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Hello,Today our entire project folder in our team workspace suddenly disappeared, along with 3 design files inside it.Details: The project folder and all files were visible and editable until today. None of the team members deleted, moved, or renamed the project. The project folder is completely gone from the workspace. Nothing appears in the individual Trash or Team Trash. When trying to open files from browser history, it shows “File not found”. This is for a school project, so we urgently need the files restored. We understand that Student Plan does not include email support,but several users mentioned that Figma staff can recover missing files by checking server logs.We would really appreciate any help.Information: Team/Organization name: NLP프로젝트 Project folder name: NLP프로젝트 Nu

I was charged even though I canceled my subscription. I made a purchase on november 9 for $5, and I canceled my subscription around the week of the 17th. Despite that, today, december 9, I was charged $15, when I dont have any active plan. Even when I log into my account, it shows that I'm on the starter plan.  I talked with the support bot and it gave me a case number, but It also told me that no one will contact me. I also sent an email to support@figma.com with the information of the transaction, the case number and screenshots of how my account appears today. I need my money back and also need to be guaranteed that this issue wont happen again.

I cannot create any prompt because Figma Make constantly shows the error message: “Something went wrong.”I’ve tried refreshing the page multiple times and using simpler prompts, but the error still appears.This issue happens across all of my Figma files, not just one.What should I do now? My project deadline is coming very soon, so please help me as soon as possible.Thank you so much for your support.

It seems like Figma is not rendering a Unicode character correctly according to the font family we chose.The character is “Right Single Quotation Mark” and the font family is “Mona Sans,” which features a quotation mark that is rounded.  The one that is rendered by Figma is different - it has square edges.Figma renderingFont in Google FontsDisplaying a different character can cause slight differences in the width of the screen’s content, such that the line-breaking point in the design will not match the line-breaking point in an implementation (with the implementation rendering the Unicode character in the font correctly).

Is it possible to turn off automatic updates in Figma? I couldn’t find such setting. Does it even exist?This last scare was an eye opener: I’d rather work with a stable product and hold back from updating until everything is truly tested and stable.How can I turn off automatic updates or postpone them?Thanks

Figma is freezing very often, I started noticing it in the past few days. It usually happens when I select several frames at once, or try to move things… but it also feels random at times.It’s hard to stop working for a few seconds every few operations just to wait for Figma to respond.

I developed a plugin for Figma and want to publish it, but when I try to publish, I get an error saying, “We detected a change to your account details. Please contact support@figma.com to publish this plugin.”when I emailed the provided address (support@figma.com), Just receiving an automatic reply cannot solve my problemPlease resolve this issue and help me remove this error.

When signed into figma make, I’m unable to highlight and copy ohrases from the AI chat.  Was working fine for weeks before this.  All of a sudden the interface and font of the chat changed and now unable to highlight and copy.  I’ve tried clearing cache and used chrome and edge and the same thing happens.

figma has took from 17 usd today, and when i open my account it tells me that my "education account has expired, please upgrade" even though i just got paid 17 usd, the attachment shows even more to the issue 

​Figma Team please help me with this issue as I am not able to export Figma Design library to Figma Make as I am not able to get popup below publish popup to export to figma make. I have twice emailed the support team also, but no clear response has been provided to me yet for this bug that is happening. I am on pro education plan. Attaching screenshot below as wellNo Export to Figma Make option while publishing library 

I keep seeing the name Daniel Allaire pop up in different discussions, but I’m not sure why he’s being talked about so much. Is he known for a particular book, project, or contribution? What makes his work or story stand out from others? I’m curious if there’s something specific that people find inspiring or noteworthy about him. Can anyone who’s familiar with Daniel Allaire explain why he’s gaining attention and what makes his story unique?

