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i would like to refund pretty please. because i don’t think i gonna need that much[redacted by moderator to remove personal information]

I recently logged into my Figma and it shows I’m on the Education plan but I'm not sure what is the expiration date. I read that it lasts for 1 years, but is it possible to know the exact date as I don’t want to suddenly get logged out from my school project while I'm in the midst of it. 

Hi, I’m trying to import some .fig files and am getting an “Internal error during import” message whenever I try to import them. I tried importing on both the desktop app and the browser version and get the same error each time. Any help would be greatly appreciated!

I am getting a message that says “Library assets may need to be republished for modename mode to show.” There is also a little icon next to the mode name in all of my files when selecting a palette mode. We use a single design system file that has all of our variables and the other palettes don’t seem to have the same problem. The error message is not very helpful and I have cleaned up all of the files and resolved everything I can find but this message never goes away. Can anyone help me understand what is going on? I have included a couple of images as an example of what I am seeing.

Hello,I subscribed to the Pro plan in March 2026 and only agreed to a single $21 charge for that subscription.At the time, I collaborated on just one Figma file with one friend. After that, I was unexpectedly charged $43 in April and $52 in May. I was never clearly informed on the Figma website or through email that my account would be upgraded or billed for additional plans or seats.These charges appeared on my bank account without any prior notice, authorization, or transparent explanation from Figma. I only became aware of them after reviewing my bank statements. Based on the pricing information available to me, these amounts do not add up, and I do not believe I consented to these upgraded charges.Charging customers for upgraded plans without clear disclosure or consent is extremely concerning and feels deceptive and unauthorized.I am requesting: A full breakdown of all charges applied to my account An explanation for why my account was apparently upgraded and billed without noti

Hi,I have a figma EDU plan that I believe might have momentarily lapsed earlier this year. I just noticed on my credit card statements that I’ve been charged $20/month by Figma Inc since June 2025, but I’ve received no billing statement info at all via email, and I can’t seem to find a way to cancel or view my billing statements anywhere in Figma. I’ve tried contacting support but AI chatbot won’t let me talk to a real person since I have an EDU account. Can someone help me figure out how to cancel these charges? I’m out over $100 for something I never signed up and was never notified about.Thanks

Hi Figma team,My plugin “TransEasy” has been stuck in review for around 30 days, and I haven’t received any rejection email or additional feedback yet.This is my first published plugin, so I’m not sure whether:- the review queue is currently delayed,- there are missing requirements,- or if something may have gone wrong during submission.The plugin is a simple translation tool for selected text layers.I’d really appreciate it if someone could help check the review status or let me know whether I should resubmit a new version.Thank you!

Hello, I submitted a plugin for review on 25th of april and got no feedback or anything by now. In my community review mail from 1st of Mai the plugin was already listed with a couple of views but in my account it is still in the review status. Can somebody help me? Did I missed an email? thank youuuu

Hello FIgma support.Starting this morning I’ve been trying to access Figma with my work email and every time, I get the 422 error message. I have tried uninstalling, turning on and off, reseting, and the same message appears. I need help with this. Thank you!{"error":true,"status":422,"message":"User [redacted by moderator to remove personal information] cannot join the org - they are deprovisioned","i18n":{"id":"auth.error.cannot_join_org_deprovisioned","fallback_text":"User [redacted by moderator to remove personal information] cannot join the org - they are deprovisioned","params":{"EMAIL":"[redacted by moderator to remove personal information]"}}}

Hello Figma team,I hope you're doing well.My plugin Inkling has been under review for more than half a month now, and I haven’t received any updates during this time. As far as I understand, this is quite longer than the typical review timeframe.I completely understand that there may be a high volume of submissions, and I truly appreciate the work your team is doing. However, I would really appreciate any update on the current status of my submission, or guidance if there’s anything I should address on my side.Thank you in advance for your time and help.

I’ve tried contacting your sales team via the contact form but haven’t received a response so far. Some of my colleagues have also reached out and haven’t heard back either.Could you let me know if there’s an alternative way to get in touch, such as a phone number or direct email address?

My plugin id:1631527980421469525Thank you for you review

As of the last update, when you use the “Remove Background” tool, it deletes the original, whereas it used to just hide it. Using both versions to create a new image has been a major part of my daily workflow.If I start my duplicating the image, and only removing the background on one layer, it combines all layers into the result.Is there a way to restore the original functionality? Is anyone else experiencing this, or just me? Is there a workaround?

I can't find my Figma file. I worked on it last time, but I can't find it in my files or in deleted files. How can I recover it?Notification: Hmm, we couldn't find it... This file may have been deleted, moved, or become unavailable. Try contacting the owner of the fileI am the owner of this file from a second account. I can't find it. Please help and recover it!Link: []Best regards, Yuan

I created a banner using Figma Site with a video background and a text with a video fill as well. It would look like this: (don’t mind the CTA buttons) Problems:the video in the text would not start, it would just be a static image. while the video background would play in preview. if I added Inner Shadow that shadow would not register at all on preview. After some tinkering, the text would not even show up in the preview at all.Video Settings are on default:Autoplay - onLoop - onShow Playback controls - offMute - onI’m stumped in trying to troubleshoot this. Anyone has an idea I can try? Also, I have paid account.

