.I am on a Mac Sequoia 15.3.1, using Figma in Firefox Dev 139.0b5. It seems to be ok in Chrome, but that is irrelevant, unfortunately, as process is dependent on Firefox Dev.

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Tom Reem
Figmate
Mateus Bino
Mateus BinoNew Member
posted in Report a Problem
Unable to Access Figma Due to Educational Program Restriction

Hello Figma team,I’m experiencing an access issue. In order to edit a file, the platform requires me to confirm whether I’m a student or an educator. However, the only option it gives me is to pay for a subscription.This project was originally linked to an educational program, but it was never actually developed under that condition. Now, the platform is charging me for subscriptions that don’t make sense, since this status no longer applies.The most critical part is that, because of this limitation, I can’t even edit files shared by others, which is disrupting my work.Please verify my account status and remove this restriction so I can continue using the platform normally, without incorrect charges.Thank you in advance for your support, and I look forward to your response.Best regards,

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Tom Reem
Figmate
Solomon
SolomonNew Member
asked in Report a Problem
Design inside frame is invisible, but visible in layers panel and when selected.

I have this strange bug that just showed up as I was working on a design where all the elements in my frame disappeared. I thought i had deleted them, only to realize that they are all still there but not visible for some reason. I can still see the individual items on the layers panel, but they are totally invisible in frame. The one item that is visible is not within the frame itself. What could be the issue? How can I solve it? 

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Anjani Niddana
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