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I don”t know what to do, I have a paid account and the figma app is not loading… a couple of days I updated my laptop but it was working ok, please help me I have work to do….   

Dear Support Team,I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid.My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message stating, “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” I am unable to submit my request again.Figma is saying to connect with SheerID, but SheerID is not responding.Thank you 

Hello, I’ve been working on a website prototype in Figma Make. This morning, when I opened the Figma app to continue working, I was greeted with an “A Little Help” message and a button labeled “Fix for me.” I’ve seen this before and it usually resolves the issue, but not this time.When I click “Fix for me,” the file reloads, but the preview still doesn’t display. I’m immediately met with the same prompt again. On one occasion, after clicking “Fix for me” more than 10 times, a version finally loaded, but it was clearly not my work. It was a severely diluted, butchered version that represented maybe 1% of the actual project. ^ The preview thumbnails are also empty now. I’ve tr

Hi. I purchased an annual Pro subscription yesterday, but unfortunately it was applied to the wrong workspace. Is it possible to change this?

I want to verify myself for Figma, but every time I try, a website or pop-up appears saying “Verification Limit Exceeded”. The problem is, I need Figma for my vocational school, which makes the whole thing a bit problematic.I need help.I am grateful for any help I can get.

I have a pending order on my credit card.  The billing was supposed to be managed by my previous employer ABS (American Bureau of Shipping).  I am no longer with the company and I am being billed for this service.  Please cancel it right now and stop billing me.Invoice ID: in_1SsME5IvcqWR3dFDcMN1YX00Team: lamorris's teamStart: Jan 22, 2026End: Feb 22, 2026Total: $21.32 USD

need to change my account email address. its not working. the link i get in my new email says "sorry your link has expired or is malformed."

Hello, I'd like to switch my team to the Free plan from the Edu plan but keep my personal account on the Edu plan.

Any time I click outside of the library panel, the window closes. It’s extremely annoying! This is only happening in the latest Figma update. Other teams I’m in that haven’t received the update yet don’t have this problem.

My components with "while hovering" and "while pressing" variants (and interactions) are reverting back to the default values and icons when I'm interacting with them. I've tried viewing the prototypes within the Figma desktop app, as well as on Firefox, and on either cases this issue persists.Weirdly though, this only happens if I'm logged into Figma. If I view the same prototype in Private/Incognito browser window, this issue doesn't occur.Figma Version: Figma Desktop App version 125.11.6Operating System: MacOS Tahoe 26.1Preview: 

Dear Figma Team,I recently noticed that the properties of an instance used in different files are behaving incorrectly. This affects both the design view and the prototype view.The master component was created with various properties:· Enter a certain text· Display icon or not· Interaction from default state to hover, etc.This master component is part of a component library that is used consistently in other Figma files. As soon as changes were made to the library, they were published and subsequently also applied to the files in which they were used. This ensured that they were always synchronized.Until now, there were no problems when, for example, text was adjusted or icons were shown or hidden within the instance in the file used.However, this is no longer the case, and when changing the state, for example, the corresponding state of the master component from the library is displayed instead of the previously adjusted instance

 Hello, I've lost several files I've worked on for a long time.It's also important for my executive manager to see them, along with the execution timeline. I hope to recover them soon.

I am a student at Colorado Mesa University but my verification keeps getting declined. I submitted the exact same proof of education as my class mates but I got declined while other classmates got accepted. I received this message, “Thank you for uploading your documentation for confirmation. Unfortunately we were unable to confirm your status” three times.  I contacted SheerId about my problem but never received a response. I was told by a classmate that SheerId wasnt able to help him and he recommended I came here.  

The file I am using with Figma Make is stuck, I keep getting this message: Something went wrong. (Try Again) Request ID: 5fa1baa9-f55a-4c79-8749-2e053f8b7f08. I’ve already: logged in and out of my accountcleared the cache&logged in using an incognito browserHow do I get out of this loop and continue working on my file?  