Hello ,I need help understanding a recent charge linked to my Professional Team subscription (“asma’s team”).I cancelled my subscription before the renewal date, yet I still received a new invoiceWhat is confusing to me is that the billing period on this invoice is the same as the previous month’s cycle, rather than a new upcoming month.At the moment, my team is also showing as a Free Starter plan, so I do not understand the classification of this charge or what exactly it represents.Could you please clarify: Why this invoice was issued even after I cancelled the subscription Why the billing period matches the previous cycle instead of a new one What this charge is for, since my team is currently on a Free plan I would really appreciate a clear explanation of what is happening with my account and billing status since i do not have accses to it.Thank you for your help.Kind regards,Asma

Please help😣 

When u add gif in figma site it loads in preview but when you publish its not loading

When I’m adjusting an image’s exposure, contrast, etc., the “shift” and “arrow” buttons are no longer functional. This makes it difficult to fine-tune an image using only the arrow. Is this a bug? (I was able to do this in the past). I checked a similar question two years ago, but there was no solution, so I am asking again. Previously, a single button click was sufficient, but now you must hold it down or switch tabs to make detailed adjustments.

Hello Figma Support Team,I'm reaching out regarding an account issue that occurred during an email migration, which has resulted in my account being suspended and my projects becoming inaccessible.Here's a timeline of what happened:1. I had a Figma account associated with [redacted] (a corporate email from my previous employer).2. After leaving the company, I transferred this account to my personal email: [redacted] . I updated all credentials — password, authenticator, and billing information.3. Shortly after, the new owner of [redacted] .team needed to register a new Figma account on that email. Since it was previously associated with my account, this was apparently handled through Figma Support.4. Following this process, my account at [redacted]  was suspended and I am no longer able to log in. All of my projects have disappeared.I've been in contact with the current owner of [redacted] .team, who confirms they also do not see any projects in their account and, importantly, does not

Hello, I am pretty new on Figma and I am learning via online course.I just started with the topic smart animate and I tried to animate an arrow that is fading in. It works, like I follow the both rules, have the arrow on two different pages (included) and also they both have the same name. It works fine, but as soon as I try to change the design of the “start” arrow a little bit, let’s say it is bigger than the “end” arrow so that it sizes down, the animation doesnt work anymore. I hope you understand my problem… maybe someone has an idea here? Arrows both have the same name, they are both imbedded on their appropriate layer page.The grey to black fade in works, but not the change of the form, as soon as I change the form of the left arrow, the animation doesnt work anymore.  

Hello, my Figma Make project has been unable to load properly for almost a week.The screen keeps staying on a blank page with a loading indicator in the middle. There is also a message at the bottom saying, “Live preview loading, interactions may not be saved,” but the content still does not appear even after waiting for a long time. The Publish and Share buttons in the top-right corner are still visible, but the main preview area cannot load at all.I have tried waiting and checking multiple times, but the issue has not improved.

Hi everyone,I need help with an upcoming charge for a Dev Mode seat that was added by mistake.Situation: A Dev Mode seat was accidentally activated in our team settings. I noticed it immediately and downgraded the user back to "Viewer" right away. However, I see an upcoming monthly invoice scheduled for May 30, 2026, for this seat.The issue with Support Bot: I tried to resolve this through the automated support assistant, but it requires an Invoice Number. Since my invoice is still in "Upcoming" status, it hasn't been assigned a number yet, so the bot cannot process my request.Details: Team: di.gladky's team Charge: 1 Dev Mode seat (already removed) Invoice Date: May 30, 2026 Can someone from the Figma team help me cancel this pending charge or adjust the invoice before the payment is processed? 

Hi Figma Support,I was unexpectedly charged for 4 editor seats on my team several hours ago. I did not intentionally add these members as editors — they were upgraded automatically without a clear warning in the UI. I have already canceled my plan and downgraded these members.Since this was an unintentional charge that I corrected immediately, I would like to request a full refund for these additional seats. 

Hi Figma Support Team😶I previously submitted a request through the Help Center (#1881810) regarding an accidentally added editor seat, but I haven’t received any response yet, so I’m following up here as well.The extra seat was removed immediately after I noticed it. I only intended to keep my existing single Professional plan for personal use and did not mean to add any additional paid editor seats.I also noticed that the upcoming monthly invoice scheduled for May 22 still includes the additional charge:Seat updates – $12.67Could you please review my case and update the invoice before the payment is processed?I would also appreciate any help regarding the refund request for this unintended charge.Thank you for your assistance.