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Hi, Can I please get a response to a ticket logged about our license renewal. It has been almost 2 weeks and no response. 

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Hi Community, I just subscribed the professional plan. Yet when i tried to use the figma agents, it keeps saying something went wrong. one time it shows me the error ID as: srid_6XSCMGEKG8SEDBY5QCGMGQ8XPMay I know do you experience the similar error message these days?Cheers!

I've noticed an intermittent issue with the presence avatars in Figma.While I'm working in a file, my own profile avatar sometimes appears multiple times in the presence/collaborator bar at the top of the file. It usually duplicates into two or sometimes three instances of my avatar.The duplicated avatars only remain visible for a few seconds and then disappear. This behavior can occur repeatedly while I'm working in the same file.I'm not intentionally opening the same file in multiple tabs or windows when this happens.Has anyone else experienced this behavior? Is this a known presence or synchronization issue in Figma?

Hi team,I have been using Figma pro plan since July 2026 and I’ve paid $23.60 for July and August as a monthly subscriber. Since the September bill on 24th got overdue due to some issue in my bank the invoice is showing an amount of $30.27 as of September 28. The choice is to pay to continue this plan with the increased rate instead of actual plan pricing $23.60. Can you help please?

Recently Figma has stopped remembering the last location I exported to. So I need to renavigate every time I export something. Please restore. Thanks! 

I’m trying to publish my Figma plugin to Figma Community, but I’m blocked by this message:“We detected a change to your account details. Please contact support@figma.com to proceed.”The only recent change I made to my Figma account was enabling 2-step authentication.Since then, I haven’t been able to publish my plugin to Figma Community.I’ve already contacted Figma Support by email, but I haven’t received a solution yet.I also found another Community post describing a very similar issue after enabling multi-factor authentication, where the account needed to be verified by Support before publishing could be enabled.Has anyone experienced the same issue recently, or does anyone from the Figma Community Support team know how I can get the account verification completed?I’m happy to provide any information needed to verify ownership of my account.Thank you! 

피그마 학생인증 한도 초과를 했다며 문의를 넣어 학생인증 시도를 초기화하게끔 하라는데.메일 몇번이나 보냈는데도 아직 해결이 안되고 있어요.한도를 늘려주시던지 초기화해주던지 어떻게 해주시면 좋을것같아요..과제 못하고 있어요...진짜로..

Ask Support1:11 PMHi! I'm Figma's AI Support Agent.Ask me a question. I'll help you solve it or get you to the right place.figma app only shows white screen not even loadin buttinsA white screen in the Figma desktop app can happen for a few reasons — let's work through some quick fixes. Are you using the desktop app on Windows or Mac?In the meantime, here are some things you can try:Force-quit the Figma desktop app and relaunch it. Clear the desktop app cache — this often resolves white screen issues. If you're on Windows and still see a white or black screen after clearing cache, right-click the Figma icon in your system tray, go to Troubleshooting, and uncheck Prefer High-Performance GPU .If the white screen is happening in a specific file rather than the whole app, it may be caused by image memory — let me know and I can walk you through opening the file in thumbnail mode .1:14 PM0x80004005 error is givenThat error code can appear when the Figma desktop app has trouble launching pro

Hello, We are 6 people arriving in Bengaluru. I would like to know if there is luggage storage facility to keep our backpacks. Request you to confirm. Thank you.

When sharing my prototype with a link, opening it without being logged into figma is leading to the motion timeline animations not playing.Some other details ;Tried this in chrome, firefox, and edge Smart animate components and frame transitions still play This is suddenly effecting all files, even files from weeks and months ago that were working before and haven’t been touched since It’s happening whether I set a password or not It’s happening whether I use a link fromAre you able to advise me as to what might be going on here?Is anyone else experiencing similar issues?Thank you!

Hi there, I’m a high school student who has been developing and designing software for almost 6 years now.Here is the issue, I have tried to register for the education plan with my xxxxxxxxxx@csspo.ca school email address, the domain is supposed to be something like csspo.gouv.qc.ca or smth like that but for some reason this year “csspo.ca” is the domain the school has given us (which doesn’t get recognized as a valid education domain name).I have used Figma Education in the past and honestly it has been a hastle since the recent changes to the verification system.I have emailed Figma’s support team several times now with no reply, and I really hope to get help this time.Thank you in advance,

I'm on a Starter plan and reached the Figma MCP tool call limit.When does my MCP allowance reset and then how can i see it?

