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I have been working on a few design files that were saved in my Drafts. I noticed that these files are no longer accessible, and I am unable to locate them in Drafts, Projects, or Trash. I cannot overstate how important these files are to me, and how much I need them back asap. What caused this?? How can I fix it??

검증 한도 초과되어 학생인증을 진행할 수 없는 상황입니다. 메일이나 개인정보를 올바르게 입력하였습니다만 어떻게 하면 업그레이드된 계정을 사용 가능한지 여쭙고자합니다.

Hello. i had an account created under the current email, with a billed subscription of the 18 euros plan. That specific account got deleted by mistake so i tried to immedeiately recover it. I lost the project (as far as i read it is not retrievable), but i lost the subscription as well (it was stated that it must be cancelled manually). I would appreciate any guidance. Thank you !

Hi! Has the canvas panning keyboard shortcuts changed recently? I use Ctrl+Space+scroll wheel to pan and zoom the canvas but now that keyboard shortcut puts me into a Keyboard picking mode. Is this new? It really gets in the way of working.

Here is what It says. We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.I am using my own laptop and information is same.

  I’m trying to recover a personal design project I created around April–June 2024, but I can no longer find any of my old files after logging in. I have already:Checked Drafts, Recents, and all workspaces Tried every login method (Google and email/password) Logged in using both of my emails It seems the files may belong to another Figma identity linked to one of these providers, and I may currently be logged into a different account. Could you please check if there are any Figma accounts associated with these emails and help restore access to the files? Details:Approximate creation date: April–June 2024Project type: personal design file (not part of a team) Thank you very much for your help

Hello Figma Support Team, ​@Celine_   I’m writing to request assistance regarding an accidental subscription purchase.I unintentionally purchased the Organization Annual Plan instead of the Professional Plan (monthly). This was a genuine mistake during the checkout process, and the annual charge of $660 has already been billed.My intention was to subscribe to the Professional plan on a monthly basis, which I still plan to proceed with once this issue is resolved.I kindly request: A refund of the $660 charged for the Organization Annual Plan Assistance in switching to the Professional Monthly Plan I haven’t made use of the Organization plan features, and I’m reaching out immediately to ensure this can be resolved at the earliest.Thank you for your support

Hi everyone, I need help with an unexpected charge on my account.I cancelled my Figma subscription and stopped using the platform entirely around October last year. For the past 4 months, there were no charges, which was correct since I had already switched all my teams to the Starter (Free) plan.However, I was suddenly charged $17.26 USD today (Jan 7, 2026). How is this even possible? I haven't received a bill in 4 months and haven't touched Figma at all. My current dashboard confirms that all my existing teams are Free.It feels very wrong to be billed for no use at all.I feel cheated. How do I get a refund?

Hello. I am on the starter plan which I believe should be free, but my card is still being charged $2.12 per month. Please help! 

Hello,I submitted the Google form with my school information at the beginning of the month, and sent an email last week, but did not get a response from anyone yet. Is it possible to get an update?

Dear Figma Support Team,I am writing to urgently appeal the suspension of my Figma account associated with the email: [redacted by moderator to remove personal information].I understand the account was locked due to a refund request (chargeback) regarding my subscription. I want to clarify that this request was not initiated by me intentionally.I recently lost my payment card, and my bank automatically flagged and reversed recent transactions as a security protocol when the card was reported lost. This resulted in an unintentional dispute against Figma.I did not intend to cancel my service. I have important projects on this account that require immediate attention.I am ready to repay the disputed amount immediately via a new payment method.Could you please assist me in lifting the suspension or provide a link where I can settle the outstanding balance to r

While building a website, I ran into an issue with icon rendering that took a while to pinpoint. Initially, icons using stroke colors rendered correctly. However, icons that were filled did not render at all. For example, taking the same icon, flattening it, and applying a fill would cause it to disappear. After investigating further, I found that the issue was not the icon itself, but the parent frame (wrapper) containing the icon. This happens regardless of whether the frame uses Auto Layout or not. The problem occurs when the parent frame has a color applied via predefined color styles / variables. If a color style (variable) is applied to the frame, any filled icon inside it fails to render properly. Removing the color style from the parent frame resolves the issue. 

Hi Figma team,My Figma account is linked to a university email that has been deactivated after my graduation (8 months ago), so I can no longer receive login or verification emails. I’d like to transfer the account ownership to my personal email and continue using Figma on a paid plan. Old email on the account:[redacted PII - DJV 2/4/26]New email: [redacted PII - DJV 2/4/26] I can provide any verification needed (graduation certificate, government ID, or any other documentation). This account contains dozens of FigJam projects created over the past 4 years, including freelancing training boards, branding projects, personal study materials, and much more.I’ve invested approximately 600+ hours into this work, and losing access would mean losing several years of critical work. I’m ready to upgrade to a paid plan as soon as access is restored.Thanks in advance ^^Best

there is difference in “layer blur “value in dev mode (4px  in design mode and 2px in dev mode)and design mode.

Hello there, I’m facing an issue where when i publish my library and try to export it to Figma Make. The option of “ Export to Figma Make” does not seems to appear.I’m on an education plan and I have double checked all the files. They are i the same education plan project.Thanks!

Hi Figma team, I’m unable to access an existing Figma account that was created using Google Sign-In only. After migrating to Google Workspace and adding a custom domain, Google now resolves my original Gmail identity to my Workspace email. Because of this, Google Sign-In always logs me into a different account, and I can’t access the original account that contains my files. I believe this requires a manual account recovery or reassociation of the Google identity. I can verify ownership of both email addresses and the Workspace domain if needed. Thanks for your help.

I have a problem with my office’s figma annually-billed plan which said that it’s overdue. It should be paid before February 6, 2026. But if i read the invoice, we should pay monthly rather than annually. How can we solve this? Should we renew the plan by paying for a year or we pay only this month?

I cancelled my professional plan on Feb 2nd, it says i’m on the free plan.  Today i was charged $7.91 CAD for the period between Jan 6 & Feb 6.  Can you please explain what’s going on here?    

I hope I can get help resolving this. I mostly migrated what I needed from an old work account assuming that it would get deleted. It looks like I forgot to migrate one slides deck. I believe it still exists but was never able to set up the permissions correctly. You should be able to access it with the link and password, but every viewer needs to request access.Can I get help accessing the file? I have the link and password. Or at least confirmation that it still exists,

My account doesn’t show the Variables panel. I’m able to create variables, but I can’t access the Local Variables manager in any file.It seems that my account has partial access to this feature.Could you please enable the full Variables panel for my account?Thank you very much.

 https://www.figma.com/release-notes/?title=more-new-features-in-figma-make Hello there,I am not able to see these new features in Figma Make. I have tried restarting, re-logging, etc but still can't see the new UI.Is any one experiencing this as well?    

Cmd + L currently links to the parent frame. Right clicking an element → copy/paste as → copy link to selection links to specific elements within the frame, but this action in the menu lists Cmd + L as the hotkey.Cmd + L should link to the specific frame.I actually can’t imagine a scenario where a user selects a specific element within a frame and copies it as a link, expecting it to link to the parent.

Hi,I’ve been unable to get my student verification.I’ve uploaded SEVERAL documents providing proof that I am a student.I’m even using my edu email.I’ve opened 5 tickets, all of them which have been permanently closed.They keep on telling me to contact Figma instead of them.This is frustrating since this app is something I need for class.

I'm trying to access my personal profile, but I can't access any files; it keeps freezing and I can't navigate.