Good afternoon, I'd like to request a cancellation of a payment that occurred today, January 4th. I didn't have time to cancel my subscription due to the holidays, so I canceled it immediately after paying today, and I haven't used the features.
Please refund the funds charged, thank you!
Invoice number XTYCWV5I-0004
Best answer by Tom Reem
Hey
I can’t access or share account-specific details here, but I’ve gone ahead and opened a ticket on your behalf with our Product Support team so this can be reviewed properly. Your case number is: 1668242, and the team will follow up with you directly once they’ve had a chance to take a look. In the meantime, here is some general information on how to manage your Figma subscription: Upgrade or downgrade your plan.
For next steps, keep an eye on the email associated with your Figma account. Wishing you a prosperous new year, and appreciate your patience while this gets sorted out! 🙏🏻
Hey
I can’t access or share account-specific details here, but I’ve gone ahead and opened a ticket on your behalf with our Product Support team so this can be reviewed properly. Your case number is: 1668242, and the team will follow up with you directly once they’ve had a chance to take a look. In the meantime, here is some general information on how to manage your Figma subscription: Upgrade or downgrade your plan.
For next steps, keep an eye on the email associated with your Figma account. Wishing you a prosperous new year, and appreciate your patience while this gets sorted out! 🙏🏻
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