Hi Figma Support/Community,I’m seeing a recurring charge for a Figma subscription on my credit card, but I’m unable to identify which Figma account/email address the subscription is associated with.I have checked the Figma accounts I’m aware of, but I cannot find the subscription or billing history under any of them.Could someone please guide me on how I can identify the Figma account associated with this payment?I can provide the following details privately if required:Date of the charge - 13th september 2026 (8:07pm) Amount charge - 2072.34 INRI would appreciate your help in locating the account and stopping/correcting the subscription if necessary.Thank you.

I’ve been experiencing this issue for several weeks now, and it’s starting to make Figma Motion impossible to use. Within Figma Motion, the colours display correctly (for example, #4D0020), but after exporting, the resulting videos appear noticeably darker (#4D000B).This colour shift significantly impacts the output quality and makes the tool unreliable for production work. I’m hoping this can be resolved as soon as possible, as the tooling and UI are otherwise excellent and very intuitive to use.If anyone has found a workaround or solution, I’d really appreciate hearing about it. 

I’m using Figma desktop app on a mac. When I apply the glass effect on a UI frame in file 2, a strange dark border appears. When I apply the same glass effect on the exact same UI frame in file 1 (my component library), a strange dark border appears. Can someone help me troubleshoot this pls?? Thank you!!

사용할 의사가 없었는데도 해지하는 방법 안내를 받지 못해서 결제가 되었습니다. 환불 부탁드립니다2026년 9월 26일 결제되었습니다

Hello Figma Support,I would like to request a refund for a recent Figma subscription charge.The subscription was renewed or purchased unintentionally, and I cancelled the plan as soon as I noticed the charge. I have not meaningfully used the paid features since the payment was processed.Account email: [redacted by moderator to remove personal information]Workspace or team name: dbrua의 팀Payment date: [27/09/2026]Amount charged: 203.50USDInvoice number: [redacted by moderator to remove personal information]I understand that subscription payments are generally non-refundable, but I would appreciate it if you could review my circumstances and consider making an exception.Thank you for your assistance.Kind regards,dbrua

Hello Figma,I use Figma Motion because it’s easy to make a basic motion without export many files.For the context, i make a 20 seconds timer with animation at the beggining and the end of animation.The start and end animations each last 1 second with 0.5 seconds of blank before or after.But i have a mysterious problem, i would like export to GIF because it’s the only format who accept transparent background.But when i export a 30 seconds motion in GIF ( 1080p / 30fps / x1 / Loop doesn’t matter ) , the GIF last 28 seconds.And when i see the GIF, i see my timer of 20 seconds is 2 seconds shorter like it’s more speedy than the timeline show.I test with MP4 ou WEBM, exports last well 30 seconds.And the antoher GIFs i made with Figma Motion are shorter than MP4 or WEBM export. ( Timeline show 13 secondes, but the export takes 11 seconds. )Can you fix this problem ? Thank you !( If I could make a suggestion, it would be to be able to create a key image for text editing, because doing 13 laye

Dear Figma Support Team,I am writing to request a full refund for an unexpected charge that was processed on my account today.I am a student, and my account was charged for a team subscription (Invoice [redacted], Total: $126.50) on September 27, 2026. This was not intended, and I will not be using these paid seats or features.Billing Details:- Invoice Number: [redacted by moderator to remove personal information]- Invoice Date: September 27, 2026- Amount Paid: $126.50 USD- Account/Team Name: 김우진[재학 / 스칸디나비아어과]'s teamCould you please cancel this subscription and issue a full refund to my original payment method?Thank you for your assistance.Best regards,Woojin Kim

how long will i learn Figma for product design 

Hello Figma Support,I was recently charged for a new Figma subscription, but I would like to cancel the subscription and request a refund for this recent charge.The charge was made very recently, and I have not intended to continue with the new subscription period. I would appreciate it if you could review my request and issue a refund for the charge.Please let me know if you need any additional information from me.Thank you for your help.