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I want to remove the Edu plan of my account so that my friends (which aren’t students) can access the figma file :( I dont know how to send a ticket so I come here for help :(( 

The IssueI am trying to give team level view permissions to members but they are not being received. Because of the confidentiality of the project, access permissions are controlled at team level and is set to “People invited to team”.  I am inviting the team members the same way I’ve done everyone previously but they don’t receive an email and they have no notifications to accept. Even if I add them to the team and then share a link they still can’t access the team or pages. Unless they are able to “Accept” the invitation they can never access any of the team content. Even this behavior feels inconsistent, because sometimes they can request access and sometimes it says it can’t be found. (Picture attached) It’s causing major issues with giving access to our new devs.  It’s also difficult to trouble shoot because they are on such a large time difference we are rarely on at the same time.Additional Info:We are on an Enterprise account We predominately only have trouble with our contract

Hello, this is a new account and I wanted to try and apply for student plan but always run into this error after couple of tries. I tried to file a report but I need to use Figma asap for my university courses. Can anyone help me answer how to fix this?Addendum: I am an offshore student studying in Oman and an Online Distant e-Learner from University of the Philippines Open University. I wonder if this discrepancy affects my application? 

Hello,We have received a notification indicating that your app may stop working after January 2027 because it is currently running on a platform that will no longer be supported.As your app is actively used in our Atlassian Cloud environment, we would like to understand your plans regarding this change and how it may affect our organization.Could you please provide information on the following points? Migration Strategy Do you plan to migrate the app from Atlassian Connect to Forge or another supported platform? Is there already a migration roadmap or target timeline available? Impact on Existing Functionality Will the current app continue to function without changes until January 2027? Are there any features that may be impacted or deprecated before that date? Customer Actions Required Will any action be required from our side to support the migration? Will reinstallation, configuration changes, or data migration be necessary? Licensing and Commercial Impact Will there be any

자동결제 환불 요청드립니다 .

Description:After today's Figma update, the option to reuse recent prompts is gone from the AI image tools (Make an image / Edit image). Before the update, I could pick a previously used prompt from a list. Now I have to retype the full prompt every time I generate or edit an image.Steps to reproduce:Select an image or frame and open the AI image generation / edit image tool. Enter a prompt and generate. Open the tool again on another image.Expected: A "Recent prompts" list (or history) is available to reuse or tweak previous prompts.Actual: No prompt history. The input field is empty, and the prompt must be written from scratch.Impact: This significantly slows down iterative work. I often apply the same or slightly modified prompts to many images in a row, and retyping them each time is a major workflow regression.Request: Please restore the recent prompts history, or let me know where it was moved if it still exists.Environment: Figma desktop app, macOS  

 Hello Figma Support Team,First of all, I didn't know that how I added an extra seat while giving permission to other account to view which lead to a charge per seat.This unintentionally gave a team members 'full seat' permission, and I now know that this leads to an additional fee. So I changed the seats but I already paid the bill and I want to get a refund on that extra seat which was accidently added.I also raised a ticket but got no reply on email.Here is my ticket no: #2184420. Please let me know if you need any further information. I look forward to your quick response.Thank you. 

Hello Figma Support,I’m using the free Starter plan, and my daily AI credits are still showing 0/150, even though it is the next day.My AI balance shows that I have 344 monthly credits remaining, but my Figma AI prompt box is completely disabled. I have already refreshed the page and logged out and back in, but the issue persists.Could you please help me understand why my daily credits have not reset?I have attached a screenshot of my AI balance for reference.Thank you for your help! 

Lately Figma for Mac has become unusably slow. Even scrolling through the design is painfully laggy. Used to work perfectly.

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

I have the same problem:Yesterday evening, my account showed more than 2,000 AI credits. This morning, the balance was zero. I did not expect to use all of those credits overnight.Could you please check my credit usage history and explain what caused the balance to drop? If the credits were deducted in error, I would appreciate it if you could restore them.Thank you for your help.

Hi everyone,I published a site using Figma Make and integrated my Google Analytics (GA4) tracking ID via the native settings.While basic metrics like total visits, active users, and real-time pageviews are tracking perfectly, my Average Engagement Time is showing up as completely blank or zero.I have verified that Enhanced Measurement is enabled on the GA4 side, and I am definitely spending enough time actively browsing the site for it to trigger an engaged session.Any guidance or workarounds would be greatly appreciated!

I accidentally clicked the Agent icon, and now I can’t figure out how to close or dismiss it. The popup is very intrusive and gets in the way of my workspace, which makes it quite frustrating to use Figma.Could you please provide an easy way to close the Agent popup or prevent it from appearing unintentionally? Thank you!  

Im using figma make and the Copy design option is missing in one of my Figma Make files, so I cannot copy the preview as editable layers into Figma Design.I have a Full seat in a Professional team, and Copy design is available in other Make files in the same team. The affected file’s preview loads correctly. I also duplicated the file, but the option is missing in the duplicate.

