Skip to main content
AllenX123
AllenX123
New Member
February 22, 2026
Solved

Google automatically add an account with @gmail.com but i think in your database, the gmail is still the original which means i login with the same account, i am entering an new account, instead of my old account, Help!

  • February 22, 2026
  • 1 reply
  • 77 views

Dear figma team, Google automatically add an account with @gmail.com but i think in your database, the oauth gmail is still the original which means i login with the same account, i am entering an new account(because google gives you the new email) , instead of my old account, Help! your LLM fig doesn’t help i think human support is still necessary, thanks!

    This topic has been closed for replies.
    Best answer by Tom Reem

    Hey ​@AllenX123, welcome to Figma Forum, and thanks for explaining what happened.

    I can’t access or share account-specific details here, but I did see that you opened a case with our Product Support team. You were right to do that — your ticket number is: 1758182. They have the visibility and tools to get this sorted. Keep an eye on the email address you reached out from for their next steps.

    In the meantime, this guide is a useful reference for managing login credentials once you regain access: Manage email address or password.

    Sorry for the disruption and appreciate your patience — we’ll get this resolved. 💯

    1 reply

    Tom Reem
    Figmate
    Tom ReemAnswer
    Figmate
    February 22, 2026

    Hey ​@AllenX123, welcome to Figma Forum, and thanks for explaining what happened.

    I can’t access or share account-specific details here, but I did see that you opened a case with our Product Support team. You were right to do that — your ticket number is: 1758182. They have the visibility and tools to get this sorted. Keep an eye on the email address you reached out from for their next steps.

    In the meantime, this guide is a useful reference for managing login credentials once you regain access: Manage email address or password.

    Sorry for the disruption and appreciate your patience — we’ll get this resolved. 💯

    Terms & ConditionsAccessibility statement