Solved

 I have tried several times to log in and verify my student profile, but each time it tells me I still need to "verify status." If I try again to verify it, I get the message "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." What should I do? I’ve already contacted the figma support but they haven’t responded yet…I really need my figma education account for my uni finals :(((

Hello,I’m currently trying to get the Figma Education plan but I’m facing several issues.• SheerID rejected my verification without giving details and closed my ticket permanently.  • I contacted education@figma.com more than a week ago but haven’t received a reply.  • My school does not provide the option to create a new academic email, so I cannot submit a new request.  • I am an active student and can provide school documents (student ID or enrollment certificate) if needed.Could someone from the Figma team please review my case or let me know what I can do next?Email used for verification: bb3***@gac***.ac.krSchool domain: gac***.ac.krThank you! 

Hi September month I have started premium and I have selected auto-pay from card after month account got suspended because of payment issues, after suspended I have seen old mails auto pay was not detected Could you help me to reactivate my account 

Hello, Although I have cancelled my subscription and I now have a starter plan and my workspace is listed as Free, I have been charged 12,40 € for the Professional Plan.I have tried multiple times to reach out to support.Please contact me through my email and refound it, as I do believe it was a mistake. Best regards,Federica 

Dear Figma Team,I am currently on a Professional Plan where i pay $20 per month. Now for this month of November 2025, why am i seeing that i owe $56.77? What is it for? What has changed? I need access to my Figma so i can make my steady $20 per month. Unless there’s some valid explanation to this. RegardsEnoobong George

Hello,The desktop app that I have always used on my MacBook with MacOS 11.7.10 operating system stopped working today. There is a white cross on the app preview: when I click to open the application, a notification appears saying that MacOS 12.0 operating system is required.The MacBook (from 2015) can no more be updated. I am asking if it is possible to use the Figma desktop app on the previous version anyway. Is it possible to install a previous version? [The title of this post was updated from “No more access on Figma Desktop” to “Figma Desktop App Requirements” by a moderator on 30-Nov-2025.]

Hi team, I’ve lost an important file; and I can no longer find it on my account at all; can I get some help on this? I cannot see it in my Deleted either.

New version of Figma can not edit the measurement anymore. We can double click to edit it before. Now we can only use it as default measure number.Is it a bug? If not, then why remove this feature?

Figma MCP Server currently only binds to 127.0.0.1 which makes it unable to listen on any other interface. WSL creates a virtual interface, to which the MCP Server must be able to listen, or Claude Code cannot connect to the MCP Server. Long story short, you need to make the MCP Server configurable.  As it is now, it’s useless for Claude Code users on Windows.

I recently purchased figma professional full seat. From past few days i am facing this error in figma Make. couldn’t move forward nor revert back to previous version. I tried long detailed, short and crisp prompts, not working. please help ASAP. I am running out of time to submit my portfolio.Figma make error with the prompt. 

I have had a paid plan for several years now, and after updating my email address my account was downgraded to a Starter Plan. I don’t have access to my previous email, so I can’t retrieve my sales receipt. I started a chat with the AI agent and was recommended to submit a Support Form, but since I am now on the Starter Plan that options is not available to me. There is no way to check what happened to my plan, so I am here in the forum hoping someone can't get me out of the logic loop I am stuck in.I would appreciate any help!

Hi all (and hopefully someone from the Figma team),I’m writing this post after spending days trying to figure out whether it is currently possible to sell a Figma plugin, and I’m honestly shocked at how contradictory, confusing, and out-of-date the information is across the official documentation and forum posts—even posts by Figma staff. I’m not alone in this confusion. Let me lay out what I’ve found and where the contradictions lie. 🔒 1. Official documentation (as of now) says the Community Seller program is closedFrom the official documentation on selling Community resources:“Note: We are not approving new creators to sell paid files on Community at this time.”This implies that unless you were already approved long ago, you can’t use the built-in Stripe-based seller infrastructure at all—meaning you cannot charge for your plugin through Figma in any official way. 🌐 2. A 3-year-old post from Figma staff says you can use your own Stripe flow (but not in the plugin UI)Source: Forum p

Is it possible to obtain a free subscription to the Professional package for non-profit organizations, and what evidence is required for this? Thank you for your response!

