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5 days ago

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seniManager, Community Support

posted in Report a Problem

READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search   If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue  If none of the existing topics cover what you need, feel free to create a new one.  To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template  Make sure to use the topic template below (click “Show conte

5 days ago

seniManager, Community Support

posted in Ask the Community

READ ME: How to use the Ask the Community category?

Have a question about using a Figma product? Unsure if you’re running into a bug or expected behavior? Wondering how others might solve a specific problem in a Figma product?You are in the right place! 😉  Note: If you encountered a bug and want to report it, please use the category Report a Problem. Guidelines Please do a search first   Before creating a new topic, do a search to make sure it hasn’t already been asked by another member of the community. One topic per question  If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual question you have. Review and use the pro tips   Make sure to follow the pro tips below (click “Show content”) when creating a new topic. Please write your topic title as a question (if possible) — this helps with search Specify which Figma product your question is about - you can use the tags for that too Give as much context as pos

5 days ago

zhengpeiqin1996New Member

asked in Ask the Community

How long will figma take to verify seller status?

I’m making a paid Figma plugin, but I am unable to publish the plugin - I’ve received the below notification:May I know how long the seller status check will take? And how will we be notified that it is completed?

33 minutes ago

Username_SlavaNew Member

asked in Report a Problem

I accidentally deleted some elements and can't restore them because of free version. How can I solve it?

Hello! Today I accidentally deleted some elements from my space, but Figma has only versions which were created more than 30 days ago. I don’t understand why figma didn't do the backup version of my space before I did my delete, and now I can’t restore deleted elements from cmd+z and can’t restore my previous version because of the free account.Maybe I can restore my previous version from the support ticket?

1 hour ago

Adnan_Yazdani

asked in Ask the Community

Adding two colors in one frame

Hey, I’m a beginner and there is a doubt regarding how I can use two solid colors in one frame. For eg in the below given picture I want to make that green and white color background together.

53367

1 hour ago

AYO ObayomiNew Member

posted in Ask the Community

Creating an educational plan

Hello, I am trying to create an educational plan with my school email. However, when I try to create an email for it, it doesn’t allow me to create a password for it. Not sure what to do. Thanks

2 hours ago

RafaelaMSousaNew Member

asked in Ask the Community

Creating an interactive menu within the same page

So I’m new to figma, and I’ve been trying to search for a way to do this but haven’t found, and I don’t know if it’s possible.Basically this is within a frame, my homepage frame and I wanted to make the menu change the subject as you click in another theme.So you start in “starters” but when you click on “ramen” it changes to the ramen menu, but all this in the same page. Would this be possible to make? Every video I’ve seen has been showing me how to do it, but it's on different pages.

2 hours ago

MoscomillanoNew Member

asked in Ask the Community

Please how can turn a screen to a A4 PDF in Figma

Please how can i turn a screen to a A4 and PDF in Figma

2 hours ago

Kim_Andre_Kapstad

asked in Ask the Community

Page starts at bottom after scroll and change to next page

Hello. I am making a app and found a problem I don’t know have to fix. Let say I scroll down on page 1 and navigate the other pages (by clicking navigation at the bottom), I start at the bottom of that page. So where I am at Page 1 is where I will start on the next page. Anyone who knows the fix for this?

11476

2 hours ago

Mike_Clark

asked in Ask the Community

Sharing a Figma File. Help Please!

I’m trying to understand the process of sharing a Figma project file with another agency that I’m collaborating with. I’m a sole designer, working on my own professional plan. I don’t want to incur additional editing fees for someone needing to edit or work on my file. So, I want to understand how I can allow someone else the ability to edit or utilize my design without incurring additional costs to me personally. Is there no ability for someone outside of my plan who has a paid subscription of their own the ability to edit or use my project file without adding them to my account? How does someone go about sharing a project file without incurring costs personally?

273912

2 hours ago

Tal_Sznicer

asked in Report a Problem

Can't delete a property from a component

I have a component that used to have multiple variants (component set), but I edited it, and now it holds only one variant in it. I am trying to remove the only variant property that was left there, but without any success. I guess it has to do something with the definition of the component, and I somehow need to change it back from a component set back to a regular component. Help 🙏

95510

3 hours ago

Colleen ElizabethNew Member

asked in Ask the Community

Problem: Converting group to frame causes material to disappear

I am following the Figma beginners tutorial and when I select a group within my design, and attempt to convert it to a frame, some of the material from the group does not seem to render into the frame. In particular, it seems to cut off some of the material from the borders.I’m following the steps outlined in the tutorial - create a group, select the group, use the drop down menu on the right to change “group” to “frame”.

3 hours ago

WayneVERSKNew Member

asked in Report a Problem

Figma App will not load pages

Hi,I've been having a nightmare today trying to access different pages in the Figma Mac app. Some pages load fine, but others simply won't open. I've tried resetting the cache, using the browser version, and even resetting the cache there as well, but the performance issues persist.Is there anything else I can try to resolve this problem?

