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 Hello Figma Support,I can’t access my Figma account because my student email address has been deactivated by my university. Unfortunately, I no longer have access to that email. I would like to recover my account and transfer the files to a new email address. Could you please help me with this process? Thank you for your support. Best regards,

구독을 취소하려고 했는데 방법을 찾을 수 없었습니다. 한 달이 지난 지금, 서비스를 이용한 적도 없는데 갑자기 요금이 청구되었습니다. 구독을 취소하고 환불받고 싶습니다. 도와주세요. I tried to cancel my subscription, but I couldn't find a way. Now, a month later, I've been suddenly charged even though I've never used the service. I want to cancel my subscription and request a refund. Please help. This content was translated using a translation tool, so the translation may be incorrect:)

Hello,I accidentally selected the annual payment plan instead of the monthly plan. Would it be possible to get a refund and switch my subscription to monthly billing?I'm also confused as to why the options to select annual or monthly billing are placed in the upper right corner rather than directly above the payment button. I only intended to subscribe to the monthly plan and it is shcoking to see a charge of over $200 go through all at once.

I don't know why, like Figma make is complicated. I didn't upgrade for any seat or anything like for professional. But you just charged me for $16. And When I want to see the bill or the information to make sure what happened. It's so difficult to check. Even I want to cancel my credit card. And so such difficult to find. I come back to check again. Maybe something I do wrong, maybe I upgrade thing. But no, I did not upgrade anything. -I request to refund -The second is you have to delete my information about the credit card. This is insecurity anymore.  

I’ve been working on a website build for a client and we’re close to sharing it with the developer but one of the frames keeps disappearing.I’m having to go back to an autosave version from 2hrs ago and each time I try and save it and move on the frame disappears again.This is incredibly frustrating as I want to be able to do my final tweaks and then send the files over.Many thanks,Barry

Hello Figma Team,I am reporting a serious image rendering bug that started on October 14, 2026, shortly after a recent Figma update.This issue is severely affecting my daily work as a professional graphic designer.What is happening?When I open my Figma projects on my iPhone, some images are replaced with completely unrelated pictures.For example, instead of a photograph of a woman wearing a winter jacket, Figma displays an illustration of a subway train.This is not a situation where images are missing, blurry, or failing to load. Figma is displaying entirely different images that have nothing to do with my original files.All images display correctly on my Windows computer.Sometimes refreshing or reopening the file temporarily restores the correct images, but the problem keeps coming back.When did the problem start? October 13, 2026: Everything worked perfectly. All photographs displayed correctly on my iPhone. October 14, 2026: The problem appeared suddenly, around the time of a rece

Hi, I need product support assistance to manually remove a former employee, for some reason I am unable to do so. See screenshot. I am an admin, and the user I am trying to remove is the former admin. I can only downgrade them to view. Can we please get some help on removing this user from the team?ps: I did explain the issue here 10 days ago: help.figma.com/hc/requests/2171038 but this link no longer works.   

Dear Figma Support Team,We are currently using Figma for Jira v1.0.16-AC on our Atlassian Jira Cloud instance. The app is currently flagged as "Legacy" in our Atlassian Admin panel, and there is no Update option available on the Marketplace.As Atlassian has announced the end-of-support for legacy app platform frameworks in January 2027, we need to understand Figma's roadmap for this app.Could you please provide: Is Figma for Jira being actively maintained and migrated to the Forge platform ahead of the January 2027 deadline? If yes, what is the expected release timeline for a compliant version? If the app will not be updated, is there an official alternative or replacement you recommend for embedding Figma designs in Jira? We would appreciate a response by end of September 2026 to assess our options in time.Thank you for your support.Best regards,Majd RekikHanseVision GmbH

