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February 27, 2026
Solved

Lost access to University email that my account was attached to

  • February 27, 2026
  • 3 replies
  • 85 views

I finished uni and my email was shut down, but my Figma account is still attached to this email - so I can’t log in

    Best answer by Celine_

    Hi ​@Lorcan O'Reilly, Celine from Figma here 👋

    Thanks for explaining the situation! Do you happen to have email forwarding set up from your old university address to a new one? If so, you can try resetting your Figma password using that forwarding, log in, and then update your account email address in your settings.

    If your emails aren’t being forwarded, no worries, our support team can help manually update the email on your account. This does require going through an Identity Verification process to confirm account ownership before we can make the change.

    I’ve just sent you a secure form via DM with the next steps and important details. Please check your inbox when you can. Thank you!

    3 replies

    Celine_
    Figmate
    Celine_Answer
    Community Support
    February 27, 2026

    Hi ​@Lorcan O'Reilly, Celine from Figma here 👋

    Thanks for explaining the situation! Do you happen to have email forwarding set up from your old university address to a new one? If so, you can try resetting your Figma password using that forwarding, log in, and then update your account email address in your settings.

    If your emails aren’t being forwarded, no worries, our support team can help manually update the email on your account. This does require going through an Identity Verification process to confirm account ownership before we can make the change.

    I’ve just sent you a secure form via DM with the next steps and important details. Please check your inbox when you can. Thank you!

    Nicholas Arthur
    New Member
    June 29, 2026

    I also have the same problem! I cannot access my files from my student plan on Figma since I no longer have access to that email.

    Celine_
    Figmate
    Community Support
    June 30, 2026

    Hey ​@Nicholas Arthur , thanks for jumping in! If the steps shared above don't help, I'm happy to connect you with our support team directly. I've sent you a DM with next steps, please check your inbox! 🙏