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As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show conte
Have a question about using a Figma product? Unsure if you’re running into a bug or expected behavior? Wondering how others might solve a specific problem in a Figma product?You are in the right place! 😉 Note: If you encountered a bug and want to report it, please use the category Report a Problem. Guidelines Please do a search first Before creating a new topic, do a search to make sure it hasn’t already been asked by another member of the community. One topic per question If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual question you have. Review and use the pro tips Make sure to follow the pro tips below (click “Show content”) when creating a new topic. Please write your topic title as a question (if possible) — this helps with search Specify which Figma product your question is about - you can use the tags for that too Give as much context as pos
Hello in the lesson today using auto layout my resultbis different from that of the tutor.How can i get this correctly
I’m currently using a verified Educational account on Figma, and I wanted to kindly request access to the new Figma Agent and AI features.I’m a UI/UX and Product Design student, and I spend a lot of time learning design systems, product thinking, and modern workflows inside Figma. After seeing the new AI updates, I’m really excited to explore how these tools can improve my learning process and help me grow as a designer.A lot of students like me are trying to stay updated with the future of design, and having access to Figma Agent would be incredibly valuable for learning, experimenting, and understanding AI-assisted workflows in real product design environments.I would really appreciate it if my educational account could be considered for access, even as part of a beta rollout.
I’ve been working on a project with a fairly large design system, and I’ve started noticing that Figma becomes noticeably slower when switching between pages, opening component properties, or searching through assets. The file itself isn’t extremely complex, but once there are hundreds of components, variants, and styles, the overall workflow starts to feel less responsive.I’ve tried reducing unnecessary layers and organizing components into separate pages, but I’m still seeing occasional lag. I’m curious whether this is mainly related to the number of components/variants in a file, or if there are other factors that affect Figma’s performance.For those working with large design systems, what have you found makes the biggest difference in keeping Figma responsive?
Figma Motion is an amazing addition, and the API support is quite impressive considering it's still in beta. In particular, the ability to add keyframes manually is a great feature.However, I was disappointed to find that there's currently no way to add a keyframe at the current playhead position. This significantly limits the usefulness of manual keyframing workflows. It would be extremely helpful if you could either expose the current playhead position through the API or provide an option to insert a keyframe directly at the current playhead position.Additionally, "Rotate at Origin" is an essential part of Figma Motion's functionality, but as a plugin developer, I cannot support it in my plugin because this information is not exposed through the API.Please consider adding support for both of these features, as they are very important for plugin developers and would greatly improve the capabilities of the Figma Motion ecosystem.
I’m not sure if this is a bug or just the current logic for Make, but I wanted to flag an issue with how the interface handles credit limits.Currently, once a user runs out of AI credits, the entire prompt box is disabled—including the Point and Edit option. While I understand the need to gate AI-generated features, Point and Edit allows for manual changes that don’t actually cost credits. By locking the whole box, users lose access to manual text editing and the ability to jump directly to specific code views.The Request: If this isn't a bug, could we treat this as a feature request? It would be great if the Point and Edit mode remained active even after credits are exhausted. This would allow users to continue making manual updates and navigating the code without being completely locked out of the workflow.
