Solved

I’ve tried many times to verify my student status, but it didn’t work. I received an email from SheerID asking me to “finish everything,” but when I click the button, it says: “This verification has expired. Please submit a new verification.” When I try to verify again, it says I’ve exceeded the limit.I thinking it’s because I clicked the link only a few days later and the time expired. 

Hi, I am having trouble with my pupils. It says “an admin needs to update seat”, how do I do this as I can’t see anything about seats in the Admin tab. Can you help? I am a teacher for Highland Virtual academy so my pupils have various school address, not all @portreehigh.

I previously had a Figma account registered with my old company email address . Unfortunately, I no longer have access to that email since I’ve left the company.After the recent Figma update, the login process now requires an access code sent to the registered email. Because I can’t receive that code, I’m completely locked out of my Figma account.As a result, I’ve lost access to all my design files and projects, which are critical for my ongoing work. I urgently need access to these files or a way to transfer them to my new email address.Your help would be greatly appreciated — this is very important for my work.

Hello Figma Team, I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID. Here’s what happened: I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed. As a result, I received “We were unable to confirm your identity”, with no explanation given. Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step. Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book. SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they

Whenever I use the Glass Effect, I encounter the same problem. I create a frame, fill it with a color, and adjust the opacity. However, unwanted lines start appearing, even if I convert the frame into a component. This issue occurs every time, and I would like to understand the reason behind it and how to fix it.

Since the last update, it’s impossible to copy and paste the image fill, into another component.I’m working with Auto Layout and I used to be able to select the fill > copy this > open another component > select the fill > paste.This doesn’t work anymore. It’s a feature I use all the time. Does anybody else experience this?

Hi,I’ve been trying to verify my student status for the Figma Education Plan through SheerID, but I keep running into issues. It first said “We’re unable to verify you using the information submitted,” and now it shows “Verification limit exceeded.”My college doesn’t provide official student email IDs — we use Gmail accounts for everything. The problem is, all my classmates got verified using the same kind of Gmail accounts, but I still haven’t received access. Now my Figma files are locked, and I can’t continue my classes or portfolio work.I’d really appreciate it if someone from the Figma team could help me reset my verification or restore access to the Student Plan.Thank you so much for your help.

У меня нет кнопки сменить имэйл 

Hey Guys I had accidently added my educational plan on a different account but then i delete that account so that I can apply it on a diffrent account, but no use the same error again.  

I have several component with linked Variables to the selected Theme on the page. Even if I have the linked variables matched to the selected themes there seems to be a bug where sometimes the linked variable will not update to the proper theme when I switch the page level theme. Some of the components update fine, others will not. I’m not sure what causes this but it’s confusing and frustrating. 

Anyone else have way too many tabs open in figma and accidentally close one when navigating between them? As far as I can tell there’s no way to get tabs back when closed by mistake. If you view the file first it’s easy to get it back with “sort by last viewed” but not if it was closed without opening first. 

Dear Figma Support Team,I hope this message finds you well.I’m writing to request your kind assistance in restoring one of my project files that was deleted after my Figma Education Plan expired. I was the owner of the file, and I wasn’t aware it would be removed once the plan ended.Here’s the file link for your reference:👉 https://www.figma.com/design/TpKv2SkFfCEtjkIJWtclvH/HYPELIFY-For-Dev?node-id=1237-5572&t=ZL5TRrZoFpRFritK-4This file is very important for my ongoing work, and I would be truly grateful if you could help me recover it or provide any possible way to retrieve its content.Thank you very much for your time, understanding, and support.I really appreciate your help and quick response on this matter.Warm regards

When trying to open a Figma file, which is my portfolio, I'm getting a message: You can’t access this resourceContact the owner, an admin, or support for assistance.Can you help me gain access back to my file?

