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I am facing an issue while using Figma Make.Whenever I enter a prompt, it keeps showing “Thinking…” for a long time. On the left panel, it indicates that the design has been successfully created (for example: “Design ICTORA SaaS Application – Version 1”).However, the actual design does not appear on the canvas at all.Issue details:Prompt shows “Done” after submission Left panel shows the design is generated But nothing is visible on the canvas (blank screen)I have already tried:Clicking on the generated design from the left panel Refreshing the page Trying different prompts Checking zoom and layersBut the issue still persists.This is affecting my workflow as I cannot view or use the generated designs.Could you please check if this is a bug or suggest a solution?

Hi everyone,I’m experiencing a persistent issue when trying to use Gemini 3 Pro with Nano Banana in Figma AI.In about 90% of my attempts to generate or regenerate an image, I receive the message:“model currently overloaded, try again later.”This started roughly a week ago, and since then the model has become almost unusable for me — most requests fail with this error. Retrying multiple times usually doesn’t help. Other models work correctly, иut the result, of course, is not as good.

Yesterday, I used the Figma Slides export option with no problem. Today the option is greyed out for all Figma Slide decks. I can no longer export the deck, I’ve checked with my teammates and they have the same problem. Please help, as it is an important part of our work and should be included in our business plan. 

Dear [Support/Sales Team], I’m writing to express my concern and frustration regarding the Organization Plan tied to my account. sent an email requesting to downgrade the plan and reduce the number of seats as we no longer needed them. However, despite that request, I just received a new invoice charging for all seats, including those we no longer use. I previously encountered unexpected charges for additional seats that were never intentionally added. There seems to be no clear way to cancel or manage the subscription directly from the dashboard, which makes the process even more frustrating.I would appreciate a prompt and clear resolution to this issue, including a review of the charges and confirmation that the plan will not be renewed again without my consent.Thank you for your attention to this matter.

When I subscribed to Weavy.ai, before it was aquired by Figma, I was able to use an email/password instead of SSO.  Today I got signed out of that account and cannot access it because the email/password login is not an option anymore. I still have credits on that account!@Figma-Weave team, how can I access my account again?

Figma make suddenly stopped working. Every time I try to give prompt, it shows error continuously showing ‘something went wrong’ in red showing some weird ID. I need to complete my task ASAP. I tried to reach the Figma support team by mailing at support, still no response!!

Hi,My Figma Make plan was renewed this month by mistake. I need a refund asap It’s been a while and I haven’t received any response yet, so I’m reaching out again to see if someone from the team can assist with my request.I’m only requesting a refund for the most recent renewal charge, as it was unintentional.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help in resolving this.Thank you.

Hi,My Figma Make plan was renewed this month by mistake. [image redacted by moderator] This is my first time requesting a refund, and I’m only asking for the most recent renewal charge since the renewal was unintentional. Please this subscription was on auto-renewal, I need a refund immediately.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help with this.Thank you.

 Hi,My Figma Make plan was renewed this month by mistake.This is my first time requesting a refund, and I’m only asking for the most recent renewal charge since the renewal was unintentional.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help with this.Thank you.

Hi,When I try to add my design system to create a kit in Figma Make, I get the following error:“We ran into an error while adding your library.”I also tested with a simplified version of the design system that only includes our foundation styles, but encountered the same issue. All of our design systems are accessible within our org.Thanks in advance for your help.

There is a complete lack of synchronization between changes to the workspace in Figma and Figma Mirror. Figma Mirror's search shows PIN'ed files that were deleted long ago, file covers don't update, which significantly complicates navigation, and there's no synchronization between the mobile app and desktop. I have the impression that I'm the only one using your apps, because apparently no one else encounters this problem, or encounters it constantly and turns a blind eye. Please solve the underlying problem with your app.

