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Hello Figma Support,I accidentally purchased an annual subscription today, November 4, 2026, instead of the monthly plan I intended to purchase.I was charged $192 USD and contacted support immediately, within minutes of the transaction.I am requesting a full refund of the $192 annual subscription charge. This purchase was unintentional, and I do not wish to keep the annual plan.I would like to switch to monthly billing instead. Please cancel my annual subscription, process the full refund, and confirm once the refund has been initiated.Thank you for your prompt assistance.

Hello - the 4,500 credits for AI is not enough.  I go through those in very quickly.  There needs to be a more viable solution.  I was using it in Beta religiously.   What will the other options be so that I can use the AI agent feature to the fullest?  Right now, it’s barely even useful.Thank you,Stephanie

I tried to make carousel from this videobut I stuck at 6:40 when he aligned variant 2 to the center and mine just stuck?

Hello Figma Support Team,I'm experiencing a persistent image-loading issue with my Figma Make website.Website: https://equity-brim-84210996.figma.site/Problem:Eight JPG images used in my photobook gallery fail to load on the published website. The gallery displays broken image placeholders instead of the actual images.What I've verified: All eight JPG files exist in src/assets/photobook/ and can be opened in the Figma Make editor. The images are imported into src/ChapterGallery.tsx using standard Vite imports. The project builds successfully. Chrome DevTools shows that requests for the generated JPG asset URLs return HTTP 200 OK, but with Content-Type: text/html instead of image/jpeg. Opening one of these JPG URLs directly in Chrome displays the website's homepage instead of the requested image. I've updated and republished the website multiple times, but the issue persists. Other images on the website load correctly. Expected behavior:The JPG asset URLs should return the a

Olá, pessoal!Conheci o Figma hoje e resolvi assinar o plano mensal pra ver como seria a experiência.No entanto, fiz a compra de forma equivocada pois ao ver o valor de 20, imaginei que fossem 20 reais e não 20 dólares, a cobrança acaba sendo quase 6x maior que o esperado e eu realmente não terei condições de arcar com o valor já cobrado :/Assim que percebi o meu erro, vim buscar sua ajuda.Gostaria de solicitar o reembolso do pagamento, pois realmente foi uma compra acidental, sem ter a percepção correta do valor a ser pago.Muito obrigado pela compreensão!

The slide decks that I had organized in a folder have gone missing and are not in the trash. They were originally created when I had a free account, and when I upgraded to a Professional account in July I organized them in that folder. I just noticed that they are now gone, but I don’t know when that happened. How can I recover them?

No update on the plug-inI have set my plugin for review its been a week but there is not confirmation or anything no followback from the team im confused if they have even received my submission or not. Last time when I submitted the plugin it was very instantly followed back and published I dont know what is happening this time if the submission has been received or not if yes then there is still no update or followback mails to mail it go live 

Hi, I submitted the OAuth app review on October 7th and I see that the review takes 5-10 days, but we haven’t yet received a response. I’d like to confirm that we’re in queue and see if there’s an update on timelines as it seems like there’s high review volume and reviews have been delayed for quite some time now. Thank you!

My last few prompts are showing abnormally high credit consumption for relatively simple tasks/requests. For example:A very simple proposed text request fix used a whopping 520 credits. That was just the proposed fix and question, no actual coding. I am seeing others report this as well. Can someone take a look? I already provided edit access for figma support. 

I am writing regarding an issue with my portfolio website created using Figma Sites during the Beta period. My site is currently published, but I am unable to update or republish changes. My account is fully verified under an active Education Plan, this is the only Figma Site file I have created/published, and the file is located within my Education Team. Since my website is live, I cannot unpublish it to test a reset. Could you please help look into why my update permissions are blocked and assist in restoring edit/publish access for this file? https://www.figma.com/site/P6CWXjYMBc8NAMJgYLNnbu/portfolio?node-id=163-684&t=BVRtPb7wG1xnOh07-1 Thank you

Hello,Since Figma Desktop updated to version 126.11.7 (Windows), I can't export files to any folder in Google Drive for desktop (virtual drive G:). The export fails with:"Failure to save the file. '<filename>.png' could not be saved. The remaining files will not be saved."Steps to reproduce:1. Open any file in Figma Desktop 126.11.7 on Windows.2. Select a frame and export it as PNG.3. In the save dialog, choose a folder inside Google Drive for desktop (e.g. G:\Meu Drive\...).4. The export fails with the error above.What I already checked:- The folder exists and I have write permission (I can create files there via File Explorer).- Google Drive for desktop is syncing correctly.- Exporting to a local folder (Desktop) works.- Exporting from Figma in the browser to the same Drive folder works.- Controlled Folder Access is disabled.- Clearing the desktop app cache did not help.Environment:- Figma Desktop [126.11.7]- Windows [11 Home / versão]- Google Drive for desktop (streaming mode,

 Hello,After Figma Desktop auto-updated to version 126.11.7 (Windows), I can no longer export PNG files directly to a folder in Google Drive for desktop (virtual drive G:, a Shared Drive).Steps to reproduce:1. Open any file in Figma Desktop 126.11.7 on Windows.2. Select a frame and export it as PNG (1x).3. In the save dialog, choose a folder in Google Drive for desktop (e.g. "G:\Drives compartilhados\...").4. The export fails with the error: "Failure to save the file. '<filename>.png' could not be saved. The remaining files will not be saved."What I already checked:- The destination folder exists and I have write permission (other apps save there normally).- No file with the same name exists, the path is short (163 characters), and there is enough disk space.- Exporting the same frame to a local folder (Desktop) works fine.- Launching the previous version (126.10.13) still installed on my computer, the export to the same Google Drive folder works perfectly. So the problem started

