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Is there a way to change the invoice date for monthly billing? For example, my renewal date is the 17th, and I want to change it to the 30th.

This the email I sent to SheerID support team,Elvis Zak MasembeJan 20, 2026, 07:28 PSTProgram ID: 689a62a06d6a3a59de4fbcb8Verification ID: 696f8e1eb36ddf71ef012d20External User ID Not PresentHi Figma Support Team,I’m reaching out because I attempted the account verification process twice and, despite submitting all required documents, my account still wasn’t verified. When I tried submitting a third time, I received the message: “Verification Limit Exceeded.”Could you please help me with one of the following:Review my previous submissions and let me know what is missing or why they were not approved, and/orReset the verification attempt limit so I can resubmit, and/orEscalate this for a manual verification review.Details (if helpful):Figma account email/username: (redacted by the moderator due to PII)Country/region: CanadaDate of attempts: 13th Jan 2026Please let me know what additional information you need from me to resolve this.Thanks,Elvis Zak MasembeAnd this was the response,

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back. I was charge last 20th of January, even tho I already canceled my plan and was in starter at that time.

Hello,On 26.12.2025 I purchased 5 USD a month plan from Figma and before the 30 days was up I had reverted back to the free plan. However today on 26.01.2026 I received a bill for 18 USD on my card. Please help me get a refund since the articles on your site or the support email did not help me at all. Thanks in advance. 

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan.When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”I don´t understand what’s wrong with my documents given that some of my classmates uploaded the same ones and got their plan verified

Hi, I have a problem with export. I usually use function “export frames to PDF”, because my drafts is a presentations (always). But some time ago, this feature disappeared, and the usual export remained, which does not suit me (it exports frames one at a time to different PDFs, and I need to export ALL the frames to one multi-page pdf file). plz help, i am so tired for this. I add a picture, how it was before, and what it is now. I've already done "reset figma and restart", it didn't help. 

Hi there, I'm currently using the Educational plan on Figma and working on projects with Figma Make and Sites. I'm trying to connect an external domain to my site, but I haven't been able to do so successfully.Is domain connection supported under the Educational plan? If so, could you please guide me through the correct steps or let me know what might be causing the issue?Thanks in advance! 

Hello Figma support, In dev mode, if I choose language - Android - XML, the color value display format shows as HEXA but actually it is AHEX, is that a bug?  

I’m experiencing an issue where the Figma Desktop App shows a black screen. I have tried uninstalling, clearing all related files in the file manager, and reinstalling, but the app still doesn’t open.I’m running the latest version of Figma Desktop App. My device’s operating system and graphics drivers are fully up to date. The issue does not occur in the web version of Figma, which works fine. The desktop app fails to open any files, even when trying to access them directly via a file URL.Steps I have already tried:Clearing Figma cache Running Figma with GPU acceleration disabled Updating graphics drivers Resetting and reinstalling with full cleanupPlease help me resolve this issue! 

Hi, I have a collection of objects like:collection of objectshow can I edit multiple objects as one so I get the following:desired resultI still want these objects to stay editable individually later after doing that.

I have payed one month for figma 20 dollars in the past, then deactivated the automatic repay, and downgraded my account to free. But I was charged today again another 20 dollars for I don't know what. I want a refund of my money.

Hello Figma Community,I’m currently a design student and I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would beVerification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.I don’t know if my re-verification went through because before it would say “we’re having troubles please verify later” so I tried it a couple of days later and got the “verification limit exceeded” screen. If anyone knows a solution that would be amazing! Thanks!

I’m writing to ask for help with my Figma education account. I verified my account on November 23, 2025, and Sheer ID said it was verified. But I can’t access the professional features even though I got a confirmation email from Figma support.The Figma app says my education status is expired and I need to re-verify. But whenever I try to re-verify, I get an error message saying I’ve already reached the verification limit.I’ve talked to Sheer ID support a bunch of times, and they always say my account is verified, but the app keeps saying I need to re-verify. They also say the verification limit is exceeded.I really need this account for my university project. Can you help me fix this?

Hi! I’m trying to create a grid-style wallpaper in Figma.I designed a single square tile and exported it as a PNG. My goal is to use this image to fill a larger rectangle with a repeating pattern (tiled multiple times at the original size).Here’s what I’ve tried so far: I created a rectangle and, in the Fill section, changed the fill type to Image and selected my PNG. However, this results in the image being scaled up so that only one large square appears inside the rectangle instead of repeating. I also tried setting the fill type to Pattern, but when I click Select source, nothing happens and I’m unable to choose the image. Is there a way to make an image repeat automatically as a tiled pattern in Figma without manually duplicating the image? If this isn’t supported natively, are there recommended workarounds or plugins?Thanks in advance!