Hello Everyone!I am having a strange issue, so my day to day task involves screen recording Figma Prototypes using Loom Desktop App, but the issue is the screen recorded final output video doesn’t retain the gray shades of the UI in the prototype, so everything looks bright white, no gray shades etc.It records things outside figma just fine, only figma UIs are this way.If anyone can help me to understand what the issue is and how to solve. thanks

Hello,I have been using Figma with my Apple ID email. However, I recently changed my Apple ID to a new email address and no longer have access to the inbox of my previous email address.Currently, when I attempt to log in, Figma sends a verification code to the old email, so I am unable to complete the login process.Please let me know if any identity verification steps are required. I will take immediate action to provide whatever is needed.Thank you.

Hey everyone!So, I am facing a vry weird issue, I have to take live websites screenshot and stack them to make it look a full website(mobile view). In design canvas they look flawless, there is no visible indication of different images (because I am using dev tools to take full page screenshot).Now the issue is when I open the prototype view of same website, it shows black division between all images.(I am using autolayout and in design view everything look flawless).If anyone can help.There is no visible divider or space below Total in design viewIn Prototype view, it gives black lines between every separate image 

Hi Figma team,I am posting here because I have not received a response to my support ticket (#1691072) for 3 days after my escalation request.Summary of Issue:December 14, 2025: I subscribed to Professional Dev Seat (Annual) and paid $154.08 USD (Invoice V2PPET0U-0001) December 19, 2025: My seat was upgraded to Full Seat without my knowledge or consent January 14, 2026: I was charged an additional $50.65 USD (Invoice V2PPET0U-0003) Critical Issue: The receipt shows my plan changed from Annual to Monthly — I never authorized this changeWhat I requested:Downgrade back to Dev Seat Keep my original subscription period unchanged I am even willing to forgo the $50.65 refundFigma's response:

Hello Figma Support,I am transitioning from a Bootcamp student to a University student (Chittagong Independent University, Spring 2026).I previously held the Education plan for the Google UX Certificate on an old account. I have now created this new account to continue my studies for my 4-year University degree.The Issue: I am trying to apply for the Education plan on this new account, but the SheerID auto-verification is failing. I have my Official University Admission & Billing documents ready to prove my status.Could a support specialist please contact me or help me verify this new account manually?Thank you!

We have a mock website built in Figma Make that contains multiple interactive graphs. As of this afternoon, all the graphs stopped displaying properly and only show white/blank space. Figma Make is telling me there is an issue with Recharts but nothing it tries is fixing the issue. Was this caused by the update today? How can we bring back our graphs? 

I keep getting this message:“We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”But I had already verified my school email with FIGMA but whenever I use FIGMA I am still on the free version. When I click on free to upgrade to pro, I don’t see a education plan at all. 

Hi Figma Team,I am experiencing a critical issue where all my Figma Make files have suddenly stopped working. The preview crashes immediately upon loading with a white screen or error message.This seems to be a deployment regression on your end, as it affects multiple files that were working perfectly before.The Error: The console throws a React Router v6 error stemming from makeproxy-c.figma.site. It seems an undefined component is being passed to your router configuration.Stack Trace:Error: [undefined] is not a <Route> component. All component children of <Routes> must be a <Route> or <React.Fragment> at invariant (react-router-dom.js) at createRoutesFromChildren (react-router-dom.js) at Routes (react-router-dom.js) ... Source: https://app-7rewowbl35pf7ves4z6mxxdyr7d3zoduh36vgxqfkug7i6yt7ncq.makeprox

Hi everyone,I’m using a personal Figma account. Recently, almost all of my Draft files disappeared from Drafts.They are not in Trash and don’t show up in Search (including is:unassigned).Some files can still be opened via direct links, but they show this message:“This is an unassigned draft file. Ask any admin to move it into a different project.”All of these files were created on my account.Important context: shortly before this happened, I transferred ownership of one team to another person. That team only had a few files I don’t need. All missing files were personal drafts, not related to that team.Questions: Has anyone experienced personal drafts becoming unassigned like this? Is there any way to