Hello,We are currently using the Figma Professional plan and are experiencing an issue with email delivery for a new team member.We invited the following user to our team with a Full Seat: Email address: (redacted by the moderator due to PII) Plan: Professional Seat type: Full Seat Invitation status: Pending However, the user is experiencing the following issues: Team Invitation Email Not Received: Although we have sent the team invitation, the user has not received the invitation email, and the invitation status remains "Pending." Account Verification Email Not Received: The user is also unable to receive the email verification message required to complete Figma account registration. As neither the team invitation email nor the account verification email is being delivered, the user is unable to complete the registration process or join our team.Could you please investigate whether there is an email delivery issue or any restriction affecting this email address?We would also a

On 14 October 2026 (KST), our administrator approved an access request, intending to grant access to a teammate. We saw no separate checkout, payment confirmation, or clear warning that approving it would purchase another paid seat. A monthly Full seat was then added. We consider this approval-to-charge flow misleading and unacceptable. We request reversal of the unintended seat charges, a refund of any amount collected, and cancellation of related pending and future charges. Our existing subscription and files should remain intact. Support case #2194098 contains the account details. Please escalate it to a human billing specialist and manager. Please investigate what price disclosure and purchase-consent wording were actually displayed, and improve this flow so access approval cannot unexpectedly become a paid purchase. Can the Figma Support team confirm ownership of this case and provide a written resolution?

I created a paragraph content and its mixed with different font weight to highlight the keywords. while duplicate the frame it works fine. But when I copy the frame the highlight styles removed. While I create the same screen for different platforms its a biggest issue. For every frame I’ve to fix the highlights manually. This needs to be resolved.

2026年10月7日に、プランをプロフェッショナルにアップグレードした際の件でお問い合わせをお送りしておりますが、現時点でご返信をいただいていないため、再度ご連絡いたしました。このたび、誤ってプロフェッショナルの年間プランを購入してしまいましたが、本来は月額プランを購入する予定でした。つきましては、今月分の利用料金についてはお支払いする意思がございますので、残り11か月分の料金をご返金いただくことは可能でしょうか。お手数をおかけして恐縮ですが、返金対応の可否についてご確認のうえ、ご返信いただけますと幸いです。何卒よろしくお願いいたします。

Hi Figma Team,I’m experiencing a persistent issue with Figma Make. Whenever I try to generate or update my design, I receive the following error:“Something went wrong. Try again.”Error ID: srid_72HKWF3GV7CKTBPK73V9281S1I’ve already tried:Retrying the prompt multiple times. Duplicating the Figma Make file. Submitting the prompt in the duplicated file.Unfortunately, none of these steps resolved the issue. The preview remains blank, and I cannot continue working on my design.Could you please investigate this issue and advise on how to resolve it?Thank you!

Hello,I am contacting you because my Figma account has been blocked, and I do not understand why.I am currently a third-year UX/UI Design student at L’École de design Nantes Atlantique in France, and I use Figma for my studies.Could you please explain why my account has been blocked and let me know what steps I need to take to resolve this issue as soon as possible?If any additional documents or information are required to verify my student status, I would be happy to provide them.Thank you in advance for your help.Best regards,Gaspar

Since I used the company's credit card for payment, for security reasons, I need to remove the bank card information bound to my account. However, you haven't provided an entry for deleting the bank card information. How should I proceed?

Hello. I subscribed to the plugin but haven’t used it for two months. I’d like to request a refund for the charges dated September 13 and October 13. I’ve already canceled my subscription. I’m requesting a refund for these charges. I haven’t used this plugin for anything other than accessing Figma. Plugin Title: html.to.design — by ‹div›RIOTS — Import websites to Figma designs (web, html, css)Translated with DeepL.com (free version)

