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Hello Figma Support Team,I am writing regarding an ongoing issue with my student verification status.I previously encountered a verification limit issue and contacted SheerID directly. SheerID has confirmed that my student verification has been successfully completed on their side and advised me to contact Figma support for further assistance.However, despite the verification being completed, my Figma account is still showing the student verification screen, and I am unable to access my workspace or continue any work. The verification prompt remains unchanged, effectively blocking all usage.Since this issue has already prevented me from working for several weeks, I would really appreciate it if you could check my account status and manually sync or update the verification so that the restriction can be removed.Please let me know if you need any additional information from my side.Thank you very much for your help.Best regards, HJ  

I can’t seem to export my wireframes as pdf. It only saves as .make

我一直在等新账号的验证邮件，但一直没收到。我检查了收件箱和垃圾邮件箱，都没找到。我点击了“重新发送”，但还是没有收到任何验证邮件，也没有收到 Figma 发来的邮件。请检查一下这个问题，并告诉我如何解决。

all my figma make files cannot be opened…. is there anyone having same issue? Please help me, thanks!!

My other account has been suspended as well. I already reported the issue to the official support team by email, but it still hasn’t been resolved. I have many important files in that account, and the suspension has seriously disrupted my work and caused significant financial losses. I’d really appreciate your help in resolving this as soon as possible.

Hello — I’m a developer trying to get my website online. Everything goes smoothly until the final stretch of publishing. We’re using Figma make with AI to design it and code it. Around 90% into the deploy, the publish process suddenly fails and I’m hit with a slew of CSS errors. I know the AI assistant attempted to upgrade the project to CSS Level 4, and I reverted it back to CSS Level 3 for compatibility/support reasons. However, when I try to deploy, I’m still seeing CSS errors. Despite multiple checks, the AI keeps suggesting this may be an issue on Figma’s side. The site is alignment-ai.io and it’s currently deployed, if you’d like to inspect it with DevTools to see the errors directly. I’ve tried everything I can control on my end: cache busting, dozens of code checks, removing our Google Analytics tag, and rolling back to prior versions. No luck — the site still goes offline. This also happened on a previous build around New Year’s, so we duplicated the project into a fresh build

URGENT , j’ai besoin d’aide pour connecter mon application WEB à ma boite email professionnel ainsi qu’un accès à la plateforme via le site web ?Mon objectif est d’ajuster la bonne coordination entre mon application web à ma boite email professionnel  sous figma avant lancement des tests , publication de mon application au niveau USA . Merci pour votre retour

Hello Figma Support Team,I am facing an urgent issue with my account.Since yesterday, I am continuously getting this error while trying to create a new file:“XHR for '/api/files/create' failed with status 429”Because of this, I am completely unable to create any new files in Figma (including Drafts). I have already tried: Logging out and logging in again Clearing browser cache Trying without plugins The issue still persists, and it is blocking my work urgently.Could you please check if my account is under any rate limit or restriction and help resolve this as soon as possible?This is time-critical for my work, so I would really appreciate a quick resolution.

Hello,I have accidentally linked Figma Education to the wrong account - I even went ahead and approved it from my student email address via SheerID 🤦🏻I have sent an email 2 weeks ago asking for support but I am not getting any answers. Can you kindly help me?

My Google Account Mail changed due to a name change. Now I dont have access to my own files.And I cant login to my old google account because in google that account isnt active anymore

Hi,  I wanted to sign-in with my work email today [redacted by forum moderator to remove PII] a I can't login. It's redirecting to some kiwi.okta sign up page. Check out this video please. I believe it's a bug since it worked before. https://www.dropbox.com/scl/fi/q6ftayhe7upbpgk64b87h/Screen-Recording-2026-01-05-at-11.30.25.mov?rlkey=5uift94svo8k2x154cnj6118o&st=97mczmy8&dl=0

Hello, I’m the creator of the team. In October last year, I purchased a one-year subscription with two seats. During the subscription period, I was able to edit files normally, but starting today I suddenly lost edit access and can only view the files.I have confirmed that I’m logged into the account that originally created both the team and the files, and I would appreciate your help in investigating and resolving this issue.

