Solved

I have tried many times to verify my student account but  each time it says “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer”anything else i can provide to verify my status?

Grey outline has suddenly appeared around all text and picture elements and frames. Some Googling suggests I’ve activated Outline Mode. Unfortunately, none of the shortcuts to switch off Outline Mode are having any effect. Stuck, with grey outlines on everything. Please advise 

so i’m making a project and i want this thing to work (idk how to describe that but image shows everything i guess)

Hello Figma Support Team, I recently subscribed to Figma Professional and canceled it shortly after. I understand that the subscription will not renew, and I no longer have an active plan. However, I still see a charge of $5.90 on my card, even though the subscription is canceled. Since I am not using the service and do not have an active subscription, I kindly request a refund for this amount. Could you please look into this and help process the refund at the earliest? Thank you for your support. Best regards,Sai

When downgrading from Organization to Professional, I’ve understood that open branches will no longer be accessible from below post’s answer. What will happen to archived branches? We do not need to edit it, but would it be possible to access them after being downgraded to Professional?

Hi, I’m not able to view the MCP server integration option in the Figma Desktop app in Preferences on Mac ow Windows, I am a paid professional (full Seat), pls see screenshot, I have the latest version of the desktop app also, please advise what I may be missing?  

Hello! I need help understanding a billing issue.I cancelled my Professional team subscription before the renewal date. My team now shows the Starter (free) plan, and I do not have access to billing settings or paid features.However, on December 1st I received an invoice for $15.17 USD, and my bank showed an automatic payment attempt from Figma. I previously paid only $5 USD for my plan, and I did not add any extra seats.I am confused because:• the subscription was cancelled in advance• the account is now on the free plan• I didn’t add any seats• I don’t owe anything as far as I understand• but I still received an invoice and a failed charge attemptCan someone from the Figma team please confirm:1) that my subscription is fully cancelled2) that there will be no more payment attempts3) that I do not have an outstanding balance4) why the invoice amount was $15.17 instead of $5Thank you very much!  

I love the new “Make” feature, but I cannot get over how the “Download Code” button doesn’t download the code you’re provided.Download Code button in Make pageYou get a .zip file with the name of the tab and no contents. Is there something I’m missing? I understand it’s “AI Beta”, but if this feature doesn’t work - why have it on the screen?

Is it possible to obtain a free subscription to the Professional package for non-profit organizations, and what evidence is required for this? Thank you for your response!

Currently Copy/Paste Properties doesn't seem to work at all. I have 2 simple rectangles with different fill colors and strokes. I copy one, then paste properties on the other. Nothing at all happens.This is in the standalone app on Windows. 

I’ve lost access to my education account which holds all of my previous files. I thought I had linked everything to the account I’m currently on but it seems that no matter what I do, I cannot regain access to it nor the files. 

Hi.Please I need help! ASAPMy company email domain changed from .app to .comBut my Figma hasn’t synced to the new email address.I fear that If my laptop logs me out I wont be able to log in anymore because the email registered doesn’t exist anymore. 

Hi all! So my problem is that when I try to draw a donut-like shape applying fill to it after just fills everything inside, including a hole that supposed to be left empty. What did I do wrong? 

Hello Figma Team,I would like to request access to Figma AI and the latest features on my account.Please let me know if any early access or enablement is possible.Thank you.

Hello,I am requesting verification of my Figma Student Plan account.I have submitted all the required documents for verification. However, I do not have a second (last) name, and the form required a mandatory second name. Since the form could not be submitted without it, I entered my first name again as the second name.I kindly request you to verify my account despite this issue.My details are as follows: Student email: [redacted by moderator to remove personal information] Figma account email: [redacted by moderator to remove personal information] Please let me know if any additional information or documents are required.Thank you for your time and support.Regards,

Hi,I’m trying to publish a new version of my plugin Design Buddy, but I’m blocked by this message:“We detected a change to your account details. Please contact support@figma.com to proceed.”I emailed support@figma.com as instructed, but received an automated reply saying email support isn’t available for Starter accounts, so that path doesn’t work.I haven’t changed anything related to my account. This is blocking a plugin update for a waiting customer, so I’d appreciate it if a support specialist could check my account and help unblock the publishing process.Thanks in advance.