I ran two AI operations this morning.  They both took an abnormally long time.  One of them cost me 1,332 AI credits!  The other one was 722 credits.  Is something broken? Here is the prompt I ran.  I got this out of ChatGPT - it was a cleanup of an already existing desgn. This one cost me 1332 credits.  I’;ll paste the other prompt below this one.  That one cost 722 credits.  CLASSY AGENT AGENT ONBOARDING DASHBOARDFINAL UX + TRAINING REFINEMENTIMPORTANT:The current Agent Onboarding Dashboard is APPROVED.DO NOT redesign this page.DO NOT change the overall Classy Agent Admin visual language.This task is a targeted refinement of the existing dashboard.Use the CURRENT DASHBOARD as the canonical Classy Agent Admin designstandard.Preserve its:- Warm off-white / cream page surfaces- Dark forest-green primary actions- Pale mint active / NEXT states- Pale warm-yellow Next Up card- Soft neutral borders- Dark primary text- Muted gray secondary text- Restrained professional appearance- Existing t

Tonight the undo and redo buttons disappeared on the ipad figma app when using fig jam. Both me and my student experienced the same thing so I think it is a bug. The buttons were present within the last 24 hours but are now gone.

Hello Figma Support Team,I'm experiencing a font detection issue in Figma on Windows. Sandoll Cloud fonts and Adobe Fonts suddenly stopped appearing in Figma, even though they were working normally until the evening of October 13, 2026.I would appreciate your help investigating this issue.1. Issue descriptionUntil the evening of October 13, 2026, I was able to use my subscribed Sandoll Cloud fonts in Figma without any problems. However, the next day, these fonts suddenly became unavailable.The issue affects both Sandoll Cloud fonts and Adobe Fonts.For example, when I select text using SD Minburi, a font included in my active Sandoll Cloud subscription, Figma displays a yellow “A?” warning icon next to the font name. When I search for the font in the font picker, Figma returns “No matching fonts.”The font is also missing from the “Installed by you” font list.2. Environment and scope Operating system: Windows Figma Desktop: Affected Figma Web: Affected Sandoll Cloud fonts: Affected

로컬에 설치된 폰트는 사용 가능하나 산돌구름과 같은 클라우드 폰트는 사용이 불가능함  

Your new AI Agent pop-over is obscuring things on the canvas that I need to see. I get the business reason for having this pop-up seemingly apropos of nothing; you want users to see it, know it’s there, and force some interaction and use. However, not providing a way to hide or close it in the moment is either aA failure at one of the most basic levels of design Or you’re intentionally incorporating dark UX patterns into your tools to justify the spend to build them#1 is definitely a suboptimal look from a “design tools for designers” company, but it’s forgivable if you rectify it immediately. #2 is simply abhorrent and y’all should know much, much better.Thanks for wasting my time this morning, I didn’t have pressing to do and really, really wanted to come to some support page and complain about something so simple.

Sometime between October 9th, 2026 and October 12th, 2026 a change has occurred across all of my multiple page workflows where I used to be able to select the page I wanted to view and go straight to that page. As of October 12th, that list is no longer populated with page names. I now have to manually type in the page name to navigate to that page outside of the normal workflow navigation. This slows the process down greatly.In the following screenshot the “Address bar” is selected but not presenting a dropdown of the ~20 pages in the workflow. When I access my files that are public when not logged in, then the easy page selection navigation is present once again. Is there a setting that I can adjust to make that dropdown viewable once again?

Hello Figma Support Team,I have encountered a bug regarding how certain Unicode emoji characters (specifically geometric ones like the Large White Square "⬜" - U+2B1C) are rendered within Figma. There is a critical rendering inconsistency between the Sidebar (Pages/Layers panel), the Canvas (Frame titles), and the text editing mode.Here is the exact behavior:1. Without any modifiers, the emoji renders incorrectly as an empty, monochrome text font glyph (Inter) BOTH on the Canvas and in the Sidebar. In a dark UI theme, it turns into a hollow black box with a thin white border.2. If we apply the Variation Selector-16 modifier (VS16) to force the emoji presentation, the Sidebar (Pages/Layers panel) starts rendering it correctly as a solid, colored icon.3. However, on the Canvas (in Frame titles), Figma completely ignores the VS16 modifier. 4. Crucial Detail: If you double-click the Frame name to edit it, the emoji immediately switches to the correct colored/solid version while the text in