Hello Figma Support Team,I'm seeing a recurring charge on my credit card statement from Figma that I cannot identify the source of. I don't recognize which account or email this is linked to.Charge details:Amount: USD 19.80 (KRW 29,814) Transaction date: 2026-07-19 Approval number: 691909 Card used: ending in 878 Merchant location: United StatesCould you please help me identify:Which Figma account (email address) this card is registered to Which team/plan this charge belongs to How I can locate or access this accountI'd like to review the subscription and cancel it if it's no longer needed, or dispute it with my card issuer if it's not something I authorized.Thank you for your help.Best regards,Solgyu Park
I have a header in my web application with a search icon. When the user clicks the icon, the search bar should expand from right to left.The problem is that the animation works, but the expanded width is incorrect. I've built this type of expanding search bar many times before and never ran into this issue, so it's strange that I can't figure out what's causing it now.I've already tried setting the constraints to Right + Top and Right + Bottom, but neither produces the expected behavior.P.S.: It works well when I manually expand it in header component, it’s just the prototype where it just doesn’t workComponent set Header Prototype
Hello Figma Team,My Figma account was suspended unexpectedly, and I can no longer access my important design files.I have already submitted a support ticket and provided all the requested information, but I have not yet received a follow-up response.There are important project files in this account that I urgently need access to.I understand account-specific issues cannot be resolved on the forum, but I would greatly appreciate it if someone could help ensure my support ticket is reviewed.Please help resolve my issue as soon as possible. This account contains all of my important UI/UX design projects and client files, and I am unable to continue my work without access to them. Without access to these files, I could face serious professional and financial difficulties. I would be deeply grateful if someone could review my support ticket (#2051830) and help expedite the resolution of my case. Thank you for your understanding and support.Support Ticket: #2051830Email: [Redacted by moderat
Hello,I’m contacting you regarding an urgent billing issue with my August payment.On August 6, my upcoming invoice showed an AI credit update charge of $193.55. However, on August 9, I was actually charged $498.91, which is significantly different from the amount shown on the invoice.I had also cancelled the Professional Plan for August, but the August charge appears to have been included in the payment and the Professional Plan was reactivated.I have already contacted support by email regarding this issue. The $498.91 charge is incorrect, and I need this issue to be reviewed and the incorrect charge refunded.Could you please confirm:Why the amount changed from $193.55 to $498.91 Why the August Professional Plan charge was included despite my cancellation The process and timeline for correcting the charge and issuing the refundThis is an unexpected charge of $498.91, so I would appreciate an urgent review and response. I have already sent an email but have not yet received a response.
Hello Figma Support Team,I hope you are doing well.I would like to kindly request access to Figma Agent for my account. As a product designer, I am interested in using this feature to support and improve my design workflow.Could you please confirm whether Figma Agent is currently available for my account, workspace, region, and subscription plan? If access requires any eligibility criteria, waitlist enrollment, or additional steps, I would appreciate your guidance.Thank you for your time and support.Kind regards,Mohammad Talebi
I have a button (Component A) that uses variables in a nested component (Component B).Padding and Min-height in the nested component are variables, because we have more than one brand and they use different paddings and button heights The button has 36 variants; 3 Types (Primary, Secondary, Tertiary), 4 States (default/hover/pressed/disabled) e 3 surfaces (default/inverse/brand).Issue: When I change the Variant of the Nested Component, it completely ignores the variables used in the variant: This only happens when it’s a nested component. Otherwise it works as expected.I really don’t want to add variants for every size (XXL, XL, LG, MD, XS & XXS) , because that would be 216 variants to keep track of, instead of 36.
I recently subscribed to the Figma Professional plan, primarily to use Figma Make AI. As part of my subscription, I received 3,000 AI credits.However, I am extremely confused and disappointed by how quickly these credits are being consumed.Here is what happened: I created only 6 design pages using Figma Make. Those 6 pages consumed all 3,000 AI credits that came with my Professional subscription. Assuming I may have simply run out of credits, I purchased an additional 1,000 AI credits. Surprisingly, after submitting just a single prompt, the entire 1,000 credits were consumed immediately. This behavior seems unreasonable and makes it very difficult to understand the actual cost of using Figma Make.I would appreciate answers to the following questions: Why did a single prompt consume all 1,000 AI credits? How are AI credits calculated for Figma Make? Is the number of credits based on prompt length, generated components, iterations, or some other factor? Is there a detailed c
Hi everyone,I’m having an issue with Figma Agent / Figma AI in design files and I wanted to know if anyone else is experiencing the same thing.I’m trying to use Figma Agent to analyze a website URL and help create visual ideas/illustrations for a website project. The prompt is not extremely complex anymore, but every attempt returns:“Something went wrong”with a UUID error ID.So far I received these error IDs:5a94dcf7-e741-4fdc-affb-945bde7af615 2e1e1446-5d05-450f-bfc6-e654aa148468 93aab9ee-acb2-44f5-beeb-097ce2f93e1dI checked the Figma status page and everything appears operational. I also tried both the browser version and the Figma desktop app, but the issue still happens.I contacted Figma Support but haven’t received a response yet.Has anyone else had the same “Something went wrong” UUID error with Figma Agent or Figma AI recently?Any help or confirmation would be appreciated. Thanks!