Já fazia algumas semanas que eu não acessava minha conta no figma, quando eu fui entrar nela nesta ultima sexta feira simplesmente todos os meus arquivos e projetos haviam sumido, trabalhos dos ultimos dois anos e que estavam inclusive no meu behance simplesmente desapareceram como se minha conta tivesse sido excluida e eu estivesse criando um perfil novo do zero. Perdi diversos trabalhos de web design importantíssimos e precisava recupera-los.

hello,We were paying for figma but it has now moved to a free plan. We wanted to pay annually by invoice. Please can you confirm what has happened?

Hello,I am submitting this ticket due to an urgent and serious billing issue involving an unauthorized high-value charge and an inaccessible account.Situation Overview The original account owner has left the company We do not have access to the account or the associated email Account credentials were not handed over, and internal recovery is not possible As a result, we are unable to log in and manage billing or cancel the subscription Unauthorized Charge DetailsA charge was processed yesterday (January 11) without authorization from our organization: Plan: Starter (Annual) Amount: $1,152 (KRW 1,720,750) Payment date: January 11 Card last 4 digits: 1911 Card expiration date: 12/28 This is a significant amount (over USD 1,000) and was charged without our consent, solely because we cannot access the account.Why This Is CriticalThis is not a standard cancellation request.It is a billing and compliance issue involving an unauthorized transaction caused by an inaccessible acco

Hi Figma team 👋,I’m posting here because my K-12 Education verification is being blocked at the institution level, not the document level.When selecting my school during the SheerID verification process, I immediately receive this message:“This benefit is not available.The educational institution you selected is not eligible.”This message appears before any documents are reviewed, which suggests that my school is currently marked as not eligible in the SheerID / Figma eligibility database.School details Name: Keisung Primary School Location: Daegu, Republic of Korea Education level: K-12 (Elementary School) Official school domain: keisung.dge.es.kr I’ve attached a screenshot showing the exact eligibility message for reference.This is a legitimate K-12 school under the local education authority, but it seems the school itself is not yet included in the list of eligible institutions used by SheerID. Because of this, all verification attempts are automatically blocked or closed.At

Hello Figma Support Team,I recently noticed an additional charge on my invoice under "One-time charges and credits." It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. As soon as I realized this mistake, I quickly reverted the member back to View-only mode. Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. Thank you very much for your assistance.  Best regards,   

Hey Figma Community!!!My company is switching our design system to use Untitled UI Figma Library (Variable version). I’ve managed to apply our colors using the variable panel but now I’m tackling the font and how boy I’m struggling… If you’re familiar with Untitled UI, they’re using Inter as their body typeface. Inter has all the font weight you can imagine, including Semi-bold. In their component lib, they are using the Semi-bold font-weight A LOT. My company font only has Regular, Medium and Bold (no italic) and it’s been perfectly fine. My issue is as follow: I was able to replace the tape face in the variables by just renaming the Value for font-family. BUT since Untitled UI used Inter and specifically Inter Semi-bold in a lot of places in their components these instance now have an interrogation point when it calls to semi bold… Is there a way, in the Variable panel or the Styles to tell the document that every text layer currently using semi-bold needs to switch to medium?The onl

Hi I’ve tried three different prompts within figma make but when it’s done doing it’s magic the preview area isn’t showing anything. Just a blank page. However when I open the code editor I do see code. Am I doing something wrong here or am I missing something?

i have another figma acount : (redacted by the moderator due to PII) which i know the figma password, but im unale to log in as that email adress is no longer in use, therefore i cant get the authentication code figma asks for. please contact me through (redacted by the moderator due to PII) ​​​​​​​ on how i can resolve this

I recently encountered this error message, and even after selecting “Open in Recovery Mode,” the same pop-up continues to appear. I’m unable to open the file and need an immediate solution, as I have a client meeting tonight.