Billed for 2 annual seats, while only using 1

Question

I am billed for 2 seats while I only use one.. For a freelancer this is quite a lot of money. How can I get this refunded? See invoice attached

Celine_ · Accepted Answer

You’re welcome! All good, I was able to locate your support case, I’ve also added a follow up note for visibility to the internal team. Thanks for your patience in the meantime!

Update: I saw that the support team replied to you, please check your inbox when you can, and continue the conversation there as they are best equipped to assist your further. I’ve gone ahead and closed the topic here, thank you!

Celine_ · Answer

Hey Floris, sorry to hear about this unexpected charge

To prevent this from happening in the future, I'd also recommend enabling seat approval settings so that Admin approval is required before anyone is upgraded to a paid seat: Get notified when people upgrade to a paid seat. I’d also recommend you checking how billing works in this article: There are additional charges in my Figma bill.

Regarding the refund, please note that under Figma's policy, payments are generally non-refundable as outlined in our Terms of Service. However our support team is best equipped to review your specific case. Could you please submit a request via our Support Hub? To do that: go to the Support Hub / type "Billing refund, Contact support" / click Start a chat and include your invoice details. Thanks for your patience! 🙏

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