Figma Education Linked to the wrong account

Hi ​@Gayani_S!

Thank you for getting back to me. I had come across that form shortly after writing this post. Thank you for sharing it here also. I submitted it.

The only thing that I don’t understand is the last requirement. I have successfully applied the Educational plan to my private email, but want to transfer it to another private email. This is because I have two accounts that I’ve had for many years.

Thank you,

Antony

Hey ​@Antony Della-Pietra, this is actually a pretty unique case. 

I’d still recommend filling out the form and waiting for the team’s response. When I submitted it, there was an option to add extra context ( attached screenshot). Can you check if you’re also able to do that? If so, in that section, you can explain that you’ve already successfully moved the status from an educational email account to a personal email account and now you’re hoping to transfer it once more to another personal email account.

If they’re not able to help directly through the form, I can always reach out internally to see if there’s anything else that can be done. 

Feel free to update me on this, happy to help out further! 

Hey ​@Antony Della-Pietra, this is actually a pretty unique case. 

I’d still recommend filling out the form and waiting for the team’s response. When I submitted it, there was an option to add extra context ( attached screenshot). Can you check if you’re also able to do that? If so, in that section, you can explain that you’ve already successfully moved the status from an educational email account to a personal email account and now you’re hoping to transfer it once more to another personal email account.

 

If they’re not able to help directly through the form, I can always reach out internally to see if there’s anything else that can be done. 

 

Feel free to update me on this, happy to help out further! 

Thank you! I am touched by your helpfulness and went all that far to even change the form for me. Thank you. I resubmitted it. Have a nice day!

You’re very welcome! If anything else comes up or you need help along the way, don’t hesitate to reach out. Wishing you a great day ahead!