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Hello, I'm experiencing an issue with Smart Animate in Figma prototypes. When a Smart Animate transition occurs, the entire phone-frame page visibly jumps or shifts before settling. The issue occurs in both the browser-based prototype viewer and the Figma desktop app.Expected behaviour:The prototype should transition smoothly between frames without the entire page shifting unexpectedly.Actual behaviour: In the browser, the entire page jumps to the right during Smart Animate transition in preview mode; and in present mode, it jumps upwards. In the desktop app, the entire page jumps upwards during Smart Animate transition in preview mode; and in present mode, it jumps downwards. Instant and Dissolve transitions work normally without any visible jumping. The issue occurs even in a minimal test prototype containing only a rectangle where the rectangle's fill colour is the only intended design change. Troubleshooting already performed: Recreated the issue using a basic rectangle in du

I signed up to Weave and paid for the Starter account.Then when it connected to my figma (free account) it reverted back to a free acount. And now i cant access my paid account, which has the same email. I even had work on that account i was testing the app with.How do i access my paid account? do I need to create seperate emails? This is so frustrating. 

Hello Figma Support, I accidentally selected the annual billing plan instead of the monthly plan just 10 minutes ago while planning my subscription

Hi Figma team, I submitted a revision for my plugin on October 9, but I haven’t received an update yet. Could you please check the review status and let me know if there’s an estimated timeline or anything else I need to do?Plugin Link : https://www.figma.com/community/plugin/1688574890158892636/stylus-ux-copy-assistant Thanks!

Hi there, I have purchased a seat - on my account - but its meant for my colleague. How do I assign the seat ? I’ve been charged everytime I have tried to amend? I require dev mode for a colleague.

Hi Figma support team, I cannot log into my Figma account because I lost my authenticator app and I did not save recovery codes. I’m stuck on the page asking for authentication code or recovery code. Registered email of the locked account: [redacted by moderator to remove personal information]. This account has passed Figma education verification. I don’t remember the exact creation date of this account. Proof of ownership attached: 1. Screenshot of my 2FA lock screen 2. Screenshot of my Figma home page with my project files (I blurred sensitive design content in the screenshot to protect my work. The file names and Figma UI are kept visible for verification.) 3. Screenshot showing my Figma education verified status Could a Figma staff help manually remove the two-factor authentication for this account? I will save the new recovery codes carefully once I get back in. Thank you very much.[screenshot redacted by moderator to remove personal information] 

Hi Figma Support Team,I am a freelance designer working inside a client's Figma organization. While attempting a structural change on a file containing complex data, Figma Make entered an infinite background processing loop. The generation completely froze and failed to render any visual output, but it aggressively drained the account's AI credit balance.Because I am a freelancer and not the primary billing admin, I don't have access to the exact numeric credit log history. However, based on the drastic drops I witnessed in the interface, I estimate that the system glitch consumed a massive volume of credits—likely around 20,000 credits across two separate looping instances.Could your engineering team please perform an audit on my user account's recent Figma Make generation logs, isolate the failed background loops, and restore those depleted credits to the team's balance?Thank you for your time and assistance.

Howdy, I keep getting persistent Figma AI errors no matter what I do. Can y’all help me out?srid_2G2960487GGBW0Y13NN21GQTT 

제가 실수로 피그마를 결제했는데 연간제로 했습니다. 환불요청 드립니다.

Hello Figma Support,I’m using the AI features in Figma Design, not Figma Make.Request ID: srid_H3N8E1H57SZXCX2K1FXG6G6DFI used Figma Design AI to create two UI dialog windows, but the request appears to have consumed over 900 AI credits.This seems unusually high for such a small design task, especially considering my monthly allowance is only 2,000 AI credits.Could you please investigate this request and clarify: The exact number of credits consumed by this request. Why designing just two dialog windows required so many credits. Whether the request involved unexpected retries, repeated processing, or any other issue that could have increased consumption. Whether my credits can be restored if the usage is found to be incorrect. Please review the usage associated with the request ID above and provide a detailed explanation.Thank you.    

Hey,We are working with branches in Figma. When there are updates from Main file, it just takes forever until anything loads or is clickable, especially in files with multiple pages. Sometimes I have to try it multiple times or I need to “shadow” click and hope Figma reacts to it after a while. Maybe you could invest some time from new AI features and instead improve existing features as this is really blocking and annoying.

Hey all,Is there a keyboard shortcut to navigate through comments?  eg. Next / Previous Thanks!

Hello,I would like to request a refund.I am from Brazil, and I believe I subscribed to your service about two months ago. However, I did not want to continue my subscription this month. I tried to cancel it, but the cancellation option was not available, and I was unable to cancel my subscription.As a result, I was charged for a subscription that I did not intend to renew. I would appreciate it if you could review my situation and issue a refund.Thank you for your time and assistance. I look forward to your response.Best regards,Miguel

Why is content missing when I copy a page created with Figma Make to Design mode using the 'Copy Design' button? It removes the overlay designs and doesn’t copy the whole page as it claims! 

