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I'm honestly shocked by how poor SheerID’s support has been. I’ve spent months trying to re-verify my student plan and I keep running into all kinds of obstacles. They told me they would do a manual verification, but then they stopped replying.At this point, I don’t know what else to do. I’m even starting to consider switching to another platform. Has this happened to anyone else?

Request 1579482 has been updated. To add additional comments, reply to [redacted by moderator to remove personal information].Hi there, Thanks for reaching out. I apologize for the delay as we've been experiencing higher than normal ticket volume! You can restore the team by clicking the "Restore team" button in the deletion confirmation email. Here are a couple articles from our Help Center with more information:Delete a team Restore a deleted team If you have any trouble with the button in the email, we suggest opening your email in an incognito browser window and logging into Figma with that email address to see if this helps. If you continue to have trouble, just reply here and we will be happy to manually restore it for you. Best wishes,[redacted by moderator to remove personal information]I can't restore my team. [This post was moved by a moderator on 16-Nov-2025 from “View creation date of a new project” to “Request to Recover Deleted Team.”]

I have a Mac mini with 16 GB of RAM Figma is taking 12 of those and it takes a lot of time to do simple actions I reduced the file size and I tried to open one file still have this issue how can I fix this??

Hello, i’m a visual communication student (Graphic Design) i study for my degree and this is my last year, i have a student email, i have emailed SheerID 2 times and each time they close the ticket fully without giving any information why, can anyone help? i just want to finish this year with the student account, i don’t want to buy the full version yet image attached is the response from SheerID 

 I tried to give my website an own url on Figma Make but for some reason I don’t have that option edit: ok i know now that that’s not an option while having the education plan

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Hi! I'm doing some Figma illustrations and need to print them so I'm transferring them over to Illustrator. Is there a way to export the new "texture" feature as vector? I've tried: flattening, outlining the stroke, exporting as SVG/PDF, but nothing's working. Hope someone can help (and apologies if this has already been asked and I missed it) 🙏🏻

I’m struggling to get vertical overflow working in Figma Sites. All the layers are within the page and auto-layout is applied. When I click on Clip Content I can clearly see which layers are within the page. Within the Interaction tab page overflow is set to vertical.Please help!

Hi everyone,So I have an assignment due till 12pm. However, when I try and access my designs on figma, I just get a grey screen.I tried clearing all browser data on safari (that didn‘t work), I then tried if I would see anything on the App (that didn‘t work), I then deleted the app, restarted the ipad and re-downloaded the figma app - no success. I then installed Firefox - that didn‘t work. I then tried it via chrome (also tried clearing the cache there - neither worked). Nothing worked. None of my own designs nor those shared with me work. I ran out of option 2 attempts ago. Slowly losing hope. Can anyone help? Please?

・Mac book air・Figmaデスクトップアプリ(先週DL、最新の状態) 右サイドパネルにバリアブル項目が表示されません。 ⌘Kからバリアブルと検索し、無理やりバリアブルを作成しても、シェイプを選択→バリアブルを適用する項目がどこにも表示されず、使えません。 WEB版からファイルを開くと、右サイドパネルにバリアブル項目があり、作成と適用もできました。 アプリの不具合でしょうか？ アプリ版）何も選択していない状態の右サイドパネル WEB版）上に同じ状態での右サイドパネル　バリアブル項目がある 

Hi Figma team & community,I’m stuck on the SheerID step with the error “Verification Limit Exceeded / already redeemed or attempted” when applying for Figma Education.• What I tried: logging in with the target Figma account, applying via figma.com/education/apply, contacting SheerID to reset attempts (awaiting response).• Ask: once SheerID resets/approves, please ensure the verification is linked to my Figma account. If there’s a prior/partial verification under another email, please advise on re-association. 

I have over 5000PSD Templates ( Social Media/UI/UX/Mockups) also 500K SVG/EPS Icons.How  to reach Figma Content acquisition team?Templates can be converted  PSD to Figma so  technically its figma supported.

So  I have multiple layers. The upper layer is a component of a navigation bar.The navigation bar exists of multiple buttons and a rectangle behind everything. I linked the buttons when the components were placed on the pages.The button that links to the page you’re currently on has no interaction as you can’t link something to the page it is currently on.When I click on that button, I click trough the entire navigation bar, and hit buttons that are under it, which directs me to a page, while I want no interaction at all (because I should stay in the same page).how do I fix this, without changing any button location?

