Skip to main content
Game
New Member
January 1, 2026
Solved

Why my account has been suspended?

  • January 1, 2026
  • 3 replies
  • 212 views

My other account has been suspended as well. I already reported the issue to the official support team by email, but it still hasn’t been resolved. I have many important files in that account, and the suspension has seriously disrupted my work and caused significant financial losses. I’d really appreciate your help in resolving this as soon as possible.

    This topic has been closed for replies.
    Best answer by Gayani_S

    Hey ​@Game, sorry to hear about the disruption this has caused! 

    I’ve checked internally but wasn’t able to locate a support ticket linked to this issue yet. If you have a support ticket number, could you please share it with me? Once I have that, I’ll be able to look into this further and help escalate it with the appropriate team. If you don’t have a support ticket number I can create a new ticket on your behalf. 

     

    Thank you for your help! 

     

     

     

     

    3 replies

    Gayani_S
    Figmate
    Gayani_SSolution
    Community Support
    January 2, 2026

    Hey ​@Game, sorry to hear about the disruption this has caused! 

    I’ve checked internally but wasn’t able to locate a support ticket linked to this issue yet. If you have a support ticket number, could you please share it with me? Once I have that, I’ll be able to look into this further and help escalate it with the appropriate team. If you don’t have a support ticket number I can create a new ticket on your behalf. 

     

    Thank you for your help! 

     

     

     

     

    Game
    GameAuthor
    New Member
    January 6, 2026

    Everything okay already, my account in normal now.
    Thank you 

    ksn
    Figmate
    Community Support
    January 7, 2026

    Thank you for confirming ​@Game! I’m going to close this topic, but please feel free to create a new one if any other problems arise.