Solved

I have made multiple attempts to cancel my subscription(s) and close my account, yet I continue to be charged. This is unacceptable.Please immediately close my account, cancel all subscriptions, and confirm that no further billing will occur.The most recent charge (Invoice ID: in_1Sn2aIIvcqWR3dFDv0VzBtP3) was minor as it was monthly; however, I was previously charged for an annual Pro subscription that I did not authorize or intend to purchase and have been unable to cancel. I am also being charged for a monthly subscription at the same time, which should not be happening.

bonjourje ne peux plus utiliser Figma il y a eu un bug j’ai pris le forfait mensuelle a 20€ et je ne peux plus faire de demande a Figma pour modifier mon site je peux plus l’utiliser je comprend pas pourquoi merci de régler le problème c’est très important 

Sono docente accademica, avevo un account accademico e ora mi è stato tolto, ho provato anche a collegarlo con l’email accademica: (redacted by the moderator due to PII)Potete sbloccarlo, ho ripetutamente inviato richiesta, grazie. 

I recently submitted a question / request for some support regarding plans and billing changes, and the contact form on the main figma page doesn’t provide any confirmation if form submission has be succesful / failed - all things considered I’d expect Figma to have pretty good UX, but this doesn’t work for me…Same on multiple browsers/devices.

I’ve started using Figma and realised the “Zoom to selection” shortcut (Shift+2) does not work. I checked the assigned shortcut and it is correct, but it does not work on my PC. I’ve contacted support and the chatbot concluded it is an Opera browser issue, which is clearny not, as the same happens in Chrome. I do not have active extensions on those browsers that could block the action. And I use Windows with QWERTY keyboard. Is there anything to be done to fix this issue?

Have paid for a professional plan that is active but the Team says our Education Plan has expired and has locked the team  files. Attaching screenshots below. Need assistance.Shows our active Paid Professional PlanOut team reflects both the expired Education Plan and the active Professional Plan. 

Hi Figma Support,I’m on a paid plan with a Full seat, but Figma Make chat is not usable. The Make editor loads, however the AI chat panel won’t load properly and the Send button stays disabled/greyed out, with no visible in-app error message. This blocked my workflow and I couldn’t deliver my work on time, which caused significant disruption.What I’m seeing Figma Make file opens normally (editor loads, multiplayer connects). Make chat panel doesn’t load (or appears stuck), and Send is disabled even when typing. No actionable UI warning is shown. Steps to reproduce Open a Figma Make file: [paste Make file URL here] Open the Make chat panel Type any prompt Observe: Send button remains disabled / chat doesn’t load Expected result Chat panel loads and I can submit prompts. Actual result Chat panel fails to load and/or Send remains disabled indefinitely. Environment OS: Windows Browser/App: [Chrome / Desktop app — fill in] Network: [home / office / VPN — fill in] GPU (from c

Hello, I am unable to access my Figma account that I made with my university’s email address ever since I graduated. The university closed all email accounts of the graduates so I can’t reach the verification code to sign in. I have important projects, assets and files in there that are important for my research. How can I still access the account, change the email address and retrieve my data?Best,Philipp

I have run into an issue where all of my figma slides have a pink hue overlay. The center of the slide is a darker pink while the border of the slide have a light pink color.  This appears regardless of the slide format or template I use.  The color is even present on new slide files.  However, the color is not there when in presentation mode.  Please see attached file for an example.  Seems like there should be a simple solution.  I am using figma in the safari browser.  Never seen this problem before.  Thanks for the help.  

I made a school portal for student schedules and I told the ai to fix the sign in button and u put your username and password it dose not let me sign in the button is not working and I don't have any more credits untill Jan 31 please I need someone to help I need this turned into the district by Jan 31.

I just upgraded to Figma Professional Full seat on my educational account and i still don’t have AI features in “actions”. Do i have to touch some settings or ? 