Hello Figma Support Team,I would like to request a full refund for an unexpected charge of $13.20 USD.About a month ago, I subscribed to Figma for approximately $5 per month. However, when I checked my billing information, I noticed that my next payment was scheduled to be over $30, which was significantly higher than the price I originally signed up for.Since I never agreed to pay such a high amount, I canceled my subscription to prevent any further charges.Despite canceling my subscription, I was unexpectedly charged $13.20 USD.I find this billing situation confusing and frustrating, as I did not intend to continue using the paid plan at this price.I am requesting the following:A full refund of the unexpected $13.20 charge. Confirmation that my subscription has been successfully canceled. Confirmation that no further charges will be made to my account.Billing Details:Team: Yujin Song's team Amount: $13.20 USD Billing Period: September 9 – October 9, 2026I would appreciate your assist

Hello,I have been a digital teacher with an education account (redacted by the moderator due to PII) for several years. The institution where I teach (Cifacom.com) is changing email providers this year and moving from Google (Gmail) to Microsoft (Outlook). How should I proceed so that my second-year students, whom I will see again on 10/5 for their third year, can continue to use their Figma accounts, and without losing the work they have already done in the second year?Best regards, Marc MannevY

Hi, the new version of “Edit with prompt” has been bothering me a lot. It removed one of the most important features for my workflow: prompt history/recent prompt.For a lot of my work, I reuse the same prompt multiple times to generate different outcomes. Previously, I could just click “Edit with prompt,” select a prompt from the history, and hit Generate. Now I have to type or paste the prompt again every single time, which makes the workflow much more repetitive and inconvenient.I also find the new popup placement uncomfortable, since it always appears right next to the image and gets in the way.The previous workflow was much faster and more efficient. I’d really like to see prompt history brought back, or at least have an easy way to reuse recent prompts.

I uploaded a variable font in Figma’s settings several weeks ago, and it had been working without any issues.Two or three days ago, I noticed that text links in my prototypes were switching to Inter when hovered. I uninstalled and reinstalled the variable font, tried the non-variable version, and even rebuilt some components—which I really don’t want to be doing this close to launch. Nothing fixed the issue.A few hours later, it suddenly resolved itself without me making any further changes, so I’m not sure what happened.Today, the problem has returned. I noticed that the uploaded font was no longer listed in Settings, so I uploaded it again. I’m the only person with access to my account, so nobody else could have removed it.After installing the font, I restarted Figma. I can now see all the standard variations of the variable font under “Your uploaded fonts,” but the font still disappears from some hover states in prototype mode. Figma displays the message: “Some missing fonts were re

Hi I'd like to check whether the following behavior is expected on an Education plan team.SetupOur organization is a bootcamp and has been verified for the Education plan. We have a team on the Education plan. All accounts/members show "Verified" under Education status in the People tab, and there are 0 unverified users. Inside the team, I created a folder and put files in it (both Figma Design and FigJam files). The team has "can edit" access to the team and folder ("Anyone in [team name] can edit"). On the file's Share dialog, the team also shows "can edit".What I expectedSince edit permission is set at the team, folder, and file level, and every member is verified, I expected any member to be able to directly edit a file created by someone else and edit it right away. What actually happensWhen a member (not the file creator) opens the file that others created, a banner says "You can only view and comment on this file." with a "Start editing" button. The members are signed in with th

Why on top of nothing, were 50,000 won being charged all of a sudden?(Exactly 52,903 won)Please refund. I have never paid such a large pricing plan.I have never made any payment.And cancel all subscription plans and refund them unconditionally. QuicklyIt seems like it was billed annually, but I have no intention of using it and never agreed to an annual subscription.Please refund. I have not used any features since making the payment.Please refund quickly.

Hello,we found the following issue when swapping libraries. It seems Figma properly swaps variables, but not modes. As soon as a mode is applied on a frame or a component / variant it is not correctly swapped and shows duplicated modes.We were able to isolate the issue in a very simple file setup (see attachment).File 1 - Test LibContains a simple color variable with 2 modesContains a simple style as well (not using the variable)File 2 - Test CompContains frames using the variables from the Test Lib, one applying also a mode, one applying the style.Contains a simple component set. Each variant uses the variable. One variant also applies a mode.This is how it looks in the original Test Lib fileThis is how it looks in the original Test Comp fileAfter copying both files and swapping, it looks like this in the Text comp (copy)Obviously the variable is still applied, but modes are not.Library is correctly connectedWhen looking at the details of the layer it is very obvious that we have a br

Support ID: srid_VTXP744JYW0VNG563KW63HBEP

We’re seeing a recurring issue in Figma where files get stuck in a constant “syncing” state and fail to properly save changes. This creates several workflow blockers: Severe lag while working — interactions become slow or unresponsive during sync. Unable to close the browser tab — Figma prevents closing due to “unsaved changes,” even when everything should be saved. Version history overload — the system generates excessive versions because of the repeated auto-sync attempts, making the file history cluttered and harder to audit. As a design system designer managing component libraries, this issue becomes especially problematic. It interrupts handoffs, slows down updates to shared components, and increases the chance of file conflicts or outdated states being published. It directly impacts our ability to deliver high-quality, timely component updates.Requesting investigation into: Why files remain stuck in the syncing state Whether autosave is failing silently How version creati