 Hi Figma Community Team!We submitted our plugin Figma to Fredis for review on October 14, 2026, and it's still awaiting approval.We understand that reviews may take some time, but we'd appreciate it if you could check the current status of our submission.Plugin name: Figma to FredisPublisher: Fredis TeamSubmission date: October 14, 2026Plugin link: https://www.figma.com/community/plugin/1676703819232481985/figma-to-fredisPlease let us know if any additional information or changes are required from our side.Thank you for your help!Best regards,Fredis Team

Hi Team,Ticket - 2200628  our account is suspended and production is on halt from past couple of days, can someone help unblocking asap  

Hi Figma team,I need the email changed on my Figma account and can’t do it myself.The account signs in with Google SSO through my old company domain, which has expired. Settings shows “Managed by Google,” so I can’t edit the email. To remove SSO I’d need a password-reset email, and that address can’t receive mail anymore. I’m still signed in to the account in my browser and can verify ownership however you need. I’m the Admin of the team on this account, which is on a paid plan.I opened ticket #2241101 through Fig, but it was filed under the old address, so I won’t see any replies. Please reach me at the email on this forum account instead.Happy to send the old account email by DM. Could someone change the account email to my current address, or escalate the ticket?Thanks,Alexander

Hi everyone!I've been struggling with a scaling issue involving nested component instances in Figma and was wondering if anyone else has experienced this or knows a possible solution.I'm working with a fairly complex component library that uses multiple levels of nested components, variants, and exposed instance swap properties.The problemWhen I scale a component using Figma's Scale Tool (K), everything initially looks correct. However, when I use that component as an instance outside its main component and change one of its nested states through the properties panel, some image layers suddenly jump back to their original size.Interestingly, the surrounding components remain correctly scaled. Only the image layers inside certain nested instances seem to lose their scaling.I've managed to reproduce this with a much simpler setup using colored image-filled rectangles, so it doesn't appear to be related to the complexity of my original components.How to reproduce Create a component contai

Hello Figma Team,I am writing here because my personal files have disappeared from my account, and I need urgent help. I have already submitted a support ticket: #2242780.What happened: Yesterday, an update occurred while I had several personal projects open in tabs in the Figma desktop app on my Mac. After the update, the desktop app stopped working because my Mac's OS version is no longer supported. When I opened Figma in a browser and on my phone, NONE of my projects were there.Key facts: I did NOT delete anything. I have never deleted these files. Two of the missing projects were personal files that I created myself and worked on for about six months. They were not shared, so I have no direct links to them in my history. I cannot access the desktop app at all now, so I cannot check anything locally. I have already checked: all teams in the left sidebar, all Drafts sections, Deleted/Trash in every team, and global search by file name. Nothing is there.                      

Whenever I make simple text edit in MAKE via the “Edit” tool on the right side, it doesn’t save changes unless I confirm the inline edit in the left side chat prompt, which always leads to “Thinking” for 10 seconds followed by drop in 60-80 credits. Putting a simple hyperlink consumed 128 credits.There has to be a better way.Please help.

I was using figma agent for creating page and suddenly 1.1k credits lost suddenly and it’s expensive and I cant purchase again n again for to create one page.  consumption is too high 

For a change of 10 Variables - the Agent used +1300 Credits (+Error in first run, consuming 800 Credits)!Its a total use of +2000 Credits for - 1 Prompt - that is rather a low effort/severity. Its nearly half the amount of the monthly budget of 4250 credits.Whats your experiences? 

Hi! When I open Version History and select a saved version, I can’t preview the file directly in Figma. This used to work in the previous version of Figma, but now I have to copy the link and open it in a browser to view previous designs. Could you please look into this?   

I left my college student account by mistake. I'm trying to sign up again, but there's an error. Can I sign up again with this account? My email is (redacted by the moderator due to PII) Thank you.

Hi Figma team,I've noticed what seems to be a recurring issue with Smart Animate on hover interactions in prototypes.For example, I have a component containing a video. On hover, the component transitions to another variant using Smart Animate, with a simple scale-down effect.When previewing the prototype, the video plays normally, but as soon as the hover interaction is triggered, the video freezes instead of continuing to play during and after the animation.The component does not have “Reset component state” enabled, so I would expect the video playback to remain uninterrupted when transitioning between variants.I've noticed similar issues across several components using hover interactions combined with Smart Animate, not just this specific video example. It seems that triggering Smart Animate on hover can unexpectedly reset, freeze, or otherwise affect elements inside the component.Expected behavior:Smart Animate should animate the properties that change between variants while prese

Hi Figma team,I'd like to ask for a status check on my plugin, which has been in review for a week.- Plugin: HTML Player- Plugin ID: 1696904483437134953- First submitted: October 27, 2026- Current status: In review, no feedback or email so farWhile it was in review I published three updates (October 28, 29 and 30) with fixes and a sign-in feature. Could you let me know whether these updates restarted the review, and whether anything else is needed from me?The plugin also uses a Figma OAuth app, also called "HTML Player", for an optional "Sign in with Figma". That app has been pending review since October 28. If it's handled by a different team, I'd appreciate a pointer to the right place to ask.Thanks a lot for your help!Asim Kaymak