Hey! I created transparent frame with glass effect applied but it disapears during an export. I tried different export plugins and formats but still glass effect is not presented as is on the exported file. If background is solid everything works perfectly. Is there any way to export it with transparency? The frame
We've been following the announcement of the new Nested Folders functionality in Figma and are very interested in enabling it for our organization as soon as possible. Would it be possible to grant us early access to the feature, or add our enterprise account to any available preview or rollout program? Beyond the general organizational benefits, we believe Nested Folders could also help address a challenge I have reported previously around maintaining a clean "production master" file structure. The additional hierarchy may provide a practical workaround, allowing us to better separate production-ready assets from work-in-progress content while keeping everything within a well-governed and scalable structure. We're keen to explore the feature and would be happy to provide feedback on our experience if that would be helpful. Please let us know if there's anything you need from our side. Thanks in advance for your support.
Hi!I’m being locked in professional team after I created file with 12 pages and moved it to free plan.How can I unlock access to professional team?
안녕하세요, 현재 pro plan pull 시트로 사용중인데, 시트를 변경하는 과정 중 Dev 시트를 클릭했는데 다음 달 인보이스에 청구되어있습니다. 이미 풀 시트로 되어있는 상태인데… 요금제 구조에 대해 이해를 못해서 잘못 클릭하였습니다.확인 후 조치해주시면 감사하겠습니다.
I don’t think the paid features are worth it for me, and want to request a refund. Haven’t received a response from support. I don’t want to run out of the refund window, given I just upgraded hours ago and do not like the experience.
Hi Figma team,I built our business website using Figma Sites and connected it to a custom domain:https://niio.apsm.com.tw/We are currently experiencing a Google indexing issue affecting multiple pages on the website, and I would like to know whether this could be related to Figma Sites.Google Search Console currently reports:“Crawled – currently not indexed”for approximately 15 pages, including our homepage and several important product pages.One example is:https://niio.apsm.com.tw/crmWhat I have already checkedI tested the /crm page using Google Search Console → URL Inspection → Test Live URL.The results show:The URL is available to Google. Crawling is allowed. Page fetch is successful. Indexing is allowed. Googlebot can render the page correctly. The page content and text are present in the HTML received by Google. Google-selected canonical is the inspected URL itself. There is no noindex directive blocking the page.I also checked the rendered screenshot provided by Google's Live URL
Hi everyone,We’re using a Figma Professional Team account, and recently we’ve started facing an issue where users are being kicked out, and only two users are able to stay logged in at the same time.This restriction wasn’t there previously, and multiple team members were able to access the account without any issues.Has anyone else experienced this recently? Is this related to a change in Figma’s login/device policy, or is there a recommended way to resolve this?Would upgrading the plan or creating a separate account under a new email address be the right approach?Any guidance would be appreciated. Thank you!
It worked completely fine before last release. It’s disrupting my workflow tremendously. Is that expected? or is it a bug?
I'm creating icons in Figma, and I've noticed that some icons display a different symbol inside the component hierarchy.When I try to convert them to Vector Path, the results are not consistent. Some icons appear as the actual shape of the element, while others display the generic vector icon instead. warning - wallet_digital
Hi i subscribed to figma pro today (10th augest 2026), however i found out that my employer dont allow useage of personal accounts for their design work and will be issuing me a seat themselves on their account, can i get a refund.
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