Solved

Hi! 👋🏼I’d like to update my forum profile handle to match my community profile handle.On the community:https://www.figma.com/@talesebnerCurrent forum handle:https://forum.figma.com/members/tales-ebner-126542 I wanted to have both as talesebner.Btw, can't you fix this and make them one account from now and on?

Hi, I’ve lost an important file and I can no longer find it on my account at all.Can I get some help on this? I can't see it in my Deleted or Drafts folder either.

Hello! I work as a UI/UX design lecturer for Algebra Bernays University in Croatia and for some reason my Figma education status was applied to my personal account instead of my work account and now I can’t reverify with my work account because that work email was used to confirm education status for my personal account. What i need is to remove edu status from personal account and link it to my work email account. Classes start in 2 weeks and I really need this resolved before that. Thank you in advance Dorian Horvat

I want to ask my company to request the early access to Figma Slots feature - https://www.figma.com/blog/schema-2025-design-systems-recap/#slots - but I’m afraid this will increase our subscription price. Can you tell me if this feature has an extra price or not?

Hello,I am a currently a student in a master’s programme in UX design and UI design.When I attempt to re-verify my status, I receive the following error message: "We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."I have already tried contacting SheerID but have not received a response. I know there is a waiting period for a response, but I have a rather urgent project due on 28 December 2025.Please manually reset my verification status so I can submit my documents and continue using Figma for my studies.

When I bought my ticket for Config I put my role and title but it has since changed. I’m wondering do you update that when you pick up your badge at Config or do you do it prior. 

The previous designers of my team turned to library every file that they created because they thought it was a good practice to turn each final screen into a component.Now I have a huge libraries list that is worthless but I still want to be the owner/editor of the source files.Is there a way to cleanup this mess?

I created a branch that introduces a lot of changes to the main file. I updated all my components to the newest library, deleted some pages, and made changes to individual frames across the whole file.When I try to update changes from the main file, or even try to merge the branch, I get an error saying:“File out of memoryClosing other tabs and reloading Figma may reduce browser memory and allow you to continue reviewing and merging this branch.”I tried closing all other tabs, merging in both the desktop app, and using Figma in three different browsers. Nothing seems to work. My branch’s memory usage shows 9%, so it doesn’t look overloaded.Please help, there are three days’ worth of work stuck in this branch 🥲 

Bonjour, j’avais un fichier FIGMA depuis plusieurs semaines en cours de travail dont je suis propriétaire : https://www.figma.com/file/5FSWiL8ixzzMDzuBaAuJ6X?node-id=2027-80&t=WFaA6nmaGYZSJLi3-0&type=design&mode=design&fuid=1225705726898605442Aujourd’hui je n’y ai plus accès, sans raison particulière, ni les personnes avec qui j’avais donné un accès invité. Et aucun problème avec mes autres fichiers, je suis à jour dans ma facturation.Pouvez-vous m’aider ?Merci !

Hi everyone,I recently received an email that appears to be from Figma, but I’m not fully sure if it’s legitimate. The message looks fairly convincing, however I want to double-check before clicking any links or providing any information.I’ve attached a screenshot of the email for reference.Could someone from the Figma team or community help confirm whether this is an official communication from Figma or a phishing/scam attempt?Thank you in advance!  

We have created request for Education plan, request was approved by Sheer on 2nd feb but its showing under Free plan, please assist.Email address: (redacted by the moderator due to PII)Verification ID: 69806dd49d7400756bdff035Date of approval: 02/02/2026 

Hi, I’m having trouble activating the Figma Education plan. I have tried many time to verify my account and contacted SheerID and don’t have any success. I get the following errors: From Figma:  Attempting to verify shows “Verification Limit Exceeded.” I also emailed the Figma education team education@figma.com, but still have not received a response From SheerID:  “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

My account doesn’t show the Variables panel. I’m able to create variables, but I can’t access the Local Variables manager in any file.It seems that my account has partial access to this feature.Could you please enable the full Variables panel for my account?Thank you very much.

I added a custom domain and all my DNS settings are correct and have propagated.  It has been a few days and my status is still “Awaiting certificates”.  It says it will take 15-30 minutes and I am losing sales because my website is not reachable.  How can I resolve this issue?  Thanks!

