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Okay, listen, here’s the thing:A little over a month ago, around November 25th, I accessed the Figma free trial, particularly interested in giving the Prototype sharing, since I had a project that judges would evaluate and I wanted the prototype to be available for them if they wanted to explore it first-hand. All perfect, the free trial worked just fine, and the project ended.Around December 10th, I cancelled my Figma Pro subscription and removed both seats in the team and whatever. Basically, cancelled the free trial and everything because I wasn’t going to use it anymore and I cancelled with enough time to spare so that I wouldn’t get charged on December 25th the Pro subscription. Asides from the fact it’s nearly impossible to access how to cancel said subscription.However, on the early morning of December 25th, I get a receipt from my bank that I’ve been charged $10.67 by Figma. At first, obviously, I got confused, so I sent an email to Figma Help via the AI

Hello I just checked how much I was charged by FIgma last month and saw an additional 20 pounds. This is the second time it is happening to me. I am a freelance designer and I am using my own figma account but the devs are not on my paid account because the company I freelance to has them on full time contract. I hope I made the difference clear about why I shouldn’t pay a dev seat for them. I think I saw a notification and clicked accept without reading the seat change I am really sorry for that could you please check if the seat is closed now and I would be super happy to get a refund as I am just a small size entreprenur here with limited resources  many thanks and happy new year 

I create a portfolio website for myself on Figma Make just with prompts not from a design file. I want to upload my own images manualy (preferably just to drag) to my website and simply it cant make it done. Is there anyone having the same problem and there is a simply answer for this problem? It show me some solutions and they are not working.(etc. using unsplash or other sites or it create an image folder in code and i cant put my images to it, i get file not suppoted error every time.)

I created something in Figma Make using Figma AI by writing prompts. Now I want to edit it, but I couldn’t figure out which plan I need to purchase — Full, Dev, or Collab?

guys? My Figma isnt working smoothly and after mints of working, it stucks and not actionable more then shut the screen off instantly??? 😒😣

Hello Figma Support Team,I hope you are doing well.A design file was accidentally deleted entirely from my Figma account, and I kindly ask for your assistance in restoring it if possible.Here is the link to the deleted file:[redacted by forum moderator to remove PII]I would really appreciate your help, as this file contains important work.Thank you very much in advance for your support.Best regards,Ahmed Fayez

Hello Figma Support team,I’m experiencing a serious issue with a Community file and I don’t understand how this is supposed to work.I had a file published in Figma Community with existing stats (likes, views, copies).At some point, multiple files with the same name, cover, and content appeared in my Drafts.I did not intentionally duplicate the file — they looked identical and had no indication which one was the Community source.While cleaning up Drafts, I deleted one of the files that appeared to be a duplicate.After that, the Community file disappeared from Figma Community.Now I have two remaining files:- both look identical to the original- both show the message: “Files duplicated from Community cannot be published”- neither can be published or updated in CommunityI cannot find any file that Figma considers the original Community source.Both remaining files are blocked, and the Community post is gone.

Hello Figma Support Team,I’m requesting help to recover ownership or admin access for a Figma file that I previously owned.I originally created and owned this file, and it is saved within my project. Recently, I transferred ownership to another team member (Nil Sakariya) for collaboration purposes. However, their Figma account is currently unverified, and as a result, they are unable to manage access settings, seats, or reassign ownership.Because of this, all access management is now blocked, and I’m unable to edit permissions or regain ownership, even though the file belongs to my project and ongoing work.Here are the details: Previous owner: Omswami Choudhury (me) Current owner: Nil Sakariya (unverified account) File link: [redacted] Project name: DNJ Techx This file is critical to our active college project, and the current owner ca

The file was moved to a client project 3–4 days ago, and after that it became inaccessible.

I’m experiencing a persistent issue where Figma will not load on my personal M1 MacBook Air 2020, in both the browser and the desktop app. The UI loads, but all content remains greyed out / skeleton screens and never renders. This has been happening only on my personal device, while Figma works perfectly on my work laptop (same account, same network conditions).Here are the full details of the issue: The problem started immediately after a macOS update on my M1 Mac. On my personal device, neither the browser nor the desktop app loads files — both display the same grey placeholders and nothing renders. I have tried multiple physical locations and networks (I accessed Figma across three different countries) & VPNs (both on and off). The issue persists regardless of

My college doesn't issue student email IDs. I want to go through manual verification, I have college documents to voucher for my student status. I have contacted SheerID but they can't provide solution.

