Hello,
I have accidentally linked Figma Education to the wrong account - I even went ahead and approved it from my student email address via SheerID 🤦🏻
I have sent an email 2 weeks ago asking for support but I am not getting any answers.
Can you kindly help me?
Best answer by Gayani_S
Hey
I’d still recommend filling out the form and waiting for the team’s response. When I submitted it, there was an option to add extra context ( attached screenshot). Can you check if you’re also able to do that? If so, in that section, you can explain that you’ve already successfully moved the status from an educational email account to a personal email account and now you’re hoping to transfer it once more to another personal email account.
If they’re not able to help directly through the form, I can always reach out internally to see if there’s anything else that can be done.
Feel free to update me on this, happy to help out further!
Hi
I can see that you’ve already contacted our Education team (#1651951), apologies that you haven’t heard back from the team yet. If you applied your Figma status to the wrong account, please fill out this form so our team can service your request. Please note, the Figma team cannot move status from an account associated with educational email address to an account associated with a personal email address.
Hope this helps. I’ve marked your support ticket now as solved, please let me know if you have any further question. Happy to help out!
Hi
Thank you for getting back to me. I had come across that form shortly after writing this post. Thank you for sharing it here also. I submitted it.
The only thing that I don’t understand is the last requirement. I have successfully applied the Educational plan to my private email, but want to transfer it to another private email. This is because I have two accounts that I’ve had for many years.
Thank you,
Antony
Hey
I’d still recommend filling out the form and waiting for the team’s response. When I submitted it, there was an option to add extra context ( attached screenshot). Can you check if you’re also able to do that? If so, in that section, you can explain that you’ve already successfully moved the status from an educational email account to a personal email account and now you’re hoping to transfer it once more to another personal email account.
If they’re not able to help directly through the form, I can always reach out internally to see if there’s anything else that can be done.
Feel free to update me on this, happy to help out further!
Hey
I’d still recommend filling out the form and waiting for the team’s response. When I submitted it, there was an option to add extra context ( attached screenshot). Can you check if you’re also able to do that? If so, in that section, you can explain that you’ve already successfully moved the status from an educational email account to a personal email account and now you’re hoping to transfer it once more to another personal email account.
If they’re not able to help directly through the form, I can always reach out internally to see if there’s anything else that can be done.
Feel free to update me on this, happy to help out further!
Thank you! I am touched by your helpfulness and went all that far to even change the form for me. Thank you. I resubmitted it. Have a nice day!
You’re very welcome! If anything else comes up or you need help along the way, don’t hesitate to reach out. Wishing you a great day ahead!
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