Report a Problem

I have a design system that I published as a library. I’m consuming this library in another file for a slide show. Up until now, I never got an error when trying to access variants in the slide show file. But as of today, I am getting this message for a seemingly random assortment of instances: “The properties and values of this variant are conflicting. Change the applied values on this variant to resolve this.” I don’t get this error when interacting with variants inside the authoring file.  I looked up this error message on the Figma forum, and it says it appears when Figma detects that two variants are identical, regardless of whatever they’re named. But in my case, the variants are absolutely not identical. They have many differences in names and values and they have never produced this error either on the authoring or the consuming side until now.  I saw that Figma dropped the “Slo

Hi,I have lost an important file on Figma and I can’t find the file in any of my projects section or in the deleted section. It just disappeared completely and when I tried to access it through a past link, I am getting the following message:You can’t access this resource Contact the owner, an admin, or support for assistance. (Screenshot attached).this was the file link. please help me restore

Is there a way to contact Figma directly for support?They don't answer my email, I tried several times..

I noticed that my Figma app hasn’t received some of the recent updates such as new left navigation bar and Slots for components.I’m using the desktop app, and I also tried installing the beta version, but the features still don’t appear in either version.To troubleshoot, I also reinstalled the application, but the issue remains the same.Are these updates still being rolled out gradually, or could this be related to account permissions, region, or workspace settings?Thanks in advance for your help! The actual left bar  No new UI in the help section 

can i please copy the text in these boxes? i am aware of the copy button in the top right, but i pretty much never want to copy the whole box. if I select the text and press cmd + c, a seemingly random unicode character gets put in my clipboard (First String Isolate). i am on a mac, zen 1.19b (same happens for me on ⁨⁨firefox 142.0.1)clipboard seem to work correctly in chrome

Environment: Figma Make / Vite + React / preview iframeError appearing in the Figma Make error panel on every save:IframeMessageAbortError: Message aborted: message port was destroyed    at a.cleanup (figma_app-a1e03f1c19341be6.min.js.br:536)    at o.cleanup (1039-3b55194fb03a991d.min.js.br:1070)    at eS.setupMessageChannel (figma_app-a1e03f1c19341be6.min.js.br:536)    at e.onload (figma_app-a1e03f1c19341be6.min.js.br:536)Problem: This error appears in the Figma Make error panel every time the preview iframe refreshes (e.g. after saving a file). The entire call stack consists exclusively of Figma's own minified code (figma_app-*.min.js.br, 1039-*.min.js.br) — there is not a single frame from the application code.Root cause: Figma's setupMessageChannel fires on the new iframe onload and attempts to clean up the old MessagePort from the previous load. That port was already destroyed by the browser when the iframe navigated → I

We are experiencing an issue where Figma design links that are added to Jira tickets are later being automatically removed without user action.This is happening across multiple tickets tied to the same epic, not a single isolated story. The behavior appears inconsistent—on some days the Figma links are visible, and on other days the same links are gone.This has been occurring consistently for many months.Where It’s OccurringMultiple Jira tickets across Projects Appears to affect Figma file links specificallyObserved BehaviorFigma links are successfully added to Jira tickets At a later time, the links disappear Some users can still see designs while others cannot The issue does not appear to be permission-related or user-specific; Designs can show up fine one day, but then disappear for the same userExpected Behavior

On February 9, 2026, I spent JP¥825 to subscribe to 1 Collab Monthly seat, but on March 9, I was charged JP¥5,775, which automatically upgraded to a Full seat and also automatically purchased One-time charges and credits. You should know that my usage last month was only 2400/3000. I am absolutely shocked—why did this happen? I want a refund.

I just purchased the pro plan yesterday, and everything was working great. I login again today, and suddenly the Figma MCP server fails to start.I have tried restarting Figma and the computer, nothing helps. System info: Edition    Windows 11 ProVersion    25H2Installed on    ‎26/‎01/‎2025OS build    26200.7171Experience    Windows Feature Experience Pack 1000.26100.265.0 Figma Desktop version: 125.10.8  If there’s more information I can provide, please let me know.

Hello,I was just charged today for multiple seats and a renewal, totaling around $78, and I did not realize this would happen. I was only intending to use a collaboration seat and did not mean to upgrade to full seats by any means. Some team members requested access, but i never approved and they never used it and it seems this automatically created full seats and charges, which I did not notice at the time. I will not be using these seats at all. and i haven’t used them before. the charge has just happened and i really do need a refund i only use collab seat with only the benefits of it and i dont need more! 

When overriding a single element inside a slot in a component instance, Figma marks the entire slot as overridden. As a result, updates made to the main component no longer propagate to any elements inside that slot — even if only one element in the slot was actually changed. Expected behaviorOnly the modified element should be treated as overridden.All other elements inside the slot should remain linked to the main component and continue to receive updates.

