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Report a Problem

Experiencing issues? Report them.

  • 1,969 Topics
  • 5,276 Replies
1968 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

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S
Figmate
Simon ROUSSEL
Simon ROUSSELNew Member
asked in Report a Problem
Horizontal Scroll Issue in Figma Website

Hi everyone,I’ve been testing the new Figma Website feature and I’m running into a problem: horizontal scrolling doesn’t seem to work.Details: Scrolling only works with the mouse wheel — I can’t click and drag to scroll like I can in classic prototypes. I’m trying to create horizontally scrollable elements (like filter chips or even a full webiste with horizontal scroll), but it’s not usable in this case. Everything works fine in regular prototypes. Is this a bug, a current limitation of Figma Website, or maybe something wrong on my side (outdated version)?Thanks in advance for any help or insight!

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hilyaf
Jack Ieong
Jack IeongNew Member
asked in Report a Problem
Drawing tools no double click?

Double clicking should bring back the arrow cursor.

10
Jack Ieong
Renato Cunha
Renato CunhaNew Member
asked in Report a Problem
Issues with stroke elements in prototypes

Stroked elements (such as form fields) are not working in fill containers in responsive prototypes. The issue started on April 8th.

10410
Thomas Reem
Figmate
ProfessionalFrog
ProfessionalFrogNew Member
asked in Report a Problem
Downloading code produces blank zip file

Download code button in figma make is giving a blank zip file, title of project is “project” and has no slashes or periods.

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ProfessionalFrog
angelinaeliseikina
angelinaeliseikinaNew Member
asked in Report a Problem
recover deleted account on figma

Our Figma account was recently compromised. We have lost access, and it appears that the account was deleted by an unauthorized person. This account contained important design work.We kindly ask you to:- Help us recover the compromised account if possible, or- Transfer all existing projects and files from the compromised account to our new account.These files are critical to our work, and we would deeply appreciate your assistance in restoring access or migrating the content.Thank you in advance for your help and understanding.Best regards

1116
Celine_
Figmate
Gabriela Anjos
Gabriela AnjosNew Member
asked in Report a Problem
Figma desktop app is not launching, after update request

My figma desktop app is not launching (shows “not responding”). I was using it just fine, when it gave me a update request pop-up. I clicked to update, for which Figma desktop shut and nothing happened. Ever since I’m not able to launch it. I have reinstalled it, still the same. I’m using Macbook Air M4 2025 16GB.

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Gabriela Anjos
David_Galliford
David_GallifordNew Participant
asked in Report a Problem
Figma Sites - Preview and Fonts

When I use Figma Sites, fonts in the build view looks fine.But when I use Preview, some fonts default to arial. I’m using the latest version of Figma Desktop for Mac. Authoring View - Montserrat Semi BoldPreview - Changes to Arial Bold The fonts are loaded on my system.

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David_Galliford
vdekkernl
vdekkernlNew Participant
asked in Report a Problem
Why does the libraries unlink after a moving file to another project?

Is it true that after moving a file to another team and project the libraries are no longer linked? Or is this a bug. We have the idea that this did not happen before.

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vdekkernl
samdimauro
samdimauroNew Member
asked in Report a Problem
Bug: Absolute position element doesn't publish in the correct positon

As you can see I’ve pasted an absolute frame with fill color a gradient, in order to create a faded effect for a marquee. Although this renders well on the canvas and preview, once published this is what it shows:   This automatically resets to the correct position if I resize my browser window.Thanks for your help!

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samdimauro
Rob Dell'Aquila
Rob Dell'AquilaNew Member
asked in Report a Problem
Zoom (Z) on Mac app intermittently drags the content below

When holding the “Z” key down on the Mac app and dragging to select my zoom window, the Zoom tool intermittently drags the layer(s underneath. It does not Zoom into it.

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Rob Dell'Aquila
Marlon Rosa
Marlon RosaNew Member
asked in Report a Problem
Figma Buzz - Archive won't open

There is a problem in a file that I'm trying to open in Figma Buzz.Error ID: 2ab3d6c3dfed4cfba0079e2f00d7593b.Error ID: 195db4b6a8bd4323871d872da94a8566 

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Marlon Rosa
Zerui
ZeruiNew Member
asked in Report a Problem
Screen blinks while loading. Frame name glitches.

Frame name glitches https://drive.google.com/file/d/1r8t3xg_GkKsdYFKM7ln9QM2lfLUOc1W3/view?usp=drive_linkplz check the image and attachment link.

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Zerui
Antoine Simon
Antoine SimonNew Member
asked in Report a Problem
Figma Buzz - "Publish a template" button isn't working

Has anyone tried to publish a Figma Buzz template? Personally I have no feedback to the click on "Publish" button on the “Publish your brand template” modal, and I can’t find my template anywhere.Has anyone experienced the same issue?

