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URGENT: Accidental Permanent Deletion of Critical File - Request for Restoration

  • December 30, 2025
  • 1 reply
  • 21 views
Heike Heinze

Hello Figma, 

I have been paying for a personal account while also having a personal account for years and wanted to delete the personal account as I simply can’t afford it. I was exporting files while I noticed that I had several seats under the same name. I accidentally deleted the whole of the account when I was only trying to delete one seat. 

I had originally created a single file which hosted a lot of previous design work I had accumulated over the years. I am hoping that, given it was done today, there is still a way to retrieve this file somehow. 

I would be very appreciative if I could get assistance with this as soon as possible.

Thank you,

Heike

Best answer by Celine_

Hey ​@Heike Heinze , thanks for reaching out in the Figma Forum and explaining what happened. I’m sorry to hear about the accidental account deletion. I understand how concerning this is, especially with important work involved! To help you further, I’m going to send you a DM with next steps so our team can look into this securely. (We can’t handle account issues in the Forum due to privacy and security reasons).

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • December 30, 2025

Hey ​@Heike Heinze , thanks for reaching out in the Figma Forum and explaining what happened. I’m sorry to hear about the accidental account deletion. I understand how concerning this is, especially with important work involved! To help you further, I’m going to send you a DM with next steps so our team can look into this securely. (We can’t handle account issues in the Forum due to privacy and security reasons).

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