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Refund Request - Unexpected Subscription Charge - Invoice ID: in_1T3RZpIvcqWR3dFDOuDKTbUq

  • February 22, 2026
  • 1 reply
  • 22 views
An Nguyen

Dear Figma Support Team,

I am writing to request a full refund for a recent subscription charge of $20 that occurred on Feb 21, 2026.

This charge was entirely unexpected as I no longer have a need for the service and had intended to cancel the subscription prior to the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.

Since the charge, I have not used any of the paid features. I would greatly appreciate it if you could review my account and process a refund for this transaction.

Thank you for your time and for providing such a great tool. I look forward to your positive response.

Best regards,

[redacted by moderator to remove personal information]

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • February 22, 2026

Hey ​@An Nguyen — thanks for raising this, and I’m glad we connected here.

I can’t access or review account-specific billing details in Figma Forum, but I do want to make sure this gets handled properly. I’ve gone ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1758627, and they’ll follow up with you directly as soon as they’ve had a chance to review the charge.

This guide is helpful should your subscription needs change in the future, and it covers our refund policy: Upgrade or downgrade your plan. I also removed some personal details from your original post to help protect your privacy — thanks for understanding.

Please keep an eye on the email inbox tied to your Figma account for next steps. We’ll make sure this gets sorted out. 🙏🏻

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