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I submitted a ticket with a problem - I had some unknown email as a seat on my account which I was not aware of and I was getting monthly charges for months. I was looking to get a refund for this rouge email on my account. I submitted the ticket 1894596 but have not received any contact from Figma support. Could someone please help? I can’t call or email Figma so I feel kind of stuck?? Thanks!

It seems that the native 'Remove background' AI functionality now alters the colors of the original image, making it hard to achieve consistency across multiple images.

I met an issue with Figma MCP when using Slots.Elements inside a Slot become unreadable or return as invalid nodes in MCP.I tested multiple cases and found that: With Slot → MCP cannot read the node. Without Slot → MCP reads the same node correctly. This seems specifically related to Slot components.ExpectedMCP should read nodes inside Slots normally.ActualNodes inside Slots become invalid or unreadable.Screenshots Image 1 & 2: Node becomes invalid inside Slot. Image 3, 4 & 5: MCP works correctly after removing the Slot. Image 1MCP can not readImage 2

I lost a large piece of work and did everything I could to get it back without success... I would appreciate your help 

there's no network issue, memory usagebut i can’t save my change on figma!!what’s wrong!!!We paid for Hundreds of people  figma full seat fee on our Product! This issue occurs frequently. Sometimes it resolves over time, butbut right now, it's been weird for hours.I'm afraid that if I turn off Figma, my Designs won't be saved 

Hi,I accidentally added an extra Full seat in the workspace “Kampanie WH”.I only need 1 seat in total.The seat was taken for over a minute...Right now, in Admin → People, I can see:Total full seats: 2Assigned: 1Available: 1The extra seat is not assigned to anyone — it was added by mistake.In Admin → Billing, my upcoming monthly invoice for June 26, 2026 shows:Billing adjustments: €18.71 Monthly costs: €20.00Could you please help remove the extra unassigned seat from billing and adjust the invoice accordingly? This month i’m taking a big loan, cant afford any additional costs. I have one figma seat mostly for learning myself and create epic tabletop rpg content for it,Thanks!

Education plan has AI enabled and other members can use AI, but my admin account cannot see “Rename layers with AI” in Figma Design command menu. My account has edit access to all projects and files.

My Mac has updated the IOS and now Figma will not work on Chrome or desktop app. I have tried all the troubleshooting advice but no luck. Links still work in Safari. Please can this be fixed asap. thanks 

Hello, I recently tried to publish my design system file to Figma Make but I didn’t see the popup that allowed that option.  To clarify, our plan is the Organization plan and I am an admin so I should have full access to the features. We also have the AI capabilities turned on in the admin settings.Would love to have a chat with someone to solve this problem. Thanks!

Hey everyone,I’m posting here because I’m hoping someone in the community might be able to share their experience or point me in the right direction.I accidentally purchased an annual Figma subscription instead of a monthly subscription. I noticed the mistake right away and contacted support immediately after the purchase, but I haven’t received a response yet.Does anyone know if it’s possible to cancel or withdraw this kind of purchase, or request a refund in this situation? I completely understand that billing issues may need to be handled privately by Figma Support, but I’d really appreciate any advice on what the best next step would be.Thanks a lot for your help!

When working with Auto-layouts, it seems that horizontal/X values and vertical/Y values & functions are reversed. If I set something as a horizontal layout, it goes vertical (and vice versa). If I set horizontal padding, the vertical padding is impacted instead.

Hi, I'm experiencing an issue with prototyping that seem to have appeared recently and wondering if others have run into the same.Connections snapping to sections instead of framesWhen I drag a connection from one frame to another, it keeps connecting to a section rather than the frame itself. I understand Figma supports sections as prototype destinations intentionally, but it makes it really hard to target a specific frame precisely.When I try to set the destination manually via the dropdown instead, the frame doesn't show up in the list at all — only the section does. So I can't work around it that way either.Is there a reliable way to force the connection to land on the frame and not the section wrapper?

Hi Figma Make Support,I'm having an issue where files placed in the public/ folder (robots.txt, sitemap.xml, manifest.json) are not being served at their root URLs (e.g. https://www.planaventure.ai/robots.txt) after publishing.What I've tried:Confirmed files are in the public/ folder in the Figma Make editor Published multiple times Added a custom Rollup plugin (generateBundle) in vite.config.ts to explicitly emit the files — still not workingEvidence:https://www.planaventure.ai/robots.txt returns plain text "Not Found" (HTTP 404) The Last-Modified header on this 404 response is Wed, 14 Jan 2026 and has not changed despite multiple publishes — confirming the file is never being deployed The main index.htm

Hello there,My creative director keeps getting this prototype viewing issue, where the text box comes up with a big slash through it, and cuts off before the end of it (see how it stops at ‘u’) I’ve tried a few things by troubleshooting on google, including:1. Making the text-ordinates whole values (no decimal points)Removing any auto layout from this slide Setting line height of text to ‘auto’And none of those things worked. It’s becoming quite an issue as she needs to present using figma to clients, and I cannot see this on my end - it only happens on here computer. please help!

