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Report a Problem

Experiencing issues? Report them.

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  • 4,824 Replies
1676 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

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S
Figmate
Cristian_Banu
Cristian_BanuActive Member
asked in Report a Problem
Why can't I copy/paste text styles from one file to another?

Hey guys,I’ve always had this problem, but I figured that UI3 would solve this. For some weird reason, there is no COPY action when right clicking on a style, only CUT. Why in the world would I want to cut a style from a file rather than copy/paste it?  

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Cristian_Banu
Astrid Crépin
Astrid CrépinNew Member
asked in Report a Problem
Copy paste image between 2 images doesn't work anymore

I want to copy an image from one instance to another, but it’s not working anymore. When I click in the image area, the “copy” function doesn’t seem to work anymore. 

233
Jazz_Ernest
rohn
rohnNew Member
asked in Report a Problem
Urgent Help Needed – Someone is Sharing My Paid UI Kit for Free

I need urgent support. I'm the creator of a paid Figma UI kit called Sublima UI, which took me over 2 years to design and develop with great care. Recently, a user posted a public comment with a link to a free copy of my UI kit — essentially pirating my product.The issue is: I can't delete the comment or block the user. The link is still public and might severely affect my sales. This is my main source of income, and seeing it shared like this for free is heartbreaking. If anyone here has experience dealing with this kind of situation — either through platform moderation, copyright enforcement, or how to get content taken down — please help me. This is a critical issue for me and my small independent business.

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Gayani_S
Figmate
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
Performance issue with Figma

Hi Figma team! Recently I noticed issue with performance.For ex.1. When I click on any frame. Frame becomes active after few millisecond. Not instantly. I compared Figma with Creatie and Motiff. They are selecting layers instantly. (Same as Figma was before) 2. Moving (dragging) elements also has some delay (in milliseconds) If I click on any frame and move by dragging, it delays a little bit.  3. Jumping between pages slowed down, in other word, when I click to other page it loads a bit longer (even if page has few frames.) Before in figma, switching between pages was instantly. Until recent update Figma was very fast. That's why I switched from Sketch.  I can record a video as proof. (Sorry my english is not good to explain)Thanks!

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Gayani_S
Figmate
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
What's wrong with Figma's interface?!

Both links/icon opens figma community, But why they became different after last update?

151
Gayani_S
Figmate
DJ_Sargent1
DJ_Sargent1New Member
asked in Report a Problem
Unable to embed Figma design from a branch

When I generate an embed code from the Figma design view, the embed iframe displays the Figma design correctly, but if I generate a embed code from the branch of the same file, the embed iframe loads a blank page. Prototype embed code from the branch file works correctly, it’s the design embed code that does not work. Is this a bug, or is this not supported?

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DJ_Sargent1
Cammy Hogg
Cammy HoggNew Member
posted in Report a Problem
Objects Now Move When Changing Constraints

A small change to the constraints pattern which I find quite frustrating. When you change the constraints of an object via the in the Properties panel, it now moves the object to the position of that constraint.For example, I have an image within a container, which I want to be 40px off-centre. I put the image in it’s place (40px off-centre) and then change the constraint from ‘left’ (default) to ‘centre’. The image will then jump back to centre, and I’ll have to reposition it all over again. In short - you now can’t change constraints without automatically aligning to that constraint.This feels like a step backwards in terms of UX - previously you were free to use the constraints tool without affecting the position of an object. If you wanted to align the object, you could use the alignment buttons above. Now, I find myself repositioning objects after changing the constraints.

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Cammy Hogg
Ganesh Thorat
Ganesh ThoratNew Member
asked in Report a Problem
Something went wrong

Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.Reload

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Nabin Sapkota
Tom_Hendrickx1
Tom_Hendrickx1New Member
asked in Report a Problem
Can't reset component changes in Slides

I can’t seem to reset the overrides / changes I made to a component instance in Figma Slides. This is a missing link in what could be a USP feature against other presentation builder software!