Hi Figma Team,I recently upgraded my team to a Professional plan and successfully paid for the first month. When I was about to renew the subscription for the next month, I noticed that a viewer account in my team had automatically been assigned a Dev Mode seat, even though they only had viewing access. I immediately removed that seat, but the billing page still shows a charge for that user (along with my own seat and another one). I don’t want to pay for those extra seats since they were never intended to have Dev Mode access. Could you please help me remove these unexpected charges and ensure only my main seat remains active for renewal? Thanks in advance for your help! 🙏

Hi Figma Support team,I hope you’re doing well.It seems that my Education Plan has been verified for the wrong Figma account.Here are the details: Correct account that should be verified: (redacted by the moderator due to PII) Account that was mistakenly verified: (redacted by the moderator due to PII) Could you please help me transfer or correct the Education Plan verification to the correct account (redacted by the moderator due to PII)?Thank you so much for your help!Best regards,

Hi,I recently ran into a bug with the Wacom tablet while using Figma since the last update. On the video below you can see the issue:When I select the square with my trackpad, only the object is selected.When I select it with a pen, it acts as a 'double-click'', entering anchor edit mode.Is anyone experiencing the same issue?I tried solving this with forcing a custom 'right-click’ binding for a single click in the Wacom Centre, but was unsuccessful.Other software behaves normally. Running on Windows with a Wacom One.  

Hi , since 2 days now my figma make AI is completly bug , when i ask him to do something he keep going back to something i asked him  hours before and before solving the problem i ask him to solve he keep answering to another prompt and get stuck on it , he don’t want to do another thing even if he show that he is answering to the new prompt , at the end it show the file that have been modified but its the wrong one its show me the modification on the prompt he is stuck on it.I don’t know what to do im completly stuck i build my company website on it and now i can’t do anything im working 12 hours a day on it and im at the 800+th version of it 

Hi everyone,I’m having an urgent issue and would really appreciate some help.My Figma Education plan recently expired, and since then, my only team has been locked. I’ve already deleted all other teams (I now have just one single team), but I still can’t create or access draft files, and the team hasn’t unlocked even after several days. It seems like the system still treats my account as if it’s over the free plan limits, even though I’m well within them now.Has anyone else faced this? Or could someone from Figma Support please look into this? I’m completely blocked from working right now.Thanks so much in advance!

Hi there, I'm currently using the Educational plan on Figma and working on projects with Figma Make and Sites. I'm trying to connect an external domain to my site, but I haven't been able to do so successfully.Is domain connection supported under the Educational plan? If so, could you please guide me through the correct steps or let me know what might be causing the issue?Thanks in advance! 

Hey ​@Tom Reem So i got mail regarding the Prompt-to-edit alpha test and it says I will be added to a dedicated slack channel for the same. But I couldnt find any email or link or ways to enter this channel.May I know how?

Initial StateEnd StateHello all,I’m turning to you as experts and hope you can help because AI didn’t! :-) I’m trying to create a dynamic prototype that would allow me to get from Initial State to End State.Initial State:List of 1-N On/Off toggle buttons.End State:Random buttons (could be any amount) are clicked and activated to ON state The randomly clicked buttons show up at top right. (don’t have to be black) Ideally, if I click the green selected buttons again, the buttons at the top right would disappear.I’m wondering if this is possible using Variables and Conditions without doing the interactions with some “fake” overlays and hard-code everything.Each button is a instance of a button with the animated states inside.So far, I can’t figure out even where to start exactly.Any help or pointers would be greatly appreciated! Thank you.Alex

I can’t see beyond a certain point in the Layers panel, the layers seem to be hidden by an invisible limit, which didn’t exist before the new update to the Layers panel. I can’t edit the layers because I can’t see them, and the focus interaction doesn’t work either. 

The designs within Figma are bright and pop, but after converting to HTML and using the same hex codes they look faded and washed out. Is there a workaround? Is this related to color profiles? Left shows Figma, right shows HTML. Note the background colours and fonts don’t look as bright Help!! Just looking for the web to pop like the figma designs =)

Hi everyone 👋I previously had access to the Figma Education Plan through the Google UX Design Certification on Coursera. I’ve now completed that program and I’m continuing to grow my portfolio while transitioning into UX design. When I tried to re-verify my Education plan this week, it asked me to be verified by a bootcamp admin. However, I/m not currently enrolled in any bootcamp or full-time program. I emailed education@figma.com twice but I haven’t received a response yet. Is there any alternative way of independent leaners or recent graduates to get verified? Even a short extension (6 months) would be extremely helpful for my portfolio projects and career transition. Would really appreciate any guidance🙏Thank you!Anuradha Singal(redacted by the moderator due to PII)

When I open any Figma file in the browser, it takes a long time to load. The same issue occurs in the desktop app. I’ve tested on multiple devices, and the problem is the same for all files. I’m located in Asia (Bangladesh). Could you please advise how I can fix this issue?