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Question

Education benefit not working

  • February 11, 2026
  • 1 reply
  • 23 views

jeremytjahjana

Hello, this is my first time using Figma and i’ve been trying to redeem my student benefit. I am in no way trying to exploit the system but it just wouldn’t work and the email that i got from Sheer ID is rather not usefull, i feel angry because the link that they send via email as the last step for verification just wouldnt work on my end. Now will emailing sheer id even work anymore?

 

 

1 reply

Celine_
Figmate
  • Community Support
  • February 12, 2026

Hi ​@jeremytjahjana, Celine from Figma here. Thanks for explaining the situation, I’m sorry this hasn’t been a smooth experience as you begin using Figma.

I’ve flagged this internally for visibility. In the meantime, you can also reach out directly to our Education team at education@figma.com. They’re best equipped to help review student benefit issues and can follow up with you directly.

Once you’ve contacted them, feel free to let me know here, I’m happy to add a follow-up note on my side as well. Thanks again for your patience, and we’ll do our best to help you get this sorted!