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Education benefit not working

  • February 11, 2026
  • 2 replies
  • 84 views

jeremytjahjana

Hello, this is my first time using Figma and i’ve been trying to redeem my student benefit. I am in no way trying to exploit the system but it just wouldn’t work and the email that i got from Sheer ID is rather not usefull, i feel angry because the link that they send via email as the last step for verification just wouldnt work on my end. Now will emailing sheer id even work anymore?

 

 

Best answer by Celine_

Hi. again ​@jeremytjahjana ! Sorry for the delayed response here, you should now be verified and should have received a confirmation email from Figma last week regarding your access.

If you’re still running into any issues, please feel free to reach out directly to education@figma.com.

I’ll go ahead and close this topic for now. Thanks again!

This topic has been closed for replies.

2 replies

Celine_
Figmate
  • Community Support
  • February 12, 2026

Hi ​@jeremytjahjana, Celine from Figma here. Thanks for explaining the situation, I’m sorry this hasn’t been a smooth experience as you begin using Figma.

I’ve flagged this internally for visibility. In the meantime, you can also reach out directly to our Education team at education@figma.com. They’re best equipped to help review student benefit issues and can follow up with you directly.

Once you’ve contacted them, feel free to let me know here, I’m happy to add a follow-up note on my side as well. Thanks again for your patience, and we’ll do our best to help you get this sorted!


Celine_
Figmate
  • Community Support
  • Answer
  • February 23, 2026

Hi. again ​@jeremytjahjana ! Sorry for the delayed response here, you should now be verified and should have received a confirmation email from Figma last week regarding your access.

If you’re still running into any issues, please feel free to reach out directly to education@figma.com.

I’ll go ahead and close this topic for now. Thanks again!