3 hours ago

raziNew Member

asked in Ask the Community

scared of Figma

Case Study Block: I’ve completed Google’s UX courses and some projects on UXcell, but the case studies I’ve built feel very basic and messy. I want to create a proper, polished portfolio but feel stuck, especially when it comes to mastering Figma—things like typography, color coordination, layout, and ensuring everything looks cohesive. This perfectionism is holding me back. Do you have any advice on overcoming this block or ideas for starting fresh? Figma for UX Researchers: How essential is knowing Figma in detail for a UX researcher? Do you think it's necessary to dive deep into its advanced functionalities, or is a more surface-level familiarity enough for day-to-day work? Skills Focus: My academic background is in philosophy (BA) and dramatic literature (MA), so I don’t have a formal foundation in design or graphics. Do you think I should spend more time learning tools like Figma, Miro, Adobe, and AI plugins, or should I focus more on theoretical knowledge like UX psychology, gami

3 hours ago

BenkobyNew Member

asked in Report a Problem

Changing a Color Variable

I’m trying to switch the fill color of certain elements that have assigned color variables. Normally you can just click on the applied color variable and it will pull up your library and you can switch it. But when I click on it now it doesn't do anything and I can’t switch it that way anymore. I’ve tried quitting/reopening Figma and the file itself, and restarted my computer, but it hasn’t helped. Was wondering if you could help?

3 hours ago

rahul_tupe

asked in Ask the Community

I have professional plan but I can't see AI features option in figma. Why?

Ai features

89110

4 hours ago

Oli8New Member

asked in Report a Problem

Text disappear in prototype

Bug DescriptionI have built a prototype using components and variables. Specifically, the situation involves one component being hidden and another displayed. These components are linked to another library.The Issue:Text within the displayed component is no longer visible, leaving the field blank. (See attached screenshot.) This issue does not occur on Mac, in Chrome browser, or in the Figma app. However, the bug appears on Windows devices, particularly in Edge browser. Additionally, the issue seems to affect external users who are not logged into Figma.Since this is a test file, the issue occurs consistently (100% of the time). Impact and ChallengesThis bug has already consumed significant time and resources. The client is very dissatisfied with Figma’s performance, as similar bugs have occurred in prototypes before, making such issues hard to predict.Request for SupportWhat can I do to resolve this issue without:Detaching all components, or Converting the text fields to static layers

4 hours ago

rshah3New Member

asked in Report a Problem

Components are not copy and pasting correctly from Version History

Hi there, I’m trying to copy and paste a frame from a previous version within my file into my existing workspace. The frame is being pasted, but components and layers are showing as empty frames. Any solutions?

4 hours ago

denisalwan

asked in Ask the Community

How do we know the remaining day left of the education plan?

I want to prepare for the expiration date, mitigate the file, project, and so on.

2409

5 hours ago

Jiri_BlehaNew Participant

asked in Ask the Community

Figma Plugin for Effortless Brand Switching from a Single Master Design

Is there a plugin or an out-of-the-box Figma solution that would allow end users to switch UI design between multiple brand looks (e.g., Brand-A, Brand-B, Brand-C, or more than 50 different brands)?The idea is to maintain one master design in Figma, driven by variables from multiple collections and modes, so it can adapt to each predefined brands. Essentially, I’m looking for a way to let end users toggle between various brands based on a predefined set of collections and modes for each brand.

150

5 hours ago

Niels_Koelmeyer

asked in Ask the Community

Figma Plugin UI Update Delay Issue

I’m building a plugin that manages numbered dots on canvas, organized in groups. In the plugin, the user can click a button to add a dot to the canvas. However, on larger files, adding the first or any dot is slow to update the UI in the plugin. So far I’ve done this setup Uses Figma.clientStorage registry instead of page scanning Built with Preact, communicates via messages In-memory caching for groups/dots Issue Creating new elements is fast, but UI updates are delayed: // Fast canvas operations create_first_dot: 220ms add_dot_to_page: 0ms registry_update: 0ms // But slow UI update Message received → +513ms → State update State update → +3948ms → Render scheduled Render scheduled → +559ms → Complete Total: ~5s delay Interestingly, the canvas dot appears instantly (despite the large file size). Furthermore: Registry updates immediately Subsequent UI updates are fast (~15ms) Only first update after creating element is slow Any ideas why there’s such a delay between canvas operatio

12 days ago

John_Posey

asked in Ask the Community

Presentation View Limitations

Is there a limit to how many people can view a model in presentation view at the same time? I get the limits on viewing a model or project itself but I want to share the link of a demo of the model with a lot of people. I feel like I can’t get a straight answer on this.

142

12 days ago

Carlota

asked in Report a Problem

Figma not opening in Catalina 10.15.7

Hello everyone, I have downloaded Figma to use in this version of my laptop but it is not opening. Any dialog is popping up saying that Figma is not compatible with this version. When I click the Figma icon in the applications folder to opening, it just stays jumping on the navbar donw the page and never opens. I hope somebody can help please. I don´t is anything related with some system permissions but a dialog to login should come up.

58713

12 days ago

Belen2

asked in Ask the Community

Check for updates does not appear in the menu

Hi everyone, Recently the option to check for updates disappeared from my Figma menu. Does anyone know where I can enable it? Thanks a lot!

13581

13 days ago

Patty3

asked in Ask the Community

Where did copy text go in dev mode?

Just updated to the latest version ( 124.3.3). The option to copy text from the inspect mode has disappeared? Where did it go? This has totally slowed down my workflow…

13 days ago

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