Solved

I can’t seem to find a way to turn off the red measurement tool. If I go to View > Hide UI it does remove it, but it also removes other side navigation components that I need available.   

When I export a screen as a PNG or JPG, there will be random faded grid lines on some parts of the image. The filter icon in this example also doesn’t have a box around it in Figma.  I’ve tried exporting with different settings and always get the same result. There’s no grid on the screen in Figma - it looks completely normal there. When my coworker exports the same screen, it’s normal for her. Any idea why this is happening and what I can do to fix it?

I’m trying to register a Figma account using the email address (redacted by the moderator due to PII) but during the registration process, I received an error indicating that the email was disabled.However, this email address is currently active and in regular use. I'd really like to use it to create my Figma account.Could you please help me reset the registration status associated with this email so I can complete the sign-up process successfully?For reference, I found this community thread describing the same issue:https://forum.figma.com/ask-the-community-7/do-not-receive-verification-email-21591I would really appreciate your help. Thanks a lot for your support!

Hello,I’m currently using the Figma for Education plan, and I would like to use the AI First Draft feature to assist in my academic projects. I’ve checked my settings, and the feature appears to be enabled, but for some reason, I still can’t access or use it.I’m not sure why this is happening, and I would appreciate any help in resolving this issue. Is there any limitation with the Education plan regarding this feature? Or is there something else I should configure?Thank you in advance for your support.Best regards,Mario

Hi everyoneI’m facing an issue with one of my files in Figma. I’m the Team Owner, but the file has somehow become ownerless after trying to move it from Projects to Drafts and back. Now it just shows no owner, and I can’t find any option to reclaim it, even though it’s inside my team space and I have “can edit” access.I contacted Figma support, but the AI assistant said ownerless files can't be claimed directly, only ownerless projects can. It also mentioned that I can still edit the file or grant access to others, but that doesn’t help with actual ownership.Has anyone experienced this before?Is there any workaround or way to properly reclaim ownership of a file in this situation?

I am creating an ‘infinite’ photo gallery. Basically a grid of images in various orientations that extends in all directions. I am creating empty rectangles to make the grid shape and then have other people paste their images into each rectangle. The problem I am having is a lot of the rectangles were rotated so when the image is pasted into it, the image is also rotated. Is there a way to make all the rectangles ‘forget’ how they have been rotated and just work as a regular container for the images? thanks

Recently I got a problem with my Figma projects (web and app likewise) - all the PNG files in any project does not load, as well as their thumbnails (the thumbnails got partially fixed at some point, but now are not loading again).My attempts to fix the issue:Pressed Help - Troubleshoot - Reset Figma and Restart couple of times. Cleared my both C and D drives (not completely), removed the unnecessary .fig, .psd, .png files, some apps, even the After Effects and Media Encoder, since the initial thought was the problem was caused by some sort of incompatibility.  Cleared the browser cache (both the Chrome-based one I use and the Chrome itself). Updated the AMD drivers to the latest version. Updated Figma app to the latest version. Re-installed Figma app like 5 times, and I hope it was a proper reinstall, since everytime I opened FigmaSetup, it just went straight to the app, without even a chance of choosing different drive to install (I don’t remember how did the app behave the very firs

Ciao a tutti!I have a question about the Education plan.I am part of three different “edu” teams under the same account, and I received a message stating that my Education access is expiring in 2 weeks. However, the message doesn’t specify which team.From what I understand, the plan applies per team, not per account.Has anyone run into the same situation? How do you check which team is affected? Thanks,Maurizio

I reach out a few months ago about Figma not working on chormebooks and the issue seems to be back.  Attached is a message a student gone on their chromebook.  Is there anyway you can help?  Thank you.