HELP Please!  I am a full seat user and was able to publish to the figma generated site 1x but subsequent updated publishing is failing.  Does anyone know what steps I can do, besides open a bug ticket, to get this resolved quickly?  I have a presentation tomorrow morning.  

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.unassigned/available seat showing but unused, want confirmation it won't renew or one-time removal if possibleSubject: One-time Reward Offer / Refund Request - Extra Seats Added AccidentallyDear Figma Support Team: I hope this letter finds you well.I am writing this letter in good faith, hoping that you can review this incident of accidentally adding extra paid seats. Please cancel this fee invoice. I only want to re-subscribe and pay for the 2 valid seats that I am currently using.Details of the issue:Subscription type: [February 9, 2027]Team/Organization name: [xBank admin]Date of accidental addition: [Known exact date/time, e.g. February 9, 2026]Extra 6 full-time seats added: [Because last year's seats were not adjusted and 8 seats were used, but actually only 2 seats were used] "The renewal date was today, but possibly due to time zone differences, I didn't n

Hi,I’ve been unable to get my student verification.I’ve uploaded SEVERAL documents providing proof that I am a student.I’m even using my edu email.I’ve opened 5 tickets, all of them which have been permanently closed.They keep on telling me to contact Figma instead of them.This is frustrating since this app is something I need for class.

Hello. i had an account created under the current email, with a billed subscription of the 18 euros plan. That specific account got deleted by mistake so i tried to immedeiately recover it. I lost the project (as far as i read it is not retrievable), but i lost the subscription as well (it was stated that it must be cancelled manually). I would appreciate any guidance. Thank you !

Here is what It says. We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.I am using my own laptop and information is same.

Hi I use Figma education, however it rejected my first attempt to verify so therefore I reached out to sheerID. I got manually approved and it never updated on the Figma website… I even got a manual approval code but it won’t let me do anything. I emailed the education team to Figma multiple times and have not gotten a response so I went back to SheerID and the only response I seem to get is “contact Figma” in which I cannot get ahold of… I need help, my class I take in school is purely just Figma based and I truly need access to do anything in the class. Please help!!!

I have successfully published my Figma Make before, but I went bananas and created a whole app in figma make. After 400 iterations, my project size is probably pretty large. Whenever I try to publish, it thinks for a long while before its saying that it has failed. I’ve also tried to look through other threads here to see what the common issues are but to no avail. To some extent ive tried to optimize the files using prompts, but sometimes it just destroys my app completely and I have to revert. Any ideas?

Hi everyone, I need help with an unexpected charge on my account.I cancelled my Figma subscription and stopped using the platform entirely around October last year. For the past 4 months, there were no charges, which was correct since I had already switched all my teams to the Starter (Free) plan.However, I was suddenly charged $17.26 USD today (Jan 7, 2026). How is this even possible? I haven't received a bill in 4 months and haven't touched Figma at all. My current dashboard confirms that all my existing teams are Free.It feels very wrong to be billed for no use at all.I feel cheated. How do I get a refund?

I’ve created a website (for my thesis’s experiment), and it’s almost perfect. But I want to adjust something that would be done very easily manually. I’ve tried turning the Figma Make to Figma Design, but all the buttons are gone, and it became a static page with no interaction. How can I edit within Figma Make? I want to change the picture and some wording, and I don’t need AI for this. 

Hi I just experienced my figma running slow especially when moving, copy-pasting, and deleting components. I have clear the cache browser, reset, checking internet connections and reset & restarting the desktop app but despite all the efforts it’s still slow and laggy on both chrome browser and desktop app.I’m running figma in Macbook Pro M4 Pro 13” updated to MacOS Tahoe 26.1.This is not an issue before this, just happened last week after new update.Need some support help regarding this issue. Thanks

Hello Team,I am Rawen, Atlassian Licensing Manager at BleuLemon, an Atlassian platinum partner.My client CNP has Jira Cloud Standard and a subscription to your add-on Figma for Jira  agilejump.atlassian.net. The client would like to know where the data related to the add-on is hosted in order to comply with GDPR regulationsThank you in advance for any confirmation you can provide on this matter.Regards,