Hello, I used my college e-mail to register for Figma and after graduating my e-mail has been deactivated. I can't log in nor forward e-mails to my new address so I can't access Figma anymore. 

Although I closed my account about a week ago, I am still receiving billing invoices at the email address ‘[redacted customer PII - DJV 12/26/25]’. I would appreciate your assistance in resolving this matter.

Hello! I can’t log into my account because I forgot my password, and the email address linked to the account is blocked. What should I do?

I changed devices from Mac 13 pro with Intel to Mac 30 pro with M1 chip and all plugins stopped working.Is not that they don’t load or give me an error, I click on the plugin and it doesn’t do anything, it’s like a dead-end button now.Already:- restarted device- cleared cache- tried incognito mode & on desktop app- deleted and re-added all pluggins I only ever used PDF to design/figma and I’ve never had issues with the old device, it never worked as soon as I started using Mac with M1 chipConsole log even when I click to start the plugin the console stays put, no new logs load

My page got unpublished by figma and not able to publish again.Need help to understand the issue.Attached the screenshot. 

Hi, I hope you can help me! I don't have a laptop at the moment, so I want to learn Figma by working on it from my tablet. However, I’ve already run into a problem—I can’t figure out how to delete layers. In the menu that appears after tapping on a layer, there’s no delete button, so I don’t know what to do. I really hope you can help me! 

Hi Figma Support Team! I recently realized that I stored most of my files in an old email that doesn’t exist anymore (my student email that has since been deactivated) and I was wondering if there was a way to recover these files or change the email associated with that account to a new one? Thank you so much!

Hello,I was charged for a "Professional Team (Monthly)" subscription a few hours ago.However, no Professional team appears in my account.I only see one team marked as [Free], and there is no Admin or Billing menu available.I have never created another team, and it seems the subscription was not properly attached to my account.I would like to:1) Cancel the subscription immediately2) Request a full refund, since the subscription is unusablePayment was made today, and I contacted support within a few hours.Thank you. 

My other account has been suspended as well. I already reported the issue to the official support team by email, but it still hasn’t been resolved. I have many important files in that account, and the suspension has seriously disrupted my work and caused significant financial losses. I’d really appreciate your help in resolving this as soon as possible.

I am writing to report an issue regarding email notifications for file access requests.When I share my Figma files with others and they request access, I am not receiving any email notifications from Figma about these requests. Because of this, it sometimes takes a long time for me to know that someone has requested access to my files.I would like to receive an email notification whenever someone sends a request to access my Figma files. I have already checked my spam folder and verified that email notifications are enabled in my Figma settings.Could you please help me resolve this issue or let me know if there are any additional settings I need to enable?

Hi, my original question was going to be:  I've been struggling with forcing the Figma Desktop App to work in sRGB. I mean the entire app, not just the project preferences. Attached is what I mean. Image 1 is web-based Figma (Chrome -- Enabled Force sRGB and Forced Colors Flags) and Image 2 is Desktop App (Win 11.. Notice that even my Close X button is not real red -- all other apps don't do this) I've seen similar issue with other Electron based apps like VSCode and was able to fix it by appending --force-color-profile srgb in the shortcut Target to the exe. Tried it for Figma to no avail: "C:\Users[USER]\AppData\Local\Figma\app-125.11.6\Figma.exe" --force-color-profile srgb I have not enabled HDR on my monitor although it support it. No other color management or profiles added via Windows. Any Idea how to fix the issue and force sRGB? So after more tinkering I found a solution:Right-click on the shortcut (deskt

I have just added the Figma add-on on Chatgpt and I can´t seem to make it work. They promise to be able to build decks, wireframes, designs…As they announce on their web. I am doing just as they explain: write @Figma and then the prompt. Chatgpt will then write the answer but nothing even similar to having a figma integration.Does anyone know anything about this?Thank you!! 

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back, it’s an emergency