Hello !I’m trying to resize the label of my vertical input component.It cant be set to fill, neither hug, because they are working together with multiple instances inside a form, so they need a fixed same dimension, but adapting depending on context.I found an answer with a weird trick to achieve this, but isn’t there a better/native way to do that ? 

New feature "searching in current plan" blocks me every time, can it remember last selection? Especially when I want to search in “All plans” as before. It is no longer propagated to “New tab” search, so my workflow is broken again, I cannot open new tab and search from keyboard without touching mouse as I used to. I cannot even change the filter on new tab.

I have exhausted my 15,000 monthly AI credits and my $200 Pay-as-you-go budget.  I need to continue using Figma Make immediately, before my credits reset on October 24, 2026.  My Pay-as-you-go slider is limited to $200.  Figma documentation states that subscription upgrades can take effect immediately. Could you please suggest me ways to upgrade to a higher AI credit tier today, or increase my Pay-as-you-go spending limit?  I am willing to pay for the additional credits and would appreciate an immediate solution.

결제 플랜을 취소했었는데 결제가 됐더라구요. 플랜 취소가 제대로 이루어진 건지 확인 부탁드립니다.이번 결제 건도 사용하지 않았으니 환불 부탁드립니다. 한 차례 티켓으로 문의를 남겼는데 회신이 없어 재문의 드립니다.

您好，Figma社区支持团队，我遇到的插件发布问题也完全一样：“我们检测到您的账户信息有变更。请联系support@figma.com以继续操作。”我于2026年10月13日提交了支持工单，并收到了一封自动确认邮件。但是，截至10月19日，我仍然没有收到回复。我使用的是最初发布该插件的同一个账号。我的支持工单 ID 是：[ 2193720 ]Figma社区支持版主能否帮忙查看一下我的工单状态，并将其升级到平台支持团队进行账户验证？我需要恢复现有插件的发布权限，但不能更改其原始插件 ID。非常感谢您的帮助！ 

Hey,My local fonts suddenly are not working anymore. It tells me to replace the fonts, and when I select the correct font, the same notification appears again as soon as I click on the text layer. This happens with all local fonts.In the browser version of Figma, the local fonts do not appear in the font list at all. In the desktop app, they do appear in the list, but Figma refuses to apply them and continues to mark them as missing.I've tried the following: Fully reinstalled Figma Tried it on a different macOS user profile Tested with a brand-new Figma file Moved fonts from user ~/Library/Fonts to global /Library/Fonts Reset my Figma profile and local data Confirmed that the fonts work correctly in other applications such as Illustrator I'm running macOS Sequoia 15.2 and Figma 126.4.11.Since the issue also occurs on a completely new macOS user account, it doesn't seem to be related to my user profile or font installation. Has anyone experienced this recently or found a worka

환불 부탁드립니다.의도치 않게 결제되었습니다. 확인부탁드립니다

我已成功使用公司邮箱注册并登录 Figma。接受团队邀请加入公司工作区后，系统本应向我的邮箱发送验证码。我没有收到任何验证邮件。经调查，发现是 Figma 系统误读了我的邮箱地址：我邮箱地址中的开头字符lr被解析成了ir。Figma的这个错误导致验证邮件被发送到了错误的邮箱。因此，我无法获取验证码，也无法完成加入公司团队的流程。请问您能否调查一下这个bug并提供修复方案？谢谢。 我使用公司邮箱注册并登录Figma，登录是成功的。在接收邀请加入公司团队时，系统向我的邮箱发送验证码邮件，但我一直收到。查后发现：Figma系统识别我的邮箱地址出错，将邮箱码开头的lr识别成了ir验证邮件被发送到错误邮箱，导致我拿不到验证码，无法加入公司团队。麻烦帮忙排查该问题并提供解决方案，谢谢。(Screenshots removed by the moderator due to PII) 

Dear Figma Support Team,I am experiencing an issue with the cursor/hand icon in Figma Prototype Preview.When I preview my design in Figma while logged into my account, the hand cursor does not appear on clickable elements, even though the interactions are working correctly.However, when I open the same prototype in Incognito mode or in Chrome without logging into my Figma account, the hand cursor appears as expected.I have already tried troubleshooting the issue by checking and updating the relevant settings, but unfortunately, the problem still persists.Issue Summary: Problem: Hand/cursor icon is not showing on clickable elements in Prototype Preview. Expected Behavior: The hand cursor should appear when hovering over interactive elements. Actual Behavior: The cursor does not change to a hand icon when logged into my Figma account. Additional Observation: The hand cursor works correctly in Incognito mode and in Chrome without logging in. Troubleshooting: I have already checked