Solved

I had recently applied through my student id. My request was verified by Sheer Id. However, I haven’t received any mail from Figma Team on how to set-up my account and avail the benefits of student id. Does anyone have any idea about how much time is it going to take?

Hey everyone,I updated Figma this morning and everything was working fine for a few hours, then suddenly it just stopped letting me select anything. I can’t click on objects, frames, or even use the hand tool to pan around. It’s like the whole canvas becomes unresponsive.At first I thought it was just a glitch - I restarted my Mac and that seemed to fix it temporarily. But it’s happened again, and this time restarting or reloading Figma doesn’t help at all. I even tried switching from my pen tablet to a mouse in case it was a hardware issue, but the problem persists.Here’s what I’ve tried so far: Restarted the Figma app Reloaded the file Restarted my Mac (temporary fix) Switched input devices (pen tablet → mouse) Nothing seems to work, and I’m basically stuck - can’t select, move, or pan anything.System: macOS 26.0.1 Apple M1 Ultra Figma desktop app (latest version, updated today) This is extremely frustrating and blocking my work - has anyone else run into this? Any suggesti

I am trying to cancel my plan with no luck, already emailed support with no reply on my account it says i am on the starter one.  Can someone help? 

Im trying to import my designs into Principle for mac, but for some reason it wont connect to Figma. It just hangs on “Getting documents” and then it says it couldn't reach Figma.It worked just fine earlier today. but suddenly stopped working this evening.Anybody else experiencing this?  

Hello! 🤠I was very excited to see the addition of Auto Layout Grid today! Having flexibility for both Rows and Columns at the same time is a game changer.That said, I immediately ran into not being able to set a column width to “Hug” within a table, which is a bummer. In the attached video, I want the “Audited By” column to Hug to the longest table cell content. I show both the current solution today, and what I am trying to do with Auto Layout Grid.I can manually adjust the width of the column, I guess, but as you can see, it makes it hard to ensure correct padding without a lot of careful tuning of the width. Anyone have any solutions? Will this be coming as a fast-follow feature? Thank you!

I’m trying to publish a library to Figma Make, but the “Export to Figma Make” option isn’t appearing. I also tested this with other libraries, and the option never showed up for any of them. Is there a way to resolve this?I am on a education plan as a student and according to this it should work for meThank you!

 I’m hoping someone can clarify this for me. I used to copy objects from Adobe Illustrator with Cmd +C and paste them into Figma with Cmd +V, and they would arrive as editable vectors. I’m absolutely certain this worked before. Lately, though, every paste comes in as a flattened image instead of vectors. Nothing in my workflow has changed, so I’m starting to wonder if I’m losing my mind! Has Figma (or Illustrator) changed something recently? Is there a setting or workaround I’m missing? Any insight would be greatly appreciated. Thanks in advance!

Hello,Today our entire project folder in our team workspace suddenly disappeared, along with 3 design files inside it.Details: The project folder and all files were visible and editable until today. None of the team members deleted, moved, or renamed the project. The project folder is completely gone from the workspace. Nothing appears in the individual Trash or Team Trash. When trying to open files from browser history, it shows “File not found”. This is for a school project, so we urgently need the files restored. We understand that Student Plan does not include email support,but several users mentioned that Figma staff can recover missing files by checking server logs.We would really appreciate any help.Information: Team/Organization name: NLP프로젝트 Project folder name: NLP프로젝트 Number of missing files: 3 Workspace email: dyddbs258@gmail.com Thank you so much for your support. 

Hi, When i was redeeming my student plan, i realized i put some wrong information after i redeemed, so i deleted my account accidentally. I can’t redeem it again now.I’ve contacted SheerID twice and told me to contact education@figma.com with my verification id, but they still haven’t answered me after i sent 3 emails in the span of 2 weeks.Please help me solve this problem.  

Hi, i would like to request an refund for my plan due to I accidentally purchased a one-year subscription, instead of one-month

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Md. Yasir ArafathFigma Email Address: (redacted by the moderator due

We have tried to complete the payment using 4 different cards, but all of them were declined by the system. We have urgent tasks with a strict deadline that must be completed today, and this situation has put us in a very difficult position. We kindly request immediate assistance regarding this issue.Even though there is no problem related to us, we constantly receive the error message "your card has been declined".If there is any additional information or action required from our side, we are ready to provide it promptly.

Figma is freezing very often, I started noticing it in the past few days. It usually happens when I select several frames at once, or try to move things… but it also feels random at times.It’s hard to stop working for a few seconds every few operations just to wait for Figma to respond.

When signed into figma make, I’m unable to highlight and copy ohrases from the AI chat.  Was working fine for weeks before this.  All of a sudden the interface and font of the chat changed and now unable to highlight and copy.  I’ve tried clearing cache and used chrome and edge and the same thing happens.

