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ShayLK
ShayLK
New Member
February 25, 2026
Solved

Education account error

  • February 25, 2026
  • 2 replies
  • 89 views

Hi there. I am currently having an issue with verifying my student account. When I tried to re verify my student account, it gave me an error which said that my verification limit exceeded. It said that this is because I either have already redeemed or attempted to redeem the offer. When I go to my profile it says that I am on the free plan and not on a student account. I was on the student account last year as I am currently a university student and will be studying until 2028. Please help me solve this problem. I have attached an image of the error.

    This topic has been closed for replies.
    Best answer by Gayani_S

    Hey ​@ShayLK, thanks for reaching out! 

    That specific “Verification Limit Exceeded” message comes directly from SheerID’s system. Since the verification process for higher education students is fully managed by our partner, SheerID, the best next step would be to reach out to their support team directly. You can contact them here: https://support.sheerid.com/en-US/help-center?. SheerID is typically the only team that can reset or clear that verification lock. Unfortunately, we’re not able to manually override eligibility or review documents on Figma’s side.

     

    Thank you, 

    Gayani 

    2 replies

    Gayani_S
    Figmate
    Gayani_SAnswer
    Community Support
    February 25, 2026

    Hey ​@ShayLK, thanks for reaching out! 

    That specific “Verification Limit Exceeded” message comes directly from SheerID’s system. Since the verification process for higher education students is fully managed by our partner, SheerID, the best next step would be to reach out to their support team directly. You can contact them here: https://support.sheerid.com/en-US/help-center?. SheerID is typically the only team that can reset or clear that verification lock. Unfortunately, we’re not able to manually override eligibility or review documents on Figma’s side.

     

    Thank you, 

    Gayani 

    ShayLK
    ShayLKAuthor
    New Member
    February 26, 2026

    Thank you

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