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Tom_Hendrickx1
Anna Benami
Anna BenamiNew Member
asked in Report a Problem
Component instances are not updating properly when there’s a color change in the main component

Hi there,Is there any solution to this, what seems like a persistent problem of component instances not updating properly when there’s a color change in the main component. I’m seeing a lot of issues people are having with this.My context is, I have an icon button component with a nested icon component. The properties for the icon button have a dark variant, where the icon color is changed to white. The problem is, when using an instance of the icon button and switching to a dark variant, the color of the icon (white) is not following, but is shown as original icon component color (black). I have updated my nested icon component so all of the icons are in a single component with proper layer names and structure with only one flattened vector layer as instructed in many of the comments. The issue still persists.Thanks for looking into this issue and thanks for all your help!

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ThuyAnh
Pratham Varia
Pratham VariaNew Member
asked in Report a Problem
I had figma ai for while, now its gone

I have had access to the AI design tool for a long time now, but this morning when I logged on to create another project, the AI design tool has been removed. Can someone help me find it or get it back? I had an amazing idea for an app design but I can’t work on it since the Ai tools have somehow disappeared

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Dimas Raihan Pratama
Phi
PhiNew Member
asked in Report a Problem
Ican't open or create anything

When I try to open my files it says,  “An error occur while openingt the editor”.And when I try to make new file it says”Network error while fetching resource” This happens on both browser and desktop and it doesnt matter if i change account. Im having an educatonal account.

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Phi
Tipton-king_Jonathan
Tipton-king_JonathanNew Member
posted in Report a Problem
Find and replace only working one instance at a time

When using find and replace to replace spaces “ “ with underscores “_” each time I ran it, it only replaced the FIRST space in the layer name and not ALL as expected. So to replace the spaces in a name like “this is an example name” I would need to run find/replace four times, like so:this_is an example name this_is_an example name this_is_an_example name this_is_an_example_nameFigma desktop app 125.2.3 on MacOS Sequoia 15.4

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Tipton-king_Jonathan
Larry_Azevedo
Larry_AzevedoNew Member
asked in Report a Problem
Bug with reordering variants

If you go to the Edit variant property panel and try to grab one of the variants at the bottom of the list and drag it up, you will sometimes get the grab icon appearing in between items: Example of bug 

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Larry_Azevedo
Deanna_A
Deanna_ANew Member
asked in Report a Problem
Issue with expanding frames in components in prototype.

Hi. I’m having an issue with issue with frames that are meant to expand or “hug content” when switching between variants of different sizes. I don’t know what technical issue is causing this probably but I was able to verify it is something happening with Figma itself, and not my prototype, auto layout settings, etc. This is happening across multiple different components and only started happening today - however reverting my file version back to when I knew the prototype was working correctly did not correct the issue. But a developer that had never signed into Figma before opened the most recent prototype (without any changes) and did not experience the issue. For these particular designs it seems almost like the drop shadow is expanding like it should but the frame itself just isn’t. I have tried changing my components both to hug content and to fixed width and height just to further confirm it wasn’t something I was doing, but neither changes the outcome on my end or the developer’

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Matthew Fagnan
Dylan_Faust
Dylan_FaustNew Member
asked in Report a Problem
Bug: Figma fuzzy search not working on component library

Our icon naming convention uses PascalCase with no spaces—names like UiMiscHeart. When I try to search for an icon from outside the icon library, keyword-based searches don’t work unless I enter the beginning of the component name exactly. For example, searching for “heart” won’t return UiMiscHeart, but “uimisch” will. However, when I search within the icon library’s source file, partial matches work as expected. This issue only occurs when searching from other files. Did fuzzy search used to work more reliably across files? I feel like it used to behave better.  

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dvaliao
Figmate
Matt_Smaldone
Matt_SmaldoneNew Member
asked in Report a Problem
Copy PNG to Fill Layer No Longer Works

I used the COPY PNG feature a lot and paste it into a fill layer. This week that functionality broke down. Now if you try and COPY PNG and paste it will only do it for one layer and remove every other fill layer. In the past you could choose the fill layer so it would preserve backgrounds or any other fills. Seems like perhaps the latest update broke this feature? 

