is Figma Make service down?

Forum|Forum|8 months ago
January 7, 2026
5 replies
161 views

all my figma make files cannot be opened…. is there anyone having same issue?

Please help me, thanks!!

Figma Make

This topic has been closed for replies.

Best answer by Mark Guo

Solution: https://help.figma.com/hc/en-us/articles/22380853110551-Clear-the-Figma-desktop-app-cache

Mark GuoAuthor

New Member

All other products are no problem, like Figma Jam or Deisgn

Celine_

Community Support

Hello Mark, Céline from Figma here. Thanks for flagging this.

This does look unexpected, as I’m able to load the preview on my end. I can see that you’ve already contacted our Support team (thank you for doing that!). For reference, your case number is 1673409.

We’ve escalated this internally for further investigation, and the team will follow up with you soon. Thanks for your patience!

Mark GuoAuthor

New Member

Hello Mark, Céline from Figma here. Thanks for flagging this.

This does look unexpected, as I’m able to load the preview on my end. I can see that you’ve already contacted our Support team (thank you for doing that!). For reference, your case number is 1673409.

We’ve escalated this internally for further investigation, and the team will follow up with you soon. Thanks for your patience!

Hello Celine, Just wanted to let you know that resetting Figma did the trick!

I followed the steps provided by support team, and everything is up and running now.

Thanks so much for the help that came at the perfect time.

Mark GuoAuthorSolution

New Member

Solution: https://help.figma.com/hc/en-us/articles/22380853110551-Clear-the-Figma-desktop-app-cache

Celine_

Community Support

Great, it’s working now! Thanks for letting me know. I’ve marked as solved and closed the topic here!

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