Hi, My company asks me to have our VAT number visible on all our invoices.How can we achieve this?Thank you for your answer.

I am creating a simple context menu. I have an item component and a menu component with auto-layout that consists a few items. I can duplicate items inside the master component, but I can’t do it in an instance. Is there a solution for that, or do I need to create variants with different numbers of items?ChatGPT and Gemini say that there is an option called “Children property” in Figma that can help, but I don’t trust them 😆 

I’m using a MacBook Pro (M1), and for the last two days I’ve been experiencing a severe delay when cutting or pasting objects in Figma. Each action takes around 20–30 seconds to apply. This makes it very difficult to work and breaks my workflow.This issue is specific to Figma — other apps respond normally.Please help diagnose what might be causing the slowdown and how to fix it.

Hi! I’ve been having trouble getting my Figma account back to an Education account, even though SheerID confirmed that I re-verified my account on September 11 (Verification ID: 68c1ab53f897ce280a8b5dff), which was before the September 29 deadline. SheerID mentioned that since the verification on their side was approved, the issue now lies specifically with the offer redemption process on Figma's side.I’ve sent education@figma.com several emails since about my issue, but I never received a reply. I’d really appreciate any help to be able to re-access Figma Education for my student work! Thank you in advance. 

Hi,I need urgent assistance. I created a full interactive dashboard prototype in Figma Make, then added a homepage and login structure. When I tried to edit a single section on the homepage using Point to edit, the platform deleted the entire project except for the edited div.My website, dashboard, and two weeks of work are completely gone.I cannot revert the changes because the entire file structure and codebase were deleted — there is nothing to restore on my end.I urgently need to know if you have any versioning or backup system that can recover the project immediately. I was scheduled to present this to investors today, and this loss is critical.I contacted support three days ago but still haven't received a response.Support ticket: 1629841Please escalate this and help me retrieve the project as soon as possible.Thank you. 

My Figma Education Plan was renewed about one month ago, and everything was working normally. However, today my plan suddenly changed to the Free plan even though the renewal date has not ended yet.Is there any usage limit on the Figma Education Plan? 

Hi Figma Team,I am writing because my Figma account shows a suspension message when I attempt to sign in using Google Login:“Your account has been suspended.”This prevents me from accessing all my ongoing projects and important client files. I have not received any prior warning or notification regarding this suspension, so I am very confused and worried.As far as I know, I haven’t violated any Figma Terms of Service or Acceptable Use Policy. Therefore, I kindly request your assistance regarding: The exact reason why my account has been suspended What actions I should take to resolve the issue An urgent restoration of access if possible Here is my account information for verification: Account Email (Google Login): [redacted by forum admin to remove PII] Full Name:Janice Region: China Figma is my main design tool for work, and the suspension has already caused serious disruption. I would really appreciate a quick response.Thank you very much for your support — looking forward to

Hi Figma Support Team,I accidentally deleted one of my Figma files, and it was also removed from the Trash. but I wanted to check if it is possible to restore it from your server-side backups.As unfortunately by mistake it was clicked- ‘ permanently delete’ from trash. and i was so much frosted to get it back.i had already contact figma from this link- https://help.figma.com/hc/en-us/requests/1619605 but didn't get single response from figma support team. And sometimes they put it into solved without solving that was surprise me is it good support ! which i didn't expect.Here are the details: File Name:- Drafted all files File URL https://www.figma.com/design/XlrvuMYaVDWnPZzEAuPUV6/Drafted-all-files?node-id=1405-133&t=K7emvnaj0w4PUJAj-0 Date & Time When File Was Deleted:- 28th Nov 2025 after 4 PM IST Workspace / Account Email: (redacted by the moderator due to PII) This file is very important for my ongoing project.Please let me know if there's any chance to recover it.Wa

Hello community, Currently, when I create strokes icons, I use the tool corner radius to change independently each rounded corner. But if I reduce the size of my icon, the rounded corners remain the same and do not adjust. I would like to convert it into an anchor point with the wrists. I'm not quite sure how to explain it, so I've included an example. At the moment, I use copy as SVG and paste on the right click menu but maybe an other solution more convenient exist. How do you do it ?  

i tried to re-verify my education plan tied to the email- (redacted by the moderator due to PII)its been a long time and im still not able to access the features an educational plan has. its just like using a free plan. im getting this ‘successfully verified’ message but its doing nothing. I need an education plan as im doing an internship and in my second year of bachelors. kindly look into the problem.  regards and thanks, mrunmayee dandekar

The controls for component properties appear twice when in slides mode. Not the end of the world but kinda annoying to work with some dropdowns. Surfacing this as it does not look like intended behavior.Card in design modeExact same card in slides mode