I need help understanding a billing issue on my account. On October 15, 2025, I paid $5.90 for my plan, which included:  0 Full seats 0 Dev seats 1 Collaborator seat  Everything was working fine until today. When I logged in on November 15, 2025, my account suddenly shows an overdue invoice for $41.30, and the breakdown looks incorrect and confusing.  What the invoice shows now The invoice states:  Prorated Professional Full Seat (Monthly): $20 Prorated Collab Seat: –$5 Renewing Monthly Seats (Nov 15 – Dec 15):   1 Full seat → $20 0 Dev seat → $0 0 Collab seat → $0 One-time charges & credits: $15 Taxes (18%): $6.30  Total due: $41.30  The issue I never upgraded to a Full seat, and I never assigned any Full seat.My plan always had only 1 collaborator seat, and the previous month’s payment of $5.90 reflects that perfectly. Now the invoice is showing:  A Full seat added on its own Prorated Full seat charges Renewal charges for a Full seat Extra one-time

I attempted to connect Figma Make to our project’s GitHub repository and now I’m permanently stuck with this approval pending status message. My admins already approved the connect request (we verified that), but Make is stuck on pending for approval. There are no option to cancel the request, refresh, create new request or anything else in that matter.How could I possibly recover from this? Permanent approval needed status message 

真ん中の作業スペースの広さを確保したいのですが、左右のサイドバーの幅が広く、作業がしずらいです。アイコンを合わせた際、矢印マークが出るので横幅を狭めようとするのですが、うまくいきません。これ何が原因なのでしょうか。 以下のスクリーンショットのサイドパネルの状態を狭くし、真ん中の作業スペースを広げたいです。知見のある方、対処法をご教示いただけないでしょうか。どうぞよろしくお願いいたします。 ※ちなみに、拡大縮小の設定ではないようでした。（controlプラス／＋－）  

I personally prefer working with Auto Layout because it provides great automated layout and configuration capabilities. However, I recently ran into an issue: I’m unable to adjust the stacking order of layers while using Auto Layout.When using Auto Layout, if I set Scroll behavior → Position → Sticky (stop at top edge), I can’t move a specific frame to the top layer without breaking the ordering. The only workarounds I’ve found are switching the frame to Freeform or moving the content all the way to the top or bottom.

Hi, I'm trying to create a presentation in Figma slides. I’d like to change a font but I can’t see a panel which allows me to do it. Where to look or do I need to download sth like a library?

Hey,Till yesterday Github Push was working fine in Figma Make. Just now when I tried to push the new changes, its showing me a “Failed” error. So I disconnected and tried to create a new repository, but its showing an error again - “Failed to create repository”Could you please let me know whats the issue? and pass this to the team?ITS KINDA URGENT UPDATE:The repo is being created but its not getting connected. When I try to create a new repo, I still get the same error but when I check my GITHUB, the repo seems to have been created

Hi, I’m unable to access my Figma Education Plan. I submitted my verification through SheerID, but it’s been delayed and I haven’t received any confirmation yet.I’ve also contacted SheerID support, but they said they’re experiencing high request volumes. Because of this, I can’t activate or use my education plan on Figma.

Hello! I have been using Figma for a long time now as i have found it the best software for my needs. I do digital art using vectors and things, and I just have a few questions about if there are plugins or way to do some things I would wish to have. If there is a plugin, please direct me to it. If there is no, consider this a ‘Suggest a feature’ ( Also I would like to note that I am using the free plan and cant pay for extra stuff, please do not recommend paid services )1 - Better animations      I use the prototyping feature to do animations, with click and on delay to be able to time it right, but there a few things I think could be better. For one, can you make one animation stop while another is going during smart animate? So basically key-frame animation. Also is there a way to have vectors animate, because right now they just fade from one to the next.2 - Design constraints      While editing a shape, there are sometimes where I want two lines to be parallel, or for a specific a

Hi,I am currently looking for a figjam board I created last year which for some reason is not showing at all in my figma now. In fact the whole project, which was all of my semester notes for that semester in all of my modules, is now somehow missing. Can somebody please perhaps help me in finding and recovering this project and files? It’s really important for an upcoming exam that I can find them.Thanks!

This is a very strange one and I’ve never encountered a problem like this before having used videos a lot in Figma. I have an Artboard (Frame) which has a video on it. The video plays automatically and when it reaches the end it loops and begins from the start again… The problem is, after the video loops seamlessly one. The 3rd time it plays/loops, it seems to start from approx 2 seconds from the end of the clip - then loops. So it almost ‘jumps back’ at the end. So the follow would be:Video plays through once Then it loops once as it should The next time it plays, it starts 1-2 seconds from the end of the video before going into the loop. It’s so strange the video essentially plays perfect twice and then the 3rd time decides not to loop correctly. I’ve dragged the video onto the Artboard/Frame and this occurs. I’ve tried wrapping it in another Frame and even setting as a ‘background asset’ and the problem is the same every way. There are no interactions or anything else. It’s literall