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As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show conte
We’re trying to add Figma’s remote MCP to our AI governance platform Runlayer. When we attempt to authenticate we get this error:{"jsonrpc":"2.0","error":{"code":-32000,"message":"Method not allowed."},"id":null}We're using the following URL, https://mcp.figma.com/mcp and configuring runlayer as a pre-registered oauth 2.1 client
For example in the typography style preview when a style is selected in a default density mode you may see “Header Small 16/20” and then when switching to a high density mode you still see ““Header Small 16/20” when it should actually say “Header Small 14/18” Is it possible to make these accurately reflect the font sizes and line heights when switching mode?
I have a design library with styles, tokens, variables, components etc all set up and published.I’m trying to use this to create a kit in Figma Make but when I choose the design library, when I click in the components folder, it says ‘no components were extracted from this library’ and I don’t know why.
I’ve been testing figma motion and while making a component with a motion intro, all prototypes functions were working smoothly, except for the preview… My component and its variables interactions were set like this:Intro (motion-made), after finishing, with dissolving effect, leads to Page 1 Page 1, after user click one button, leads instantly to Page 2 Page 2 is the end of the flowHowever, the motion intro isn’t working on any preview mode. It plays nicely in the motion settings, just not outside of it :/
Hi, I think I may have lost AI credits due to failed generations, and I’m also seeing conflicting UI messaging.I initially entered prompts through the main AI prompt text input while on the Files page, but both attempts failed with “Something went wrong” errors (example ID: 55a3160f-8fcc-4aca-82ac-0ad25065a110). Nothing was ever successfully generated from those attempts.After that, I backed out and tried again from a blank FigJam board instead (which I believe is the intended workflow for brainstorming/mind maps), but it then said I was out of AI credits and would not let me run the prompt — so I was unable to generate anything there either.What’s confusing is that I’m seeing conflicting credit information: A banner says: “Your Full seat is out of AI credits until they reset on Jun 12” But the AI balance panel shows 316 credits remaining, with 0/150 daily credits left and a Jun 30 reset date. It seems possible the failed requests still counted against my daily credits, or there may
한 달만 사용할 계획으로 Figma 월간 구독을 신청했습니다. 하지만 갱신일에 맞춰 해지하기전에 오늘 제 카드에서 구독 요금이 결제된 것을 확인했습니다.구독을 계속 이용할 의사가 없었기 때문에, 이번에 결제된 금액을 환불해 주시고 구독도 함께 취소해 주시면 정말 감사하겠습니다.
Hello Figma Team and Community,I am a Grade 9 student at Cadet College Kohat, Pakistan.I would like to apply for the Figma Education plan, but my school does not provide individual student email accounts. Because of this, I cannot verify my student status using a school-issued email.I have proof of enrollment, including:Student ID Card Fee ReceiptIs there any way to receive manual verification or an alternative verification method for high school students who do not have school-issued email addresses?Any guidance would be greatly appreciated.Thank you. [image and attachment redacted by forum moderator to remove PII]
I love the new addition of Figma Motion and it’s exactly what I’ve been looking for. In particular, the ability to export an animated SVG is fantastic and saves me so much time authoring animations “by hand”!ProblemI do however have a problem with the exported files. When I set up my animation in Figma, everything looks great. Exporting it as SVG adds additional transform attribute to the group, which (if it has animations) completely displaces it by said transform. When I remove the transform attribute from the group, the layout is fixed and resembles what I can see in Figma.I suppose the source of the problem is somewhere in the code that parses the animation set up in Figma and converts it to the SVG animation keyframes. As the keyframes already specify the position / translation, the additional transform on the group moves the entire group an breaks the offsets specified by the keyframes.ExampleMy example uses two rectangles with rounded corners, both of which are within a mask gro
The problem is very simple. And it makes me go completly crazy 😂When I have various elements, I used to select all and auto layout them. but now it modify automatically the size of the element within the auto layout frame. I don’t know how to keep them when I’m creating an auto-layout.
Hi, we used Figma to design websites, landing pages, and banners, and we encountered an issue with the letter spacing. You can see the issue in the video.