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mariusdesigns
a.piskunov
a.piskunovNew Member
asked in Report a Problem
problem with text styles

Hello. I have this problem, text styles are constantly flying off in this file and line spacing is decreasing, while the root components themselves remain intact and if you go into the version history of the file, everything is fine there too. What should I do

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a.piskunov
freitag
freitagNew Member
asked in Report a Problem
Traditional Chinese text turned into Simplified Chinese after Copy & Pasting in Figma desktop app

Hi All,Not sure whats happening, but when I copied text from web page and pasted into my Figma desktop app, the text changed. This is happening randomly and hard to replicate.Here are the steps,Open Webpage Copy Traditional Chinese text Paste Traditional Chinese text Shows Simplified Chinese textThe randomness observed is, It doesn’t always happen Some pages are fine Some pages shows issues It takes a few days to show up

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freitag
Philippe_Duss1
Philippe_Duss1New Member
posted in Report a Problem
Figma Sites Bug: Preserving Scroll Position

Even when frames share the same name, like ScrollFrame/1 and ScrollFrame/2, and the 'Reset scroll position' option is disabled, the scroll position still resets when navigating back with a back interaction from one webpage to another.

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Philippe_Duss1
Ricardo_Desirat
Ricardo_DesiratNew Participant
posted in Report a Problem
Figma is super slow after UI3

HiFigma is now super slow.Just selecting and moving objects around has become a bad experience.This is major.Is it because of the thumbnails new feature (constant refresh)?Please allow us to turn it off.Thank you

484
Celine_
Figmate
Pankaj Patel
Pankaj PatelNew Member
asked in Report a Problem
The icon in the comment box is not visible in the Figma desktop app

The icon in the comment box is not visible in the Figma desktop app.  

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Pankaj Patel
Steven Hoang
Steven HoangNew Member
asked in Report a Problem
Lost Access to work email so I cant log in

I cannot access my Figma account that was under my old work email address because they deleted it without telling me.

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y_toku
Figmate
Oleg Postnikov
Oleg PostnikovNew Member
asked in Report a Problem
Lack of AI prompting features on the education account. Can't activate AI functions in Design Figma

Hello! I’m using the latest version of Figma on my education account and have activated AI, but I don’t see the AI prompt in the toolbar for creating prototypes, designs, or suggesting auto layout. Does anyone know why these features might not be available?

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J
Figmate
Sean_Sands
Sean_Sands
asked in Report a Problem
Issues with overrides on instances

Hey all, I’m having a particularly annoying issue when dealing with overrides on instances. I have a few basic components that make up the entirety of a navigation component. All of the names are the same between each component, object, nested components, etc. so overrides should be retained. Nav Item Nav List Group Nav List Sections Each of these use that first Nav Item component to make it. They all have the same exposed props/overrides and as far as I can tell, as I built these components fresh after my previous build showed the same issues, all layer names are identical between nested instances and thus should retain overrides. When using these to make my Left Nav component, the instances in the left nav component group shows all the overrides made in the properties panel. As you can see here: However, when I make an instance of that left nav component, those property overrides no longer are retained in the properties panel despite still showing the override content visually.

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Paul_Lyons
Dhwani Shah
Dhwani ShahNew Member
asked in Report a Problem
How to hide horizontal scrollbar in Figma Sites?

Hello Everyone!I’m using Figma Sites for my design portfolio and added horizontal scrolling to a frame. It works, but when I preview the site, a horizontal scrollbar shows up, and I want to hide it for a cleaner look.Here’s what I tried: Set the frame to horizontal scroll under overflow behavior Tried to look for an “On Drag” interaction to make it feel swipeable — but it’s not available Thought of using arrows + variants, but that’s a lot of work and not ideal Is there any way to hide the scrollbar in Figma Sites? Or any better workaround?Thanks!

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Dhwani Shah
chriskuhrt
chriskuhrtNew Member
asked in Report a Problem
Tags in older community files aren’t getting recognized anymore?

I’m trying to update some files. Apparently the old tags aren’t getting recognized? Two weeks ago it worked. Did Figma break some things regarding the big updates? Aren't you writing test? ;P Or am I doing something wrong here?  

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chriskuhrt
senurich
senurichNew Member
asked in Report a Problem
Bug: Adjusting one of the dimension of a scaled instance in the right panel changes the other

Steps to reproduce: Create an instance of any component. Apply a scale transformation to it. Modify one of its dimensions in the right panel. Observe how the other dimension changes.  

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senurich
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