Hello, I’m the creator of the team. In October last year, I purchased a one-year subscription with two seats. During the subscription period, I was able to edit files normally, but starting today I suddenly lost edit access and can only view the files.
I have confirmed that I’m logged into the account that originally created both the team and the files, and I would appreciate your help in investigating and resolving this issue.
Solved
Unable to edit
Best answer by Junko3
Hi
I understand that you’ve lost edit access to files in your team despite having an annual subscription.
I checked on our end and it appears that your Professional team is currently suspended due to a past-due payment. This would explain why you’re now seeing view-only access instead of edit access.
Since this looks to be related to a billing issue, we’re unfortunately not able to assist further with this directly here on the forum for security and privacy reasons.
However, I do see that you’ve already submitted a support ticket(#1668668). I’ll go ahead and add a note to that ticket so our team has the full context and can assist you more effectively.
Someone from our support team will follow up with you directly via the ticket email once they’re ready. Please continue the conversation there for next steps.
Thanks for your understanding.
Hi
I understand that you’ve lost edit access to files in your team despite having an annual subscription.
I checked on our end and it appears that your Professional team is currently suspended due to a past-due payment. This would explain why you’re now seeing view-only access instead of edit access.
Since this looks to be related to a billing issue, we’re unfortunately not able to assist further with this directly here on the forum for security and privacy reasons.
However, I do see that you’ve already submitted a support ticket(#1668668). I’ll go ahead and add a note to that ticket so our team has the full context and can assist you more effectively.
Someone from our support team will follow up with you directly via the ticket email once they’re ready. Please continue the conversation there for next steps.
Thanks for your understanding.
Hello, sorry to bother you again. I’ve paid for the annual plan, but why am I still being charged monthly? Could you help explain this? Thank you so much!
Hey
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