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Hello! I’m experiencing inconsistent stroke colors in an interactive component instance.Component: “Inline btn”Variants: Inactive / ActiveInteraction: While hovering → Change to ActiveAnimated layer: Line → Line 5The line grows from approximately zero width in Inactive to Fill container in Active.Steps to reproduce: Create an instance of the component. Override the line’s stroke color to turquoise in both states. Switch variants manually in the editor: Active displays the assigned turquoise color. Return the instance to Inactive and start the prototype. Hover over the instance. Actual result:The line appears black instead of turquoise. Resetting the instance overrides makes it appear white.Expected result:The line should retain the assigned turquoise stroke color when switching to Active in the prototype.Already tested: Changing the transition from Smart Animate to Instant: the line still appears black. Detaching the stroke color style and applying a HEX color directly in Ina

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Hi! I purchased the file from the community, but I’m unable to open it. I keep getting the error: “You’ve made too many recent attempts. Please try again later.”I did open quite a few files previously, but I haven’t opened any files in the past dayHow can I access the file I purchased, and how long should I expect to wait for the restriction to be lifted?

I imported variables from one design file to another and remapped the variables. For some reason none of the ‘text styles’ show up when I select any text, as if they do not exist in the local variable collection even though they do. I do have the font installed on my local computer, so why would this be happening?I am encountering this problem on both the Figma app and browser versions. Also, the Figma app is the latest version.  

Hi, I'm having trouble downloading a local copy of my Figma Make file called "Build Portfolio."The problem:When I go to File → Save local copy, it just shows "Downloading contents..." and never finishes. The only options I get are "Cancel" or "Save partial file."What I've already tried:Tried downloading again several times on a stable internet connection Waited over 10 minutes without touching anything Made a copy of the file first, then tried downloading that copy — same problem Tried "Save partial file" — it opened in Figma Make, but the preview was blank and the code tab was empty, so it didn't actually save my work Checked if I could restore just one version instead of the whole history — but "Restore" just adds it back into the same file, it doesn't create a smaller separate copyWhy I think it's related to file size:I have another Figma Make file with only 47 versions, and that one downloads perfectly within seconds. My "Build Portfolio" file has 91 versions, and that's the one th

This has been happening the past 4 days and this really affects my work. Does anyone else have ever experienced these kind of errors? These only affect specific files, not all. Some files still load just fine, but others either hit one of these 3 walls, or stuck in an infinite loading state. The white state only appears on Browser (Im on mac) and the other two error states happen when I use the mac app.  

Hi, I’m looking to attend Config India. A colleague from my same company has a ticket but is no longer able to attend.Would it be possible for the ticket to be reassigned to me, with the required verification from both sides? Since we work for the same company, I can provide my company email ID and any other information required. My colleague can also confirm the ticket transfer and provide proof of employment if needed.I understand there may be restrictions around ticket transfers, but if Figma can verify that both the current ticket holder and I are genuine employees of the same company, would an exception or official reassignment be possible?Thanks!

Hi @Figmates, my issue is very urgent but I haven't received a human reply for 24 hours. Could you please help escalate my Ticket #2124794 ? Thank you! About my issue:Context: I reported an issue with font weights not rendering correctly on my Figma Sites website after publishing it on September 11. Although I have been using Helvetica Neue throughout the project for over a month without any font-related issues, all font weights, including Medium, Bold, and Condensed Black, are now being rendered as Regular Helvetica Neue on the published site. Solutions: I have already uploaded the required WOFF font files since the beginning of the project and have tried various troubleshooting methods including:Re-uploading the font and republishing the site. I changed the current font files from. WOFF to .WOFF2, yet it did not work. Checking the Figma Agents. Mine works totally normal after being forced quitted and reinstalled two times Checking the Figma version. Mine is 126.8.18 Downloading Figma

I’m experiencing an issue with Figma Motion that seems to have started recently.My usual workflow is:Select an object. Move the playhead to the point where I want the animation to start. Add a Position keyframe. Move the object to create the first movement. Move the playhead further along the timeline. Add another Position keyframe to continue the animation.The problem is that when I move the playhead to a later point in the timeline and click Add Keyframe → Position, the object immediately jumps back to its original/initial position on the canvas.This happens as soon as I click Add Position, before I even move the object.The expected behavior is that the object should remain at its current interpolated position, and the new keyframe should continue from that position.This makes it impossible to smoothly create multiple Position keyframes because adding a new keyframe resets the object visually to its starting position.I’ve attached a screen recording showing the issue.This behavior di

Hi Figma Community / Education Team,I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.The Support Loop: I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule). So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid d

I noticed that the custom font files on my published Figma Sites are no longer working as of this past week. My custom fonts were literally loading on Monday of this week and now my site is all default web fonts. Upon chatting with Figma AI Support, it said “Figma Sites does not currently support custom fonts, and published Sites support Google Fonts only.”Is this true? Is anyone else having this issue? Did Figma announce this change anywhere?Note: Figma Sites is giving me zero errors with my font files, the CSS simply isn’t reading them anymore. I’ve deleted and re-uploaded several times.