👋🏻 Hi guys, I’ve run into what seems like a bug while working with the new slots feature in Figma components, and I’m curious if anyone else has experienced this.I’m currently implementing slots in my components and really like the concept so far. However, I’m facing an issue that makes the feature unreliable for my use case.The issue:Sometimes (not consistently), when I place a component with a hover interaction into a slot and preview the frame, the hover states inside that slot don’t trigger at all. Possible pattern I noticed:The issue seems more likely when using multiple slots within a single component For example, in a navigation bar with dynamic content on both the left and right sides (two separate slots), the hover states in the second slot often don’t work in previewAdditional observation:If I place placeholder elements (with hover states) inside the slo

I created a figma sites page and I have created an accordion component with two states “collapsed” and “expanded”. The component has the interaction to change to the opposite on click. This works very well on normal figma prototype. Problem on figma sites:I added an instance of the accordion and adapted it’s content. Than I preview the site and the content of expaned accordion will be the placeholder content of the main component… To solve this problem I have created a component set of all 4 accordion parts with the individual text contents. If these accordion items are collapsed by default on the site, they won’t open. If I set the accordion items on expanded by default they will open and close without a problem… but I do not want to expand all items by default.Hope you can fix this issue, thank you! 

I have been experiencing unusual behavior in Figma for several days. When I use Spacebar + mouse to pan, the canvas moves unpredictably in different directions while the spacebar is pressed. Refreshing Figma temporarily resolves the issue, but the glitch reoccurs frequently. I am using Figma Web.

Hi,I was previously on a paid plan however after switching to a free plan I now have lost access to the billing section within figma. I still need to access past invoices for this account. Is that something that you might be able to help me with?  Regards,Anirudh

I've updated my billing info, but the invoice PDF still shows the old name. My manager is leaving soon and I need the corrected invoice URGENTLY for reimbursement. Can you help me regenerate the invoice now?

Getting the “Publishing failed: Please reload the page to publish” error when I try to publish.I’ve gone through the older treads but haven’t found a solutions beside Figma sent out a fix. I’ve tried everything I can think of including the obvious solutions like reloading tab and restarting computer.I’ve tried deleting all new components and even restored earlier versions, from the version history panel, that were previously published. Yet still no luck. My other libraries will publish, but my main library will not. 🙄

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Xiang FanFigma Em

Hello!I’ve set up a website using Figma Sites and need to use 2 pairs of fonts:Abernathy light + Circular (book and bold) Georgia regular + Arial (regular and bold)To get Abernathy and Circular working, I was asked to upload WOFF/WOFF2 files for them, which I did (WOFF2 for both), and they’re working perfectly fine. When I tried to include Arial and Georgia by following the same steps, I’m able to successfully upload them, but on publishing and checking them in the inspector, they’re not being rendered at all. Instead, Helvetica is being rendered in their place. I also don’t see any @font-face rules for Arial and Georgia, whereas Abernathy and Circular have them.When I checked the meta data using https://fontdrop.info/, the WOFF2 and TTF versions were identical so it didn’t seem to have anything to do with that. When asking the Figma c

Hi,I’ve been trying to verify my student status for the Figma Education Plan through SheerID, but I keep running into issues. It first said “We’re unable to verify you using the information submitted,” and now it shows “Verification limit exceeded.”My college doesn’t provide official student email IDs — we use Gmail accounts for everything. The problem is, all my classmates got verified using the same kind of Gmail accounts, but I still haven’t received access. Now my Figma files are locked, and I can’t continue my classes or portfolio work.I’d really appreciate it if someone from the Figma team could help me reset my verification or restore access to the Student Plan.Thank you so much for your help.

Hi,I just started a new study program and had to change the mail address of my Figma Account to the new university mail. I wanted to reapply for the Education Plan since Figma changed it to the free plan because I graduated. Now it is not possible to get the Ed Status again because apparently I reached a limit. I already contacted the SheerID support but the couldn't help me and said they saw a verification from last year but I think its still connected with my old mail. Is there any other solution?(I’m writing this from my other account because I had a registration here)

Hello there, I’m facing an issue where when i publish my library and try to export it to Figma Make. The option of “ Export to Figma Make” does not seems to appear.I’m on an education plan and I have double checked all the files. They are i the same education plan project.Thanks!

ProblemWhen I create a component set with variants and add slots inside each variant with different configurations, the slot does not update when switching variants on an instance. Background color and font color of the slot stay frozen from the originally placed variant.Steps to Reproduce  1. Create a component set with multiple variants (e.g., State=Default, State=Destructive)  2. Configure slots differently per variant — different background color, font color, default content  3. Place an instance, then switch to a different variantExpectedSlot adapts to the target variant's configuration — colors, content, and layout update accordingly.ActualSlot retains the original variant's background color, font color, and configuration. It does not adapt to the new variant.ExampleAs seen in the attached screenshot: the right side shows i

I have used Figma to website many times before and now I am receive an error message that says “website sent an invalid response”. Does anyone know how to fix this error message?