Hi,
I wanted to sign-in with my work email today [redacted by forum moderator to remove PII] a I can't login. It's redirecting to some kiwi.okta sign up page. Check out this video please. I believe it's a bug since it worked before.
Solved
I can't login
Best answer by Gayani_S
Hey
To help narrow this down, could you try the following?
-
Check whether the same behaviour happens in an incognito browser mode.
-
Log out of Okta completely, then sign back in and try again.
-
If you’re using the Okta browser plugin, search for Figma within the plugin and try signing in directly from there.
You might also find this Okta support article helpful, as it describes a similar issue:
https://support.okta.com/help/s/article/okta-browser-plugin-detects-a-different-app-when-login-into-a-swa-app?language=en_US.
If this doesn’t resolve it, I’m more than happy to connect you with our support team so they can take a closer look.
Thank you for you help!
Hey
To help narrow this down, could you try the following?
-
Check whether the same behaviour happens in an incognito browser mode.
-
Log out of Okta completely, then sign back in and try again.
-
If you’re using the Okta browser plugin, search for Figma within the plugin and try signing in directly from there.
You might also find this Okta support article helpful, as it describes a similar issue:
https://support.okta.com/help/s/article/okta-browser-plugin-detects-a-different-app-when-login-into-a-swa-app?language=en_US.
If this doesn’t resolve it, I’m more than happy to connect you with our support team so they can take a closer look.
Thank you for you help!
I'm not sure if I can help others if they have same issue, but I've tried in incognito window and it works. So I cleaned cookies and storages and it works. Not sure what it was, not using Okta at all.
Thanks for help!
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