I understand that the Education Plan is intended for educational use.I have one specific licensing question. If I create 100% original vector illustrations and SVG graphics from scratch using Figma (without using Community assets, templates, plugins, AI-generated content, or any third-party resources), am I allowed to upload and sell those original designs on Adobe Stock?Or does the Figma Education Plan prohibit any commercial sale of content created with the Education Plan, even if the work is entirely my own?I would greatly appreciate a clear confirmation so I can fully comply with Figma's license terms.
Hello Team,An invoice has been generated for 4 paid users. However, 2 of these employees are inactive, and I have already downgraded their accounts to Viewer status today.Since the invoice is currently unpaid, could you please cancel or adjust it to reflect only 2 paid seats? Once the invoice is updated, I will proceed with the payment.Assist me on this.
"Frame selection" shortuct (Ctrl+Alt+G) not working
I cancelled the automatic payment to terminate my subscription, but the payment was processed today. I would like to request a refund for this charge.
Hello, I am looking to change my email for my student account, but that has not been working, whenever I try a new email id and try to verify it. The verification link pops open and gives an error “ Sorry, your link has expired or is malformed.” I tried with 3 different ID’s but it ended up creating a 3 new figma accounts. I would love to get some help regarding this. Cause, I do not want to lose all my school work.
I want to change our Organization name from Balancehero India Private Limited to True Balance India Pvt. Ltd.Please help me resolve this.
Hello. I am a user who was using only one full-seat on a paid plan. I accidentally clicked the button to add another full-seat and requested a refund, but since I haven’t received a response from customer support yet, I am posting here. Today is my renewal date, but the renewal hasn’t been canceled, so please cancel this payment.
원하지 않은 dev 월간시트가 등록되었습니다.저희는 연간 풀 시트를 사용하고 있으며, 월간 dev 시트 사용을 원하지 않습니다.한 번도 사용하지 않았으며, 환불 요청합니다. An unwanted dev monthly sheet has been registered.We use the annual full sheet and do not wish to use the monthly dev sheet.We have never used it and would like to request a refund.
관리자 계정으로는 그냥 자동으로 풀시트가 열리는 줄 모르고 승낙햇다가 결제된 것 같아요 full seat 환불 요청 드립니다
모르고 취소를 안 했네요 ㅠ
Entire variable row became like this
Hello Figma Support Team,I hope you are doing well.I would like to request a refund for my Figma Professional subscription. I subscribed because I needed the Professional plan for a school project that was scheduled to be completed today. However, shortly after subscribing, my professor informed our class that the project requirement had been canceled, so I no longer need the subscription.As a student, I try to manage my expenses carefully, and I would greatly appreciate your consideration for a refund since the subscription is no longer needed and was purchased solely for this academic requirement.I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request. I look forward to your response. Kind regards,John Emmanuel B. Montemayor(redacted by the moderator due to PII)
Hello, I am trying to run through the MCP OAuth protocol to register a client on the Figma remote MCP server, running into an issue when calling the registration endpoint.After discovering the registration endpoint via the /.well_known/oauth-authorization-server call, I call the registration endpoint via:curl -sS -v -X POST "$REG_ENDPOINT" -H "Content-Type: application/json" -d '{ "redirect_uris": ["http://127.0.0.1:53195/callback"], "grant_types": ["authorization_code","refresh_token"], "response_types": ["code"], "token_endpoint_auth_method": "none" }' I get back from this a “Forbidden” response and without this response I can’t continue the OAuth protocol.Does client registration have limitations to prevent it from working on different domains and url callbacks at the moment? I am doing this in a context outside of Claude, Cursor, etc..
I have Claude Code CLI installed, and whenever I open Figma Desktop my Mac grinds to a halt within about a minute.Turns out Figma keeps running claude plugin list over and over in the background — I watched the process count jump from 13 to 200+ in under 20 seconds. Each one takes real CPU to start, so my system load goes through the roof and it starts swapping like crazy. Only fix is to force-quit Figma.Some things I found that might help track it down:- Not caused by any plugin — checked, none of mine run this command.- The command and strings like claudeCLI are baked into Figma's own app files, so this looks like your built-in check for installed dev tools (Claude Code, Cursor, etc).- There's a flag called hasCheckedInstalledMcpClients already set to true in my settings, but Figma keeps re-running the check anyway.- Tried disabling the related feature flags manually — Figma just reset them back on next launch, so this seems server-controlled on your end.- Did a full clean reinstall
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