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Downgrade plan

  • February 23, 2026
  • 7 replies
  • 90 views
Finances Account

I opened a ticket 3 weeks ago for downgrading my plan before the renewal on 27/02/2026 and I’m not able to speak with anyone for help.  And seems like I can only do it with the help of an assistant. Could you please reply to my tickets asap? Otherwise I will need to cancel definitively all my plan.

Best answer by Celine_

Thanks for the details! This does look a bit unusual, I wasn’t able to locate any request under that email address in our system (I’ve also removed it here to protect your personal information).

I’ve just sent you a DM with some important notes and a secure form to reach out to us directly. Please check your inbox when you can. Thank you!

This topic has been closed for replies.

7 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • February 23, 2026

Hi ​@Finances Account , Celine from Figma here.
Thanks for reaching out on the Figma Forum. I can see on our end that a support agent replied to you on February 10 at laxxxat@vixxxod.xom. Can you please first check your inbox / spam folder? 

Could you please check your inbox and spam folder first? If you’re still unable to find the email, let me know which address you used (or which one you’d prefer us to contact), and I’ll follow up for you. Thank you!

Finances Account

I don’t recognize that email, please give me a follow up to (redacted by the moderator due to PII)

 

Thanks

 

 

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • February 23, 2026

Thanks for the details! This does look a bit unusual, I wasn’t able to locate any request under that email address in our system (I’ve also removed it here to protect your personal information).

I’ve just sent you a DM with some important notes and a secure form to reach out to us directly. Please check your inbox when you can. Thank you!

Finances Account

I just replied to your dm, waiting for your prompt reply.

 

Thanks

Celine_
Figmate
  • Celine_
  • Community Support
  • February 23, 2026

I’ve just replied to you, let’s continue the conversation via DM, as it involves personal information and we want to keep it secure. Thank you!

Finances Account

I don’t have anything in the spam folder. The email is (redacted by the moderator due to PII).

Celine_
Figmate
  • Celine_
  • Community Support
  • February 24, 2026

As you confirmed via DM you have received our email, I’ll go ahead and close the topic here. Thank you!

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