I just trying to reorder the variable but the row didn’t show the hint to drag an drop 22 July 2025 have any update ? [The title of his post was updated from “cannot reorder in variable 22 JUL” to “Unable to Reorder Values in Variable Panel — July 22 Update” by a moderator on 22-Jul-2025.]

https://ibb.co/XZmV1tXn

I was charged today but I have cancelled my subscription so I would like a refound , thank you

Hello, I can’t open the program. “Could not initialize WebGL Make sure WebGL is enabled, or you might be using an unsupported configuration. 1.Check “Use Harware Acceleration when available. “ under Chrome - Setting - Advanced Settings 2. Refresh the page Check the help pages at help.Figma Click OK to go Back to files I did everything that was written, but nothing worked out. Help me

Hello, I’m having an issue in Figma Make in one specific project. Error: “Couldn’t connect, check your internet and try again”Request ID: 2bb20fca-4588-4fa8-8693-f8794a7247ae Behavior:  In this project, Make stops processing my prompts/requests and shows the error banner. Other Figma Make projects work normally. If I create a clone, it may work for one request, then the same error appears again.  What I tried:  VPN and blockers disabled Tested on Mac (Safari) and on phone with mobile data (same result)   I can provide a short screen recording if needed. Screenshots attached. Any help from Figma team would be appreciated.

Hello Figma Support Team,I am writing regarding an ongoing issue with my student verification status.I previously encountered a verification limit issue and contacted SheerID directly. SheerID has confirmed that my student verification has been successfully completed on their side and advised me to contact Figma support for further assistance.However, despite the verification being completed, my Figma account is still showing the student verification screen, and I am unable to access my workspace or continue any work. The verification prompt remains unchanged, effectively blocking all usage.Since this issue has already prevented me from working for several weeks, I would really appreciate it if you could check my account status and manually sync or update the verification so that the restriction can be removed.Please let me know if you need any additional information from my side.Thank you very much for your help.Best regards, HJ  

我一直在等新账号的验证邮件，但一直没收到。我检查了收件箱和垃圾邮件箱，都没找到。我点击了“重新发送”，但还是没有收到任何验证邮件，也没有收到 Figma 发来的邮件。请检查一下这个问题，并告诉我如何解决。

all my figma make files cannot be opened…. is there anyone having same issue? Please help me, thanks!!

My other account has been suspended as well. I already reported the issue to the official support team by email, but it still hasn’t been resolved. I have many important files in that account, and the suspension has seriously disrupted my work and caused significant financial losses. I’d really appreciate your help in resolving this as soon as possible.

Hello — I’m a developer trying to get my website online. Everything goes smoothly until the final stretch of publishing. We’re using Figma make with AI to design it and code it. Around 90% into the deploy, the publish process suddenly fails and I’m hit with a slew of CSS errors. I know the AI assistant attempted to upgrade the project to CSS Level 4, and I reverted it back to CSS Level 3 for compatibility/support reasons. However, when I try to deploy, I’m still seeing CSS errors. Despite multiple checks, the AI keeps suggesting this may be an issue on Figma’s side. The site is alignment-ai.io and it’s currently deployed, if you’d like to inspect it with DevTools to see the errors directly. I’ve tried everything I can control on my end: cache busting, dozens of code checks, removing our Google Analytics tag, and rolling back to prior versions. No luck — the site still goes offline. This also happened on a previous build around New Year’s, so we duplicated the project into a fresh build

URGENT , j’ai besoin d’aide pour connecter mon application WEB à ma boite email professionnel ainsi qu’un accès à la plateforme via le site web ?Mon objectif est d’ajuster la bonne coordination entre mon application web à ma boite email professionnel  sous figma avant lancement des tests , publication de mon application au niveau USA . Merci pour votre retour

Hello Figma Support Team,I am facing an urgent issue with my account.Since yesterday, I am continuously getting this error while trying to create a new file:“XHR for '/api/files/create' failed with status 429”Because of this, I am completely unable to create any new files in Figma (including Drafts). I have already tried: Logging out and logging in again Clearing browser cache Trying without plugins The issue still persists, and it is blocking my work urgently.Could you please check if my account is under any rate limit or restriction and help resolve this as soon as possible?This is time-critical for my work, so I would really appreciate a quick resolution.

Hello,I have accidentally linked Figma Education to the wrong account - I even went ahead and approved it from my student email address via SheerID 🤦🏻I have sent an email 2 weeks ago asking for support but I am not getting any answers. Can you kindly help me?

My Google Account Mail changed due to a name change. Now I dont have access to my own files.And I cant login to my old google account because in google that account isnt active anymore