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Matt_Smaldone
Creighton_Hejduk
Creighton_HejdukNew Member
asked in Report a Problem
Text color not fully changing when swapping component variants (BUG)

I’m experiencing an odd bug. Some components when a variant is swapped will not fully swap out colors. See images/example below.As you can see in the last screenshot here, the text is not fully changing color. The text color should be gray and not white. Please help 🙂

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Creighton_Hejduk
Danubius Designer
Danubius DesignerNew Member
asked in Report a Problem
Variants cannot be rearrange

Hi Figma Team🔆When re-ordering variants, I have encountered several suspicious issues:The drag & drop icon is not aligned with the variants.   The list does not scroll up when dragging the item. When dropping, the selected variant is placed in a completely different position than where I released it. When dropping, the selected item turns into another variant, making the list completely untraceable.Can you please fix this issue? Thanks a lot in advance.

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Minh_Thanh_NGUYEN-PAGES
Nereida
Nereida
asked in Report a Problem
Missing fonts in prototype - Interactive components

Hi, I created an interactive component that worked fine until one week ago (more or less). Now, when you hover on it the font changes and shows the message “Some missing fonts were replaced”

17983158
Scott McLean
Konstantin_Demblin
Konstantin_DemblinNew Member
asked in Report a Problem
fetch - How to access GitHub Enterprise

In an internal Plugin I want to upload svgs from Figma to Github.With Github.com that works fine, however, to make it work with our Github Enterprise account I have trouble.To check if the plugin can even connect to GitHub Enterprise, I use this reduced code:  However, I get the error notification “Failed to connect to GitHub Enterprise API”.Our GitHub enterprise is internal, accessible behind a VPN. I am running FIGMA with the plugin code from within the VPN, but I am thinking that this call I do might still come “from outside” and therefore cannot access the internally GitHub Enterprise? 

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Konstantin_Demblin
muradyousuf
muradyousufNew Member
asked in Report a Problem
Unable to load anything inside Figma

Unable to load anything inside Figma. All images in dashboard (project thumbnails) and images inside projects are not loading at all. Some plugins like Unsplash are not working as well. Unable to export screens as PDFs as well. Tried clearing cache, using a different PC, a different browser, a different network, to no avail. Just noticed, in the console in Figma, I'm getting a "ERR_NETWORK_ACCESS_DENIED". I'm not using any VPN and have tried connecting to a different network to no avail. 

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Gayani_S
Figmate
Hannes Hauwaert
Hannes HauwaertNew Member
asked in Report a Problem
Drag selection doesnt work in frames anymore

I just updated Figma today, and for some reason. in some frames that I work in I cant Drag select the objects anymore. None of them are locked and I can still click select them one by one.in other frames I can sometimes still drag select.If I rebuild the ‘broke frame’ in a new frame it becomes broken aswell. here is a video of the issue*Edit*There is a Huge Section just above these frames, when I zoom out more, I can select again.when the frame is too close to the section and zoomed in very close. issue happens againWhen moving the Fram further away from the frame everything works again  

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Hannes Hauwaert
marte.lara.raf
marte.lara.rafNew Member
asked in Report a Problem
High-upm pixel font doesn't align on grid

I’m working on a pixel font with a upm of 8100, so if I put the type size at 81 it should align perfectly with Figma’s pixel grid. This worked for all my other fonts, but starting from 6500 upm there is a small misalignment on the pixel grid that increases with each letter. So the first letter aligns correctly, the second has a small difference and the third even more.A pixel font with upm 6400 and set at size 64px aligns correctly on the grid, but a font with upm 6500 set at 65px doesn’t.The font’s pixels align correctly on other applications, so is this a bug in Figma?Close-up of the space between two A’s. The first A is aligned correctly, but the second A is not completely on the grid, it is slightly moved to the left.

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marte.lara.raf
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