We find a log says: 376*****11@qq.com was added to the *** Team plan as a guest after ***.**@dida.com approved their request to edit the 网页 file.

We use an Enterprise Full seat token to access Figma files via the REST API (Tier 1 endpoints). Files in our Enterprise workspace work fine, but files in a personal Free plan account hit rate limits. The documentation note mentions file plan affecting limits, but it's unclear how the token owner's seat type and the file's plan interact. Can you clarify? Questions:To get 20/min for Tier 1, are both required?File is in an Enterprise workspaceToken owner has a Full seat in that Enterprise workspaceOr does only the file's plan matter?How are Free plan files handled?When accessing a file in a Free plan account with an Enterprise Full seat token, what rate limits apply?Are Free plan files always treated as View/Collab limits (6/month) regardless of the token's seat type?Token owner seat type vs. file plan:When using a token, which determines the rate limit: the token owner's seat type, the file's plan, or both?If both, how do they combine? (e.g., does seat type determine the category and fil

Good afternoon, I'd like to request a cancellation of a payment that occurred today, January 4th. I didn't have time to cancel my subscription due to the holidays, so I canceled it immediately after paying today, and I haven't used the features.Please refund the funds charged, thank you!Invoice number XTYCWV5I-0004

When opening the file "Homework: Preparing Layouts for Development" in Chrome 143.0.7499.170 on Windows 10, an error appears: "An error occurred while opening the editor."

An important file from my Drafts suddenly went missing. I have a Starter account and I heard there have been some changes for this type of account, but almost all my draft files are still there, only this specific one is missing and it is an important project.Can you please help me recover it?

Hi, I hope you can help me! I don't have a laptop at the moment, so I want to learn Figma by working on it from my tablet. However, I’ve already run into a problem—I can’t figure out how to delete layers. In the menu that appears after tapping on a layer, there’s no delete button, so I don’t know what to do. I really hope you can help me! 

Hi,The Auto Layout settings section has disappeared from the right-hand panel in the desktop version of the app.I’ve thoroughly checked the entire panel, and the Auto Layout section is definitely missing.I then opened the web version, and everything is there — the section appears as usual.So technically, Auto Layout is working: the text inside behaves as expected, and I see the notification that Auto Layout was created. But the controls for it are missing from the right panel in the desktop version.Could you please help?Thanks in advance!

i have been changed for my account which i canceled before  nvoice ID: in_1Sjw7XIvcqWR3dFDoalkRvOTTeam: PersonalStart: Nov 29, 2025End: Dec 29, 2025Total: $15.73 USDhere is the details of the payment how can i remove my card from figma i dont se any option 

Hi. I made a project on Figma Make. It works well, but there is an issue with design. There is design difference between Make Preview and Published URL.This how project looks like on Preview and this is how it should be. And this is how it looks like on Published URL. There is a big desing difference. Like it reads a different css file. How can I solve this big problem. Published URL is: https://note.roxet.com/

Hello Figma Support Team,I hope you are doing well.I am writing regarding my plan access. I am currently a student on Rocketseat online learning platform, which is an eligible educational institution. On December 5th, Rocketseat submitted a request for my Figma Student/PRO Plan activation. However, until now, my account status has not changed, and I still do not have access to the student benefits.I would like to kindly ask if you could check the status of this request or let me know if any additional information is needed from my side. My user name is @angelicaal.Thank you very much for your time and support.__Angelica

I changed my email from personal to work when I worked for the company. I want to change my email back from work to personal. It does not work because it has already been used. How do I switch back to the same personal email?

Hello Figma, I have been paying for a personal account while also having a personal account for years and wanted to delete the personal account as I simply can’t afford it. I was exporting files while I noticed that I had several seats under the same name. I accidentally deleted the whole of the account when I was only trying to delete one seat. I had originally created a single file which hosted a lot of previous design work I had accumulated over the years. I am hoping that, given it was done today, there is still a way to retrieve this file somehow. I would be very appreciative if I could get assistance with this as soon as possible.Thank you,Heike

After not resubscribing, My team is locked and the files in the projects are view only, even when I am the owner, this does not make scene, this technique is forcing me to resubscribe.How can I edit my files, after not resubscribing?