Solved

Google Mail change

Forum|Forum|1 month ago
January 5, 2026
2 replies
117 views

Philipp TL
New Member

My Google Account Mail changed due to a name change. Now I dont have access to my own files.
And I cant login to my old google account because in google that account isnt active anymore

Best answer by Gayani_S

Hey @Philipp TL, I understand you cannot log in to account under your old email address. Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.

If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.

Let me know how you’d like to proceed!

Gayani_S
Community Support
Answer
Forum|Forum|1 month ago
January 5, 2026

Hey @Philipp TL, I understand you cannot log in to account under your old email address. Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.

If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.

Let me know how you’d like to proceed!