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URGENT: Accidental Permanent Deletion of Critical File - Request for Restoration

  • December 30, 2025
  • 1 reply
  • 97 views
Heike Heinze

Hello Figma, 

I have been paying for a personal account while also having a personal account for years and wanted to delete the personal account as I simply can’t afford it. I was exporting files while I noticed that I had several seats under the same name. I accidentally deleted the whole of the account when I was only trying to delete one seat. 

I had originally created a single file which hosted a lot of previous design work I had accumulated over the years. I am hoping that, given it was done today, there is still a way to retrieve this file somehow. 

I would be very appreciative if I could get assistance with this as soon as possible.

Thank you,

Heike

Best answer by Celine_

Hey ​@Heike Heinze , thanks for reaching out in the Figma Forum and explaining what happened. I’m sorry to hear about the accidental account deletion. I understand how concerning this is, especially with important work involved! To help you further, I’m going to send you a DM with next steps so our team can look into this securely. (We can’t handle account issues in the Forum due to privacy and security reasons).

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • December 30, 2025

Hey ​@Heike Heinze , thanks for reaching out in the Figma Forum and explaining what happened. I’m sorry to hear about the accidental account deletion. I understand how concerning this is, especially with important work involved! To help you further, I’m going to send you a DM with next steps so our team can look into this securely. (We can’t handle account issues in the Forum due to privacy and security reasons).

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