Random screenshots are visible on our live website published from Figma Make. We have tried multiple troubleshooting steps to remove them, but the problem still remains.  here the link to website : https://nipcfitnambi.figma.site/

Hello, My school deactivated my email account and now I cannot login to Figma anymore. The mails arent forwarded to my email adress. Could anyone guide me on how to change the email address associated with my Figma account so that I can regain access?

My components with "while hovering" and "while pressing" variants (and interactions) are reverting back to the default values and icons when I'm interacting with them. I've tried viewing the prototypes within the Figma desktop app, as well as on Firefox, and on either cases this issue persists.Weirdly though, this only happens if I'm logged into Figma. If I view the same prototype in Private/Incognito browser window, this issue doesn't occur.Figma Version: Figma Desktop App version 125.11.6Operating System: MacOS Tahoe 26.1Preview: 

Any time I click outside of the library panel, the window closes. It’s extremely annoying! This is only happening in the latest Figma update. Other teams I’m in that haven’t received the update yet don’t have this problem.

Hello Figma Support,I am transitioning from a Bootcamp student to a University student (Chittagong Independent University, Spring 2026).I previously held the Education plan for the Google UX Certificate on an old account. I have now created this new account to continue my studies for my 4-year University degree.The Issue: I am trying to apply for the Education plan on this new account, but the SheerID auto-verification is failing. I have my Official University Admission & Billing documents ready to prove my status.Could a support specialist please contact me or help me verify this new account manually?Thank you!

Hi,I accidentally left two extra seats active on our subscription, even though the project was completed and we no longer need the team. The payment for these seats was processed today.Could you please issue a pro-rated refund for the two unused seats for this month?Thank you for your help.

Hey all,I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.What’s happening: Double-click and “Enter” don’t let me edit text—not in place, not in the side panel. Typography controls (font, size, etc.) are greyed out for every text layer I select. I can move/resize elements, change color, and create new shapes just fine. This started suddenly, across both Figma browser and desktop app. What I’ve already tried: Checked layer is NOT locked, not a component, and not a nested/grouped selection. Checked on different pages, old files, new files—issue persists everywhere. Created a totally new Figma file—still can’t edit any text, not even “Inter” font. Swapped between browser (Chrome/Incognito) and the desktop app. Logged out/in, refreshed, cleared cache/cookies, no effect. No issues with account permissions (“can edit” everywhere), and not a FigJam file. No overlays, masks, or

My company has a comprehensive component library which I am trying to have imported into Figma make. One of our designers has run the export following the instructions, and those who have edit access to the component library can see it in Figma make. However I just have viewing access but I still can’t see it - I can’t tell if it’s a bug or I’m just missing the correct permissions? Do I need to be a member of the team where the library is published? I get a bit lost with all the Figma access/permissions.

Hello Figma Support Team,I’m requesting help from a support specialist regarding an account access issue.Current situation: I have an open Figma support ticket: Case #1699700 The email address associated with my Figma account is no longer accessible (expired) Because of this, I cannot log in, receive verification emails, or access/update my support ticket through the provided links What I need help with: I need the email address associated with my Figma account to be manually updated to:(redacted by the moderator due to PII) I am the original owner of the account and can provide any required verification to prove ownership At the moment, automated responses keep directing me to links that lead to a page where no support requests are visible, so I’m unable to view or update my existing ticket. I need this issue to be handled manually by a support specialist.Thank you very much for your help.Best regards,

Hello Figma Support Team,We are contacting you on behalf of LABA Rimini, an Italian higher education institution.We are currently experiencing an issue with our Figma Education account: students are receiving the message “Your Education status has expired. To keep using Pro features, upgrade your team or verify your education status”, and as a result we are no longer able to use the account as expected.The account is registered with the domain labarimini.com.I am a lecturer at LABA Rimini, and this account is used for teaching purposes by both teachers and students.We would like to understand: why the Education status appears to have expired, whether there is an issue with the verification of our institution or domain, and what steps are required to restore full access for our students and faculty. Could you please help us investigate what is happening and guide us on how to resolve this issue?Thank you very much for your support.We look forward to your reply.Kind regards,GianlucaL

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.