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Student Plan not activated after school request

  • December 30, 2025
  • 3 replies
  • 27 views
Angélica Albuquerque

Hello Figma Support Team,

I hope you are doing well.

I am writing regarding my plan access. I am currently a student on Rocketseat online learning platform, which is an eligible educational institution. 

On December 5th, Rocketseat submitted a request for my Figma Student/PRO Plan activation. However, until now, my account status has not changed, and I still do not have access to the student benefits.

I would like to kindly ask if you could check the status of this request or let me know if any additional information is needed from my side. My user name is @angelicaal.

Thank you very much for your time and support.

__

Angelica

Best answer by Celine_

Hey Angélica, thanks for reaching out! For help with verification, please contact your bootcamp administrator directly. The administrator of your bootcamp or online program needs to verify your account on your behalf. From there, they can reach out directly to the Figma Education team at education@figma.com , and the bootcamp admins if needed. Hope this get resolved quickly!

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • December 30, 2025

Hey Angélica, thanks for reaching out! For help with verification, please contact your bootcamp administrator directly. The administrator of your bootcamp or online program needs to verify your account on your behalf. From there, they can reach out directly to the Figma Education team at education@figma.com , and the bootcamp admins if needed. Hope this get resolved quickly!

    Angélica Albuquerque

    Thank you so much, ​@Celine_ !
     

    They advised me to speak directly with Figma support, as they had already sent my request. But I will contact them again.

    Thank you very much for your attention and quick response. :) Oh, and I wish you a very happy new year!

    Celine_
    Figmate
    • Celine_
    • Community Support
    • December 30, 2025

    Thanks for the additional context! I can see your support ticket in our system, and I’ve added a follow-up note for the team. Please note that due to the holiday season, responses may take a bit longer than usual.

    Thanks for your understanding and wishing you a Happy New Year!

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