An important file from my Drafts suddenly went missing. I have a Starter account and I heard there have been some changes for this type of account, but almost all my draft files are still there, only this specific one is missing and it is an important project.
Can you please help me recover it?
Best answer by Celine_
Hey Omar, thanks for reaching out. Celine from Figma here, happy to help!
Since this involves account- and file-specific details, we’re not able to investigate it directly from the Forum. I’ve gone ahead and created a support ticket on your behalf via a secure channel so our support team can take a closer look. For reference, your case number is 1664492, and sent directly to your email address: skxxxx11@gxxxxl.xxm.
To help them investigate and check whether the file can be recovered, please make sure to share the URL of the missing file directly with the support agent.The support team will reach out to you by email and guide you through the next step and will try to locate it. Thanks for your patience while they look into this!
Hey Omar, thanks for reaching out. Celine from Figma here, happy to help!
Since this involves account- and file-specific details, we’re not able to investigate it directly from the Forum. I’ve gone ahead and created a support ticket on your behalf via a secure channel so our support team can take a closer look. For reference, your case number is 1664492, and sent directly to your email address: skxxxx11@gxxxxl.xxm.
To help them investigate and check whether the file can be recovered, please make sure to share the URL of the missing file directly with the support agent.The support team will reach out to you by email and guide you through the next step and will try to locate it. Thanks for your patience while they look into this!
[redacted]
Here is the URL
Hey
I also see that you’re in conversation with Miriam about the file -- please continue working with her via that ticket.
I also saw you posted another set of topics about this here and here, and will be closing that one as a duplicate. Thank you!
An important file from my Drafts suddenly went missing. I have a Starter account and I heard there have been some changes for this type of account, but almost all my draft files are still there, only this specific one is missing and it is an important project.
Can you please help me recover it?
That’s really frustrating, especially when it’s an important project. I’d recommend reaching out to Figma support directly with the file name and approximate date sometimes drafts can be recovered on their end. I also started tracking important files and changes more carefully in Phonexa after a similar scare, which helped me avoid this kind of stress later on. Hope you get it back.
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