Hi there!
I have a problem. I cant enter in my work file and im very up set. Please help me to devide this problem. When i try to open my file spiner is go around and nothing more to happens. And then Figma write this text “An error occurred while opening the editor”. Whats going on in my files?
Thanks for attention, Kate Sidenina, my email: (redacted by the moderator due to PII)
Hey
To start, could you confirm whether this happens across all browsers (like Chrome or Firefox) and in the desktop app as well?
As a first step, I’d recommend clearing your cache and then trying to access the file again.
Desktop app — macOS
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting.
If you’d prefer to do it manually, you can:
rm -rf "$HOME/Library/Application Support/Figma"Desktop app — Windows
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you'd prefer to manually clear your cache you can:
%APPDATA%\FigmaDesktop and DesktopProfile folders if they exist
If this still does not work, please check if something on your network or system is blocking your connection to Figma.
Let me know how it goes. If the issue continues after trying these steps, I can create a support ticket on your behalf for further investigation.
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