Good morning,  I tried multiple times but they are failed. Now It show error an error that says I’ve exceeded the intents for verification. Please help me to solve this as soon as possible. Then I tried the given webiste  figmasupport@sheerid.com but this isn’t working. Can you please help me on how I can verify myself?

Megha Panwar <megha.panwar@faym.co>   12:45 (1 hour ago)       to Support Hi Team,I am not able to see the components while mirroring my work in Figma. I have cross-checked on both iPhone XR & 17. Also, I have tried the following things: - Uninstalled & installed the Figma app on the phone.- Restarted my iphone I am attaching 2 screenshots: one showing the issue & the other showing the original.

We had a disgruntled employee permanently delete the majority of our files. I was working with a customer support person on Friday but they logged off for the day before it was resolved. He restored some files that were deleted but none of our primary ones were restored. This is urgent for my organization and represents years of work. Can someone jump on this issue ASAP to help me finish the process? The ticket number is: 1781840

Hi,  I had two figma accounts, one personal and one university email. Since I didn’t need the personal one, I transferred ownership of an assignment file to my university account, and then deleted the personal account. However, for some reason, the file didn’t transfer over, and was deleted with my personal account.  Is there any way I can recover my account so that I can regain access to my assignment file? It was deleted around 20 minutes ago, so fairly recently. If there is any way I can provide more information privately, please let me know and I will be happy to do so.  Thank you. 

Hey there 👋My company is currently using Figma for content creation, and we were really excited to see that we could finally export videos directly from Figma Buzz.The problem is… exports seem to work randomly. Sometimes the file exports without an issue, but most of the time we end up waiting endlessly for the export to process, and nothing happens.It feels like we might not be the only ones experiencing this. Has anyone else run into the same issue? And is there a workaround or solution that the Figma team could share with us?Thanks a lot in advance 🙏

Hello. I'm a user who was only using one full seat on the paid plan. I accidentally clicked to add a developer seat and requested a refund, but I haven't received a reply from customer support yet, so I'm posting here. I canceled it immediately about 3 seconds after the wrong selection. Please cancel the charge.

cant find my file  

Hello Figma team,Even though Figma notifies me that I am on the latest version when I check for updates, the new features that were recently announced are not appearing in my interface.Here are the issues I am experiencing:The new Assets / Files sidebar layout on the left panel is not visible. The new Slots functionality is not available in my components. Other recently released UI updates and features are also missing.I have already tried:Restarting Figma Logging out and back in Updating my desktop app Trying in both the Desktop app and the browser version Restarting my deviceDespite this, the new features still do not appear.Could you please check if there is an issue with my account rollout, permissions, or feature flag settings?Thank you!

I'm trying to remove the library "brain.dump" from my main file, I already removed the library, and deleted the brain.dump file from my projects, but when I'm choosing the appearance on a component, it still shows the old library. 

I can use figma make and spend my 3000 tokens per month, but for some reason ai in figma sites is unavaliable. I can click it, but it says “AI features not avaliable”. But why I have access to make then?  

I have been experiencing unusual behavior in Figma for several days. When I use Spacebar + mouse to pan, the canvas moves unpredictably in different directions while the spacebar is pressed. Refreshing Figma temporarily resolves the issue, but the glitch reoccurs frequently. I am using Figma Web.

使用figma maker有段时间了，今天拿figma开始做正式项目，结果跑了一下午，就说我的credit达到了limit，无法在本月使用，需要到下月才能重新使用。首先，是否可以让我购买额外的credit呢？项目不等人，如果要等下下月才能使用，那我就只能用其他软件重新做了，这样进度也会耽误。第二，教育版的figma maker没查到每个月的credit到底是多少额度？官网只显示pro等其他会员等级的credit用量。导致误以为教育版是无限制容量呢。第三，每一次使用figma maker的prompt消耗的credit也没有实时的展示给用户知晓。我们并不知道到底自己花了多少prompt的credit，还剩下多少credit也没有展示，导致对项目整个成本和对消耗credit的过程都无法很好的计划落实。 所以恳请figma团队，帮我看一下，怎么能够尽快继续使用figma maker？以及怎么让我能更好的知道自己credit的消耗情况。谢谢！  I have been using Figma Maker for some time. Today, I started working on a formal project using Figma maker, but it took me the whole afternoon to try different prompt. Then, I was informed that my credit had reached the limit and I couldn't use it this month. I would have to wait until next month to use it again！ First of all, could I please purchase some additional credits? The project can't wait. If I have to wait until next month to use them, then I'll have to redo it using other softwar

Recently I unpleasantly discovered that anyone with view access to my file could duplicate it to their drafts. When trying to prevent this privacy and intellectual property leak, I discovered a way to block this by adjusting my sharing settings and unchecking the option:However, soon after my developers realised that they could now not export icons.  It seems like a way to control the posibility to fully copy a design file should be independent from the capability from exporting content to non-editable formats. Unfortunately, I cannot find a way to do so. I currently have to choose what to jeaopardize, our design's intellectual property o