Solved

When attempting to re-verify my account for the education license I get the message “Verification Limit Exceeded”. I’ve contacted SheerID multiple times and they keep insisting my account is verified and there is nothing they can do or “reset”.I’ve shared this with them from the Figma Support page: "I am in higher education and trying to verify with SheerID, but see a “Verification Limit Exceeded” error message.Once you’ve hit your verification limit, contact the SheerID support team to reset your limit and continue working on your verification.”https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education They keep replying that they can not reset the verification limit. Could you please fix the issue?  

I canceled my subscription one month ago. This is confirmed by Figmas UI showing me that I'm on the Free plan. Nevertheless I had a charge of 5,95€ on my credit card today. What is happening here and why even 5,95€ i was on the 17,85€ plan before.

Hello there, please kindly support the broswer experience on ipad pro. currently most features work but only the zoom in and zoom out through the track pad is broken when trying to edit figma design on ipad browser (safari or chrome). Please please please kindly fix it. it means that we can learn figma and use it on the go and also most of students are using ipad as a on-the-go device in campus. at home, we also plug in ipad pro m4 into large monitor given the ipadOS26 supports multi-tasking really well! thank you!

Hello Figma Team,I would like to request an update to the billing entity name on the invoices for September, October, and November, changing it from 北京智齿博创科技公司 to 北京智云悟飞科技有限公司.If updating the entity name is not possible, adding the new company name as a remark at the top of the invoices would also be acceptable. We would like to receive the updated invoices today, if possible.Thank you for your support.Best,Han Han

Hi Support Team, I have submitted a support request to help with changing my account email 2 days ago and got no feedback what so ever!Case Number: 1650121I receive the confirmation email to change my account, but when I click on it, I receive an error message stating that the *Link Expires or Malformed*This is quite frustrating and the lack of response or ability to directly chat with a human instead of the closed loop with your AI chat agent is adding layers to this frustration! 

Dear Figma Support Team,I am writing to request a refund for a recent charge on my account I noticed that my account was upgraded to the Professional Plan and I was charged $27 on December 19. This upgrade was unintentional; I intended to stay on the Starter/Collaborator version and was not aware that my recent actions would trigger a paid subscription. I haven't used any of the Professional Plan features since the charge. Thank you in advance for your understanding and assistance.

Kindly mail me my previous invoices.

I added MFA verification to my account, and now I’m getting this message when trying to update the plugin: "We detected a change to your account details. Please contact support@figma.com to proceed." Could you help me sort this out? My account is  (redacted by the moderator due to PII)

my project that I kept working on for 3 weeks now is not viewed and kept me on loading endless loop for ever  , I can see the code but the preview is not there, and what makes me really sad , that I can see my works anymore and when it is end loading it showed nothing at all , I have pro subscription , when it is sops and I try to copy the design that what happened   

Hello. I canceled my Professional plan before but you took a new payment from me today. I checked the plan it was not cancelled so I did it again today. Can you check please and refund me the monthly payment please ?

Hi - I’ve tried logging into my two figma accounts associated with different emails but both show I am on a free plan - but I received a charge for a paid plan 6 days ago - please help?

I am trying to subscribe to Figma Pro plan from Thailand  but Figma shows me this at the checkout

Hi,This is Hutom, and I’m reaching out regarding a billing issue related to collab seats.One of our team members mistakenly requested a collab seat instead of a view seat. Although I personally did not approve this request, it seems the collaboration seat may have been approved unintentionally.According to our records, this appears to have occurred on December 22nd. Would it be possible to cancel this collaboration seat and receive a refund for the charge?Additionally, I’m unable to modify the number of collaboration seats. I would like to set the collaboration seat count to 0, but it is currently displayed as 1.I’d appreciate your guidance on how to update this, or if you could assist in adjusting the seat count on your end.Thank you very much for your help, and I look forward to your response.Best regards,Hutom

Hi Team, We are purchased figma for one year plan, but this month it is showing overdue , we dont know why it is showing, may i know the reason.

Dear Sir, I have already cancel my paid subscription for weeksWhy am I still being charged?! Please advise ThanksNelson

I lost of most Important collage work because of this mistake.Is there any way to get it back?This is truly insane.

Hi Figma!I’m a developer working with a team creating a design system and React component library. Our designers use tokens for pretty much everything, and a key part of our workflow is exporting the tokens as CSS variables, which can then be used in our React component library.To do this, we use a community-created plugin called Variables2CSS. It’s fantastic that someone created this plugin (thank you to the author!), but it presents us with one main problem: we need to be in Design Mode in Figma for the export to work correctly. If we’re in developer mode when we use the plugin to export the tokens, some tokens go missing.This is a problem within my team, as we need to purchase a designer license for each developer who needs to export the tokens. As my employer will only pay for one designer license for this purpose I am stuck being the only developer in my team who is able to do this. It’s a hassle for me, and if I go on holiday, or I’m off sick, the team is stuck and development is

During Figma Schema 2025 they announced upcoming support for extended variable collections and native variable export/import conforming with the DTCG token specification.It was announced during this session: Here is a screenshot of what they were proposing:An update to the app dropped a few days ago with extended collections but I cannot find how to export variables to JSON (without using a plugin).I don’t have the “Export modes” option in my dropdown menu, even with our Enterprise account.Has anyone got that feature and how do you do it?

Hello. I haven't been able to open Figma for three days now. Error -106 is displayed, although my internet connection is fine

Hi everyone,I've been experiencing issues accessing Figma from Uzbekistan recently. It seems that some regional restrictions might be affecting the service. Could anyone provide insights into what's happening and if there have been any recent changes or updates in the past week? Any help or clarification would be greatly appreciated.Thank you!

HiI have been modeling an app (Concept design for discussion purposes only).I have a few versions, version 7 published ok, since then i have made multiple changes I am on version 12 I can preview it but could not publish it.The error said something went wrong refresh and try againOne of the last changes I made was to add a 40 second video to illustrate an exercise in my app's libraryDo you know why this happened?https://www.figma.com/make/UGY6NSDxNjqQCPnrszefCv/Concept-design.-Functionality-and-logic-subject-to-further-development?t=vN79337nACeBECwJ-1

I am a currently enrolled student for a visual design degree.When I attempt to re-verify my status, I receive the common error message: "We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."I have already tried contacting SheerID but have not received a response.Please manually reset my verification status so I can submit my updated documents and continue using Figma for my studies.

Hi Figma Community, I’m reaching out for advice as I’m facing a billing sync issue and haven’t yet received a response from support. I was on a grace period for the Professional plan. I completed the payment more than 8 hours ago and have the paid invoice as proof. However, my account is still showing that the plan will end shortly (currently less than 30 minutes remaining). I’ve already emailed Figma support earlier today with:  Paid invoice attached Screenshot of the expiry warning   My concern is temporary team restriction, as my team is actively working. Has anyone faced a similar situation before?Is there anything else I should do while waiting for support to update the billing status? Any guidance would be greatly appreciated. Thank you. — Shakinur Rahman

Hi, I would like to cancel my education plan Cheers

Hi ! If you can help it’s wonderful ?I’ve been trying to connect a repository with Figma Make but each time on the figma website i have the same message popping “Could not create repository” in red on the bottom. I tried doing it on chrome and Safari, both failed. Do you have any ideas ?