I can download the Figma file, open the loader, put Figma in the Applications folder (please note, I’m already doing this), then let it run the install. When the install finishes and I double click the app to launch it from inside the Applications folder, I get the error “The application “Figma.app” can’t be opened.”I trouble shot this as far as I could, even going into terminal and running a sequence of checks - here’s what that shows. As noted below, I am running Netskope and SentinelOne on a corporate computer. Initial installation:spctl --assess --type execute --verbose=4 /Applications/Figma.appResult: acceptedsource=Notarized Developer ID After launching Figma and allowing its download/update to complete:spctl --assess --type execute --verbose=4 /Applications/Figma.appResult: rejectedsource=no usable signature codesign --verify --deep --strict --verbose=4 /Applications/Figma.appResult:In subcomponent:/Applications/Figma.app/Contents/Frameworks/Mantle.frameworkcode object is not si

the series has 3 videosbelow is one exemple os the video without sound.https://www.figma.com/webinars/getting-ready-to-build-from-figma-video/

소속에 실수로 토핑이라는 것을 만들어서 결제가 되었습니다. 현재 구독 취소를 완료한 상태이며, 해당 소속은 사용하지 않았습니다. 토핑으로 생성된 건에 대해서만 환불 부탁드립니다.  (platformavengers’s팀은 지속 사용하고 있으니 환불하시면 안됩니다.)감사합니다. 관련 문의: (redacted by the moderator due to PII)

My team recently started using Figma motion and there’s quite a few bugs when it comes to the animation features. 1) the Y X axises seem to glitch and make the object’s position nudge back and forth when altered2) either that or it completely crops the art board of and skews and crops the whole composition.this is super frustrating & inefficient given that we are trying to migrate over our AE motion templates to Figma motion.It slows us downPlease advise!  

Hi, I’m an admin on our organization account and I’m trying to get Code Connect UI working. I’ve gone through the steps to connect to our GitHub organization and the admins there have confirmed that Figma is authorized and we select a specific repository. But every time I select Connect components to code, the window shows the green (or blue) Connect to Github button. I’ve been through that process several times. It seems as if Figma is not recognizing the Github connection. I had another admin user (also file owner) of our Figma team try as well, and they had the same experience.

Hi, I'm reaching out because I haven't received any response on ticket #2124861, opened 3 days ago. Our situation: the person who was the only admin/owner of our Figma team (Professional plan) left the company, and their email account was deleted. We have no admin left on the team, so no one can manage members, seats, or billing. I currently only have View/guest access with a pending Full seat request that no one can approve. This is urgent for two reasons: Figma is my main work tool and I'm essentially locked out of editing, and without an active admin the subscription will keep auto-renewing indefinitely with no way for us to manage or cancel it ourselves. I have the billing details needed to verify the account (card info and last payment info) ready to share through the proper channel. Could someone from the support team please follow up on ticket #2124861 as soon as possible? Thank you.

Just got charged 232 euros for a plan I checked multiple times and was already canceled. As far as I understood for over 6 months, this plan was already inactive and no privileges were assigned to me. I checked and this was the case in my team. Yet, I am now charged 232 euros. I need to contact the relevant department to ensure today's payment is reverted and the plan, which I thought was successfully canceled (no one has used it for over a year) is properly canceled this time.

Hi,I am still a bit shocked after discovering that my subscription went from Collab to Full seat, with the click of button to open an icon plug-in. I did not understand that it would suddenly upgrade my account, and on top of tap, slap on a 156€ bill (on top of my already paid annual 45€ Collab seat). I find it extremely scary that a tool created for designers are this misleading towards designers themselves. I’ve already escalated the matter and have been assigned a ticket, but I feel like I need to vent, as it’s a lot of money for a solo designer that’s currently hunting for a job. I cannot afford this and I truly hope Figma can fix this, as I never approved any further upgrade! It feels so weird to see the status: admin self-upgrade. Like I did not approve that, just by clicking ‘Continue’ on an icon plug-in, I landed myself a 156€ upgrade? Like it should not be that easy, obviously I am not the only one getting hit by this sneakiness. 

Changing dimensions on an object can sometimes be weird.In this example, I have a simple square 32x32, and if i’m trying to use math to change the size, it calculates wrong. Happens on multiplication and division as well. I don’t know how else I can explain it, watch the gif please. https://imgur.com/a/JAnbMnr

Hi, I have files in a connected project with another organisation. I do not see the skill feature in the chat. But in files in my own organisation, the skills feature is present.  

Hi,Images inside a published library component fail to load in consuming files. We have narrowed down a consistent reproduction.Steps to reproduce:1. In a library file, create component A with an image fill applied directly to its own layer. Publish it. This works correctly everywhere.2. Create an instance of A and replace the image in its slot (an image fill override on the instance).3. Wrap that instance together with other layers into component B, and publish B as part of the same library.4. In any consuming file, including a brand-new one, insert component B.Result: the slot image does not load, and we get "An invalid image or thumbnail was removed."Key observation: component A on its own always renders correctly, in every file. Only images that are referenced through an override on a nested instance fail to appear in consuming files. This suggests that assets living on a component's own layers are collected at publish time, while assets referenced only by an override on a nested i

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Hi,I want to transfer my ticket to another person in my same org. Please raise a ticket for the transfer of my ticket as soon as possible.Thanks