Hi all, I’m using n8n to trigger automation when a new file version is manually created in my team.I’ve used other Figma webhooks with success but FILE_VERSION_UPDATE seems pretty inconsistent. I’ve had it triggered 2+ hours after a version is created, or no response at all.Is it a known issue? If yes, can we have a deadline on its resolve?

I got that Figma have program called creator fund for those who create a free resources for community. There is one link for application form and when I click, it redirecting me to figma.com/community instead of any form or extra details.

Hi,I’m experiencing an issue when duplicating a page that uses a design system component with a slot.Steps to reproduce:In a working file, create “Page v1”. Add an instance of a design system component that contains a slot, for example a modal. On “Page v1”, create a local component, for example a data table. Place an instance of this local component inside the modal slot. Duplicate “Page v1” to create “Page v2”.Expected behavior:The component instance inside the slot on “Page v2” should reference the duplicated local component from “Page v2”.Actual behavior:The local component is duplicated correctly on “Page v2”, but the instance inside the slot still references the original component from “Page v1”.This makes duplicated pages unreliable for versioning, because some nested instances still depend on the previous page.Could you confirm if this is ex

Hi team,I would really love to get access to the Figma Make run local code update, and also the agents update. I still have the old UIwhere there is no left panel. Could you please tell me how I can get access to the same?

I sometimes experience issues where components don't update.And there isn't any visible update possible anymore, not in the assets or directly through the icon on the component.The only solution that works is using "reset to default," but this is frustrating since I've already set properties and other configurations. Is there a reason for this, or is there another way to trigger the update?Thanks!

I recently upgraded to the Figma Pro plan, which includes a fixed allocation of monthly credits for Figma Make. Unfortunately, I have encountered what appears to be a credit usage issue on my account associated with the email address shivashanmukh2@gmail.com.On multiple occasions, I provided clear and detailed prompts to Figma Make requesting specific modifications to my existing UI design. However, the generated output either failed to apply the requested changes, made unrelated modifications, or returned results that did not match the instructions provided. Despite these unsuccessful results, credits were deducted from my monthly allocation for each attempt.As a result, a significant number of credits were consumed without the requested UI changes being completed successfully. This has substantially reduced the credits available for my projects and has impacted my ability to continue using Figma Make effectively within my subscription limits.I kindly request t

It happens at random, but at some point the controls for auto layout get switched. This happens both with the alignment selection and the padding so far from what i’ve experienced. The only way to fix is to remove the parent frame entirely with auto layout, re-frame and re-apply auto layout settings. Dear Figma devs, how about we stop vibe coding everything and run some QA on the most basic features before pushing an update. 🙃 And no, I do not have anything flipped or inverse before applying the auto layout to the frame.Figma Version: 126.4.11Here’s the file:   

 Hello Figma Support Team,I’m contacting you because I suddenly lost access to two important Figma design files that were previously available to me through my account/email.Now, when I open the links, Figma shows that the pages/files are not found. I did not intentionally delete these files, and I need urgent help checking what happened and whether they can be restored.Affected files: MAX-KULIK [redacted] BC.GAME_NEW-FORMAT[redacted] I previously had access to these files, but now they are unavailable. I have checked my account and workspace, but I cannot find the files or restore them from my side.Could you please check whether these files were deleted, moved to another team/project, affected by permission changes, or removed due to a team/workspace issue?These files contain important working mat

Everything was working absolutely fine yesterday, but when I started work today, I now have an issue where I can’t edit any of the text layers in my project.If I double click within the text to edit it, I get a ‘missing fonts’ popup where it asks me to relink the fonts. I do this, but it doesn’t take effect - it just keeps looping the same thing whenever I try to edit any text.I’m on a MacBook Air running Tahoe 26.5, and I’m getting the same issue on both the desktop app and the browser version.The fonts in question are Avenir, which is a Mac system default font, and Font Awesome Pro Plus 7.2.0, which I’ve purchased, but when I try and choose other fonts, some (but not all) are also affected, for example, Gill Sans, which is also a system default installed font.I’ve tried deleting and reinstalling Figma, and I’ve also tried the same fonts in other apps like Textedit and Microsoft Word, and the fonts work fine in those apps, so this is definitely a Figma-s

Hi, I am reaching out regarding a research study I participated in that was facilitated through Figma. The study was conducted by Figma, and upon completion I was sent a $150 digital reward via BHN Rewards (Rybbon) on May 29, 2026. Unfortunately, I have been completely unable to claim my reward due to the following: 1. When I clicked the "Get Reward" button in my reward email, I was redirected to BHN Rewards but immediately blocked with the error: "We detected unusual activity from your device or network" and "Access is temporarily restricted." 2. I contacted BHN Rewards Customer Care directly to investigate. They confirmed the following in their response dated June 1, 2026: "We checked our system and see that you received a $150.00 Reward on 2026-05-29. We regret to inform you that Nigeria falls under the list of embargoed countries, and therefore, you will not be able to access the reward. As you have not yet cl