Solved

I’m writing to ask for help with my Figma education account. I verified my account on November 23, 2025, and Sheer ID said it was verified. But I can’t access the professional features even though I got a confirmation email from Figma support.The Figma app says my education status is expired and I need to re-verify. But whenever I try to re-verify, I get an error message saying I’ve already reached the verification limit.I’ve talked to Sheer ID support a bunch of times, and they always say my account is verified, but the app keeps saying I need to re-verify. They also say the verification limit is exceeded.I really need this account for my university project. Can you help me fix this?

Hi! I’m trying to create a grid-style wallpaper in Figma.I designed a single square tile and exported it as a PNG. My goal is to use this image to fill a larger rectangle with a repeating pattern (tiled multiple times at the original size).Here’s what I’ve tried so far: I created a rectangle and, in the Fill section, changed the fill type to Image and selected my PNG. However, this results in the image being scaled up so that only one large square appears inside the rectangle instead of repeating. I also tried setting the fill type to Pattern, but when I click Select source, nothing happens and I’m unable to choose the image. Is there a way to make an image repeat automatically as a tiled pattern in Figma without manually duplicating the image? If this isn’t supported natively, are there recommended workarounds or plugins?Thanks in advance!

Random screenshots are visible on our live website published from Figma Make. We have tried multiple troubleshooting steps to remove them, but the problem still remains.  here the link to website : https://nipcfitnambi.figma.site/

Hello, My school deactivated my email account and now I cannot login to Figma anymore. The mails arent forwarded to my email adress. Could anyone guide me on how to change the email address associated with my Figma account so that I can regain access?

My components with "while hovering" and "while pressing" variants (and interactions) are reverting back to the default values and icons when I'm interacting with them. I've tried viewing the prototypes within the Figma desktop app, as well as on Firefox, and on either cases this issue persists.Weirdly though, this only happens if I'm logged into Figma. If I view the same prototype in Private/Incognito browser window, this issue doesn't occur.Figma Version: Figma Desktop App version 125.11.6Operating System: MacOS Tahoe 26.1Preview: 

Any time I click outside of the library panel, the window closes. It’s extremely annoying! This is only happening in the latest Figma update. Other teams I’m in that haven’t received the update yet don’t have this problem.

Hello Figma Support,I am transitioning from a Bootcamp student to a University student (Chittagong Independent University, Spring 2026).I previously held the Education plan for the Google UX Certificate on an old account. I have now created this new account to continue my studies for my 4-year University degree.The Issue: I am trying to apply for the Education plan on this new account, but the SheerID auto-verification is failing. I have my Official University Admission & Billing documents ready to prove my status.Could a support specialist please contact me or help me verify this new account manually?Thank you!

Hi,I accidentally left two extra seats active on our subscription, even though the project was completed and we no longer need the team. The payment for these seats was processed today.Could you please issue a pro-rated refund for the two unused seats for this month?Thank you for your help.

My company has a comprehensive component library which I am trying to have imported into Figma make. One of our designers has run the export following the instructions, and those who have edit access to the component library can see it in Figma make. However I just have viewing access but I still can’t see it - I can’t tell if it’s a bug or I’m just missing the correct permissions? Do I need to be a member of the team where the library is published? I get a bit lost with all the Figma access/permissions.

Hello Figma Support Team,I’m requesting help from a support specialist regarding an account access issue.Current situation: I have an open Figma support ticket: Case #1699700 The email address associated with my Figma account is no longer accessible (expired) Because of this, I cannot log in, receive verification emails, or access/update my support ticket through the provided links What I need help with: I need the email address associated with my Figma account to be manually updated to:(redacted by the moderator due to PII) I am the original owner of the account and can provide any required verification to prove ownership At the moment, automated responses keep directing me to links that lead to a page where no support requests are visible, so I’m unable to view or update my existing ticket. I need this issue to be handled manually by a support specialist.Thank you very much for your help.Best regards,

Hello Figma Support Team,We are contacting you on behalf of LABA Rimini, an Italian higher education institution.We are currently experiencing an issue with our Figma Education account: students are receiving the message “Your Education status has expired. To keep using Pro features, upgrade your team or verify your education status”, and as a result we are no longer able to use the account as expected.The account is registered with the domain labarimini.com.I am a lecturer at LABA Rimini, and this account is used for teaching purposes by both teachers and students.We would like to understand: why the Education status appears to have expired, whether there is an issue with the verification of our institution or domain, and what steps are required to restore full access for our students and faculty. Could you please help us investigate what is happening and guide us on how to resolve this issue?Thank you very much for your support.We look forward to your reply.Kind regards,GianlucaL

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

Hello,I am currently a college student at MassArt and have been experiencing ongoing issues with a “verification limit exceeded” message for some time now.I first contacted SheerID regarding this issue and received a generic response stating:“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”After that, I contacted Figma and was informed that I would need to reach out to SheerID in order to have my verification attempts reset. I attempted to contact SheerID multiple additional times and offered to provide any documentation necessary. However, each time I received the same generic response stating that they were unable to process my verification request.At that point, I gave up and managed with the limited features for the remainder of last semester. However,

Hello, I previously registered with you and paid for an organizational license, but I did not receive any confirmation email.

