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Lost access to University email that my account was attached to

  • February 27, 2026
  • 1 reply
  • 23 views

Lorcan O'Reilly

I finished uni and my email was shut down, but my Figma account is still attached to this email - so I can’t log in

Best answer by Celine_

Hi ​@Lorcan O'Reilly, Celine from Figma here 👋

Thanks for explaining the situation! Do you happen to have email forwarding set up from your old university address to a new one? If so, you can try resetting your Figma password using that forwarding, log in, and then update your account email address in your settings.

If your emails aren’t being forwarded, no worries, our support team can help manually update the email on your account. This does require going through an Identity Verification process to confirm account ownership before we can make the change.

I’ve just sent you a secure form via DM with the next steps and important details. Please check your inbox when you can. Thank you!

1 reply

Celine_
Figmate
  • Community Support
  • Answer
  • February 27, 2026

Hi ​@Lorcan O'Reilly, Celine from Figma here 👋

Thanks for explaining the situation! Do you happen to have email forwarding set up from your old university address to a new one? If so, you can try resetting your Figma password using that forwarding, log in, and then update your account email address in your settings.

If your emails aren’t being forwarded, no worries, our support team can help manually update the email on your account. This does require going through an Identity Verification process to confirm account ownership before we can make the change.

I’ve just sent you a secure form via DM with the next steps and important details. Please check your inbox when you can. Thank you!