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Urgent support needed: Facing "Unexpected error during update from main"

  • February 26, 2026
  • 1 reply
  • 50 views

Surbhi Mathur

Facing this error while updating branches to main.

Best answer by Celine_

Hey Surbhi, thank you for flagging this! The “Unexpected error during update from main” message usually appears when a previous update from main didn’t fully complete.
I can also see in the backend that you’ve already contacted the support team for further investigation. I’ve escalated this internally and can confirm it’s now assigned to an agent. For reference, your case number is #1765393.

Thanks for your patience while the team reviews it, you should hear back soon! 

Update: Our internal team has released a fix. Please fully refresh or restart Figma and try again now.

Let us know if you still encounter any issues. Thank you for your patience while we worked to get this resolved!

1 reply

Celine_
Figmate
  • Community Support
  • Answer
  • February 26, 2026

Hey Surbhi, thank you for flagging this! The “Unexpected error during update from main” message usually appears when a previous update from main didn’t fully complete.
I can also see in the backend that you’ve already contacted the support team for further investigation. I’ve escalated this internally and can confirm it’s now assigned to an agent. For reference, your case number is #1765393.

Thanks for your patience while the team reviews it, you should hear back soon! 

Update: Our internal team has released a fix. Please fully refresh or restart Figma and try again now.

Let us know if you still encounter any issues. Thank you for your patience while we worked to get this resolved!