When Figma Make is processing something complex, it can take a while to complete. During that time, I usually switch to other design files to keep working. But there’s no indication that Make is still running or has finished.I often have to switch back and forth 5–6 times just to check if the process is done, which breaks focus and slows down my workflow.It would be great if there was some small visual feedback showing that Make is still building or has completed, even when I’m on another tab. For example, the Make tab icon could rotate or change state.This would make multitasking in Figma smoother and reduce unnecessary tab switching. Figma make tab icon 

A small change I noticed recently.In the old UI when you hit 'K', the input field for the value was automatically highlighted and you could instantly follow with a number on your keyboard.(e.g. you would hit 'K', then '2', and the item is scaled by x2)In the new UI however you now have to hit 'K’ twice to get to the same result.('K’, again 'K', then '2')I don't see what's the motivation behind this small change? Do other users experience a similar issue?  

Hello Figma Support,My cousin accidentally upgraded my account from the Free/Starter plan to the Team Professional plan ($35). This upgrade was not authorized by me — my card was still saved on the account.I kindly request that the subscription be cancelled and the $35 charge refunded.I would really appreciate your help with this.Thank you.

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

I've been billed for a full seat without my knowledge, this seems to be a recurring issue on this platform, since i've been billed in dollars i got charged with additional fees on my credit card, i need a refund.

Chrome version 142 will enable the Local Network Access policy, aka LNA (https://developer.chrome.com/blog/local-network-access). This will prevent plugins published within your organization from working because LNA requests within iframes will be restricted.The LNA policy will take effect on October 28, 2025. To experience the LNA policy: In Chrome, input chrome://flags/#local-network-access-check and enable the flag.  Is there any way to solve this problem?----Maybe this is a way to slove it, but plugin iframe is controlled by Figma.Google LNA Adoption Guide 

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

How do I cancel this subscription?

Hey all,I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.What’s happening: Double-click and “Enter” don’t let me edit text—not in place, not in the side panel. Typography controls (font, size, etc.) are greyed out for every text layer I select. I can move/resize elements, change color, and create new shapes just fine. This started suddenly, across both Figma browser and desktop app. What I’ve already tried: Checked layer is NOT locked, not a component, and not a nested/grouped selection. Checked on different pages, old files, new files—issue persists everywhere. Created a totally new Figma file—still can’t edit any text, not even “Inter” font. Swapped between browser (Chrome/Incognito) and the desktop app. Logged out/in, refreshed, cleared cache/cookies, no effect. No issues with account permissions (“can edit” everywhere), and not a FigJam file. No overlays, masks, or

I’m on a Professional Plan and I’d like to give edit access to one of my clients. Unfortunately, it says that “an admin needs to update his seat”, but I’m the owner of the file, I’m the admin. I don’t want to give my client edit access to my whole team, just to this file.Can you help me understand how to give the edit access just to one file? Thanks.

Hi everyone,I’m having issues activating my Figma Education license, and I’m hoping someone from the Figma team can help.My student verification was approved by SheerID on September 25, and they confirmed that there is nothing more I need to do on their side. However, I never received any activation or confirmation email from Figma, and my account is still stuck on the Free plan.My university email (which I used for verification) is a Neptun-based address that automatically forwards to my personal inbox. I cannot access the original mailbox directly, so it’s possible that the activation email was not forwarded correctly. Unfortunately, I have not received any message — not even in spam.I have already sent multiple emails to Figma support and to the education@figma.com address, but I haven’t received any reply yet.I really need access to the Education plan for my university studies and ongoing coursework, so this is becoming quite urgent for me.Could someone from the Figma team please l

Tonight after updating the desktop app to the latest version Figma Desktop App version 125.10.5 (happens in the beta and web browser as well) on macOS Tahoe when I create a variable collection and then subsequently create another one I seem to get into a weird state. When I create the first variable it creates the collection.If I create another collection the collection name becomes editable. So I name it.What happens though is that it renames the first collection I created instead of the new collection (second collection).The collection droplist updates to show there are two collections.When I click the droplist is shows the collection I gave a name to (the first collection) and “Collection 2”.  Collection 2 is empty.The named collection has the variable that is required in order to make a collection. So that is all weird and not right. Previously when I clicked on “Create new collection” it would switch the collection view to a blank one and then allow me to add my variables. I have