After not resubscribing, My team is locked and the files in the projects are view only, even when I am the owner, this does not make scene, this technique is forcing me to resubscribe.
How can I edit my files, after not resubscribing?
Solved
How can I edit my files, after not resubscribing?
Best answer by Celine_
Hi Dania, Céline from Figma here.Thanks for reaching out.
It looks like your team was downgraded to the Starter plan after your Professional plan subscription was cancelled. When this happens, Starter plan limits apply automatically.
On the Starter plan, editing is restricted if your team exceeds the allowed number of files or projects. Specifically, Starter teams are limited to:
- 3 total Figma Design and Figma Sites files in a project
- 3 files per each other Figma product in a project (i.e., 3 Figma Slides files, 3 FigJam files, etc.)
- 1 project in the team
If your team has more files or more than one project when the downgrade occurs, Figma will lock the team and set files to view-only until you’re back within those limits. So , once you get your team down to three or fewer files, this will automatically unlock your Starter team and you'll be able to continue using Figma with the free plan features. (read more)
To continue editing on the free Starter plan, please also:
-
Move files back to your Drafts - You can move files from your team back to your personal drafts (where you’ll be able to edit them on the Starter plan)
-
Duplicate the files to your Drafts
-
Delete files you no longer need
-
Reorganize or remove extra projects so your team only has one project. Learn more about moving projects.
Once your team is back within the Starter plan limits, editing will automatically be unlocked. This behavior is expected and reflects how access works after a downgrade, rather than an attempt to force a resubscription.
If anything still doesn’t look right or you think the downgrade didn’t apply correctly, let me know and I can help connect you with our support team. Hope this clarifies!
Hi Dania, Céline from Figma here.Thanks for reaching out.
It looks like your team was downgraded to the Starter plan after your Professional plan subscription was cancelled. When this happens, Starter plan limits apply automatically.
On the Starter plan, editing is restricted if your team exceeds the allowed number of files or projects. Specifically, Starter teams are limited to:
- 3 total Figma Design and Figma Sites files in a project
- 3 files per each other Figma product in a project (i.e., 3 Figma Slides files, 3 FigJam files, etc.)
- 1 project in the team
If your team has more files or more than one project when the downgrade occurs, Figma will lock the team and set files to view-only until you’re back within those limits. So , once you get your team down to three or fewer files, this will automatically unlock your Starter team and you'll be able to continue using Figma with the free plan features. (read more)
To continue editing on the free Starter plan, please also:
-
Move files back to your Drafts - You can move files from your team back to your personal drafts (where you’ll be able to edit them on the Starter plan)
-
Duplicate the files to your Drafts
-
Delete files you no longer need
-
Reorganize or remove extra projects so your team only has one project. Learn more about moving projects.
Once your team is back within the Starter plan limits, editing will automatically be unlocked. This behavior is expected and reflects how access works after a downgrade, rather than an attempt to force a resubscription.
If anything still doesn’t look right or you think the downgrade didn’t apply correctly, let me know and I can help connect you with our support team. Hope this clarifies!
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