 Hi, I’m having an issue with the Go to Source button inside Figma Make — the feature that should show the code for the selected design element. When I click the Go to Source button, it is not disabled, but nothing happens. It doesn’t open the code view, doesn’t redirect, and doesn’t display any error message. It simply does not respond at all.  Environment  Figma Desktop for Mac (version: 125.10.7) macOS Issue also occurs in the browser (Chrome/Safari)  What I’ve Tried  Restarting Figma Desktop Logging out and back in Clearing local Figma cache Try

How i need help in restoring a deleted file. I have an edit access but can't the file anymore Here’s the link:  

I canceled my subscription, but I'm still billed for $5 next month, what is it for and how can I cancel it?5,00 $ one-time charges and credits - What is this invoice for? I didn’t connect anything, before that I had a dev mod connected, but I canceled it and I don’t need it anymore! And now they want to just charge me $5

I'm unable to move files to your project on the Starter plan when I'm under the file limits. I just see the upgrade plan button after clicking Move File and the project.

I wanted to see mostly the pages panel so I dragged the layers panel as far down as possible. When I was done I tried to increase the height of the layers panel, but I couldn’t drag it at all. I moved the cursor very, very slowly to achieve this, but it didn’t work. I also tried to quit and reopen, make the window larger, and moved it to another screen, but nothing worked. I would consider this a critical usability error because I cannot recover from this state. 

Hello,My Figma Education plan is locked. I wrote to education@figma.com and sent my education ID. I also contacted SheerID, but they told me: “We are unable to process your verification request.”I need help, please.Thank you.

Hi,I am starter user at figma and using cursor mcp remote server. MCP configuration is working and its green. it doesnt have any problem. but , when cursor try to access to figma design file via link it says“This figma file could not be accessed. IMPORTANT: YOU MUST READ THE MCP RESOURCE TO DEBUG THE ISSUE.Figma Debug UUID: 02094629-dd6e-483c-a301-b4ab7a28725e” I edited file and frame permisson to anyone can edit. cursor mcp is working correctly.  what is the problem? any idea? regards,

I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.

We created this app UI and it was all ok when we passed it to the de team. Few days later we find our design with some sort of mask in the background.Nothing has been added and I figured it’s created by “Background Blur” effect. When I switch off, it goes back to normal. But if it’s even “1” it creates this weird circular shape. And only if there is this gradient in the background.To fix it, I had to manually delete the gradient in the background and just create a new one. But we have tons of gradients and a light version as well that has the same issue. Is there an easier way to correct that?  

Hello Figma Team,I am encountering a critical issue with the Figma Desktop application (Windows 11 ARM64).Since today's update, the application displays the error message: "Could not initialize WebGL".This problem is highly likely related to the GPU/driver detection in the latest version of the app. My Configuration:  OS: Windows 11 ARM64 Device: ASUS Vivobook S15 (Snapdragon X Elite) GPU: Qualcomm Adreno X1-85 GPU Adreno Driver Version: 31.0.121.1 (the latest installed via Windows Update).  Diagnostics and Steps Already Taken:  WebGL works perfectly when I use Figma in my browser (Chrome/Edge). The error occurs only on the Figma

I noticed that after the last update some of my nested components are broken in sizing/scaling. I would reload my library after publishing and half the instance across various screens would take off. Specifically the components are getting bigger somehow. For instance this image component, nested in a product card, should be as is in the version on the bottom, after reloading the component from the ds library the image is bigger. Or the stamp in the footer is correctly inserted in the beige space in DS itself but as an instance it seems to enlarge quite a bit. This happens with images, icons, other assets like stamps etc. It seems that it needs me to manually redo everything now (copy-pasting from DS library, editing etc) and i do not have that type of time/budget for this big of a project. 

The captcha idiocy topic - I also created one, someone else created - no resolution but closed! Get rid of the idiotic captcha! Yesterday I had to solve this crap like 25 times during the day and today it welcomed me in the morning! Teach someone the difference between a hat and a cap.

Hi, is anyone else having trouble paying for their subscription? I've tried with different cards, contacted my bank and everything seems fine, but it won't let me pay; it automatically rejects my card.Just to clarify, I have available funds, my card is unlocked, and I've checked everything that could be causing the problem.I hope someone can help me.