I am writing to request a full refund for a recent subscription charge of $20 that occurred on Feb 21, 2026.
This charge was entirely unexpected as I no longer have a need for the service and had intended to cancel the subscription prior to the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.
Since the charge, I have not used any of the paid features. I would greatly appreciate it if you could review my account and process a refund for this transaction.
Thank you for your time and for providing such a great tool. I look forward to your positive response.
Best regards,
[redacted by moderator to remove personal information]
Best answer by Tom Reem
Hey @An Nguyen — thanks for raising this, and I’m glad we connected here.
I can’t access or review account-specific billing details in Figma Forum, but I do want to make sure this gets handled properly. I’ve gone ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1758627, and they’ll follow up with you directly as soon as they’ve had a chance to review the charge.
This guide is helpful should your subscription needs change in the future, and it covers our refund policy: Upgrade or downgrade your plan.I also removed some personal details from your original post to help protect your privacy — thanks for understanding.
Please keep an eye on the email inbox tied to your Figma account for next steps. We’ll make sure this gets sorted out. 🙏🏻
Hey @An Nguyen — thanks for raising this, and I’m glad we connected here.
I can’t access or review account-specific billing details in Figma Forum, but I do want to make sure this gets handled properly. I’ve gone ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1758627, and they’ll follow up with you directly as soon as they’ve had a chance to review the charge.
This guide is helpful should your subscription needs change in the future, and it covers our refund policy: Upgrade or downgrade your plan.I also removed some personal details from your original post to help protect your privacy — thanks for understanding.
Please keep an eye on the email inbox tied to your Figma account for next steps. We’ll make sure this gets sorted out. 🙏🏻
