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I developed a plugin for Figma and want to publish it, but when I try to publish, I get an error saying, “We detected a change to your account details. Please contact support@figma.com to publish this plugin.”when I emailed the provided address (support@figma.com), Just receiving an automatic reply cannot solve my problemPlease resolve this issue and help me remove this error.

Hello Figma Team, I hope you are having a good day. I am a student at the University of Sydney and I am writing to kindly request your assistance with my Education Plan verification. I have attempted to verify my status through SheerID nearly 10 times with my official Enrollment Confirmation (CoE) and student ID, but unfortunately, the automated system was unable to process them. After reaching out to SheerID support, I was informed that they are unable to provide further manual assistance, and my account now shows 'Verification Limit Exceeded.' Since I have all the valid documentation for the 2026 academic year, would it be possible for your internal team to conduct a manual review? I am more than happy to provide my student email and supporting documents privately. Thank you very much for your time and help.

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Hai Nguyen ThiFigma Email Address: (redacted by the moderator due to

I started using Figma Make for a project and the UX was super nice. Easy to switch pages in my react application. Now, the drop down selection button is gone and makes it very hard to navigate between pages especially when its not all connected yet. It was also nice visual to see holistically all the pages you created and can toggle back and forth and from a preview url you generated to within your app.

Figma Make has the ability to allow users to make unique pages. I’ve used this in several projects. When I duplicated project, the function disappears from the top toolbar. Why is this? How do I get it back?  

The file I am using with Figma Make is stuck, I keep getting this message: Something went wrong. (Try Again) Request ID: 5fa1baa9-f55a-4c79-8749-2e053f8b7f08. I’ve already: logged in and out of my accountcleared the cache&logged in using an incognito browserHow do I get out of this loop and continue working on my file?  

Hello, I’m an EU citizen and my yearly plan was renewed on 27th feb. As an EU citizen I have the right to cancel it within a 14 days period. I requested cancellation and reimbursement using the support form but I was informed that reimbursements are not possible. This contradicts the EU law, so please help me solve this amicably. TIcket Id: #1769187

Hi Help!! after coverting to figma education, i cant edit my website!!!

Good morning,I’m getting a message on Figma that’s asking me to verify my student status. And I’m trying to do that. However, now I’m getting an error that says I’ve exceeded the intents for verification. Can you please help me on how I can verify myself? I contacted your support team and so far I haven’t been provided with a solution. How can I upload the corresponding documents?  

Hi.I’m writing because I just saw an automatic annual renewal charge on my account about an hour ago...To be honest, I completely forgot to cancel this because I’ve been using Figma exclusively through my company’s corporate account lately. I have no need for a personal paid plan anymore and haven't used this specific account for any work since the charge happened.Since the payment was processed literally just an hour ago, could you please help me cancel this subscription and issue a full refund? It would be a huge help to me.I look forward to hearing from you soon. Thank you! 

From this morning I’ve been unable to use variables, here’s what happens:On first load/reload of page Select Gap Dropdown Select Apply variable Variable list appears briefly then updates to “No variables available”It’s not happening with Colors and is the case on every file I’ve worked on this morning.All my variables should be available. Non are marked as “Hidden from publishing” and the scope is set to Gap. 

  I found a similar issue reported here already, but we’re still experiencing problems with using variables.When trying to apply text variable to a component, it shows ‘No variables available’. I’ve checked the library and it is connected to the file. The library is available too.   It’s not just me — the entire team is facing this issue when working with variables. We’ve already refreshed Figma, but nothing has helped.Could you please advise on how to fix this issue?

Hello,I’ve written to Figma’s Product Support team but received no answer. We are currently experiencing ongoing issues with faculty access to our institutional Education Team, which is now affecting our ability to properly run the UI module of our diploma programme.At the beginning of the academic year, some external lecturers were able to access the Education plan without any issues. However, this is no longer working.We understand that external email addresses cannot be granted access to an institutional Education Team linked to a university domain. That said, we are now facing a second issue:Several lecturers who already have an active institutional account are unable to obtain Faculty verification within Figma Education, even after:– Activating their university account (email and intranet access)– Logging into the university system prior to accessing Figma (SSO)– Applying for Education access using their edu.es address– Submitting an official verification letter digitally signed b

Hi! I 've declined my subscription, but you still trying to take money from me. I dont't need any subscription and I don’t have any right now

The go to instance button button in the the Review updates modal doesn’t seem to focus the artboard on the selected component anymore. It used to not only select the relevant page and highlight the component in the layers menu, but it also used to zoom into the component as well. But now selects the relevant page, but has the zoom level all the way out and for large design pages, it’s very painful to try to find where the highlighted instances is.

I bought a subscription to the professional plan and cancelled it during the first month. My account is now the free one. But I have just been charged for another month! Why? I would like a refund please. 

I purchased the collab seat for $5.60 on Jan 25 and paid for it directly. I received the invoice on Jan 26.However, on Feb 26, I was unexpectedly charged for a “Recurring Professional Team (monthly) subscription.” I had already canceled all subscription plans in early Feb, so I do not understand why this charge occurred since I am now back on a free account.Please assist me with this issue. $16.80 is a significant amount in my country. Why was I charged again? Am I eligible for a refund?I only agreed to pay the initial $5.60 as advertised. I did not consent to any $16.80 recurring subscription.

I am a solo user on a Professional annual plan. I have a pending $166 invoice that appeared despite having 'Auto-upgrade' disabled. I have already corrected my seat assignments and reached out via the support bot, but I haven't heard back. Can a moderator please escalate my case?

At the beginning of the year I started experimenting with Figma Make using our React component library along with “Syncfusion”, a third party component library we use.  A new release of Figma Make around the end of January saw “tabs component” of this thrid party library unable to render in Make.  It will show up on page load then disappear once does “Refreshing”.  I know what your thinking “It is the third party library”.  I assure you I have tested this component with the exact same code in every other environment and it works.  I even isolated the tab code in Figma Make and it still doesn’t render.My real question is, did anything change in the way Figma Make renders the React chunks?  It is showing up with content and then ripping it away when loading chunks from React components.

When I open any Figma file in the browser, it takes a long time to load. The same issue occurs in the desktop app. I’ve tested on multiple devices, and the problem is the same for all files. I’m located in Asia (Bangladesh). Could you please advise how I can fix this issue?

Hello, my figma pro student subscription was deactivated because my college changed email. Please make change.  My old email was: (redacted by the moderator due to PII)My new email is: (redacted by the moderator due to PII)

Hello, I am currently enrolled in a bachelor’s degree and I receive a “Verification limited exceeded” message everytime I try to verify my status. I am now receiving a message on figma that I will loss my files if I don’t verify my status in the next 7 days. could you kindly resolve this issue.

I have a charge on my bank stanment for $20.00, i want to know why and who you are. Ive never heard of Figma or ever signed up for anything from it. I had to create an account just to report the theft from my account.

Why has my Figma desktop app suddenly stopped working over the past week? I opened the app one morning and to my surprise, the files kept on loading and loading. Even Figma home doesn’t load. Not a single file is loading and once I shift to Figma home, I am unable to shift back to my files. Attaching screenshots for reference. It works on the browser but the app isn’t functioning at all. Please help.

I was working on this project in make, and now I can't view my project at all, only a black screen, no matter what I do. https://www.figma.com/make/EzuPePUgV0VxeNEl6FonTA/Untitled--Copy-?t=ZoL7xSRiEDVpRvqf-1 Here is the project itself.