Hi! I have a strange problem.When I use Auto Layout in the **web version** of Figma, everything works fine. The Auto Layout panel appears on the right and I can change padding, spacing, direction, etc.But in the **desktop version**, even after pressing Shift + A and applying Auto Layout to a frame, the Auto Layout panel doesn't appear on the right side at all.Things I already tried:– Reinstalled the app– Cleared cache (from AppData folders)– Restarted computer– Switched UI modes– Tried different files– Used another Windows user account– Checked latest versionStill the panel is missing in desktop app, but works fine in web. I'm using Windows and live in Uzbekistan.Any help would be really appreciated. Thanks in advance! 

The interaction tooltip is failing to show up in the prototype panel when clicking on an interaction. The issue is happening consistently for me when there have two or more interactions on a frame. When there is only one interaction on the frame, the properties panel does correctly show the interaction tooltip.  

Heyyy,Both in Figma Make and Figma Sites, the TXT DNS Records are not getting verified quickly. The CNAME Records instantly update and sync, but the TXT doesn’t update even after 48 hours.One of my first Figma Sites got published, but beyond that none of my other sites or Make Websites are getting laucnhed or connected to the domain due to TXT DNS Record verification delay

Hi, If I upgrade from my current free account to Figma Pro, will I get instant access to Figma AI?

In the past, I would create a component, and then could select the individual text layers to add text properties to them. As of yesterday, when I create a component, I can only apply text properties by creating them on the component, and then selecting the text layer and applying the property. This is a lot slower than my previous workflow. Is this a bug? Is this intended functionality as part of an update? Is the ability to create text properties directly on text layers still there and I’m just missing it? Thanks for your help!

When I share a prototype with someone, they are able to view the prototype, AND can also view the whole design file if they go to the top menu dropdown and click “Open in Editor”. Q: How do I share my prototype without user being able to open my design file? [there are prob ways to keep user from editing the file, but that’s not my concern, because I don’t want them able to view the design file it in the first place.

The panel “properties” on the right side is not available, I cannot make it to appear, It doesn’t matter if there is a selected object or not. This happens in any project, new or existing or even in a copied project from other teams. I can’t find the option of activating the properties from my two accounts below (notobd4x4@gmail.com and obandemanny17@gmail.com) kindly look into this please.

 What is “inlince instances”, what is “Enable tool get_image” what is ‘Image settings”, and what included exactly  in “Variant definition”

Hi guys, does anyone know which plan includes the AI features and Figma Sites? just reading about Figma Sites for the first time. I’m thinking of moving my website from Framer to Figma, but I’m not sure if it’s the right move yet.Also, how flexible is Figma Sites for customization? Like, is it possible to add a form, connect input fields to Google Sheets (or something similar), and add custom links to CTA?

Does anyone know how to make a swipeable drawer in Figma without overlaying the first layer?Here’s a link to an example video:: https://www.dropbox.com/scl/fi/tmhjrom56idi5zrghmojf/Swipeable-Drawer-1.mp4?rlkey=jgizkzbb9zrgmodnxiw2szm1i&st=1r8bhrdg&dl=0 

For some reason, on the Figma Desktop App, when you search for a resource on the community tab and you find something that you wanna save for later, for some reason, when you click on it and the modal pops up, the “Save” (flag icon) button is not present.HOWEVER, when you click on that little chain icon to copy the resource item link and paste it on the browser, the page that loads up is not resource page inside a modal. It’s like a full page of it, and the save button is present.That’s the only way I found to save resources in your profile for later. Am I doing something wrong or is it really a UI error?

Hi fellas, by default "Shift + Left / Right Arrow" will create 10 pixel spacing. How can I change it to 8 Pixel

I can’t reduce the size of the toolbar, it is taking up too much space on my screen. I’m accessing online.

Hi, I reloaded Figma and suddenly don’t have access to any of my own files 

Has anyone figured this one out? I’ve found the related article, but still was unsure of how to get that arrow on the left of the pages?  

Hello,  I've just received this e-mail (see screenshot) in my Proton inbox (not the Gmail one which is linked to Figma) and I was wondering if it was spam or a genuine request. Could you help?  Thanks a lot,m.