I am experiencing an issue with the Figma desktop application on Windows 11 Pro.Problem Description:When I launch the app, the main window appears completely gray. Only the home screen icon (house) and the "New design file" button (plus sign) are visible. The main interface with files and projects does not load.What I have tried: Completely reinstalling the Figma desktop app (downloaded the latest version from the official website). The issue persists after reinstallation. Important: The Figma web version in my browser works without any problems. My Environment: Operating System: Windows 11 Pro Location: Russian Federation App Status: Latest version, fresh install Could you please advise on how to resolve this issue? I look forward to your response.Thank you in advance,Yan

Hello, I have two plugins that have been posted on the figma platform for several years. This morning, all users suddenly said that our plugins couldn't be found in the resource community. I hope your team can provide me with a specific explanation of the reasons for taking down these two plugins of mine. And apply to restore these two plugins to the figma platform. The following are the addresses of the two plugins I developed：https://www.figma.com/community/plugin/1000018270921149282/lanhuhttps://www.figma.com/community/plugin/1045276346404842107/lanhu 

Whenever I create an annotation on an image, the image edit bottom floating bar appears and if I write anything on the annotation containing the letter “Q”, Figma takes it as the shortcut for “Select area” and the annotation disappears. Help! I think this is a bug. [Moderator note: The title of this post was updated from “How to prevent annotations from quitting when ‘Q’ is clicked” to “Pressing ‘Q’ closes annotations unexpectedly” on Jan 6, 2026.]

A weird situation. Just had to change laptops due to emergency and on the new laptop even after installing Figma Font Helper the fonts are marked as missing. Once I try to reinstall them, usually the last installed font appears, while other disappear again. Let’s say, Bold is working, but if I install Regular and refresh the page, the Regular is working and Bold is missing.

Design documents open with the page panel closed by default. This is also true for the viewer role and the dev mode. I notice that stakeholders who view our design files have difficulty opening this. This takes us a lot of time to explain each time. Now we have an explanation on our cover page of how it works to open this. I think it actually makes sense if the page panel is open by default. Especially because Figma itself also gives advice on how to divide the design file with multiple pages. If a functionality is so default in use, it must also be open by default. How are you experiencing this?

Hello,I am writing to you because in my account (redacted by the moderato due to PII) it comes out that I am on education account and it comes out that I verify my status being already on education account.If I don’t do it I can’t edit a group of figma but my account is already education and I don’t know what to do.Thank you

I’m trying to use my published library in a Figma Make project, but the Export to Figma Make dialog does not appear.Is this feature not available to me? 

Hi Figma Team,I am a regular user of FigJam for creative collaboration. Currently, I am frustrated by the lack of native support for Frame.io links.While YouTube and Vimeo links automatically unfurl into a playable video player with thumbnails, Frame.io links only appear as plain, static link cards. As Frame.io is an industry standard for video review, this significantly disrupts our workflow. We have to manually take screenshots and link them just to make the board look organized.I strongly request: A native Frame.io widget or enhanced link unfurling that supports a video player inside FigJam. The ability to view thumbnails and play videos directly without leaving the FigJam board, similar to the YouTube integration. This feature would be a game-changer for creative teams worldwide who rely on both Figma and Frame.io.Best regards, Seonku

Hello Figma Support,This requires manual removal from Figma’s email suppression list.I cannot log in because login and password reset emails are not delivered.My email address previously returned hard-bounce errors due to a mail server issue.The server is now fully operational, but my email is still blocked.The chatbot confirmed this is likely due to my address being on Figma’s email suppression list,which requires manual removal.Please escalate this to a Support Specialist for manual review and removal.Email: [redacted by forum moderator to remove PII]Domain: [redacted by forum moderator to remove PII] I am unable to access paid support because login emails are blocked,so I am requesting manual assistance via the forum.Thank you.

I’m using pro plan, and I turn AI content training features on in Settings page. I don’t know why 😭  

Hello!I encountered an issue today where children of a frame (auto layout or not) who have constraints set of any kind (Top + Bottom & Left + Right shown in video demo) will only grow in increments of 1px. In Auto Layout frames with Fill it works correctly, but not with non-Auto Layout. I think this is a bug! Or if it is working as expected, I think the expectation should change, as it does not meet my user expectation!Thank you!Sam Smith