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Maha Yasser
Maha Yasser
New Member
May 18, 2026
Solved

Charged for extra seat on auto-renewal can I get a refund/credit?

  • May 18, 2026
  • 1 reply
  • 66 views

Hi everyone,

My monthly Professional plan auto-renewed today (May 18, 2026) and I was charged $50.16 for 2 Full seats, but I only intended to keep 1 paid seat. The second seat belongs to a teammate I didn't plan to renew for this cycle.

A few details:
- Invoice number: NGW3F59R-0004
- Billing period: May 18 – June 18, 2026
- The charge was processed today, so the new cycle has only just started
- I'm removing the extra seat from my plan now, so it won't be used at all during this period

I know Figma's policy is that subscription payments are generally non-refundable, but since the charge happened literally today and the seat will have zero usage on this cycle, I'm hoping a refund (or at minimum a credit toward the next invoice) is possible.

Has anyone been in a similar situation? And could a support team member please take a look at my account?

This topic has been closed for replies.
Best answer by Celine_

Hey ​@Maha Yasser , thanks for reaching out and for providing all the details! 

I understand you were unexpectedly charged for 2 Full seats on your renewal today, and you're requesting a refund or credit for the extra seat that won't be used this cycle.

I can see your support ticket #1906980 and have added a follow-up note to increase visibility with the team. Since this involves billing details, our support team is best equipped to review your specific case and determine whether a refund may be possible (We're unable to process billing requests directly here on the Forum due to security and privacy reasons). The team will be in touch with you directly as soon as possible. Thanks for your patience!

Update: Good news, I can see that the support agent has now adjusted your billing 🙂
As a best practice, to help avoid unintended seat upgrades in the future, we’d also recommend reviewing your seat approval settings and admin permissions configuration. You can can follow the steps in these guides: Set approval settings for new seats and Manage seats in Figma.

1 reply

Celine_
Figmate
Celine_Answer
Community Support
May 18, 2026

Hey ​@Maha Yasser , thanks for reaching out and for providing all the details! 

I understand you were unexpectedly charged for 2 Full seats on your renewal today, and you're requesting a refund or credit for the extra seat that won't be used this cycle.

I can see your support ticket #1906980 and have added a follow-up note to increase visibility with the team. Since this involves billing details, our support team is best equipped to review your specific case and determine whether a refund may be possible (We're unable to process billing requests directly here on the Forum due to security and privacy reasons). The team will be in touch with you directly as soon as possible. Thanks for your patience!

Update: Good news, I can see that the support agent has now adjusted your billing 🙂
As a best practice, to help avoid unintended seat upgrades in the future, we’d also recommend reviewing your seat approval settings and admin permissions configuration. You can can follow the steps in these guides: Set approval settings for new seats and Manage seats in Figma.

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