Hello,
I recently deleted my Figma account, but I noticed that there was an attempt to charge my card for a subscription.
I would like to confirm that my subscription has been fully cancelled and that no further charges will be attempted.
Please confirm that there are no active subscriptions or outstanding invoices connected to my account.
Thank you.
Best answer by Tom Reem
Hey
If you recently deleted or downgraded your account, any seats added before the downgrade can be prorated and appear on your final invoice. You’ll also retain access to your paid plan features until the end of the current billing period. This guide may help clarify what you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.
I’ve also opened a request with our Product Support team for a closer look, since we can’t access billing details from the public forum. Please check the inbox tied to your Figma account for an email from me with next steps. Your case number is: 1758820, and someone will follow up with you directly once they’ve reviewed.
Appreciate your patience. We’ll make sure this gets sorted out. 🙏🏻
Hey
If you recently deleted or downgraded your account, any seats added before the downgrade can be prorated and appear on your final invoice. You’ll also retain access to your paid plan features until the end of the current billing period. This guide may help clarify what you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.
I’ve also opened a request with our Product Support team for a closer look, since we can’t access billing details from the public forum. Please check the inbox tied to your Figma account for an email from me with next steps. Your case number is: 1758820, and someone will follow up with you directly once they’ve reviewed.
Appreciate your patience. We’ll make sure this gets sorted out. 🙏🏻
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